Name: Sand & Sandals Desaru Beach Resort & Spa
Address: PO Box 29, Bandar Penawar, Kota Tinggi, Desaru, Bandar Penawar, Kota Tinggi District, Johor, Malaysia, Desaru, Johor, Malaysia
Rating: 7.5

Guest reviews

7.5

Good

Based on 6,121 verified reviews

Who stays here?

Business

5%

Couple

19%

Family

61%

Group

12%

What guests think

AI-generated summary based on recent guest reviews

At Sand & Sandals Desaru Beach Resort & Spa, travellers praise direct beach access, a large pool and spacious rooms, but feedback is mixed due to dated facilities, uneven maintenance and housekeeping, and breakfast crowds with occasionally slow service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Mei Lim

3 Jan 2026

·

Stayed 2 nights

We arrive in good time for 3pm check in.. waited more than 1 hour in the queue to check in. Did not even manage to get our room until around 7pm (keeps going back to reception to check, they did not even make an attempt to contact us when the room is ready). The room is not thoroughly clean... we found spoiled food left behind by previous guest in the fridge ( called housekeeping to remove, discard and clean the foul smell fridge.) Was very disappointed for our stay, will not book this hotel again.

2

Murphy

2 Jan 2026

·

Stayed 2 nights

Spent 2hrs in a queue at check-in before we can get a room. The whole place is poorly maintained, my child got scratches from swimming in the pool because of broken tiles. Called for fresh bath towels for the room multiple times and there was no response.

2

Edmund

31 Dec 2025

·

Stayed 2 nights

Room is extremely dirty. Water pipe leaking. Toilet dirty. Safe not working. Totally not a 5-star hotel as advertised.

8

ZURAIMI

15 Sept 2025

·

Stayed 2 nights

Rooms are clean and big. Breakfast was good with many choices but need improvement in re-filling and cleaning tables.

8

John

4 Sept 2025

·

Stayed 3 nights

The whole property , grounds and buildings , were all clean and immaculately kept . The staff were all friendly and very efficient . Meals were all excellent , including the breakfast buffet which had heaps of options . We were a little frustrated that there were " No beach swimming because of Jellyfish " signs up when several staff informed us that swimming was safe . However the swimming pools were a delight to use ! The mini golf was a waste of money as the " greens " were all concrete , and were uneven when hitting the ball making it impossible to line up a shot properly . Overall , we thoroughly enjoyed our stay at Sand and Sandals and would come back again .

PO Box 29, Bandar Penawar, Kota Tinggi, Desaru, Bandar Penawar, Kota Tinggi District, Johor, Malaysia

Location

With a stay at Sand & Sandals Desaru Beach Resort & Spa in Bandar Penawar, you'll be within a 5-minute drive of Desaru Beach and Desaru Coast Adventure Waterpark. This luxury hotel is 1.9 mi (3.1 km) from Tidal Wave Beach and 4.3 mi (7 km) from Fisherman Museum.

Desaru Beach(1.5 Miles)

Tidal Wave Beach(2 Miles)

Desaru Coast Adventure Waterpark(2.1 Miles)

Fisherman Museum(4.3 Miles)

The ELS Club Desaru Coast - Ocean Course(4.6 Miles)

Tanjung Balau Beach(4.6 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:30

Before 12:00

Security deposit

You'll be required to pay the fully refundable deposit for this property.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, parking is available on-site and is free for guests.

Yes, a buffet breakfast is available daily from 7 AM to 10 AM for a fee of approximately MYR 45 per person.

Check-in is from 3:00 PM to 11:30 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

The property features limited wheelchair accessibility, including elevators and step-free entrances. Some public areas and rooms are wheelchair-accessible.

The hotel is located within a 5-minute drive of Desaru Beach and Desaru Coast Adventure Waterpark, approximately 2.4 km from Desaru Beach and 3.4 km from the waterpark.

Yes, the hotel features an outdoor swimming pool, which is operational seasonally.

Yes, children are welcome at the property. There is no specified minimum age for children to stay for free.

The property offers rollaway beds for a fee of MYR 90 per day. Advance request for extra beds is recommended.

Sand & Sandals Desaru Beach Resort & Spa

Amenities

Property description

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Guest reviews