Name: SpringHill Suites by Marriott Omaha East, Council Bluffs, IA
Address: 3216 Plaza View Drive, Council Bluffs, Iowa, United States of America, Council Bluffs, Iowa, US
Price range: $112–$204 per night
Rating: 8.95

What guests think

Across many reviews, SpringHill Suites by Marriott Omaha East, Council Bluffs, IA is appreciated for friendly service, a convenient location near the zoo and Mid-America Center with easy interstate access, and generally comfortable, spacious rooms, though notable drawbacks persist.

Pool and hot tub problems appear repeatedly—cold water, closures, small size, heavy chlorine, and worn surfaces—and a few guests report limited or unclear shuttle availability. Cleanliness feedback is mixed: many find rooms very clean, while others cite stained carpets, tired bathrooms, dirty common areas, and occasional pest sightings. Breakfast ranges from great and well stocked (including some gluten free items) to disappointing, with cold food or popular items running out during busy times. A practical choice if you’re flexible about pool availability and some dated areas.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub issues come up often—cold water, closures, heavy chlorine, and worn or small facilities. Some guests also report limited or unclear shuttle hours and mixed impressions of the fitness room.

Related guest reviews

4

Linda

Aug 12, 2024

·

Stayed 1 night

Pool closed!!!!!

6

Kari

Jul 23, 2025

·

Stayed 4 nights

I thought i was going to get a room with a kitchenette and there wasnt one. It had an extra area with a couch which was nice. The hotel is older than it looked like in the pictures. The pool and hot tub were small. The hot tub wasn't working very well. It was very clean and the staff was very friendly. I probably wouldn't stay there again though because the pool and hot tub were so small.

10

Rachael

Aug 12, 2024

·

Stayed 2 nights

This was probably the best hotel I’ve ever stayed at. The place just smelled clean the moment you walked in the lobby. The room was comfortable and clean, the breakfast was easily the best spread I’ve ever seen, and the staff was super friendly. The hotel was minutes away from the Omaha zoo, the children’s museum, and old town. There was even a huge AMC theater a block away. I’ve paid more for a hotel and not felt this comfortable. Definitely going to be our go to when we are in the area. I didn’t go into the gym, but it looked pretty swanky. The only complaint I have is the pool. My eyes burned with the amount of chlorine in the air. The hot tub could use a remodel.

4

Larry

Jun 25, 2024

·

Stayed 1 night

None of their amenities explained that they have "limited" shuttle service to the airport. We had to make our own arrangements and pay for getting both to and from the airport because both of our flight times were outside of their operating hours. Wouldn\'t have stayed there if that information was made known. Beware.

8

Andrea

Nov 5, 2024

·

Stayed 1 night

The pool water was too cool and way too much chemical smell. Burned your eyes sitting in the pool area. Had a nice stay.

6

Jere

Sep 3, 2025

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Stayed 2 nights

The room was great the staff was amazing but the hot tub was gross and so bad I refused to even stay in the pool area.

6

Brenda

Oct 13, 2025

·

Stayed 1 night

Pool hot tub did not work. Had to fish bugs out of pool. Pool and hottub needs work

10

Tiffany Ann

Oct 4, 2025

·

Stayed 2 nights

The pool was freezing

8

Shawn

Jul 22, 2025

·

Stayed 4 nights

Great stay and wonderful property. Only had a few minor issues with the hot tub not working and our shower was leaking around the door edge

4

Mark

Jul 16, 2024

·

Stayed 1 night

Well we found garbage in our bad there was cheese on the couch we lifted up the couch cushions to make up the height of bed and there was dirt and debris under them. The pool area was horribly disgusting the water was cloudy dark and smelled like sewer water. The floor in the area was dirty mildewey The whole reason we booked this hotel was because it had a cool and was close to the zoo and the pool was disgusting.

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Cleanliness

Cleanliness feedback is mixed: many describe rooms as very clean, while others report stained carpets, worn bathrooms, dirty common areas, and, in a few cases, pests.

Related guest reviews

2

Michael

Oct 6, 2024

·

Stayed 2 nights

Everything was dirty, from the furniture in the lobby to the rooms. Staff could care less about anything. Pool area was a disgrace, paint peeling off the ceiling, whirlpool had one working jet and the genius at the front desk said that is how it works. Save yourself money and just sleep in your car.

2

Lisa

Aug 30, 2024

·

Stayed 2 nights

I had cochroaches in my room and bathtub wouldn't drain. I will never ever stay there again. I would like reimbursed.

6

Mark

Aug 10, 2025

·

Stayed 3 nights

Tired and showing it. Room had huge mismatched color path on ceiling, chairs in common area near front desk were all disgustingly filthy, exercise room was. The same with gross floors, peeling wall coverings, cables hanging on machines, etc. Desk and breakfast staff mostly cranky.

10

Kelly

Jul 17, 2025

·

Stayed 1 night

Carpet was stained in our room and wall paper was peeled back in one part of our room. Other than that, no other complaints. Staff were so friendly, breakfast was great, room was spacious and clean and beds were very comfortable. Thank you!

8

Diane

Nov 11, 2025

·

Stayed 1 night

The room was clean and comfortable.

10

Jean

Jan 5, 2023

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We received a great nights sleep in a very quiet and clean room

10

Elan

Mar 7, 2024

·

Stayed 3 nights

Very clean.

4

Jayme

Sep 2, 2024

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Stayed 1 night

Well, the toilet ran and didn’t stop ever. The lights above the bed never full turned off and one of them flickered all night. But the worst part was the cockroaches by the coffee maker.

6

Amanda

Jun 8, 2023

·

Stayed 2 nights

The bathroom was filthy with the door handle coming off, mold in the tile ,dead bugs in the light fixture and filthy carpet. Beds were comfortable. Hot tub paint peeling off.

2

Joshua

Sep 14, 2024

·

Stayed 5 nights

Unfortunately there were cockroaches in my room.

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Rooms

Rooms are frequently described as spacious, quiet, and comfortable, but several guests note dated decor, noise from thin walls, small double beds, loud A/C, and occasional hot water or Wi‑Fi issues.

Related guest reviews

8

Douglas

Sep 29, 2025

·

Stayed 2 nights

Nice, spacious room for price. Pillows need to be improved.

6

Joe

Sep 4, 2025

·

Stayed 1 night

Nice hotel, good location, friendly helpful staff. Priced right. But I would not stay here again because the layout of the room made some of the space unusable. It's not really a suite. It's a bedroom with an adjoining sitting area. No door between. And the TV is mounted between the two spaces making it un-viewable from either space.

8

Karie

Dec 29, 2024

·

Stayed 3 nights

Room was very comfortable and soundproof which is awesome! Maybe have some bigger better bath towels.

10

Marlene

Oct 9, 2025

·

Stayed 1 night

Very comfortable, quiet room!

8

Kristin

Aug 8, 2025

·

Stayed 1 night

Room is very spacious. Under sized pool, not many close eating options. Decently clean, andI am very picky!

8

todd

Aug 8, 2023

·

Stayed 2 nights

WiFi a little hit or miss, other than that was great!

6

Michelle

Mar 9, 2025

·

Stayed 3 nights

The hotel has paper thin walls. Doors were slamming at all hours. We could hear people walking in thw hallways on the floor above. Other than that comfy beds, friendly staff

6

Liane

Jul 21, 2025

·

Stayed 1 night

Beds were full size- very small. Breakfast was below average for hotel breakfast.

10

Tyler

Aug 18, 2025

·

Stayed 1 night

Pool is cold. Our a/c obnoxiously loud and vibrated when operating the a/c. The hotel is showing its age but was clean and quiet. Beds were ok.

6

Mark

Sep 9, 2025

·

Stayed 1 night

Convenient but showing its age. Would look for more updates options.

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Service

Service is widely praised as friendly, efficient, and accommodating, even during busy event weekends. However, a few guests experienced rude interactions, slow or curt check‑in, or reservation and communication problems.

Related guest reviews

10

Jorge

Jul 12, 2025

·

Stayed 2 nights

The staff is amazing! Very friendly and welcoming. We'll be back again next year.

10

Susanne

Sep 5, 2025

·

Stayed 1 night

Laura checked us in and was very hospitable, what a great person

2

Tammy

May 22, 2025

·

Stayed 3 nights

My reservation was "walked" the day before I was set to travel. The Hotel overbooked and apparently because I used a discounted service (Hotels.com), I was kicked out of my reservation. They offered a different Hotel but it did not meet the criteria that I wanted so I had to scramble to find a different Hotel. Very unprofessional. I booked my room 5 months in advance. The most recent bookings should have been the ones to go. Not even sure how this can happen. Will be more wary about using Hotels.com in the future. Definitely miscommunication between the two.

4

Sherral

Feb 24, 2024

·

Stayed 3 nights

Desk staff was extremely rude when the reservation was wrong. I called several days ahead to have our two rooms next to each other (one for the teens and one for parents) and when we got there they rooms were on opposite ends of the hotel.Her statement was “we can’t make everyone happy” and “I’ve got a lot of groups I’ve checked in today and you are getting here later.” She was unprofessional and condescending.

10

Edward

Jun 10, 2025

·

Stayed 1 night

It was a nice comfortable stay. Staff at the front desk and at breakfast were lovely. Hotel was very clean and I had no issues at all.

10

Rebecca

Oct 24, 2025

·

Stayed 1 night

Staff at front desk fast and efficient. Very personable!

10

Emily

Jul 12, 2025

·

Stayed 1 night

Perfect stop on our way home from Colorado. Very accommodating hotel with very friendly staff. Great breakfast and comfy beds.

8

micheal

Jul 24, 2025

·

Stayed 1 night

We were forced to check in here late, because another hotel was sub standard. Easy reservation and check in. Hotel was busy due to baseball tournament, late reservations. Staff did excellent job with check in and breakfast.

6

Shelley

Jul 23, 2023

·

Stayed 1 night

When we arrived we waited at the front desk over 10 minutes for someone to check us in. When she finally got back to the desk she was short and curt.

10

Jorge

Jul 26, 2024

·

Stayed 2 nights

Excellent staff!!

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Location

Location is consistently convenient for the zoo, Mid-America Center, casinos, restaurants, and interstate access, with many finding the area quiet and easy to navigate.

Related guest reviews

10

Timothy

May 12, 2025

·

Stayed 1 night

Easy property near Mid America facilities. I used it for traveling to downtown Omaha which was about 10 min drive. Stayed at this property multiple times.

10

Eileen

Nov 27, 2025

·

Stayed 1 night

Overall good experience. Excellent location, close to restaurants and to our veniue.

10

Angela

Jun 24, 2024

·

Stayed 2 nights

Convenient location!

10

Brent

Aug 9, 2023

·

Stayed 1 night

Close to downtown Omaha. Quiet, clean, updated. Easily would stay here again!

10

Rafael

Jun 30, 2024

·

Stayed 1 night

Location was perfect. Walking distance to casino

10

Marvin

May 8, 2023

·

Stayed 1 night

Great place nice and clean close to a few restaurants quiet

10

Shannon

Nov 27, 2024

·

Stayed 1 night

Close to the interstate, easy on easy off, stayed one night.

8

Joyce

Oct 28, 2024

·

Stayed 2 nights

We stay at this property often, it is close to the soccer fields, baseball fields, casinos. Easy to access interstate 80. Multiple restaurants close by and very much family oriented. One improvement, especially for us, ladies, better lighting for applying our make up!!

8

Cherisse

May 9, 2025

·

Stayed 2 nights

Convenient to get to the zoo

10

Brian

Mar 31, 2025

·

Stayed 2 nights

Easy acces to Mid American Arena

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Dining

Breakfast reviews are mixed, ranging from great variety and hot options (including some gluten‑free items) to complaints of cold food, limited selection, and popular items running out during peak times.

Related guest reviews

10

Amanda

Sep 16, 2024

·

Stayed 1 night

Everything here was nice and clean. The room was large and accommodated all five of us comfortably. Only disappointment was that there was no meat served in the breakfast.

8

Deborah

Aug 23, 2025

·

Stayed 1 night

The breakfast was nothing to brag about. The staff in the breakfast area wasn’t very friendly. But what got me the most is that they pull their flavored creamers during breakfast hours and when I asked about it they refused to hand out a few. If you’re that cheap you have to remove flavored creamer during breakfast, I’ll spend my money elsewhere.

10

karmin

Sep 15, 2025

·

Stayed 3 nights

Great many options for a hot breakfast. Great flavor and lots for a busy hotel

6

Todd W.

Sep 30, 2025

·

Stayed 1 night

Worst breakfast we experience on our 8 day trip

10

Melissa

Oct 11, 2024

·

Stayed 3 nights

I really appreciate that they offered gluten free options for their continental breakfast. My daughter gets very sick if she eats gluten, so we were so excited to see they had muffins and bagels for her to eat!

10

Carmen

Jan 2, 2024

·

Stayed 1 night

Everything was great! Friendly staff, clean warm pool, nice hot tub, great breakfast and gluten free options.

10

Michael

May 22, 2023

·

Stayed 2 nights

Good condition, clean and excellent breakfast.

4

Stacie

Feb 10, 2025

·

Stayed 1 night

The place was not the cleanest. For the amount of money we paid it was not worth the stay. The breakfast was not good.

10

Emily

Jul 12, 2025

·

Stayed 1 night

Perfect stop on our way home from Colorado. Very accommodating hotel with very friendly staff. Great breakfast and comfy beds.

8

Rebekah

Jul 6, 2024

·

Stayed 1 night

Room was clean and comfortable. Appreciated the location as we wanted something easy to get back on the highway in the morning. The only reason I am not giving 5 stars is because of the breakfast. Food was cold and we there 10 min after it was put out. Seating for breakfast was limited and overflowed into a conference area where it was a little awkward to eat and equally hard to find a spot to all sit together. Options for breakfast were very limited and by 715ish if you wanted a bagel they were out. We left hungry and had to stop for food which we were trying to avoid.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$113
February	$134
March	$161
April	$140
May	$167
June	$214
July	$157
August	$140
September	$120
October	$125
November	$113
December	$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $127	17 $123	18 $177	19 $175
20 $124	21 $122	22 $119	23 $122	24 $122	25 $149	26 $142
27 $112	28 $112	29 $117	30 $112

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $132	3 $161
4 $112	5 $112	6 $117	7 $127	8 $112	9 $132	10 $178
11 $112	12 $122	13 $132	14 $127	15 $184	16	17
18 $183	19 $122	20 $132	21 $144	22 $150	23 $204	24 $204
25 $117	26 $122	27 $132	28 $127	29 $148	30 $132	31 $163

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed with Sofa Bed, Roll-In Shower

Studio, Multiple Beds, Roll-In Shower

Studio, 1 King Bed with Sofa Bed

Studio, Multiple Beds, Hearing Accessible (Accessible Bathtub)

Studio, 1 King Bed with Sofa Bed, Hearing Accessible (Accessible Bathtub)

Studio, 1 King Bed with Sofa Bed, Hearing Accessible

Studio, Multiple Beds

Studio, Multiple Beds, Hearing Accessible

Suite, 1 King Bed with Sofa Bed, Bathtub

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SpringHill Suites by Marriott Omaha East, Council Bluffs, IA

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