Name: Holiday Inn Express Hotel & Suites Eugene Downtown - University by IHG
Address: 2117 Franklin Boulevard, East University, Eugene, Oregon, United States of America, Eugene, Lane County, US
Price range: $95–$623 per night
Rating: 8.77

What guests think

Reviews of Holiday Inn Express Hotel & Suites Eugene Downtown - University by IHG highlight clean, comfortable rooms, friendly staff, and a convenient location near the University of Oregon, with many appreciating the ample breakfast and family-friendly pool area.

Common complaints include thin walls, noise from upstairs or nearby areas, and occasional maintenance or Wi-Fi issues. Feedback on cleanliness is mostly positive but includes reports of dirty tubs, leftover trash, and housekeeping missed during multi-night stays. Facilities see praise for the pool and hot tub, though outages, heavy chlorine, and a modest gym are noted. Expect a convenient, generally comfortable stay close to campus.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are popular, and parking is convenient, but guests report occasional hot tub/pool closures, over-chlorination, a slow elevator, and a small or dated gym.

Related guest reviews

8

Sherrie

Jul 9, 2024

·

Stayed 1 night

Close to campus. Hot tub was a little dirty and not working when we were there. Hotel layout was great for family trip

6

Thomas

Jun 23, 2023

·

Stayed 1 night

My stay was nice. The room was big and comfortable. The traffic was a bit noisy. The worst part was my car window getting bashed in while parked in the garage overnight. Although there are signs saying the hotel isn’t responsible for theft or damage, you’d hope that they would at least help monitor the parking or have cameras to catch vandals or discourage it. My 200 stay ended up costing me over 700.

10

Patrice

Jul 19, 2025

·

Stayed 2 nights

Pool not in service update online would have been nice

10

Nicole

Mar 30, 2025

·

Stayed 1 night

My son was going to run at Hayward field. We needed a hotel close by with free parking, pool, hot tub and exercise room. This checked all the boxes. It was even closer than I thought plus walking distance to a grocery store, restaurants & Dutch Bros was in the parking lot. Comfortable beds and surprisingly quiet even though we were in the room right next to the elevator.

10

Mary

Jan 7, 2025

·

Stayed 2 nights

Good pool and hot tub, clean room, great breakfast, friendly staff.

10

Jeffery

Feb 6, 2025

·

Stayed 1 night

The hotel was under a remodel and so they provided ear plugs should be have needed them. The breakfast was fantastic. The pool and hot tub was clean, but later in the day they over chlorinated it which was a small problem after being in there for a bit as most ppl in there ended up coughing from it. The room was very clean with a nice view. My room was upgraded for free because they over booked, probably also didn’t have a room or two ready because of the remodel. Loved the parking garage right next door to parking in.

6

Johnny

Mar 31, 2025

·

Stayed 2 nights

Was a niceish stay. The chlorine in the pool was suuuuuper strong, like not enough ventilation . Kids were coughing like crazy. The gym machines could use an update but they work. Breakfast was great. Our room door and key like absolutely sucked lol but it wasn’t a huge deal. Someone had to come open it for us a couple of times. Nice area, close to a lot of coffee/food even walking distance.

6

Lisa

Apr 10, 2024

·

Stayed 2 nights

Close to UO, gym is terrible

8

MaryAnn

Nov 3, 2024

·

Stayed 4 nights

Great property. Only downfall was the hot tub was way to hot and gave me a rash.

10

Cari

May 20, 2024

·

Stayed 2 nights

Great breakfast and staff. Elevator is super slow

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews praise very clean rooms and common areas, but recurring issues include dirty bathtubs or bathrooms, leftover trash from prior guests, musty odors, and housekeeping not servicing multi-night stays.

Related guest reviews

8

Samuel

Nov 30, 2024

·

Stayed 4 nights

Rooms were decent size with comfortable beds. Included hot breakfast was fantastic. Cleanliness could be better. Trash in room from previous people, grout in bathroom totally disgusting.

4

Sandra

Aug 8, 2025

·

Stayed 4 nights

Nobody cleaned our room the 4 nights that we stayed at this hotel. We ran out of toilet paper and our trash was overflowing. The bathtub was dirty and breakfast was bad.

10

Sam and April

Oct 4, 2025

·

Stayed 1 night

Very clean

2

Gwen

Jan 31, 2025

·

Stayed 2 nights

The shower was so disgusting that I had to put a towel on the floor to even stand in it. Today I woke up with pink eye. Last time staying here

6

Tiffany

Feb 25, 2025

·

Stayed 3 nights

The property was conveniently located near the University of Oregon, making walking to all campus activities/events easy. They were undergoing renovations so I think that the property will become nicer once that's finished. The cleanliness of our room wasn't the best. There were crumbs on the pullout couch and trash underneath the bedframe against the wall. Something that wasn't obvious to just glance at but was present. We stayed 3 nights and not one time did the housekeeping come in to change out towels. We had to ask for towels at the front desk. I would stay again for sheer convenience but next time might call the front desk to let them know.

6

Tracy

Jan 27, 2025

·

Stayed 1 night

Room had trash on the floor and the hotel was quite dated. The coffee cartridge from the previous guest was also still in the coffee machine. Wrappers were on our floor, and the bed boxspring metal tab holders were sticking out from the bed dangerously. Also, the sounds of loud doors slamming closed in the very early morning hours woke us up frequently. We would probably not stay here again.

4

Kevin

May 27, 2024

·

Stayed 1 night

Room was not fully cleaned, fridge still had open cans and food from previous guest. Bathroom had a mold smell as well

8

Diem

Aug 22, 2024

·

Stayed 2 nights

The hotel was walkable to the University of Oregon, which was a plus. However, not sure if I would be comfortable walking at night in the area. Overall our room was nice and clean, minus the bathroom. It has a musty smell which I think came from the shower curtain? The bathtub had a big stain. We were there for only 2 nights so we just dealt with it. The bed was comfy.

2

Gabrielle

Dec 30, 2022

·

Stayed 19,354 nights

After a 14hr drive I was looking forward to using the bathtub/shower, but unfortunately it was filthy and covered in hair. When something as obvious as that doesn’t get cleaned, it’s hard to trust that anything else in the room was actually cleaned. Definitely didn’t feel comfortable going to bed that night with my infant daughter in sheets that may or may not have been washed, but we didn’t have a choice. After already paying $140 something for one night there, I’m also curious as to why there’s an additional $25 being charged to my account. Next time I do that drive I’ll remember to try somewhere else.

10

Paige

Aug 11, 2025

·

Stayed 2 nights

Very clean.

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Rooms

Rooms are spacious and comfortable with modern touches, but several guests mention thin walls, noise from above or outside, weak or unreliable Wi-Fi, and some maintenance issues like HVAC noise, low water pressure, or nonworking fixtures.

Related guest reviews

6

Daniel

Jul 29, 2024

·

Stayed 2 nights

Noise from people above was outrageous. Asked the front desk to give them a heads up and nothing changed. Outside of this the place was great. Really good breakfast and room was nice otherwise.

10

Michael and Heather

Jun 14, 2025

·

Stayed 3 nights

Definitely a great place to stay. Hotel is very clean, rooms are spacious and well maintained. The hotel secures the soap and shampoo dispensers, which is reassuring. The staff are professional and friendly.

6

alex

Feb 9, 2023

·

Stayed 2 nights

Very thin walls. Someone put in a shower in the middle of the night I thought I was under a waterfall. Very loud. Could hear neighbors and those in hall way. Otherwise it was a comfortable room.

10

Chawn

Jan 4, 2025

·

Stayed 1 night

Room was spacious and clean. Beds were comfortable.

4

Leslie

Nov 19, 2025

·

Stayed 1 night

The staff was very friendly but the room was terrible. We had the 1 bdrm suite and the heating/air system by the window was leaking very bad and the entire carpet around the system was soaking wet....meaning this thing has had to been leaking for a while. Then around 11:30 pm the room above us decided to fill the bath tub....it was so loud in our room it sounded like running water was falling through the ceiling. Then when they drained the tub it sounded like the pipes were right above our head in the bedroom. We called the staff and they said "ya we get complaints about that all the time" that was very frustrating.....they should notify patrons about this prior to booking the room.

10

shannon

Jul 28, 2025

·

Stayed 3 nights

The suites were very nice and lots of space! Staff was very nice and helpful

6

Venkatesh

Aug 18, 2025

·

Stayed 2 nights

Food options were good. Internet connection was very weak.

8

Ranjith Kumar

Aug 18, 2025

·

Stayed 2 nights

Internet service is not good, it keeps disconnecting

8

Jennifer

Jun 11, 2025

·

Stayed 1 night

I liked the size of the room and cleanliness. I’m picking my daughter up from college so the location is perfect! Thin walls and the breakfast buffet was ok.

6

Betsy

Sep 28, 2024

·

Stayed 1 night

Great rooms and breakfast. The walls were very thin as we heard the neighbors talking. The people above us were extremely loud pounding around well past 1:00am. Comfortable bed but didn’t get much sleep because of the noise!

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Service

Staff are frequently described as friendly, helpful, and efficient, though a few report rude front-desk interactions, delayed room readiness, or misassigned rooms.

Related guest reviews

6

Daniel

Jul 29, 2024

·

Stayed 2 nights

Noise from people above was outrageous. Asked the front desk to give them a heads up and nothing changed. Outside of this the place was great. Really good breakfast and room was nice otherwise.

10

shelley

May 26, 2025

·

Stayed 1 night

Clean and modern hotel. Staff was friendly and helpful. Donovan and Andrew were both very pleasant even though we crossed paths at 5:30am. Donovan went above and beyond to be helpful. Appreciate the service, easy and fast check in and a clean hotel for an affordable price. Easy parking as well.

8

Tyler

Jun 18, 2025

·

Stayed 2 nights

Positives: The room was clean, comfortable and fairly new. The hotel is in a good location. Negatives: The value for what we paid is not there. Our room wasn’t ready at the check-in time. One hour late.

10

Joe

Aug 14, 2025

·

Stayed 3 nights

I wish I recalled the name of the lady who helped us out with our reservation issue. She was amazing. She made sure our last minute emergency wasn’t such an emergency and she did it with a smile. Customer service is awesome

8

Sharon

Sep 16, 2024

·

Stayed 3 nights

Easy check in. GF options at breakfast bar. They did not do a very good job with cleaning our room. First day I left the empty Kleenex box to be replaced and it wasn’t and the bed just had the cover pulled up. Second day no cleaning at all. We came back after a long day and dirty towels still on the floor and bed not made. I had to go down to get towels after waiting over 30 minutes for them to be brought up. He said he forgot. Was going to credit the card, but since we booked with Expedia he couldn’t do anything except offer 2 free items from the snack bar. Big deal.

10

Z

May 12, 2025

·

Stayed 4 nights

Staff was fantastic!

6

Melanie

Jun 18, 2023

·

Stayed 1 night

Employee assigned us to a room. When we went into the room, it smelled and bed was not made and there was trash in the bins. It was obvious that the room had been occupied. We returned to the front desk and were assigned a different room.

2

Andrea

Jul 23, 2025

·

Stayed 1 night

We had a not so nice experience with the front desk. I arrived with my children late at night and he was very rude, attitude and all. We booked a two queen bed with a pull out couch and when we arrived, he told us it was not available. When I asked why, he was extremly condescending and gave me whatever room he had. I only stayed because my family was exhausted from driving for hours. The room was not clean to standard and my 9 year old found a weed pen along with cracker crumbs on the pull out couch when we tried to set it up. Please note that this App does not allow me to post pictures.

10

Amy

Jul 1, 2025

·

Stayed 1 night

Staff was very accommodating. Reserved a room with sofa bed but it smelled like mold, so staff gave us two adjoining rooms.

2

Cameron

Jul 30, 2025

·

Stayed 1 night

I specifically booked this hotel because it advertised having a hot tub, which I desperately needed after a 9-hour drive to help ease the pain from a foot injury. After checking in, unloading everything from my car’s roof rack, and settling into the room, I headed down to finally relax, only to be told the hot tub was out of service. The front desk offered me two options: a full refund if I wanted to leave and find another hotel, or a 15% discount to stay. While I appreciate the offer, 15% hardly made up for the inconvenience, especially after a long day on the road. The idea of repacking everything and searching for a new place was overwhelming and simply not feasible in my condition. To make matters worse, the man at the front desk was incredibly rude, basically telling me to leave if I didn’t like the options. There was no empathy, just attitude. I will not be staying here again and would not recommend this hotel to anyone expecting the amenities they advertise or even basic customer service. Also, bathroom was not completely cleaned

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Location

Very convenient for the University of Oregon, Hayward Field, and Matthew Knight Arena, with walkable dining and easy freeway access; a few guests felt the surrounding area was less appealing, especially at night.

Related guest reviews

10

Abby

Apr 15, 2024

·

Stayed 2 nights

Walkable to Oregon University. Close to the highway but not loud.

8

David

Jul 11, 2024

·

Stayed 1 night

Not in a great part of town

10

karen

Apr 28, 2025

·

Stayed 1 night

The beds are comfortable and the rooms are large enough. Although there is a quiet time, the hotel is surrounded by student apartments so it isn’t always quiet. The location was good for our needs, near the starting line of the Eugene Marathon.

8

Amy

Sep 25, 2024

·

Stayed 1 night

An okay stay for a night, far from downtown and restaurants, noisy plumbing, limited health food breakfast food option

8

Marie Florence

Jul 12, 2025

·

Stayed 1 night

Hotel close to the university and restaurants. We had a great stay.

10

Irene

Jul 19, 2025

·

Stayed 1 night

Clean and so close to the University of Oregon campus

10

Dolores

Jun 1, 2025

·

Stayed 2 nights

Within walking distance to good restaurants and Hayward Field.

10

Rycki

Nov 28, 2024

·

Stayed 1 night

Convenient location, safe, clean

10

Laura

Jun 22, 2023

·

Stayed 2 nights

Great, walkable location.

10

Ellen

Jul 7, 2025

·

Stayed 1 night

Great location for visiting te university!

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Dining

Breakfast is widely praised for variety and quality, though a minority found it disappointing or limited, and occasional supply lapses were noted.

Related guest reviews

10

Carrie

Jan 31, 2024

·

Stayed 4 nights

Excellent location for checking out Eugene & U of O. Delicious breakfast options & loved the Grab & Go. Beds were very comfortable, parking was easy & staff was friendly & helpful.

8

Michael

Dec 9, 2024

·

Stayed 1 night

Breakfast was disappointing.

10

Jeremy

Aug 15, 2025

·

Stayed 2 nights

Rooms were clean. Breakfast had a lot of options. Room had fridge and microwave, which was nice. The pool was small but it was nice to have! The cleaning staff were all very kind and friendly.

10

Davinder Singh

May 26, 2024

·

Stayed 1 night

Off I5 easy to get in and out. Dutch Bros right outside the hotel. Ample amount parking and food options around. For some reason all American hotels showers have less pressure. Went through 3 states and stayed in different hotels, all had same problem. Other than that really good hotel and really good breakfast options

10

Christina

Jul 26, 2025

·

Stayed 5 nights

The breakfast selections were good and I like the front desk staff and dining room staff as they were very professional and helpful.

8

Michael

Jul 6, 2024

·

Stayed 1 night

Parking is a little remote in overflow. Friendly staff, clean rooms with great amenities. And an over the top continental breakfast!

10

Mary

Jan 7, 2025

·

Stayed 2 nights

Good pool and hot tub, clean room, great breakfast, friendly staff.

10

John Kevin

Nov 28, 2024

·

Stayed 1 night

Comfortable clean room. Really nice bathroom. Great breakfast.

10

Matthew

Aug 28, 2025

·

Stayed 1 night

Nice place good breakfast

2

Dalyla

Jun 30, 2025

·

Stayed 1 night

The staff was not friendly or welcoming! Bathrooms were very dirty. Breakfast had limited options. When asked for paper plates, they said they had run out of them, and breakfast wasn't over for another hour or so.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$114
February	$121
March	$112
April	$157
May	$130
June	$230
July	$177
August	$182
September	$220
October	$185
November	$155
December	$122

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $117	16 $110	17 $206	18 $372	19 $249
20 $112	21 $133	22 $149	23	24	25 $180	26 $247
27 $119	28 $122	29 $124	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $113	2 $125	3 $127
4 $123	5 $134	6	7 $179	8 $219	9 $459	10
11 $123	12 $102	13 $110	14 $99	15 $163	16	17
18 $110	19 $98	20 $102	21 $98	22 $125	23 $138	24 $168
25 $102	26 $99	27 $95	28 $114	29 $202	30 $623	31

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Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom, Roll-In Shower

Suite, 1 Twin Bed, Roll-In Shower

Standard Room, 1 King Bed (Leisure)

Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible Bathtub (Mobility)

Standard Room (Run of House)

Room

Suite, Multiple Beds

Suite, 1 Twin Bed, Accessible Bathtub

Standard Room, 2 Queen Beds

Suite, 1 Bedroom (Spa)

Standard Room, 1 Twin Bed, Accessible Bathtub (Mobility)

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express Hotel & Suites Eugene Downtown - University by IHG

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