Name: Quality Inn Buffalo Airport
Address: 4217 Genesee Street, Buffalo, New York, United States of America, Buffalo, New York, US
Price range: $77–$228 per night
Rating: 7.35

What guests think

At Quality Inn Buffalo Airport, reviews highlight a very convenient airport location and shuttle access, but also frequent complaints about unavailable or limited breakfast during renovations, widespread cleanliness and maintenance issues, and a generally worn, under-repair property.

Service feedback is mixed, with some friendly, helpful staff and shuttle assistance, but also reports of rude interactions, poor responsiveness, and difficulties obtaining refunds. Rooms are dated with noisy or faulty HVAC and thin walls noted, though a few guests found beds comfortable. Several reviews mention strong smoke or marijuana odors and an uneasy atmosphere in common areas. Expect a basic, convenient stopover near the airport, but manage expectations about condition and breakfast availability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is available with both helpful and denied rides reported; common areas and parking show neglect, with icy lots, unclear signs, and a lobby in disarray or renovation.

Related guest reviews

6

Sabine

May 3, 2023

·

Stayed 1 night

My seat belt in the shuttle bus was broken. The driver didn't seem concerned. Noticed the cream in the breakfast area was never refrigerated after breakfast. Left sitting out all day.

2

Samantha

Jun 20, 2023

·

Stayed 1 night

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

6

Nina M

Jul 17, 2025

·

Stayed 1 night

They were accommodating for shuttle to and from airport but the room was overpriced! $135 too much for that place

2

Garry

Feb 15, 2025

·

Stayed 1 night

Where to start, welcomed by a skating rink for a parking lot, entrance had a lovely fresh smoked pot aroma, room was disgusting carpeting old torn and dirty, bathroom fixtures all loose ready to fall off. Vent covered in black matter, strong cigarette smell throughout room and hallways. Cobwebs dangling from the ceiling. I could go on but I won’t.

2

Srikanth

Jun 18, 2023

·

Stayed 2 nights

Front desk lady staff is extremely rude. She doesn’t have any respect towards the guests. Always talks in shouting manner. When I asked about the airport shuttle (reserved), she was rude and denied the request to drop me at airport. When I asked the reason for a denial of service, which I specifically reserved for early morning shuttle, she went on argument mode and even threatened to call police. Never met such an extreme rude person at front desk in US. Such a shame for the QualityInn to employ such people at front desk. With this incident, I completely took off QualityInn from my list of hotels for future stay. After the fact I went to google and checked the reviews and found similar feedback from many customers. I hope hotel management takes necessary steps to address these concerns.

2

Debbie

Feb 8, 2025

·

Stayed 1 night

Definitely not recommended at this time as they are currently under much needed renovations although nowhere does it state this. Property is extremely neglected, parking lot was a solid sheet of ice. Condition of the room left a lot to be desired, headboard from one of the beds was on the floor, phone didn’t work and there was no smoke detector. Breakfast was also not available due to renovations.

2

Michelle

Feb 21, 2025

·

Stayed 1 night

This property is rundown. The molding was all missing. The lobby and breakfast area had boxes of clothes and only one table. The entire building smelled like Marijuana. The outlet covers in the room were broken and wires exposed in the bathroom. The door safety lock was made out of a coat hanger.

6

Tracy

Apr 12, 2025

·

Stayed 1 night

Loved that the individual working at 4 AM on 04/12 helped me with my luggage and baby stroller and promptly shuttled me to the airport.

8

charles

Sep 5, 2023

·

Stayed 2 nights

unclear parking signs. Reserved area not clearly marked.

6

Yolanda

Jun 6, 2022

·

Stayed 1 night

Quality Inn needs construction repairs.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews repeatedly cite dirty rooms and bathrooms, smoke or marijuana odors, mold, and worn or sticky carpets, with some safety and maintenance red flags like exposed wires.

Related guest reviews

2

Monica

Jun 5, 2025

·

Stayed 1 night

The staff is friendly and polite, the hotel needs an updated ASAP the smell is horrendous, I had 2 hrs sleep because of it

4

Ramesh

Jul 9, 2023

·

Stayed 2 nights

Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid. Reception desk people are supportive.

2

Garry

Feb 15, 2025

·

Stayed 1 night

Where to start, welcomed by a skating rink for a parking lot, entrance had a lovely fresh smoked pot aroma, room was disgusting carpeting old torn and dirty, bathroom fixtures all loose ready to fall off. Vent covered in black matter, strong cigarette smell throughout room and hallways. Cobwebs dangling from the ceiling. I could go on but I won’t.

4

Samantha

Dec 20, 2022

·

Stayed 19,345 nights

Mold on the heater, the shower rod was damn near falling off the wall, the water pressure was non exsistent, there were not enough outlets for the lights in the hotel room, 3 of the lights did not have outlets that they could be plugged into, there was about 2 inches between the bottom of the door and the floor, there were open wires hanging from the ceiling, cobwebs in the corners of stairs, broken vents throughout the halls says, abd it was not clean looking though out.

6

Karen

Sep 16, 2022

·

Stayed 1 night

Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.

2

Liberton

Jun 25, 2025

·

Stayed 1 night

Dirty room Dirty bathroom Dirty carpet AC not functioning properly No breakfast The atmosphere was not safety

2

Allison

May 23, 2023

·

Stayed 1 night

The morning breakfast was not what was shown in the pictures and the bathroom was really dirty and damaged.

2

Michelle

Feb 21, 2025

·

Stayed 1 night

This property is rundown. The molding was all missing. The lobby and breakfast area had boxes of clothes and only one table. The entire building smelled like Marijuana. The outlet covers in the room were broken and wires exposed in the bathroom. The door safety lock was made out of a coat hanger.

4

Alison

Jul 2, 2023

·

Stayed 1 night

Will not be staying here again. The carpet in the room was seriously filthy, corners in the room were dirty with cobwebs, bathroom surfaces were dirty to the touch, and the room smelled like cigarette smoke.

2

Brian

Jul 12, 2025

·

Stayed 1 night

Absolutely terrible experience. Told the front counter that our room was dirty and his response was “oh, well we don’t have anyone to clean it until tomorrow” (we were checking out in the morning). He never offered to change rooms for us either. When I asked if we could get a refund for the reservation so we could go to a new hotel, I was told that there was nothing he could do for us. I would rate this a 0 out of 5 if I could. I will be seeking a refund through their corporate office for this absolutely terrible experience

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and sometimes noisy, with loud or faulty HVAC and thin walls; a few guests mentioned comfortable beds, while lighting can be dim.

Related guest reviews

4

JOENETTE

Aug 29, 2025

·

Stayed 2 nights

The hotel was being renovated so the breakfast was not offered. Once the cleaning people left for the day, we were not able to get any towels or items. The room was big but stuffy and furniture old.

6

Julie

Dec 1, 2022

·

Stayed 19,326 nights

Walls are paper thin and loaded guests all at one end Rooms dated and not fresh Did not clean room after first night-policy is to only clean rooms after 3 nights Free breakfast had vey limited choices

2

Samantha

Jun 20, 2023

·

Stayed 1 night

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

6

Jeremy

Dec 5, 2022

·

Stayed 19,330 nights

For what I paid with points I wasn’t expecting much. And my expectations were met. Nothing to grand about this place. I stayed one night and it was okay. Needs another renovation. Especially with competition in surrounding areas.

4

Charles

May 25, 2023

·

Stayed 2 nights

The lighting in the room was dim. Although conveniently located near the airport planes did not disturb us.

8

james

May 23, 2022

·

Stayed 1 night

Basic room, clean

6

George

Aug 18, 2025

·

Stayed 1 night

Air conditioner in room was extremely noisy. Could hear air conditioners in rooms around our room

8

Rebecca

Aug 4, 2025

·

Stayed 1 night

The stay was fine except there were very early check ins 100am and the noise of their suitcases on the hallway floors was loud.

6

Nicholas

May 14, 2023

·

Stayed 1 night

Carpet was dirty, old, and torn. Bathroom was old and corners dirty. However, it was quiet and beds were comfortable. Staff was helpful and accommodating. Would not stay here again.

4

Evan

Dec 3, 2022

·

Stayed 19,327 nights

Heat was not on at all. Heater finally came on but there was no temperature control. Pure hot or cold came out. Also the heater cover was broken. Room smelt awful

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AI-generated summary based on recent guest reviews

Service

Service is inconsistent: some staff were friendly, accommodating, or helpful with shuttles, while others were described as rude or unhelpful, with issues around refunds and getting supplies.

Related guest reviews

4

JOENETTE

Aug 29, 2025

·

Stayed 2 nights

The hotel was being renovated so the breakfast was not offered. Once the cleaning people left for the day, we were not able to get any towels or items. The room was big but stuffy and furniture old.

2

Rafael

Oct 16, 2025

·

Stayed 1 night

We booked a hotel near the airport that advertised breakfast as included. To our surprise, there was no breakfast. A complete scam. We had to have breakfast at the nearby McDonald's, which was of very poor quality. The hotel retained the deposit and never refunded the deposit. Any positive aspects of the experience were overlooked in the face of such absurdity.

4

Ramesh

Jul 9, 2023

·

Stayed 2 nights

Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid. Reception desk people are supportive.

6

Nina M

Jul 17, 2025

·

Stayed 1 night

They were accommodating for shuttle to and from airport but the room was overpriced! $135 too much for that place

2

Srikanth

Jun 18, 2023

·

Stayed 2 nights

Front desk lady staff is extremely rude. She doesn’t have any respect towards the guests. Always talks in shouting manner. When I asked about the airport shuttle (reserved), she was rude and denied the request to drop me at airport. When I asked the reason for a denial of service, which I specifically reserved for early morning shuttle, she went on argument mode and even threatened to call police. Never met such an extreme rude person at front desk in US. Such a shame for the QualityInn to employ such people at front desk. With this incident, I completely took off QualityInn from my list of hotels for future stay. After the fact I went to google and checked the reviews and found similar feedback from many customers. I hope hotel management takes necessary steps to address these concerns.

6

Karen

Sep 16, 2022

·

Stayed 1 night

Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.

2

Daly

Aug 26, 2025

·

Stayed 1 night

The hotel said it has breakfast and took booking money in advance. After arrival I denied staying there and did not checking. I asked for my refund. Not yet got my refund after 5 days. The hotel scam with guests.

6

Nicholas

May 14, 2023

·

Stayed 1 night

Carpet was dirty, old, and torn. Bathroom was old and corners dirty. However, it was quiet and beds were comfortable. Staff was helpful and accommodating. Would not stay here again.

6

Tracy

Apr 12, 2025

·

Stayed 1 night

Loved that the individual working at 4 AM on 04/12 helped me with my luggage and baby stroller and promptly shuttled me to the airport.

2

Brian

Jul 12, 2025

·

Stayed 1 night

Absolutely terrible experience. Told the front counter that our room was dirty and his response was “oh, well we don’t have anyone to clean it until tomorrow” (we were checking out in the morning). He never offered to change rooms for us either. When I asked if we could get a refund for the reservation so we could go to a new hotel, I was told that there was nothing he could do for us. I would rate this a 0 out of 5 if I could. I will be seeking a refund through their corporate office for this absolutely terrible experience

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AI-generated summary based on recent guest reviews

Location

Very convenient for the airport and close to a McDonald’s; some guests found the property hard to spot from the street.

Related guest reviews

2

carolin

Jun 22, 2023

·

Stayed 1 night

Very close to airport but can't see it from the street.

6

Pillar

May 1, 2023

·

Stayed 1 night

The hotel is conveniently located right across the street from the airport. There is McDonalds basically in the same parking lot. The hotel need to be updated the staff was very nice. The bed wasnt that comfortable and the sheets were ill-fitting. It was just an overnight stay for us.

4

Charles

May 25, 2023

·

Stayed 2 nights

The lighting in the room was dim. Although conveniently located near the airport planes did not disturb us.

6

Karen

Sep 16, 2022

·

Stayed 1 night

Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.

6

Nina M

Jul 17, 2025

·

Stayed 1 night

McDonald’s was close

10

Jeannette

Apr 16, 2025

·

Stayed 1 night

it was a great experience felt safe and close to the airport

8

charles

Sep 5, 2023

·

Stayed 2 nights

unclear parking signs. Reserved area not clearly marked.

2

sue

Jun 18, 2023

·

Stayed 1 night

Convenient an accepted late check-in

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AI-generated summary based on recent guest reviews

Dining

Breakfast was frequently unavailable during renovations or very limited, with some setup or quality concerns; a few guests reported receiving a basic breakfast.

Related guest reviews

4

JOENETTE

Aug 29, 2025

·

Stayed 2 nights

The hotel was being renovated so the breakfast was not offered. Once the cleaning people left for the day, we were not able to get any towels or items. The room was big but stuffy and furniture old.

2

Rafael

Oct 16, 2025

·

Stayed 1 night

We booked a hotel near the airport that advertised breakfast as included. To our surprise, there was no breakfast. A complete scam. We had to have breakfast at the nearby McDonald's, which was of very poor quality. The hotel retained the deposit and never refunded the deposit. Any positive aspects of the experience were overlooked in the face of such absurdity.

4

RATAN KUMAR

May 25, 2025

·

Stayed 2 nights

Very bad condition of ac or tv tables. Allocated a room where already there is person sleeping on the bed. There is no breakfast even it says breakfast available. This is not at all family friendly.

6

Julie

Dec 1, 2022

·

Stayed 19,326 nights

Walls are paper thin and loaded guests all at one end Rooms dated and not fresh Did not clean room after first night-policy is to only clean rooms after 3 nights Free breakfast had vey limited choices

6

Sabine

May 3, 2023

·

Stayed 1 night

My seat belt in the shuttle bus was broken. The driver didn't seem concerned. Noticed the cream in the breakfast area was never refrigerated after breakfast. Left sitting out all day.

2

Samantha

Jun 20, 2023

·

Stayed 1 night

Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.

6

John

Oct 11, 2025

·

Stayed 1 night

Breakfast was not served as the area was under construction. So my family walked to a nearby McDonalds for breakfast. Also, the room smelled of black mold.

2

Liberton

Jun 25, 2025

·

Stayed 1 night

Dirty room Dirty bathroom Dirty carpet AC not functioning properly No breakfast The atmosphere was not safety

2

Allison

May 23, 2023

·

Stayed 1 night

The morning breakfast was not what was shown in the pictures and the bathroom was really dirty and damaged.

2

Debbie

Feb 8, 2025

·

Stayed 1 night

Definitely not recommended at this time as they are currently under much needed renovations although nowhere does it state this. Property is extremely neglected, parking lot was a solid sheet of ice. Condition of the room left a lot to be desired, headboard from one of the beds was on the floor, phone didn’t work and there was no smoke detector. Breakfast was also not available due to renovations.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$91
February	$86
March	$85
April	$80
May	$106
June	$119
July	$124
August	$122
September	$119
October	$106
November	$99
December	$91

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $91	15 $89	16 $111	17	18 $129	19 $139
20 $77	21 $87	22 $104	23 $104	24 $121	25 $159	26 $227
27 $127	28 $95	29 $94	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $143	3 $228
4 $127	5 $111	6 $114	7 $113	8 $118	9 $141	10 $161
11 $107	12 $111	13 $109	14 $106	15 $122	16 $139	17 $136
18 $101	19 $107	20 $100	21 $107	22 $127	23 $146	24 $152
25 $101	26 $109	27 $106	28 $109	29 $126	30 $147	31 $168

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Ground Floor

Standard Room, 1 King Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn Buffalo Airport

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Considering this hotel for your Buffalo trip?

Prices for upcoming dates