Name: Best Western Ramkota Hotel
Address: 2111 North LaCrosse Street, Rapid City, South Dakota, United States of America, Rapid City, South Dakota, US
Price range: $83–$223 per night
Rating: 7.55

What guests think

Best Western Ramkota Hotel draws families for its indoor waterpark and convenient location, but reviews are mixed, balancing frequent praise for friendly staff and parking with recurring complaints about cleanliness, dated rooms, maintenance issues, and inconsistent pool conditions.

Cleanliness and pest concerns appear across multiple reviews, citing dirty bathrooms, stains, mold, and reports of bed bugs, ants, roaches, and even a mouse. Families enjoy the pools and waterpark, though several found the water cold, features closed, or towels unavailable. Rooms are generally spacious but dated, with some maintenance issues and noise near the interstate; service responsiveness and housekeeping can be inconsistent, and breakfast is not included. Expect a family-focused stay with convenient access and trade-offs in upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pools and the waterpark are a key draw, but guests frequently note cold water, occasional closures, and towel shortages. Parking is ample, and the on-site restaurant and bar are handy; there is no elevator.

Related guest reviews

10

Cionelle

Jul 21, 2025

·

Stayed 1 night

My family and I loved the waterpark!!!! It was so fun and the hotel room was comfortable and quiet! Would come again!

8

Christina

Jul 25, 2024

·

Stayed 4 nights

Overall it was a great stay. Just wished there were enough towels and wash cloths so I didn’t have to call and get them. The pool railing needs fixed going up to the tube slides.

6

Samaya

Sep 28, 2024

·

Stayed 2 nights

Hi! Normally I love staying here but unfortunately our room wasn’t very clean at check in-there was still stuff in the sink and the fridge was dirty. Then unfortunately the pool was freezing cold all weekend and we weren’t able to do much swimming because our son was too cold. It made me sad because it was his birthday weekend and he loves the water but he didn’t want to get it in very much at all. Hopefully the next time we can afford to go it’ll be better because this trip was disappointing:/

6

Frankie

Aug 10, 2024

·

Stayed 1 night

Very nice, no elevators, but is just two floors, no breakfast included but available!!!

10

Kenneth

Aug 12, 2024

·

Stayed 7 nights

Good location for sturgis rally, right next to 90 and all the good rides and decent parking for bikes and trailer plus bike washing stations which is nice. A gas station right across the street and plenty of restaurants in the neighborhood. Good bar with a good bartender and service and a restaurant on site. Definitely would recommend for the Sturgis rally stay

10

Tanya

Aug 5, 2024

·

Stayed 4 nights

Wonderful staff, courteous, friendly and helpful. The restaurant and bar are great. The beer is cold and the food is great after a hot day of riding.

8

Mark

Nov 17, 2025

·

Stayed 1 night

Fresh food and plenty of parking

6

Jered

Apr 4, 2025

·

Stayed 1 night

Pretty okay place to stay . Definitely needs some TLC every once an awhile... the "water park" is definitely need of some help and even a little warm water. Very cold water and no towels and no way to let someone know they need more...

10

Kerri

Aug 15, 2025

·

Stayed 2 nights

It’s always very nice and clean at this hotel. We stay here a lot the waterpark is free and my kids love swimming there.

6

Jason

Dec 12, 2022

·

Stayed 2 nights

Water park was closed during normal operating hours the first day, then only some of the slides were working the next day, and no towels at ether pool. Also got a bad itch from swimming.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is highly mixed, with many reports of dirty bathrooms, stains, odors, and hallway or trash issues. Multiple reviews also mention pests (bed bugs, ants, roaches, and a mouse), while others found rooms clean.

Related guest reviews

2

Kassidy

Feb 19, 2025

·

Bed bugs, contacted manager was told would refund money, now is refusing. Waste of money and time.

2

Elisa

Jun 20, 2025

·

Stayed 2 nights

Upon checking in we seen a huge mouse in the bathroom tub it was dead but was gross!! So they upgraded us to a jacuzzi suite which was very nice . In the kitchen areas and the swimming pool area there were ants I recorded them and I showed the front desk and told me the manager would get back to me . I still haven’t heard from them.

2

Jancee

May 25, 2025

·

Stayed 2 nights

Our room was filthy and disgusting and filled with bugs and ants, and stains on the sheet.

2

Eric

Mar 8, 2024

·

It’s old and dirty. Stained sheets. Stained shower curtain.

2

Torri

Aug 5, 2025

·

Stayed 2 nights

We checked in and had a large room which was nice because it was expensive. It was older and very dark, but fine. We were there primarily for the water park which was broken the whole first day. After the second night, I was covered in bed bug bites and am now having to worry about having my home and car treated as we had 5 people with luggage in the room. Before realizing the bites after checkout we realized we had left our 3 year olds blanket, we called repeatedly and were hung up on once and otherwise sent to voicemail with no return call. Additionally we had people partying loudly until 3 am outside our room and received no help. Horrible experience.

2

Erika

Oct 20, 2024

·

Stayed 1 night

We found bed bugs, hotel staff was not helpful, not empathetic to our situation, especially in a suite! Everything else was great, but cleanliness. 😔

4

Brittany

Jan 4, 2025

·

Stayed 1 night

Very disappointed in this property. While we enjoyed the restaurant, we would have enjoyed the pool if it weren’t FREEZING. Our room was dirty with a beef stick on the floor, bathroom was gross, and a cockroach. It was loud all night with fighting, kids running in the hallway, and someone smoking weed.

4

Jamie

Apr 7, 2024

·

Stayed 3 nights

Shower was not cleaned. Countertops were not cleaned. Water bottles from the previous guest left in the room on the window.

4

Michaela

Mar 25, 2024

·

Stayed 2 nights

The first room was not cleaned, pee on the toilet, dirty bedding, and not vacuumed. I got moved rooms and the second room was clean but there was a cockroach in the bathroom that night. The hallways were dirty all weekend. Beds and pillows were uncomfortable. Overall not great and way too expensive for the poor quality.

6

Kimberly

Jul 31, 2024

·

Stayed 1 night

The property itself was dirty with trash and cigarette bitts everywhere. The room was decent but there are spider webs in the bathroom on the lights, it looks like black mold in the shower and the shower water did not drain. The hallways need to be cleaned, trash on floors. The vending machine in section F, the chocolate is melting, it needs to be in a cooler spot but the water was good and cold. My bedding was clean and had good smell and the bathroom towels were clean. The room needs to be vacuumed. Overall it was ok, but the cost for the stay was outrageous

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from spacious and comfortable to dated and worn, with maintenance issues like damaged doors, faulty fixtures, and loud A/C reported. Some guests experienced interstate or hallway noise; a few note recent updates.

Related guest reviews

8

Nathaniel

Mar 24, 2024

·

Stayed 2 nights

The toilet was not working properly. Room was cold and drafty due to the weather stripping around the window was broken. Room was clean and my kids had fun at the water park.

6

Jennifer

Jul 21, 2025

·

Stayed 2 nights

Pretty facility with nice amenities. Large bedroom size. Good amount of parking. The restaurant has a buffet breakfast and we enjoyed our dinner there too. The pools are a great feature. Need more attentiveness around cleanliness at pool. Wallpaper is coming down in many hallways. Flooding in hall during an intense rain and in our bathtub. Too easy to hear your neighbors. An odd thing, it was hard to flush the toilet because the handle is almost under the sink.

8

Sheldon

Dec 14, 2024

·

Stayed 1 night

Rooms look recently renovated. Nice dining onsite

6

Tammy

Jun 18, 2025

·

Stayed 1 night

Not impressed with being next to the interstate with a sliding glass door where you can hear traffic noise all night long. Also the sink was dirty when we checked in like somebody left some toothpaste spit on it or something

6

Scott

Nov 21, 2025

·

Stayed 3 nights

It was an odd experience, since there was a rolling blackout in Rapid City when we first arrived and there was no electricity in the hotel. The person at the front desk accommodated us with some special keys that would allow us to get to our rooms (it was still daylight out) because she had no computer or systems to work with. After a few hours of waiting for the power to come back on, we were just about ready to leave when the lights came back. So we stayed. Then reality hit. This is an old hotel. The rooms were clean, but the decor is quite dated if that's important to you. The staff did give us free meal tickets to use at an adjacent restaurant for breakfast, which wasn't normally a part of our stay, so that was much appreciated. The fitness room also was a mixed bag. Some aging equipment and a stepper machine that simply didn't work. So I guess I would rate the hotel as sufficient, but average.

8

Kevin

Aug 26, 2024

·

Stayed 1 night

Room was good size, lights didn’t come on with switch, bathroom door handle was off. Bed was comfortable, it was quiet. Restaurant was nice, good food.

6

Edward

Jul 24, 2025

·

Stayed 3 nights

The bathroom in the room was extremely small with an old low to the floor toilet with a broken seat.

8

Jeff

Jul 28, 2024

·

Stayed 1 night

Bathroom door was pealing and falling apart and vent in bathroom was completely covered in dust. Load at night

6

Brittney

Sep 11, 2023

·

Stayed 1 night

The room was clean however the bed/pillows were awful. Didn’t sleep well at all. Plus we had to wait forever to check into our room.

8

Sandra

Aug 18, 2025

·

Stayed 3 nights

Very comfortable bed, although clean the bathtub needs new caulking, air conditioner was pretty loud.

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Service

Many guests commend helpful, accommodating staff, but others report rude interactions, slow or missed housekeeping, and unresolved billing or refund issues.

Related guest reviews

10

Eliza

Feb 8, 2025

·

Stayed 1 night

Great property for families. Staff is EXCELLENT!! Very prompt and willing to help!

10

Jason

Nov 22, 2024

·

Stayed 2 nights

I love staying at the Ramkota !! Great service, great Staff.

10

Luanne

Oct 17, 2025

·

Stayed 4 nights

The staff at this hotel was so very helpful and friendly. Four individuals went above and beyond to assure that our stay was enjoyable. We felt a warm welcome.

6

Lisa

Jul 25, 2024

·

Stayed 3 nights

Stayed 3 days and never seen housekeeping had to call for towels and I asked for housekeeping 2 times and never got cleaned when we would get back in the afternoon it was never cleaned. Trash was in room from day 1. Will not stay again.

2

Gabrielle

Nov 24, 2023

·

Stayed 1 night

We were led to believe there was a continental breakfast offered, there isn’t. We did not request a handicap room but we were told we did. We had a king size bed with used dirty sheets, there were only 4 tiny 1’ x 1’ square pillows, small and hard. We called the front desk and requested extra pillows and were told no problem, then the clerk called back and said there were none, then he said there were and when security arrived he would have them delivered, then the clerk call again at 9:45PM and very unprofessionally told us if we wanted them we would have to come get them. Whenever you flushed the toilet you had to jiggle the handle or it would continue to run. There was body hair of some sort in the bathroom sink, there was hair stuck to the inside of the shower curtain, the shower curtain was broke and water got all over the floor. When I used a towel toddy the water up, the towel was black from the floor. By the trash can there was the inside of a “stick” pen on the floor, which was probably a result of drug use and housekeeping did not vacuum the floor. The next morning we went to the lobby looking for the breakfast we were told about, when we could not find it we asked at the front desk and was very rudely informed there was not continental breakfast. When asked to speak to management regarding the the condition of the room and the absolute lack of professionalism and rude behavior of the front desk attendant from the night before, she waved her hand at us and said she

10

Janet T

Jul 27, 2025

·

Stayed 1 night

Staff members were very kind and helpful!

10

Beth

Mar 19, 2025

·

Stayed 1 night

I appreciate the friendly staff and great service! Everyone said hello or good morning when we were in the hallway or lobby.

8

Nancy

Mar 21, 2025

·

Stayed 1 night

Travelocity booked the wrong night. The management couldn’t have been better helping get a room when needed. They are going to deal with Travelocity for me. I recommend the Ramkota Inn.

6

Max

Jul 21, 2025

·

Stayed 3 nights

One of the staff members at the property was very rude to my wife, and that did not sit well with me. Over all the room was nice, but that was about it.

4

Joey

Apr 30, 2025

·

Stayed 4 nights

While the hotel is nice the staff is something else. Don’t bother calling about the 8 charges that showed up on your account when you checked out either because they don’t know and the person that does, won’t return calls

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AI-generated summary based on recent guest reviews

Location

Convenient near I-90 and area attractions, with easy access and generally quiet rooms when away from the highway. Some rooms by the interstate experience traffic noise.

Related guest reviews

10

Denise

Jul 17, 2023

·

Stayed 1 night

Convenient location

8

kathy

Jun 8, 2023

·

Stayed 1 night

Close to attractions, dining, shopping and interstate.

8

Norman James

Aug 5, 2024

·

Stayed 2 nights

Easy on/off highway. Location is nice, quiet

10

Jamey

May 24, 2025

·

Stayed 6 nights

Our stay was really good. The people at the front desk were friendly and helpful as was all the staff. Breakfast in the restaurant was good. The room was clean and quiet. Comfortable bed. The location was central to everything we wanted to do. It appeared to have been recently updated and was very nice and clean.

10

Kellie

Jul 16, 2025

·

Stayed 1 night

This hotel is easy to get to, with plenty of parking and a very beautiful lobby. The restaurant is great. The staff is friendly. And they have both a pool and and a waterpark. Great place to stay.

10

LaVae

Aug 21, 2023

·

Stayed 1 night

Everything was convenient

10

Kenneth

Aug 12, 2024

·

Stayed 7 nights

Good location for sturgis rally, right next to 90 and all the good rides and decent parking for bikes and trailer plus bike washing stations which is nice. A gas station right across the street and plenty of restaurants in the neighborhood. Good bar with a good bartender and service and a restaurant on site. Definitely would recommend for the Sturgis rally stay

10

Matilde

May 13, 2025

·

Stayed 1 night

Great location and nice restaurant

8

Kenneth

Aug 12, 2025

·

Stayed 7 nights

Stayed for sturgis rally for third year in a row, conveniently located for a good ride in any direction and good parking will definitely recommend

8

Debra

Sep 9, 2025

·

Stayed 1 night

Great location. Room was comfortable. Bathroom had mold in the shower, and NO bath towels set (got the grandkids into the tub, to discover there were no towels .... had to make my way thru the maze of hallways to get to the front desk). The room WAS quiet and the sliding glass door from the room to the parking area was convenient when unloading and loading up in the morning. There is NO breakfast included in the room rate: we were able to order breakfast to go from Minerva's and that was a nice option (albeit pricey). The pet friendly amenity was a bonus (even with the $25 a night fee). We did NOT use the water park .... got checked in late, and were out early in the morning to see Mount Rushmore and Crazy Horse Monuments.

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AI-generated summary based on recent guest reviews

Dining

The on-site restaurant and bar earn positive remarks from several guests, but others cite poor food or service and early closures. There is no complimentary breakfast; a paid buffet or restaurant breakfast is available.

Related guest reviews

10

Linda

Aug 1, 2024

·

Stayed 1 night

We checked in at 10 pm and bar and restaurant were already closed. Was hoping to at least get an appetizer along with a night cap!

6

Jennifer

Jul 21, 2025

·

Stayed 2 nights

Pretty facility with nice amenities. Large bedroom size. Good amount of parking. The restaurant has a buffet breakfast and we enjoyed our dinner there too. The pools are a great feature. Need more attentiveness around cleanliness at pool. Wallpaper is coming down in many hallways. Flooding in hall during an intense rain and in our bathtub. Too easy to hear your neighbors. An odd thing, it was hard to flush the toilet because the handle is almost under the sink.

10

Ronald

May 22, 2024

·

Stayed 1 night

We enjoy having a great restaurant attached to the facility.

8

Sheldon

Dec 14, 2024

·

Stayed 1 night

Rooms look recently renovated. Nice dining onsite

2

Kathy

Sep 30, 2024

·

Stayed 2 nights

Rapid City is fun, Expensive, no breakfast, rude staff

8

Kimberly

Sep 9, 2023

·

Stayed 1 night

Our toddlers loved the pirate ship swim park! We will definitely be staying here again! The breakfast buffet left a lot to be desired and was not free but the location is very convenient for food nearby.

10

Tanya

Aug 5, 2024

·

Stayed 4 nights

Wonderful staff, courteous, friendly and helpful. The restaurant and bar are great. The beer is cold and the food is great after a hot day of riding.

10

James

Aug 6, 2024

·

Stayed 4 nights

Service at the restaurant wasnt very good. Ive never had an issues until this past stay.

6

Tom

Sep 9, 2024

·

Stayed 4 nights

Staircase dirty, no breakfast, seldom coffee in lobby, limited staff, no daily room service. We are elderly and steps with suitcases difficult.

8

Debra

Sep 9, 2025

·

Stayed 1 night

Great location. Room was comfortable. Bathroom had mold in the shower, and NO bath towels set (got the grandkids into the tub, to discover there were no towels .... had to make my way thru the maze of hallways to get to the front desk). The room WAS quiet and the sliding glass door from the room to the parking area was convenient when unloading and loading up in the morning. There is NO breakfast included in the room rate: we were able to order breakfast to go from Minerva's and that was a nice option (albeit pricey). The pet friendly amenity was a bonus (even with the $25 a night fee). We did NOT use the water park .... got checked in late, and were out early in the morning to see Mount Rushmore and Crazy Horse Monuments.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$77
February	$80
March	$86
April	$87
May	$91
June	$163
July	$164
August	$167
September	$96
October	$89
November	$78
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $100	15 $105	16 $86	17 $86	18 $83	19 $223
20 $84	21 $84	22 $86	23 $84	24 $86	25 $86	26 $84
27 $85	28 $86	29 $84	30 $87

Su	Mo	Tu	We	Th	Fr	Sa
				1 $87	2 $84	3 $86
4 $84	5 $86	6 $86	7 $87	8 $87	9 $87	10 $87
11 $87	12 $87	13 $87	14 $87	15 $87	16 $87	17 $87
18 $87	19 $87	20 $84	21 $87	22 $87	23 $87	24 $87
25 $87	26 $87	27 $84	28 $87	29 $87	30 $87	31 $87

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed with Sofa Bed, Accessible (With Sofabed)

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Standard Room, 1 King Bed, Accessible (Bathtub)

Standard Room, 2 Queen Beds

Business Room, 1 King Bed

Suite, 1 King Bed, Jetted Tub

Business Room, 2 Queen Beds

Suite, 1 King Bed, Microwave (Oversized Room;With Sofabed)

Suite, 1 King Bed with Sofa Bed, Jetted Tub (With Sofabed)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Ramkota Hotel

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