Name: Castello City Hotel
Address: 1, 62 Martyron Avenue, Heraklion, Greece, Heraklion, Greek Islands, GR
Price range: $65–$92 per night
Rating: 7.97

What guests think

Across reviews of Castello City Hotel, travellers praise the friendly staff, generous rooftop breakfast with views, and a central location near sights and airport buses, while noting dated spaces, small rooms, and offsite parking can be inconvenient.

A minority mentioned average food or awkward coffee machines. Housekeeping and maintenance vary, with reports of unclean rooms, thin walls, worn decor, and occasional faults like broken AC or door locks, while others found spaces clean and repairs handled quickly. Best suited to short city stays where convenience matters more than polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Rooftop restaurant with views is a highlight. Parking is usually offsite and can be inconvenient; some note dated facilities and, less often, issues like broken AC or the absence of a pool.

Related guest reviews

10

Maribel

May 11, 2024

·

Stayed 3 nights

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.

10

Dimitra

Aug 6, 2024

·

Stayed 1 night

Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.

6

Gregory

Oct 13, 2024

·

Stayed 1 night

Horrible parking arrangement.

8

Matthias

Nov 6, 2024

·

Stayed 3 nights

For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.

10

sondes

Oct 28, 2022

·

Stayed 1 night

très bon établissement proche aéroport et vieux port parkin gratuit super petit dej on y retypour le retour

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4

Jose

Jul 24, 2024

·

Stayed 3 nights

No pool, room very small.

2

Darren

Sep 7, 2024

·

Stayed 1 night

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.

8

SAMEENA

Aug 26, 2025

·

Stayed 1 night

Staff very good/accommodating. Restaurant upstairs was very nice. We booked a deluxe sea view room which was ok, but minimal seaview. Poor parking accommodations offsite- be prepared. No real unloading zone for luggage.

8

Frederic

May 10, 2022

·

Stayed 1 night

Points positifs: emplacement central, bon accueil, reception 24h/24h, parking à proximité compris avec la nuit d'hôtel ce qui est un gros plus. Chambre plutôt basique mais propre. On était de passage on a pas pu profiter du petit déjeuner ni de la vue. Tres bien pour le peu de temps que nous avons passé.

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6

Mary

Oct 6, 2025

·

Stayed 3 nights

Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .

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Cleanliness

Feedback on cleanliness is mixed: several guests report dusty or poorly cleaned rooms and inconsistent housekeeping, while others describe very clean rooms.

Related guest reviews

10

Sophie

Aug 1, 2024

·

Stayed 2 nights

Nous avons passé un super sejour au castello city hotel. Nous avons été tres bien accueillis par Miltos.Et George nous a donné des supers conseils.On les remercie encore beaucoup.Sinon l hotel est tres propre.Le petit dejeuner fabuleux avec une vue imprenable sur Heraklion.

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4

konstantinos

Dec 14, 2025

·

Stayed 2 nights

Τα θετικά. Πρωινό πολύ καλό και δωρεάν Πάρκιγκ. Αλλα το δωμάτιο ήταν βρώμικο, δεν είχε καν σαμπουάν και όταν το επισημάναμε πάλι δεν έβαλαν. Το δωμάτιο έβλεπε στον ακάλυπτο όπου τα δύο μεγάλα μηχαναημτα air condition και η ελλιπέστατη ηχομόνωση σου έδιναν την εντύπωση ότι ήσουν σε αεροπλάνο με τουρμπίνες. Εξυπηρέτηση κάτω του μετρίου εκτός του πρωινού.

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8

Assaf

Feb 19, 2023

·

Stayed 1 night

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.

10

bastien

Apr 23, 2024

·

Stayed 1 night

L'hôtel est très bien. Le personnel vraiment très gentil. Il est propre et de bonne facture. Dommage que la rue soit très bruyante.

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10

Robert

Aug 25, 2024

·

Stayed 3 nights

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.

8

Frederic

May 10, 2022

·

Stayed 1 night

Points positifs: emplacement central, bon accueil, reception 24h/24h, parking à proximité compris avec la nuit d'hôtel ce qui est un gros plus. Chambre plutôt basique mais propre. On était de passage on a pas pu profiter du petit déjeuner ni de la vue. Tres bien pour le peu de temps que nous avons passé.

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8

Dalila

Sep 11, 2025

·

Stayed 3 nights

L’accueil et le restaurant sont vraiment super, rien à redire de ce côté-là. En revanche, le ménage laisse à désirer et mériterait d’être revu : lit fait très rapidement, poussière visible au sol, miroir de la salle de bain pas entièrement nettoyé… L’entretien général est malheureusement médiocre, ce qui n’est pas digne d’un hôtel. Je comprends qu’il puisse y avoir beaucoup de chambres à gérer ou un manque de personnel, mais cela ne devrait pas impacter la qualité de service pour le client.

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Rooms

Room quality is mixed: many describe them as small or dated with thin walls and traffic or hallway noise, soft or creaky beds, and occasional issues like flooding showers or minimal sea views. Others enjoyed modern or spacious rooms with sea views and quiet.

Related guest reviews

10

Herbert

Oct 4, 2024

·

Stayed 1 night

Sehr freundliches Personal. Großes ruhiges Zimmer mit Meeresblick.

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6

Kristine

Jan 6, 2025

·

Stayed 5 nights

Personal und Service war sehr nett und hilfsbereit. Doch das Bett hat sehr stark geknarrt, und das Bettlaken ist ständig verrutscht. Die Wände waren extrem hellhörig, sodass die Dusche im Nachbarzimmer lauter zu hören war als die eigene Dusche im Zimmer. Unser Zimmer lag direkt neben dem Aufzug, wodurch wir alle Menschen, die vorbeigingen und sich unterhielten, deutlich hören konnten. Das Türschloss mit dem Chip ist kaputtgegangen, und wir konnten nicht ins Zimmer gelangen. Ein Mitarbeiter hat es jedoch freundlich und schnell repariert. Von der Fassade des Hotels fiel ein großes Stück Putz mit einem lauten Knall herunter und beschädigte ein darunter geparktes Auto. Die Umgebung in diesem Viertel erschien uns als Frauen nicht sicher, weshalb wir abends nicht empfehlen würden, draußen auf den Straßen zu gehen.

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8

Matthias

Nov 6, 2024

·

Stayed 3 nights

For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.

6

Stefan

Jul 1, 2024

·

Stayed 1 night

Das Hotel sieht deutlich schlechter als auf den Fotos aus. In den 90ern wäre es als „landestypisch“ 3 Sterne bezeichnet worden. Restaurant ist schön, Staff nett - Gegend naja. Laut. Zimmer abgewohnt.

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8

Assaf

Feb 19, 2023

·

Stayed 1 night

It was ok for one night stay. The place feels shabbier in reality than on the pictures. The lobby had a strange odor and the bed was rather a small double bed (1.40m) and the room smaller than expected. Nevertheless, it was ok for one night stay, good location, 24 hours reception, good breakfast (much better than what we've expected), and quite clean. We paid a very good price so it was a very good value for money for this stay.

4

Jose

Jul 24, 2024

·

Stayed 3 nights

No pool, room very small.

2

Darren

Sep 7, 2024

·

Stayed 1 night

AC was broken, had an infant sleeping in the heat of the night. Did not go well. Staff was good and helped as much as they could.

8

Emanuel

Apr 14, 2022

·

Stayed 1 night

Nice city hotel. Small but modern room. Breakfast with city and beach view, in- or outdoors. Airport bus stops in front of the hotel

8

Jenny

Jun 5, 2025

·

Stayed 1 night

It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special

8

SAMEENA

Aug 26, 2025

·

Stayed 1 night

Staff very good/accommodating. Restaurant upstairs was very nice. We booked a deluxe sea view room which was ok, but minimal seaview. Poor parking accommodations offsite- be prepared. No real unloading zone for luggage.

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Service

Service is widely praised as friendly, helpful, and professional, with staff assisting at check in and out, giving local tips, and arranging taxis or early breakfasts. A few guests reported poor service or miscommunication, including room assignment and luggage storage issues.

Related guest reviews

10

Maribel

May 11, 2024

·

Stayed 3 nights

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.

10

Yani

Jan 9, 2023

·

Stayed 4 nights

Very convenient as it is located on the heart of the town. Staff were friendly & helpful. Price is very reasonable & the food are excellent.

10

Sophie

Aug 1, 2024

·

Stayed 2 nights

Nous avons passé un super sejour au castello city hotel. Nous avons été tres bien accueillis par Miltos.Et George nous a donné des supers conseils.On les remercie encore beaucoup.Sinon l hotel est tres propre.Le petit dejeuner fabuleux avec une vue imprenable sur Heraklion.

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4

Judy

Mar 21, 2023

·

Stayed 5 nights

I enjoyed the breakfast. After that it was downhill. There was an extremely noisy party going on of 50 teenagers plus another of 25 young adults. Slamming doors, loud laughter in the halls. Knocks on my door, pounding on the walls… They were on all floors. Bed is not good Shower floods. But mostly… I asked three different people if I could keep excess luggage in their storage until my return on Friday from Rhodes and I was told that both Linda and I could do it with no problem. Yet, after packing for the four days in Rhodes carefully in other cases, I was told by the clerk at the desk that 5am morning of departure,I could not. Why was t I told before? Earlier? It was terribly upsetting having to completely repack moments befor getting into my cab.

8

Chalil Nazif

Aug 12, 2025

·

Stayed 11 nights

Sehr nettes Personal, Innenstadt zu Fuß erreichbar, gutes und leckeres Frühstück.

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2

Xiaoxu

Sep 9, 2024

·

Stayed 4 nights

Overall the service is not good

2

hamza

Dec 1, 2025

·

Stayed 2 nights

I booked something and I stayed in something else. It was so bad experience, never again.

10

Robert

Aug 25, 2024

·

Stayed 3 nights

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.

10

Satish W

Oct 23, 2023

·

Stayed 4 nights

Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.

6

Mary

Oct 6, 2025

·

Stayed 3 nights

Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .

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Location

Central and walkable for sights, with airport and bus links nearby. Some guests mention street noise, and a few felt the immediate area less comfortable at night.

Related guest reviews

6

Kristine

Jan 6, 2025

·

Stayed 5 nights

Personal und Service war sehr nett und hilfsbereit. Doch das Bett hat sehr stark geknarrt, und das Bettlaken ist ständig verrutscht. Die Wände waren extrem hellhörig, sodass die Dusche im Nachbarzimmer lauter zu hören war als die eigene Dusche im Zimmer. Unser Zimmer lag direkt neben dem Aufzug, wodurch wir alle Menschen, die vorbeigingen und sich unterhielten, deutlich hören konnten. Das Türschloss mit dem Chip ist kaputtgegangen, und wir konnten nicht ins Zimmer gelangen. Ein Mitarbeiter hat es jedoch freundlich und schnell repariert. Von der Fassade des Hotels fiel ein großes Stück Putz mit einem lauten Knall herunter und beschädigte ein darunter geparktes Auto. Die Umgebung in diesem Viertel erschien uns als Frauen nicht sicher, weshalb wir abends nicht empfehlen würden, draußen auf den Straßen zu gehen.

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6

Wulf Dietrich

May 5, 2022

·

Stayed 1 night

Gutes Hotel, Strassenverkehr

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10

Stefan

Jun 3, 2024

·

Stayed 1 night

Sehr freundliches Personal und gute Erreichbarkeit mit dem Linienbus direkt vor der Tür bis zum Flughafen und dem Busbahnhof. Sehr gutes Frühstück

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10

ana e

Oct 1, 2024

·

Stayed 2 nights

desayuno rico. bien ubicado, un poco viejo el hotel

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8

ERIK

Mar 19, 2023

·

Stayed 3 nights

Tres Bon hôtel moderne mais ne vaut pas 4 étoiles en ce qui concerne les équipements de la chambre. Large choix au petit déjeuner mais les aliments ne sont pas exceptionnels. Pour finir personnel de la réception très professionnel et situation de l’hôtel aux portes de la vieille ville.

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8

Chalil Nazif

Aug 12, 2025

·

Stayed 11 nights

Sehr nettes Personal, Innenstadt zu Fuß erreichbar, gutes und leckeres Frühstück.

Translate

8

Jenny

Jun 5, 2025

·

Stayed 1 night

It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special

10

Satish W

Oct 23, 2023

·

Stayed 4 nights

Excellent place to stay, very well located and a good value for money. Very friendly staff. Keep it up.

6

Mary

Oct 6, 2025

·

Stayed 3 nights

Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .

10

William

Sep 5, 2023

·

Stayed 4 nights

A fine hotel for the price. Close to everything.

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Dining

Breakfast draws frequent praise for variety, taste, and city or sea views from the rooftop venue; dinner upstairs is also appreciated. A minority found the food average or disliked the coffee machines.

Related guest reviews

10

Maribel

May 11, 2024

·

Stayed 3 nights

Everything was excellent. Giorgos, front desk/concierge, was super professional and knowledgeable. The dinner server girls at the 5th floor restaurant were really nice and attentive. I highly recommend this hotel.

10

Dimitra

Aug 6, 2024

·

Stayed 1 night

Everything was perfect. Great rooms for a family. Excellent 5th floor breakfast/dining room. Great food and view. Just FYI. Parking is off site and a 5 min walk away.

8

Matthias

Nov 6, 2024

·

Stayed 3 nights

For a short city trip i like this hotel as staff is friendly and highlight of each stay as always the rooftop bar/restaurant. Breakfast was good, even always the same, but with the big variety you can always find something different. Only thing should be improved are the beds as mats are too soft and also the pillows.

10

Sophie

Aug 1, 2024

·

Stayed 2 nights

Nous avons passé un super sejour au castello city hotel. Nous avons été tres bien accueillis par Miltos.Et George nous a donné des supers conseils.On les remercie encore beaucoup.Sinon l hotel est tres propre.Le petit dejeuner fabuleux avec une vue imprenable sur Heraklion.

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10

Selvin

May 31, 2025

·

Stayed 2 nights

Good facilities, breakfast was great and highly recommended

8

Jenny

Jun 5, 2025

·

Stayed 1 night

It was lovely to wake to a sea view after our late flight. Unfortunately there were some youths who wanted to make a fair bit of noise, some on motorbikes, which woke me several times. Breakfast had lots of choice and was tasty. Unfortunately no lunch. Surroundings are in many places old and photogenic, the Venetian wall something special

8

SAMEENA

Aug 26, 2025

·

Stayed 1 night

Staff very good/accommodating. Restaurant upstairs was very nice. We booked a deluxe sea view room which was ok, but minimal seaview. Poor parking accommodations offsite- be prepared. No real unloading zone for luggage.

10

Robert

Aug 25, 2024

·

Stayed 3 nights

Check in was really good, two staff members were very helpful, cheery and smiled. Rooms are very clean, beds are amazing, lovely shower. Breakfast was excellent and great to be able to take breakfast at 7am before leaving for Port. Staff helpful with travel questions and arranging taxi. Also helped with laundry cleaning and providing the service for cheap €12. Amazing staff member on check out, same as check in, greeted with a smile and very helpful arranging a taxi to Port.

6

Mary

Oct 6, 2025

·

Stayed 3 nights

Located at proximity of all tourist attractions. Staff were very friendly and helpful to inform us about the area. Fabulous breakfast with a wide variety. The hotel itself however needs serious renovations .

10

Jeannine

Jun 2, 2025

·

Stayed 3 nights

Comfortable suites, nice restaurant and breakfast buffet. Helpful staff.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$62
February	$64
March	$64
April	$64
May	$88
June	$73
July	$83
August	$95
September	$109
October	$74
November	$52
December	$54

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $77	21 $74	22	23 $69	24	25 $92	26 $77
27 $77	28 $77	29 $77	30 $75

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $73	3
4 $79	5 $67	6 $67	7 $66	8 $72	9 $67	10 $67
11 $67	12 $67	13 $76	14 $67	15	16 $74	17
18 $65	19 $74	20 $73	21 $81	22 $82	23 $73	24 $80
25 $80	26 $79	27 $73	28 $82	29 $73	30 $83	31 $80

Castello City Hotel

Prices for Castello City Hotel

Monthly average prices

About this property

Location

Room options

Deluxe Triple Room

Double Or Twin Room

Deluxe Room City View

Deluxe Room Sea View

Family Room

Guest reviews of Castello City Hotel

Who stays here?

What guests think

Property Policies

Check-in instructions

FAQs about Castello City Hotel

Prices for upcoming dates