Name: Park Inn by Radisson, Kelowna
Address: 365 Mills Rd., Rutland, Kelowna, Canada, Kelowna, Regional District of Central Okanagan, CA
Price range: $87–$156 per night
Rating: 8.4

What guests think

At Park Inn by Radisson, Kelowna, travelers repeatedly praise the modern, clean rooms and comfortable beds, while many caution that traffic noise from the highway-facing side is noticeable and the neighborhood outside can feel gritty with visible homelessness.

Staff are widely described as friendly and accommodating, though a few guests report slow or unresponsive front-desk service. Breakfast is included and ranges from tasty and varied to basic or crowded, and the small pool and occasionally out-of-service hot tub reflect modest facilities. Overall, it suits short stays and families seeking convenience, especially if you choose a room on the quieter side.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are available but the pool is very small and the hot tub has occasional closures or issues; a basic gym is on site. Free parking and EV charging are available, and an on-site restaurant/bar operates with limited evening hours.

Related guest reviews

10

Corinna

Sep 14, 2025

·

Stayed 1 night

Nice place, gym, pool all very nice

8

Nicholas R

Nov 19, 2025

·

Stayed 1 night

The room was nice. Blanket on the bed was very thin and was cold all night. But rooms were clean. Hot tub was out of order which was frustrating because we booked this hotel specifically because it had a pool and hot tub. But otherwise enjoyed our stay

10

Kerry

Sep 23, 2025

·

Stayed 1 night

Bar closed at 7:30 pm. Would be nice to have a beer fridge available later!

10

Julie

Apr 18, 2025

·

Stayed 3 nights

This was my second stay at this property and I will likely stay again next time I'm in Kelowna. The staff, the room, the facilities, and the Filipino restaurant/bar on site were excellent on both visits. Noise has not been an issue during either stay. Very quiet throughout. Our family members with young kids enjoyed the indoor pool and their parents enjoyed the hot tub. The pool is quite small, but still fun for the kids. One family member used the gym on this visit and was pleased with it. Restaurants, retail stores, and fuel stations are all close by.

10

Felicia

Oct 1, 2025

·

Stayed 2 nights

Though by the side of a busy highway, it was quiet and the swimming pool was great. I was there during the week.

8

Nichole

Jun 16, 2025

·

Stayed 1 night

Hotel was modern and clean, small rooms and small pool. Charging for electric vehicle was available which is always an added bonus.

10

Bob

Sep 9, 2025

·

Stayed 1 night

Very clean, comfortable bed! Convenient laundry facilities! Restaurant was good! Overall good value!

6

Claire

Oct 23, 2025

·

Stayed 3 nights

The rooms are clean, well stocked, modern, and comfortable. The pool is tiny, it's too small for more than one party to use at one time, it's more of a puddle than a pool.

10

Yunzhou

Aug 27, 2025

·

Stayed 1 night

In overall, it is good. Love the free AC charger for my EV.

10

Alison

Dec 27, 2025

·

Stayed 7 nights

Spotless room and housekeeping were very friendly and diligent. The pool was lovely - very clean and well maintained, if a bit small. The suite was lovely to have the extra space. Only quibbles were that the USB charging points didn’t work and the bed was a bit soft for my liking.

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Cleanliness

Many guests find the hotel and rooms very clean, but recurring reports note missed housekeeping details such as hair, stains, leftover items, and occasional odors. Overall standards feel inconsistent across stays.

Related guest reviews

6

Julie

Oct 8, 2025

·

Stayed 1 night

Staff were nice, room was not very clean, hair all over the bathroom, moldy shower. Traffic noise is very loud. I’ve stayed at hotels right near airports that were quieter than this one.

10

Kristin

Oct 23, 2025

·

Stayed 4 nights

The room was incredibly clean and well laid out. The staff we dealt with were all polite and efficient. The breakfast was healthy and had decent selection. The hotel was easy to find and had great parking. Will definitely stay there again.

6

Peter

Mar 29, 2025

·

Stayed 1 night

With exception of the actual room, overall the property excellent. Room cleanliness very poor. Dirty shower & toilet, carpet looking like it had not been vacuumed in awhile, and not sure when coffee maker was last cleaned.

10

Nicole

Feb 18, 2025

·

Stayed 1 night

Immaculately spotless room at check in. The lobby had a bit of a strong odour but our room was one of the cleanest rooms we’ve ever stayed in!

6

Pooja

Nov 11, 2024

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Stayed 1 night

It wasn’t well cleaned, the towels had yellow stains.

4

Gary

Jun 11, 2025

·

Stayed 1 night

Room wasn’t clean. Super dirty, hair covered towel hanging on the back of our bathroom door. Really wondered how well our room was cleaned. Shower/tub had a cracked base and bathroom outlet constantly tripped causing the bathroom light to go out.

4

Ifeoluwa

Jul 11, 2025

·

Stayed 1 night

Horrible rooms!!! My room was very dirty upon checking into the room, so they had to give me another room , which was equally dirty. I had to buy a new bedding for my bed as the previous beddings were really dirty. This Hotel is a 10/100!

8

Rhonda

Nov 4, 2024

·

Stayed 1 night

It is a nice clean building the restaurant in the Hotel was very good. The only complaint is there was the previous guests left food in the fridge so it was clearly not cleaned. 😳

10

Alison

Dec 27, 2025

·

Stayed 7 nights

Spotless room and housekeeping were very friendly and diligent. The pool was lovely - very clean and well maintained, if a bit small. The suite was lovely to have the extra space. Only quibbles were that the USB charging points didn’t work and the bed was a bit soft for my liking.

8

Michelle

Jun 15, 2025

·

Stayed 1 night

We stayed for one night while travelling to Alberta. The location is beside the highway, and in an area with many homeless folks around. This made the parking feel insecure as vehicles are not in any direct view of the hotel. The cleanliness was subpar. Our room had rusty attachments in the shower, dirty finger prints on the bathroom light switch, and windows with dirty film on them that hadn’t been cleaned in ages. Comfortable beds and the morning breakfast were redeeming qualities of this stay, but I would stay again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable, with some suites offering generous space, but many note significant traffic noise on highway-facing sides and occasional hums from building systems. Several mention quirky features like motion-sensor bathroom lights, thin blankets, and limited furniture or outlet placement.

Related guest reviews

6

Alexandra

Aug 21, 2025

·

Stayed 1 night

The rooms were clean and modern, and the front desk staff were nice and helpful. There is quite a bit of road noise as the hotel fronts onto the highway, and the HVAC adds more noise unless you turn it off. The bathroom lights are programmed according to a motion sensor, but the sensor doesn’t extend to the shower. I kept having to stick my hand out of the shower every minute to make the light come back on. I would have appreciated a couple more safe/labelled gluten free options for the breakfast, aside from just fruit and yogurt. The coffee was very bitter. But it’s a convenient, central spot to stop at if you’re popping through Kelowna.

8

Angie

Oct 26, 2025

·

Stayed 2 nights

The bed was incredibly comfortable! We were in room 409 and there was a loud and persistent hum the whole time (it wasn’t the heat/cooling system. It was unsettling. The shower doors (glass) need bumpers at each end and the timer on the bathroom light kept shutting off while showering. As far as I could tell there was no way to shut the timer option off? The coffee maker was high up and anyone short has to be hop up on the chair to access it - the coffee was great though! There are also plenty of plug-ins which is always nice to have.

10

Celine

Jan 26, 2025

·

Stayed 1 night

Nice rooms, clean, very nice staff, good price. Was on 4th floor and could hear the rooftop unit going on and off. Wasnt aweful just a loud humming. Would probably get a room not on the highway side next time. Pillows and bed were SUPER SOFT!!

8

Dwayne

Jun 2, 2025

·

Stayed 2 nights

The hotel is clean and rooms are spacious offering a mini fridge, microwave and keurig. We found it to nosiy as its close to the highway. We woukd definitely stay again.

10

Carol

Oct 22, 2025

·

Stayed 1 night

Our room was very comfortable and the bathroom has very modern features. Our room was on the highway side of the building so traffic was a bit noisy. The free breakfast was delicious with lots of options available.

10

Laurie

Oct 12, 2025

·

Stayed 2 nights

Fairly new hotel; clean and comfortable. Breakfast was good. We stayed for two nights and although it was pricier than we’d hoped it was nice. Beds and pillows were comfortable. Nice walk in shower. The only drawback was that we were a couple staying in a queen room with kitchenette and although spacious it seemed it was meant for one person. There was only one, very small, bedside table and no outlet even on the other side of the bed so that was inconvenient. There was a very small closet beside the bed. We also found the sofa and chair extremely hard and uncomfortable to sit in.

8

Ronald

Jan 3, 2026

·

Stayed 1 night

Room was comfortable but traffic noise made it hard to get to sleep

8

William

Oct 19, 2025

·

Stayed 3 nights

Room faced highway which was noisy all day and night.

10

Michael

Aug 22, 2025

·

Stayed 3 nights

We were very comfortable at the Park Inn! The facilities were clean and modern. The staff were polite and helpful. The room was a little tight but the cleanliness more than made up for that. My only negative were the size of the room (we had a 2 queen bed room and it was squeaky tight). Note for those not familiar with Kelowna. This location is directly beside a very busy road and you will hear the traffic. For us this wasn't a problem as it was white noise to us but if you have trouble with traffic noise maybe ask for a room on the end of hotel farthest from the road.

6

Anastasia

Jun 22, 2025

·

Stayed 2 nights

The hotel is fairly new, easy to find, ample parking. The room was large (1bdrm suite w kitchenette) and nice. The issues: we stayed with 3 friends (in separate rooms). All experienced the same: bathroom light sensors allow for 10min showering, after that the lights would turn off. Timer buttons did not work. There was no soap in the shower. Shower had no pressure - barely trickling water. The A/C was on and the off button didn’t work. The duvet was paper thin. Hot tub was broken, then fixed, but left cold (Friday night). My room was very noisy (faced the hwy). Ask for a room facing the other way. There are a few restaurants across the road, but most of them are one intersection south. I would stay elsewhere.

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Service

Service is frequently described as friendly and helpful, with smooth check-ins and accommodating room changes, though some guests experienced long waits, curt interactions, or unreturned calls. A few also reported issues with room service accuracy and policy communication.

Related guest reviews

10

Bryan

Sep 23, 2025

·

Stayed 1 night

Front desk was very helpful and friendly, room was clean and beautiful very friendly. Will definitely be staying again next time I'm in Kelowna.

10

Lauriane

Oct 18, 2025

·

Stayed 2 nights

The staff was super accommodating. I had trouble sleeping in the room that faces the highway and they luckily had an open room and switch me without an issue.

6

Andrea

Jul 31, 2025

·

Stayed 1 night

Good property but need to staff the front desk properly as there was no one for 15 minutes when I was trying to check in.

10

Kristin

Oct 23, 2025

·

Stayed 4 nights

The room was incredibly clean and well laid out. The staff we dealt with were all polite and efficient. The breakfast was healthy and had decent selection. The hotel was easy to find and had great parking. Will definitely stay there again.

6

Fiona

Nov 23, 2025

·

Stayed 1 night

The room was fine..although it smelled a little like cigarette smoke. The first time we tried to check in we waited 15 minutes for someone to come to the reception desk before we gave up and joined friends. When we dud catch the receptionist she was very nice but told us we had to have the noisy rooms facing the highway unless we wanted to pay more and upgrade. And they were noisy- as were the people above us...poor soundproofing. Breakfast was basic....pancake machine,sausages, toast, yogurt etc. prepackaged muffins etc.

8

Suzette

Nov 27, 2025

·

Stayed 1 night

Spent the nite with my daughter and 2 grandchildren. Rimpy at the front desk was very helpful with getting me juice for the children so I didn’t have to go out. She also gave me some milk for the baby bottle as we had finished what we had and just wanted to relax. Much appreciated! Traffic from the highway can be loud at nite, so I recommend requesting the backside if you want a quieter room. Breakfast was ok, stay away from the pancake machine, it does not make good pancakes. Very clean and comfortable room! Would stay here again! 🙂

10

Dessa

Jan 19, 2026

·

Stayed 1 night

There were great options but the eggs were not great. The restaurant onsite had some issues when ordering room service. When i called i was told they were busy and it felt like i was an imposition. I ordered the burger and wings combo (double cheese burger, fries and 8 wings), a ginger ale and a bottle of water. Order arrived with nothing but cheese on the burger (lettuce, tomato,sauce missing), a coke instead of ginger ale (was told they don't have anything else. .why not tell me when i ordered), no water and only 6 wings instead of 8. I called to give them that feedback but was offered nothing except a sorry . Very disappointed

10

Doug

Nov 28, 2025

·

Stayed 1 night

Check in staff friendly and efficient

6

KEN CHIH

Jul 18, 2025

·

Stayed 2 nights

The night shift staff was super cold. Don’t know how he even got the job.

2

Tracy

Mar 19, 2025

·

Stayed 1 night

I had a very unpleasant experience at this hotel due to a completely unnecessary late-night phone call from the front desk. At around 11:50 PM, we received a call asking if we needed a blanket—despite never having made such a request. This call woke up my entire family, completely disrupting our sleep. It was frustrating and unacceptable, especially when traveling with children. A hotel should prioritize guest comfort, and this kind of disturbance is the opposite of hospitality. Would not recommend this hotel, as even thinking about this experience still makes me upset.

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Location

Convenient for driving and airport access, with shops and restaurants a short drive away. Several guests cautioned about the busy highway and a rougher surrounding area with visible homelessness, which affected perceived safety and parking comfort.

Related guest reviews

6

Bobbi-Jo

Oct 1, 2025

·

Stayed 2 nights

The rooms were clean and the staff were great. Breakfast was ok but was a very small space and wasnt alot of room to sit when busy. The area around the hotel is dirty and alot of homeless people hanging around. Didnt feel like the safest area to be in. But that is no fault to the hotel.

8

Kelly

Nov 1, 2025

·

Stayed 1 night

Good location.

10

Taryn

Jul 22, 2025

·

Stayed 1 night

Great location and easy access to this location.

8

Ziyad

Aug 23, 2025

·

Stayed 2 nights

Location is perfect

10

Erin

May 5, 2025

·

Stayed 2 nights

Love staying here for convenient location!

10

Somboun

Jan 12, 2025

·

Stayed 7 nights

Centrally located and convenient for travelling within the city.

10

Kim

Oct 1, 2025

·

Stayed 3 nights

I love this hotel. It is super convenient. The rooms are really nice. There is unfortunately a lot of homelessness in the area and leaving my car parked outside makes me nervous. The parking lot is super well lit though and I have not had a problem so far.

8

david

Feb 14, 2025

·

Stayed 2 nights

Looking out the window of the building and seeing a homeless hotel next door, makes one apprehensive about leaving a car in parking lot

10

Jessica

Sep 4, 2025

·

Stayed 1 night

Quick drive from the airport and a very short walk to a car rental place. New and clean, staff were very pleasant and helpful! We would say again!

8

Nicole

Sep 17, 2025

·

Stayed 1 night

This hotel is great for a quick stay - pool is small, and so is lobby & rooms but for a place to sleep its not bad. Would not choose for an extended stay. Property right next door is very run down. Our uber driver drove into the wrong parking lot and there were people passed out all over the ground, and needles on the street. Not sure I would feel comfortable leaving my car in the parking lot over night, or walking past the neighboring properties in the dark.

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Dining

Complimentary breakfast is appreciated but inconsistent: some enjoyed a good hot selection, while others found items cold, repetitive, or the space congested; coffee and gluten-free options drew critiques. The on-site Filipino restaurant receives mixed feedback, and the bar closes early.

Related guest reviews

6

Peggy

Jun 24, 2025

·

Stayed 3 nights

Not the greatest. Poor service. Not much choice. Breakfast was the same everyday and no choice of tea.

10

Kerry

Sep 23, 2025

·

Stayed 1 night

Bar closed at 7:30 pm. Would be nice to have a beer fridge available later!

8

Robert

Oct 27, 2025

·

Stayed 1 night

All of good except breakfast

10

Kristin

Oct 23, 2025

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Stayed 4 nights

The room was incredibly clean and well laid out. The staff we dealt with were all polite and efficient. The breakfast was healthy and had decent selection. The hotel was easy to find and had great parking. Will definitely stay there again.

10

Ingrid

Jan 27, 2025

·

Stayed 1 night

Really enjoyed the Jeepney restaurant in the hotel.

8

Ricardo

Jan 3, 2025

·

Stayed 4 nights

Medium breakfast , same food everyday . Could be better

10

Sylvia

Nov 14, 2025

·

Stayed 1 night

Clean, modern, nice breakfast, wonderful staff, GREAT beds

10

Carol

Oct 22, 2025

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Stayed 1 night

Our room was very comfortable and the bathroom has very modern features. Our room was on the highway side of the building so traffic was a bit noisy. The free breakfast was delicious with lots of options available.

10

David

Jan 5, 2026

·

Stayed 1 night

Staff remembered us from 2 weeks ago Room was clean and comfortable Two weeks ago breakfast was good. This time the sausages, eggs and hash browns were lukewarm and dry. The hash browns were so dry that a knife wouldn’t cut them. You could snap them in half.

6

Winnie

Jul 18, 2025

·

Stayed 2 nights

The hotel itself was new and clean and staff was very pleasant. However, the pool was exceedingly small to the point we thought it was perhaps a secondary pool. as well, management should reorganize the complementary breakfast area. The food was fine but the area where guests lined up to serve themselves was extremely congested. An 'island' was right behind the line-up so the area between the food and the 'island' was very narrow. Lastly, the parking was a bit challenging.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$68
February	$83
March	$87
April	$92
May	$181
June	$146
July	$202
August	$178
September	$129
October	$103
November	$78
December	$69

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $120	18 $135	19 $147
20 $120	21 $126	22 $126	23 $117	24 $116	25 $133	26 $156
27 $104	28 $104	29 $104	30 $104

Su	Mo	Tu	We	Th	Fr	Sa
				1 $121	2 $148	3 $145
4 $94	5 $93	6 $104	7 $110	8 $116	9 $146	10 $150
11 $124	12 $88	13 $92	14 $92	15 $110	16 $116	17 $118
18 $92	19 $87	20 $100	21 $98	22 $98	23 $106	24 $104
25 $87	26 $87	27 $92	28 $92	29 $100	30 $112	31 $110

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds

Standard King

1 Bedroom Suite (1 King Bed, Whirlpool Tub), Full Kitchen

Room, 2 Queen Beds (Efficiency)

Superior Room, 2 Queen Beds

Luxury Room, 2 Queen Beds (Wet Bar)

Room, Kitchenette (1 Queen Bed, 1-Person Sofabed)

2 Bedroom Suite (1 King Bed, 1 Queen Bed, Sofa Bed), Full Kitchen

Room, 1 Queen Bed, Accessible

Guest reviews

Very good

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Park Inn by Radisson, Kelowna

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Prices for upcoming dates