The Quay Hotel Little India at Broadway

Dear Hotels.com Customer Service, I am writing to formally complain about my unacceptable experience at The Quay Hotel Singapore and to request a refund for my booking. The property was well below an acceptable standard. The advertised amenities were not available as expected, the towels in my room were soiled, and, most concerningly, my room key appeared to provide access to other rooms. This is a serious security and privacy concern. Furthermore, when I needed to amend my reservation, the hotel refused to honour my original booking rate. The rate for oct 10-11 was $179 and they charged me $250 I contacted Hotels.com for assistance, but no satisfactory resolution was provided. I feel I was treated unfairly and charged an unreasonable amount during the F1 period. The quality of the accommodation and the issues I experienced did not justify the price paid. As a Hotels.com customer, I expected better protection, support and accountability. I am extremely disappointed that my concerns were not resolved when I contacted your customer service team. I am requesting the following: A full refund, or an appropriate refund reflecting the unacceptable accommodation and service. A formal investigation into the hotel's refusal to honour my original rate. An investigation into the room key security issue. A written response explaining how Hotels.com intends to resolve this complaint. Please escalate this matter to your customer relations team and provide a clear response within 14

Extremely Disappointing Experience – Poor Customer Service, Unprofessional Conduct, and Unacceptable Room Conditions My experience at The Quay Hotel Little India, Singapore, was absolutely terrible and far below any acceptable standard of hospitality. Upon arrival for check-in, I was informed by the reception staff that my booking had been cancelled, despite my having a confirmed reservation and the relevant booking documents. Instead of resolving the issue professionally, the staff offered me another booking at a significantly higher price. This was completely unexpected and extremely frustrating. The situation became even more unpleasant when the receptionist insisted that I pay in Singapore dollars immediately. I explained that I had US dollars with me and was willing to exchange the currency and make the payment once the rain outside stopped. The staff showed no understanding or consideration of the situation and repeatedly pressured me to go outside in the rain to exchange the money and pay immediately. Eventually, after considerable inconvenience and unnecessary pressure, I paid USD 400 to secure the room, even though my original confirmed booking was only USD 320. The entire process was stressful, unprofessional, and completely unacceptable. Unfortunately, the experience deteriorated further when I entered the room. The condition was shocking. Rather than feeling like a proper hotel room, it looked more like a storage room, with an extremely unpleasant experience.

Clean and spacious family room. Good location

This place is horrible. The bed was clean and comfortable but that’s all they have going for them! Luckily we only booked for 1 night between flights. The bathroom and shower was so disgusting that we didn’t even bother showering. And there’s no toilet paper. There was also a very gross looking empty glass water bottle all that looked like it had not been washed sitting next to the tea kettle. The place smells like mold and rancid oil.

Good