Is parking available at the property?

Parking is not available at the property as Zermatt is a car-free zone. Guests can reach Zermatt only by train.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served daily from 7 AM to 10 AM.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The property is located in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt Visitor Center. It is approximately 0.1 km from Zermatt-Furi Gondola and 0.5 km from several other attractions including the Matterhorn Museum and St. Mauritius Church.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool. The operational hours and seasonal availability are not specified.

What are the policies for guests staying with children?

Children are allowed at the property. The minimum age for children to stay for free is not specified, but guests are encouraged to check with the property for specific arrangements.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of CHF 155.00 per day. Advance request or confirmation is required for extra beds.

Alex Alpine Resort - Spa & Sports in Zermatt

Average nightly price at Alex Alpine Resort - Spa & Sports by month, last 12 months (USD)
Month	Average price
January	US$599
February	US$797
March	US$675
April	US$481
May	US$470
June	US$424
July	US$416
August	US$427
September	US$533
November	US$418
December	US$665

What guests think

At Resort Hotel Alex Zermatt, travellers highlight the central, near-station location and extensive wellness and ski amenities, with many appreciating the overall atmosphere and convenience, making it a comfortable, characterful base for exploring Zermatt in any season.

Service is widely described as friendly and accommodating, with helpful touches like station shuttles and occasional early check-in; many praise the breakfast, restaurant, and lively bar, including a flexible half-board option. Rooms vary from compact to spacious suites, some with balconies, views, or in-room steam baths. A few guests reported firm or worn mattresses, occasional temperature or hot-water problems, limited pool lounging space, noise in older areas, and isolated front-desk or cancellation-policy issues. Overall, expect a convenient, amenity-rich base near the station.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Wellness facilities and amenities like the pool, spa, gym, ski lockers with boot/glove dryers, and a lively bar are praised; a free station shuttle is available. A few note limited lounging space around the pool.

Related guest reviews

10

Daehan

16 Dec 2023

·

Stayed 1 night

아침 일찍 도착해서 체크인하기전까지 짐만 좀 맡겨달라고 요청했는데, 그냥 일찍 체크인 해주는 너무나 감사한 서비스, 훌륭한 사우나와 수영장, 상태도 너무 좋았고, 스노우보딩하고온 피로를 한번에 풀수 있었네요. 조식도 훌륭했고, 위치도 역에서 가까워 접근성도 좋고, 스키승강장까지 셔틀버스 이용등 너무 편리했습니다. 정말 다음번에 가족들 모두 데리고 와서 다시 한번 투숙하고 싶네요.

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10

Richard

1 Mar 2024

·

Stayed 4 nights

Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.

10

chris

18 May 2025

·

Stayed 2 nights

Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.

10

Tiffany

25 Jun 2023

·

Honestly this hotel was a HUGE surprise. I was not expecting it to be SO big and so very well equipped! Honestly it's the perfect place to stay in Zermatt. It's very close to the train, literally around the corner. The entrance is hard to find since it's so big, so just got up the stairs and walk into the doors that say Restaurant. The staff were super nice and provided me with everything I needed above and beyond. I was truly treated with so much care. The big bonus for me was learning about the free spa area. It's huge! I used the pool and spa area a few times and I was always the only one there. The lounge and bar area is amazing and huge as well. Water is drinkable everywhere in Zermatt. The room was super cozy and clean. Very comfortable. Bathroom was great with heated floors and a spa tub. There are just so many perks to this place it will blow your mind. HIGHLY RECOMMEND!

10

dave

17 Dec 2024

·

Stayed 1 night

Friendly and perfect facilities

10

Douglas

23 Feb 2025

·

Stayed 7 nights

We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.

4

John

10 Apr 2023

·

Stayed 2 nights

Room was not as good as the pictures. Impossible to relax by the pool - water good but not enough relaxation space around. Good bar.

10

Dina

4 May 2022

·

Stayed 2 nights

Sehr freundliche Mitarbeiter, eine tolle Ausgangslage für Wanderer und Geniesser! Schöner Wellnessbereich und ein heimeliges Interieur 🤗gerne wieder !!!

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10

James

31 Mar 2024

·

Stayed 7 nights

I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!

10

James

25 Mar 2025

·

Stayed 7 nights

Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.

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Cleanliness

Reviews consistently describe the hotel and rooms as very clean, with some calling bathrooms immaculate. There is a rare complaint about a dirty, outdated room.

Related guest reviews

10

Joseph

7 Jul 2024

·

Stayed 2 nights

We loved the amenities offered at the hotel. The decor around the entire hotel was unique and perfect for this location. Our room was very comfortable and exceeded our expectations. The bathroom was the cleanest I’ve seen at a hotel and we travel a lot. We would definitely stay here again!

8

Mary

26 Jul 2024

·

Stayed 1 night

This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.

10

Dione

7 Jul 2024

·

Stayed 1 night

We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended!

10

Noémie

13 Dec 2021

·

Stayed 2 nights

Cette hôtel est tout simplement magique. Je venais lorsque j’étais plus jeune avec mes parents et me revoilà en tant qu’adulte ! Tout est en ordre, propreté rien à dire, le personnel est très gentils et bienveillant ! J’adore.

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2

Kevin

24 Mar 2025

·

Stayed 3 nights

This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world.

10

Gennady

12 Jul 2023

·

Stayed 2 nights

Beautiful hotel, very clean, friendly staff, great variety for breakfast. Gorgeous room and excellent bed linen

10

Tiffany

25 Jun 2023

·

Honestly this hotel was a HUGE surprise. I was not expecting it to be SO big and so very well equipped! Honestly it's the perfect place to stay in Zermatt. It's very close to the train, literally around the corner. The entrance is hard to find since it's so big, so just got up the stairs and walk into the doors that say Restaurant. The staff were super nice and provided me with everything I needed above and beyond. I was truly treated with so much care. The big bonus for me was learning about the free spa area. It's huge! I used the pool and spa area a few times and I was always the only one there. The lounge and bar area is amazing and huge as well. Water is drinkable everywhere in Zermatt. The room was super cozy and clean. Very comfortable. Bathroom was great with heated floors and a spa tub. There are just so many perks to this place it will blow your mind. HIGHLY RECOMMEND!

10

James

31 Mar 2024

·

Stayed 7 nights

I throughly enjoyed my stay at the Alex. Staff was more than friendly and accommodating, the facilities are immaculately clean and the room and property had everything I wanted in a hotel. The Ski room with heated boot and glove warmers in my private locker were a fantastic add that I wasn’t aware of. Sofi and the staff were very friendly. Everything is walkable from this location, including the train. I would definitely stay here again. Thank you!!

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from small and simple to spacious suites, with some offering balconies, views, steam baths, or jetted tubs; many find them comfortable. Downsides include firm or tired mattresses, occasional heat or hot-water issues, some noise in older areas, and a few mismatches with photos.

Related guest reviews

8

Mary

26 Jul 2024

·

Stayed 1 night

This property has a lot of charm even though it's an older property. It can be fairly noisy since it is older, but it has so much character and is in a great area. The hotel bar was a favorite at the end of the day before heading to dinner and even a place for a night cap. The bartender from Italy (i forgot his name) was attentive and fun. This place apparently gets extremely lively during ski season. My room was originally right by the elevator and they were able to accommodate me to a more quiet room which was nice. I had booked a small room, which was quaint, but clean and comfortable. It is walkable to all the attractions and to the gondola to the Matterhorn. I would stay here again.

8

Luca

10 Jun 2024

·

Stayed 1 night

Bonne adresse proche de la Gare de Zermatt. Belle pisci ne et espace wellness. Chambre jolie avec comme seul bemolle un matelat qui avait pas mal vécu.

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10

Eric

30 Aug 2024

·

Stayed 2 nights

Loved having a steam bath in my room! And the views from the balcony were amazing!

8

Christian

17 Mar 2025

·

Stayed 2 nights

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.

10

Mitzi

25 Jul 2025

·

Stayed 1 night

Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.

10

Ryan

31 May 2024

·

Stayed 2 nights

The Hotel Alex is the perfect place to stay in Zermatt, Switzerland. Highly recommended to get a room with a balcony and view.

10

Sunil

27 Jul 2025

·

Stayed 1 night

We had a beautiful suite right on the 6th floor, which was the highlight of the stay

4

John

10 Apr 2023

·

Stayed 2 nights

Room was not as good as the pictures. Impossible to relax by the pool - water good but not enough relaxation space around. Good bar.

10

RIKO

14 Aug 2023

·

Stayed 1 night

駅のすぐ近くで、交通の便がとてもよいです。チェックイン前の時間に到着しましたが、チェックできました。部屋の中はLEDライトで明るく、PCを開くことができる机もありました。お水は１本無料で、ポットもありました。モルトン・ブラウンのアメニティが気に入りました。ジェットバスの浴槽でしたが、２４時間いつでも使えるわけではなかったのが唯一の欠点です。

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10

Robert

17 Aug 2025

·

Stayed 1 night

Great view from room- very friendly staff

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Service

Staff are frequently described as friendly, helpful, and accommodating, with gestures like early check-in, room moves, and station transfers. A few guests reported rude front-desk interactions, an inconvenient mid-stay room change, and rigid cancellation policies.

Related guest reviews

10

Nicolas

12 Feb 2024

·

Stayed 1 night

Sehr nettes Personal und guter Service

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10

Dione

7 Jul 2024

·

Stayed 1 night

We stayed at the Alex Hotel in to celebrate a special occasion, and we couldn't have asked for a better experience. Upon arrival, we were pleasantly surprised with an upgrade, making our stay even more memorable. The hotel itself is beautiful, exceptionally clean, and incredibly comfortable. The staff went above and beyond to make our stay perfect, with special thanks to Thomas, who was very welcoming upon check-in. The restaurant is outstanding and the food is delicious. We will definitely be returning. Highly recommended!

8

Christian

17 Mar 2025

·

Stayed 2 nights

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.

2

Kevin

24 Mar 2025

·

Stayed 3 nights

This was the worst hotel experience I've had in 50 years. The hotel is OK at best. The real issue is after we checked in and we're given our room, it was small, dirty and outdated. We look at other hotels in Zermatt and decided we wanted to change given this was a special vacation for us. Hotel Alex owners offered zero flexibility with their cancelation policy and charged us the full value for our entire stay ($1,800 USD). We were asking for a fair compromise, not a full refund. We left after 1 night. AMEX and Expedia were unable to help us due to their archaic policies. DO NOT BOOK here unless you are willing to live with what you get upon arrival. The staff, besides the owners (husband and wife) were all very nice. The husband Rene wouldn't return my phone calls or speak with me at all. So sad that there is such greed in the world.

10

chris

18 May 2025

·

Stayed 2 nights

Stunning facilities, pool area beaitiful. Staff very friendly. Loved it.

10

Robert

11 Apr 2025

·

Stayed 8 nights

A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.

8

chip

9 Jan 2024

·

Stayed 4 nights

Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.

4

Curtis

8 Dec 2024

·

Stayed 1 night

The resort is funky and eclectic and in a great location, but some of the staff were quite rude with no reason. We did not have any heat in our room all night, and the young lady at the front desk was completely dismissive of our efforts to remedy. We also did not have any hot water in the room until some four hours after check-in; again, no great sympathy was displayed. Such a shame as our stay in Zermatt was lovely overall, and we even enjoyed this funky little hotel, despite the very rude and cold girl at the front desk, and even colder water and room at night!

10

John

16 Dec 2021

·

Stayed 1 night

I had a quick but awesome stay will definitely comeback to Hotel Alex. From frontdesk staff all the way to the restaurant they showed what customer service is all about. I really really had a great time. Thank you.

10

Robert

17 Aug 2025

·

Stayed 1 night

Great view from room- very friendly staff

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Location

Central and very close to the train station, with easy access to Gornergrat and Sunnegga lifts and walkable to town sights. Convenient for arrivals with luggage.

Related guest reviews

10

steve

14 Aug 2023

·

Stayed 2 nights

The Alex is a traditional hotel, it is good in the heat of the summer so it must be great for the winter snow season. Very convenient for the station being only 150M to psh the cases.

10

Mun Ho

25 Jan 2024

·

Stayed 2 nights

Location was super accessible from main stations, views from higher level rooms was fabulous! Breakfast staff was cheerful and accommodating. Highly recommend, will book again when in Zermatt!

10

Bruno

4 Jan 2025

·

Stayed 7 nights

Um dos melhores hoteis que já fiquei hospedado. É considerado 4 estrelas mas considero 5. Atendimento, historia, comida nota 10. Algumas partes são antigas, mas considero isso como atmosfera do lugar. Apenas 2 minutos da estaçao de trem e 7 do lift.

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10

Richard

1 Mar 2024

·

Stayed 4 nights

Good facilities including pool and spa. Friendly Staff. Close to Gornergrat railway station for access to ski slopes.

8

Christian

17 Mar 2025

·

Stayed 2 nights

The property is in a central and very convenient location. It’s less than a 5-minute walk from the train station. The staff was great and helpful. The room was a bit too warm for my liking but not a huge deal. Overall, a solid property.

10

Berat

11 Mar 2025

·

Stayed 2 nights

Very close to the Train Station, was offered a shuttle to the hotel, that was great convenience with the number of luggage we had. Thank you!

10

Mitzi

25 Jul 2025

·

Stayed 1 night

Super hard bed but the LOCATION….SUPERB. Boutique hotel that offered a perfectly sized solo room however the bed was too firm for me. But again the LOCATION …. Superb.

10

Ruth

15 Jan 2024

·

Stayed 2 nights

Next to the train station, great amenities, and walking distance or bus to Sunnegga ski gondola.

10

Douglas

23 Feb 2025

·

Stayed 7 nights

We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.

8

chip

9 Jan 2024

·

Stayed 4 nights

Eclectic hotel with very friendly staff that helped with everything we needed and very close to the train station. Walkable with luggage but only if needed. They provide a free taxi to and from the station.

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Dining

Breakfast receives strong praise for quality and variety, and the on-site restaurant and bar are popular. The half-board dinner option is frequently highlighted as excellent, with raclette and desserts noted.

Related guest reviews

10

Mikael

27 Feb 2023

·

Stayed 7 nights

Absolutely great hotel, and amazing location, can highly recommend. Breakfast was very good, with so many different options. Will definitely stay at Alex again on our next trip to Zermatt.

10

YUDING

12 Jun 2022

·

Stayed 2 nights

非常棒的酒店！就在火车站旁边，很好的早餐以及晚餐，很舒适的床，很nice的店员，一切都很棒！下次访问还会继续预订

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10

Daehan

16 Dec 2023

·

Stayed 1 night

아침 일찍 도착해서 체크인하기전까지 짐만 좀 맡겨달라고 요청했는데, 그냥 일찍 체크인 해주는 너무나 감사한 서비스, 훌륭한 사우나와 수영장, 상태도 너무 좋았고, 스노우보딩하고온 피로를 한번에 풀수 있었네요. 조식도 훌륭했고, 위치도 역에서 가까워 접근성도 좋고, 스키승강장까지 셔틀버스 이용등 너무 편리했습니다. 정말 다음번에 가족들 모두 데리고 와서 다시 한번 투숙하고 싶네요.

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10

Jason

17 Mar 2025

·

Stayed 2 nights

Great location and service! Very beautiful, authentic decor. We loved the food at the bar and restaurant. Would love to stay again!

10

dave

9 Dec 2023

·

Stayed 2 nights

Friendly staff and excellent food

10

Matthew

13 Apr 2023

·

Stayed 5 nights

Loved staying here! Such a wonderful location to everything in town and the breakfast is phenomenal. Will be back!

10

Douglas

23 Feb 2025

·

Stayed 7 nights

We came to Zermatt last year and wanted to stay at Hotel Alex but others in the group did not and we ended up staying elsewhree at a nice place with no restaurant or gym but near the Matterhorn Express lift. This year after a group trip fell through we decided to give the Hotel Alex a try. It a much better experience in Zermatt. The location is perfect, right next to the train station and the coop is right across the street. The gym was great and I am a non skier so used it often. The vibe of the hotel is great. The staff are all wonderful, like you kind of expect from a family owned hotel. The restaurant for half board in the evening was amazing. You can add it for a reasonable fee each day and go out if you dont like the menu of the half board. The food at dinner was overall wonderful. The Raclette on Monday was a treat as was the desert buffet one day. The half board portions are fine and can enjoy multiple courses. Their wine list is extensive. I highly recommend the Hotel Alex. It was a great week in Zermatt.

10

Robert

11 Apr 2025

·

Stayed 8 nights

A top class property. Fantastic service and attention to detail. Great food on the half board option. Brilliant amenities. Friendly and helpful staff.

10

alexandre

29 May 2022

·

Stayed 3 nights

Un des meilleurs hotels! Tout a été parfait, la chambre, le staff, le petit-déjeuner, la literie, on se sent tellement bien partout. Et le spa!! Exceptionnel!! Restaurant délicieux! A 2 pas de la gare! On ne peut que le recommander!!! Merci Alex!!!

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10

James

25 Mar 2025

·

Stayed 7 nights

Great place to stay in Zermatt. Very comfortable feel. It checks all the boxes. Ski lockers with helmet and glove dryers. Tennis and squash. Nice spa facility. And I dare you not to gain weight at the breakfast.

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Alex Alpine Resort - Spa & Sports

Prices for Alex Alpine Resort - Spa & Sports

Monthly average prices

About this property

Location

Room options

Classic Single Room

Classic Double Or Twin Room

Deluxe Suite

Deluxe Double Or Twin Room

Budget Standard Zimmer

Classic Junior Suite

Guest reviews of Alex Alpine Resort - Spa & Sports

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Alex Alpine Resort - Spa & Sports

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20 $338	21 $338
22 $337	23 $336	24 $337	25 $335	26 $338	27	28
29 $349	30 $349

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3 $438
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30	31