Is parking available at the property?

Yes, free self-parking is available on-site. However, parking may be limited.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 11:00 AM for a fee of approximately MYR 98 for adults and MYR 49 for children.

Does the property allow pets?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and may incur additional charges.

Are airport shuttle services available?

Yes, airport shuttle services are available for a fee of MYR 343.45 per vehicle (one-way, maximum occupancy 8). Guests must contact the property 72 hours prior to arrival to arrange the transfer.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additional accessibility features may be available upon request.

Where is the property located in relation to key landmarks?

The Westin Desaru Coast Resort is located on the beach, within a 15-minute walk of Desaru Beach and Desaru Coast Adventure Waterpark. It is 0.1 mi from Tidal Wave Beach and 1.8 mi from The ELS Club Desaru Coast - Ocean Course.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool, which is accessible from 7:00 AM to 7:00 PM. There is also a children's pool available.

What are the policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of MYR 180.0 per day. Advance request is required for rollaway beds.

The Westin Desaru Coast Resort - Luxury Stay

Average nightly price at The Westin Desaru Coast Resort by month, last 12 months (USD)
Month	Average price
January	US$357
February	US$204
March	US$181
April	US$179
May	US$203
June	US$313
July	US$255
August	US$229
September	US$235
October	US$217
November	US$194
December	US$308

What guests think

Across many reviews, The Westin Desaru Coast Resort is praised for friendly, attentive staff, spacious clean rooms with sea views, direct beach access, and enjoyable breakfasts, while recurring downsides include aging areas, intermittent maintenance issues, and occasional noise.

Families appreciate the beachside setting, kids facilities and a well equipped gym, though renovations and limited pool availability are noted, and parking carries a small fee. Dining feedback is mixed: many like the breakfast variety, but flies at buffets and demand outpacing dinner seating mean advance reservations are wise. Expect a comfortable beach resort stay if you plan around peak times.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Beach access and family amenities like kids pools and a kids club are appreciated, and the gym is well equipped. Some facilities feel dated or under renovation, pool capacity can be limited, the spa books up, and parking incurs a small fee.

Related guest reviews

8

Annuja

28 Mar 2024

·

Stayed 3 nights

The hotel is a peaceful spot compared to the Hard Rock Hotel nearby, it also has semi direct access to the beach (main hotel is separated from the beach by a quiet road). The beach was clean and well maintained. It is a red-flag beach - the water was choppy and there were signs up warning guests about jelly fish, so we just paddled in the water with our feet. This would be the case for any hotel on the Desaru coast. We checked in for 3 nights and they gave us 2 complementary passes to the waterpark attached to the Hard Rock Hotel, which was good, but considering we were a party of 3 (2 adults and a child), it would have been good if we didn't have to ask for the additional ticket at check-in (we were originally told we would have to pay for the 3rd ticket, but I did say our reservation was for 3 people and they kindly brought up the third ticket along with the bags). The hotel is undergoing renovation at the moment so not all their amenities/facilities were available (only 1 of their 3 pools were open). It would have been good to know this at the time of booking. Food was really overpriced and you are a captive audience as there is not much nearby to walk to (you can drive out to get some food), so thank goodness for Grab. A bug bear of mine was that we had to pay for parking (RM5 per day), guests should really be parking for free. The breakfast buffet is extensive and the food is good in general. Generally the staff are polite and courteous and it was a good few days break.

8

Loh

27 May 2024

·

Stayed 1 night

Staff was fantastic ! service was great. . just that the property was not well maintained . the pool area was dirty and there there was algae on the pool floor . skipped pool coz it doesn’t look clean . the spa was also very full. there wasn’t much to do except strolling around . so facilities were average .

8

HONG

3 Feb 2024

·

Stayed 1 night

All are good except swimming pool is not enough deep and not big for adult .

10

JAYESH

12 Aug 2024

·

Stayed 2 nights

Had a good experience .. Very well maintained despite its proximity to the beach .. many facilities were under maintenance, which was a dampener in our trip considering the amount rates and not much leisure options ..

8

Muhammad Faiz

20 Aug 2024

·

Stayed 3 nights

It was a comfortable and enjoyable stay over the long weekend. Service and staff were good throughout. Some things to improve on : 1. The information made available to guests on hotel facilities and services. Not all information is clearly stated and a lot of times we had to call the front desk or ask the staff we see to make enquiries. 2. The weather was scorching hot when we were there and we had drinks at the lobby bar. A suggestion to install more fans or a large ceiling fan as it was too humid and stuffy to sit there and enjoy our drinks. 3. The view from the infinity pool is now spoiled by the roof of a new structural addition (a new pool and bar) at the front of the hotel which was a great pity. So it should no longer be known as the infinity pool.

8

Sam

25 Oct 2025

·

Stayed 3 nights

It’s a good resort for couple of days at reasonable cost. Many different pools are available for children. Expect high cost for food and spa inside hotel . Since it’s a resort more engaging activities for adults will be good , though there are few available.

10

James Clifton

14 Jun 2025

·

Stayed 3 nights

hotel with fabulous staff. They work very hard to be cheerful all the time. Well trained in customer service. The spicy oysters at kediri restaurant is a must. Beach was clean and safe. Gym is decent. Massage was ok ok .

10

Muhammad

22 Oct 2025

·

Stayed 2 nights

Excellent stay and many activities for all family members.

6

Punam

1 Apr 2024

·

Stayed 3 nights

Really liked the bedrooms and access to the beach. Staff were friendly although not always able to accommodate requests as the hotel was so busy. The hotel was super busy over the holiday weekend and there simply are not enough facilities to accommodate. Breakfast areas were overflowing. No where to sit. Evening dining also overflowing and reservations not available until beyond 9:30pm. Staff very overwhelmed and quality of food poor. Pool area too small for number of guests. Rooms very noisy - children running up and down corridors and screaming. The beach and beach bar was the best place to be to gain some respite from the extremely busy and noisy hotel. The access to the beach was great and the staff at the beach bar very friendly. There is construction underway, although that was not a bother. The spa facilities were really good and we very much enjoyed our treatments. I expect this is a lovely place to stay on a non holiday weekend. However, it's unlikely we will return given our experience. While this hotel carries the Westin name, it was not the typical Westin experience.

10

Peter

16 Oct 2023

·

Stayed 3 nights

Hotel was relatively new, so everything is still in pretty good condition. The buffet spread for breakfast was pretty good with many cuisines represented. Not sure about lunch at the hotel as we were out most of the time, but there was a Prego for those who like Italian food. It has a seriously good gym complete with a TRX cable system and a nice spa, priced much cheaper than most similar one in SG. The staff was fantastic. I misplaced my Apple AirPods at breakfast, and they kept it for me when I retraced my steps. The concierge Azam (not sure I got it right, but he is slim bespectacled) was so helpful that he organised so many things with my wife (including my birthday celebrations) and kept tabs on us to ensure that we did not miss a bus or an appt. Every staff we encountered was so nice and helpful. This is by far the best experience I had staying anywhere in Malaysia. With most prices of things in Ringgit, coupled with the strong SGD against the MYR, there cannot be a better nearby option for Singaporeans to have a holiday. I think it's a great place to chill for couples and also those with toddlers. I see loads of SG cars, but the attraction for me if that I bypass the Causeway jams with a 1.5 hr ferry ride from TMFT and complete with a free 15 min shuttle to the hotel from the Desaru jetty.

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Cleanliness

Rooms are generally clean and well maintained, with housekeeping often praised. Occasional lapses appear, including ants after cleaning and isolated issues like a dirty tub or worn linens.

Related guest reviews

10

Po Siu

25 Apr 2023

·

Stayed 1 night

It's clean and staffs are all very helpful. Food is nice too.

10

Suzanne

22 Jun 2024

·

Stayed 3 nights

Service from all staff was excellent! Housekeeping was prompt and did a immaculate cleaning up everyday. All despite it was full occupancy for the few days we were there. There was complimentary bike rental for an hour which allowed us to cycle around. Lift broke down once when we were there but was resolved quickly. Renovation was going on but did not affect our stay at all. Look forward to the new amenities should we return. All in all, a great stay and will come back!

10

Derek

17 Apr 2023

·

Stayed 2 nights

Nothing but superb service from Marriot Group!!! Blown away by the exceptional service, hospitality by EVERYONE in the hotel. Super smiley, friendly and do their best to deliver and make your hotel stay a great one. Check-in was fuss-free and gave me a upgrade to sea view room (thank you! I had 2 nights of good sleep listening to the ocean), morning breakfast was SUPERB!!! So delicious and many staff around to clear your plates fast. Very attentive and saw many of them gave routine checks on the food, spoon and coffee machine. EXCELLENT Love the hotel room, luxurious king bed and huge bathroom. Pristine clean sparkling and spotless. zero grime and love the White tea soaps and shampoo. Also when i went to the check in counter and request for more welcome drinks, you guys gladly oblige! Also thank you Concierge for arranging the Firefly tour and very prompt to keep updating us on confirmation and even when there was a slight jam and thus they came 15m late. Excellent place, clean, spacious, top-notch service. Beach was also SUPER CLEAN! Thank you Westin!

8

Chi Chiu

31 Dec 2025

·

Stayed 2 nights

The rooms are large, clean and comfortable. The bathrooms are also huge and lovely to use. The staff are impeccable in their welcome and service quality. The restaurants provide superb food at all meals. The only trouble is that the total seating of the restaurants is far short of the number of guests, leading to long queues at breakfast and the need to book tables well in advance to ensure you get a spot. At breakfast, they eventually opened up Prego retaurant and the function room to cater for the breakfast crowd.

2

wayne

22 Feb 2026

·

Stayed 3 nights

water heater was not working initally. When finally fixed on the 3rd day, water was only lukewarm Housekeeping was poorly done. Found a trail of ants from balcony to the carpet AFTER housekeeping had supposedly clean the room. We did not order room service at all. The only thing housekeeping did was make the beds & change towels. Service staff did not take the initaitve to put fly-swatters when there was a buffet going on at the main hotel dining area. guests had to repeatedly ask for one when even there were already so many houseflies

10

Clara

6 Nov 2025

·

Stayed 2 nights

The stay was very pleasant. Staff were all very helpful and polite. The room was clean and well maintained. Overall a very good experience.

2

YA

13 Apr 2024

·

Stayed 1 night

I am not particular when it comes to hotel stay and this is the first time I ever rate a hotel due to ultimate disappointment 1 the whole floor is very wet unless aircon is set 21 or lower, due to humidity? Can't attach the photobut It looked like the floor was just mopped. It was so wet until we had to walk like skating on ice the shoke day, In the end we had to set the aircon to be very cold. 2 in room dining are limited and tasted bad. 3 the blanket cover is broken. The zipper is broken ooen. Lose threads. 1 stars are given to the friendly staffs.

10

Angel

11 Jun 2023

·

Stayed 3 nights

Room was very clean, facilities well maintained

6

Zailan

9 Jul 2022

·

Stayed 1 night

Bath tab dirty (out side)

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10

Wendeline

29 Jun 2025

·

Stayed 2 nights

Staff displayed excellence disposition at all time. The room was cleaned like I have just checked in syndrome. Good job!

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AI-generated summary based on recent guest reviews

Rooms

Rooms are large and comfortable with balconies and sea views. However, several guests report poor soundproofing and air conditioning problems, and some fittings feel a bit dated.

Related guest reviews

10

Rukoomani Ammal

18 Feb 2024

·

Stayed 2 nights

Rooms are big and spacious, including the toilets. Nice sea view too.

10

Teck Kee

4 Sept 2024

·

Stayed 1 night

The rooms at The Westin Desaru are spacious and beautifully designed. The balcony views of the sea were simply breathtaking. The breakfast buffet was a delight, offering a wide variety of options for all tastes. The highlight of our stay must be the pristine private beach. Overall, our stay was a wonderful experience.

6

Kevin

24 Dec 2025

·

Stayed 2 nights

Pool, beach, food and staff were good. Room and parts of the hotel were a little run down.

8

Tracy

21 Oct 2025

·

Stayed 2 nights

酒店有點舊，隔音效果不太好，酒店房外的人說話大聲便很嘈了，不知道是其它門鉸的問題還是別人大力關門的問題，也會聽到房外的其它門關上時的噪音。酒店早餐是不錯的，晚餐普通。

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8

Chi Chiu

31 Dec 2025

·

Stayed 2 nights

The rooms are large, clean and comfortable. The bathrooms are also huge and lovely to use. The staff are impeccable in their welcome and service quality. The restaurants provide superb food at all meals. The only trouble is that the total seating of the restaurants is far short of the number of guests, leading to long queues at breakfast and the need to book tables well in advance to ensure you get a spot. At breakfast, they eventually opened up Prego retaurant and the function room to cater for the breakfast crowd.

10

Linda

28 Feb 2026

·

Stayed 1 night

Nice room. Comfortable bed. Freindly staff

4

Wei Jin

20 Oct 2025

·

Stayed 3 nights

Review for The Westin Desaru Coast Resort I recently stayed in a one-bedroom suite. 1. Air Conditioning Issue in the Bedroom The bedroom air conditioning was not functioning properly throughout my stay. Although cold air was present in the vents, the blower wasn’t working, so the room never cooled effectively. I had to call maintenance three times. On the second visit, I was present and the technician confirmed the blower issue. I informed the front desk and specifically requested the blower be replaced while I was out on a day trip. Unfortunately, when I returned, I received a message saying the AC had been serviced, along with a suggestion to use the ceiling fan to help circulate air — which ironically highlighted the exact problem: cold air wasn’t being circulated due to the faulty blower. At that point, I gave up and endured the room temperature as it was. 2. Dinner Availability for Guests One evening, all the hotel’s restaurants were fully booked for dinner, leaving no option for hotel guests without prior reservations. I was traveling with my two-year-old and had to travel out of the hotel (as advised by concierge) to a nearby town 20 minutes away, only to find every recommended restaurant packed due to the long weekend. This was not flagged to us beforehand. We ended up returning and ordering food via Grab. It would be helpful if the hotel considered reserving a few tables each night for walk-in hotel guests.

10

Elaine

19 Dec 2025

·

Stayed 1 night

Had a short staycation with friend and overall was acceptable but not the soundproofing and the hotel is a little rundown.

4

VINCENT

3 Jun 2025

·

Stayed 2 nights

I recently stayed at this hotel and, unfortunately, had a disappointing experience due to persistent issues with the air conditioning system. From the moment I checked in, the temperature in my room was stuck at 26°C, making it quite uncomfortable. Despite informing the staff, the problem wasn’t resolved. I was moved to an upgraded room in the middle of the night, but sadly, the air conditioning in that room wasn’t working either. Exhausted, I chose to stay put and endure the night. The next morning, I reported the issue again and was told that my original room had been fixed. I was moved back, only to find the temperature had dropped by just one degree — to 25°C — which still wasn’t comfortable. While the staff were polite and did attempt to address the problem, the lack of a working air conditioning system and the inconvenience of changing rooms multiple times significantly impacted my stay. I hope the hotel takes this feedback seriously and improves its facilities for future guests.

10

Siow

23 Apr 2023

·

Stayed 1 night

☺️Comfort and leisure and nice hospitality staff and great breakfast spread. 😔The sound insulation in the room is poor kept hearing some thumping sound made from outside corridor. It was continuously going on throughout the night disturbing our sleep as well.

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Service

Service is a strong point, with friendly, proactive staff, smooth check ins, and thoughtful touches for special occasions. During peak periods, staff can be stretched and responses to maintenance issues may be slow.

Related guest reviews

10

Harsha

23 Sept 2024

·

Stayed 2 nights

Second visit after six months and some of the staff remembered me by name. Says it all!

10

Suzanne

22 Jun 2024

·

Stayed 3 nights

Service from all staff was excellent! Housekeeping was prompt and did a immaculate cleaning up everyday. All despite it was full occupancy for the few days we were there. There was complimentary bike rental for an hour which allowed us to cycle around. Lift broke down once when we were there but was resolved quickly. Renovation was going on but did not affect our stay at all. Look forward to the new amenities should we return. All in all, a great stay and will come back!

10

JKEY

26 Dec 2025

·

Stayed 2 nights

Mindy was very helpful, and hotel was accommodating to request and room services were great!

10

Say Chuan

15 Oct 2024

·

Stayed 2 nights

The entire stay was very enjoyable. From the checking in to the rooms and breakfast too. I was pleasantly surprised with the experience. Kudos to the staffs who were all very polite and attentive.

10

Derek

17 Apr 2023

·

Stayed 2 nights

Nothing but superb service from Marriot Group!!! Blown away by the exceptional service, hospitality by EVERYONE in the hotel. Super smiley, friendly and do their best to deliver and make your hotel stay a great one. Check-in was fuss-free and gave me a upgrade to sea view room (thank you! I had 2 nights of good sleep listening to the ocean), morning breakfast was SUPERB!!! So delicious and many staff around to clear your plates fast. Very attentive and saw many of them gave routine checks on the food, spoon and coffee machine. EXCELLENT Love the hotel room, luxurious king bed and huge bathroom. Pristine clean sparkling and spotless. zero grime and love the White tea soaps and shampoo. Also when i went to the check in counter and request for more welcome drinks, you guys gladly oblige! Also thank you Concierge for arranging the Firefly tour and very prompt to keep updating us on confirmation and even when there was a slight jam and thus they came 15m late. Excellent place, clean, spacious, top-notch service. Beach was also SUPER CLEAN! Thank you Westin!

2

wayne

22 Feb 2026

·

Stayed 3 nights

water heater was not working initally. When finally fixed on the 3rd day, water was only lukewarm Housekeeping was poorly done. Found a trail of ants from balcony to the carpet AFTER housekeeping had supposedly clean the room. We did not order room service at all. The only thing housekeeping did was make the beds & change towels. Service staff did not take the initaitve to put fly-swatters when there was a buffet going on at the main hotel dining area. guests had to repeatedly ask for one when even there were already so many houseflies

10

vincent

7 Nov 2023

·

Stayed 2 nights

Impressed by the amenities and the hospitality provided by the staff upon arrival and continue to receive hospitable treatments following by and during our 2 days stays here. Westin is also very near to desaru beach and water park which is a great plus point. In general very impressed with westin and will definitely recommend westin to family and friends.

6

Punam

1 Apr 2024

·

Stayed 3 nights

Really liked the bedrooms and access to the beach. Staff were friendly although not always able to accommodate requests as the hotel was so busy. The hotel was super busy over the holiday weekend and there simply are not enough facilities to accommodate. Breakfast areas were overflowing. No where to sit. Evening dining also overflowing and reservations not available until beyond 9:30pm. Staff very overwhelmed and quality of food poor. Pool area too small for number of guests. Rooms very noisy - children running up and down corridors and screaming. The beach and beach bar was the best place to be to gain some respite from the extremely busy and noisy hotel. The access to the beach was great and the staff at the beach bar very friendly. There is construction underway, although that was not a bother. The spa facilities were really good and we very much enjoyed our treatments. I expect this is a lovely place to stay on a non holiday weekend. However, it's unlikely we will return given our experience. While this hotel carries the Westin name, it was not the typical Westin experience.

10

Wendeline

29 Jun 2025

·

Stayed 2 nights

Staff displayed excellence disposition at all time. The room was cleaned like I have just checked in syndrome. Good job!

10

Peter

16 Oct 2023

·

Stayed 3 nights

Hotel was relatively new, so everything is still in pretty good condition. The buffet spread for breakfast was pretty good with many cuisines represented. Not sure about lunch at the hotel as we were out most of the time, but there was a Prego for those who like Italian food. It has a seriously good gym complete with a TRX cable system and a nice spa, priced much cheaper than most similar one in SG. The staff was fantastic. I misplaced my Apple AirPods at breakfast, and they kept it for me when I retraced my steps. The concierge Azam (not sure I got it right, but he is slim bespectacled) was so helpful that he organised so many things with my wife (including my birthday celebrations) and kept tabs on us to ensure that we did not miss a bus or an appt. Every staff we encountered was so nice and helpful. This is by far the best experience I had staying anywhere in Malaysia. With most prices of things in Ringgit, coupled with the strong SGD against the MYR, there cannot be a better nearby option for Singaporeans to have a holiday. I think it's a great place to chill for couples and also those with toddlers. I see loads of SG cars, but the attraction for me if that I bypass the Causeway jams with a 1.5 hr ferry ride from TMFT and complete with a free 15 min shuttle to the hotel from the Desaru jetty.

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Location

Beachfront location near Desaru Coast attractions like the water park and Hard Rock is a highlight. There are few shops and restaurants within easy walking distance, so many rely on the hotel or transport.

Related guest reviews

8

Constance

8 Jun 2025

·

Stayed 4 nights

Very nice location and the beach is lovely and clean. The king size double room was spacious and exceptionally clean, as was the modern bathroom. The balcony has a fan and is wide and comfortable. Perfect for watching sunrises and tropical rainstorms. Staff were very pleasant and helpful. In some places the facilities are a little dated and could do with a refresh.

8

Annuja

28 Mar 2024

·

Stayed 3 nights

The hotel is a peaceful spot compared to the Hard Rock Hotel nearby, it also has semi direct access to the beach (main hotel is separated from the beach by a quiet road). The beach was clean and well maintained. It is a red-flag beach - the water was choppy and there were signs up warning guests about jelly fish, so we just paddled in the water with our feet. This would be the case for any hotel on the Desaru coast. We checked in for 3 nights and they gave us 2 complementary passes to the waterpark attached to the Hard Rock Hotel, which was good, but considering we were a party of 3 (2 adults and a child), it would have been good if we didn't have to ask for the additional ticket at check-in (we were originally told we would have to pay for the 3rd ticket, but I did say our reservation was for 3 people and they kindly brought up the third ticket along with the bags). The hotel is undergoing renovation at the moment so not all their amenities/facilities were available (only 1 of their 3 pools were open). It would have been good to know this at the time of booking. Food was really overpriced and you are a captive audience as there is not much nearby to walk to (you can drive out to get some food), so thank goodness for Grab. A bug bear of mine was that we had to pay for parking (RM5 per day), guests should really be parking for free. The breakfast buffet is extensive and the food is good in general. Generally the staff are polite and courteous and it was a good few days break.

8

Tara

23 Jun 2025

·

Stayed 4 nights

The rooms were nice and the ocean view was wonderful. The amenities on the property were nice and convenient. The hard rock and the water park are a short walk away as well. The concierge had local tours and activities you could book also. There was some construction in the lobby which was not posted on the website.

10

Jasmine

18 Feb 2025

·

Stayed 2 nights

Family friendly hotel with great facilities and access to beach for kids. Hotel staff service is excellent and breakfast spread is great!

8

MONALISA

13 Oct 2025

·

Stayed 2 nights

Room was great! View was good. We were just disappointed that beach was not private as we thought. Other than that, it was a good stay. Thank you

10

NEHA

16 Feb 2025

·

Stayed 3 nights

Great beach, friendly staff!

10

Kenneth

16 Sept 2025

·

Stayed 2 nights

Enjoyed the stay. Location was fairly convenient and close to the beach. Some minor nitpicks - the water for the bathtub was not hot enough, the clothes rack in the balcony was in very bad condition. But overall, I would recommend the resort.

8

MASANORI

2 Nov 2024

·

Stayed 1 night

周りには買物できる施設はない、周辺にマーケットなどがあると良い。

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10

shien peow

9 Sept 2023

·

Good location. Near the sea with good facilities. Super friendly staff with good service. Love the Marriott App. Special thanks to staff Kai from front desk who help me with my marriott account.

10

Alex

17 Nov 2024

·

Quality establishment that fronts the beach and has nice views from the Seaview rooms

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Dining

Breakfast buffet is frequently praised for variety and quality, and many enjoy the on site restaurants. Drawbacks include flies at buffets, high prices, and dinner venues reaching capacity without advance reservations, leading to queues or unavailable tables.

Related guest reviews

8

MOMOKO

9 Aug 2024

·

Stayed 2 nights

You can go to the beach right away. Breakfast was so busy and crowded.

10

garrie

31 Jan 2024

·

Stayed 1 night

Excellent Seaview. The breakfast variety is amazing! so many different food for all ages and cultures. Can wait to revisit again after their new renovation gets completed.

10

Muhamad

12 Oct 2025

·

Stayed 1 night

Superb accomodation and breakfast spread

8

Shajed

26 Mar 2025

·

Stayed 2 nights

Generally my stay in Westin is pleasant. Service is good and they gave us a little surprise when we told them it’s our anniversary. However, the cleanness of the restaurant can be improved. There are many flies in the dinner buffet. They are basically everywhere - resting on the food, on the dining table & etc. It seems like the staffs are pretty used to it and doesn’t see it as a hygiene concern. Although there are electronic flies killer nearby, it’s obviously not sufficient. I won’t complain is it’s a hawker setting, but I don’t expect such condition in a 5-star hotel.

8

Chi Chiu

31 Dec 2025

·

Stayed 2 nights

The rooms are large, clean and comfortable. The bathrooms are also huge and lovely to use. The staff are impeccable in their welcome and service quality. The restaurants provide superb food at all meals. The only trouble is that the total seating of the restaurants is far short of the number of guests, leading to long queues at breakfast and the need to book tables well in advance to ensure you get a spot. At breakfast, they eventually opened up Prego retaurant and the function room to cater for the breakfast crowd.

4

Wei Jin

20 Oct 2025

·

Stayed 3 nights

Review for The Westin Desaru Coast Resort I recently stayed in a one-bedroom suite. 1. Air Conditioning Issue in the Bedroom The bedroom air conditioning was not functioning properly throughout my stay. Although cold air was present in the vents, the blower wasn’t working, so the room never cooled effectively. I had to call maintenance three times. On the second visit, I was present and the technician confirmed the blower issue. I informed the front desk and specifically requested the blower be replaced while I was out on a day trip. Unfortunately, when I returned, I received a message saying the AC had been serviced, along with a suggestion to use the ceiling fan to help circulate air — which ironically highlighted the exact problem: cold air wasn’t being circulated due to the faulty blower. At that point, I gave up and endured the room temperature as it was. 2. Dinner Availability for Guests One evening, all the hotel’s restaurants were fully booked for dinner, leaving no option for hotel guests without prior reservations. I was traveling with my two-year-old and had to travel out of the hotel (as advised by concierge) to a nearby town 20 minutes away, only to find every recommended restaurant packed due to the long weekend. This was not flagged to us beforehand. We ended up returning and ordering food via Grab. It would be helpful if the hotel considered reserving a few tables each night for walk-in hotel guests.

8

Chris

20 Jun 2024

·

Stayed 1 night

Great place for a staycation and the staff are exceptional! Kudos for going the extra mile for service. Food options could be expanded

8

leo

5 Oct 2023

·

Stayed 1 night

Breakfast below par

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6

Punam

1 Apr 2024

·

Stayed 3 nights

Really liked the bedrooms and access to the beach. Staff were friendly although not always able to accommodate requests as the hotel was so busy. The hotel was super busy over the holiday weekend and there simply are not enough facilities to accommodate. Breakfast areas were overflowing. No where to sit. Evening dining also overflowing and reservations not available until beyond 9:30pm. Staff very overwhelmed and quality of food poor. Pool area too small for number of guests. Rooms very noisy - children running up and down corridors and screaming. The beach and beach bar was the best place to be to gain some respite from the extremely busy and noisy hotel. The access to the beach was great and the staff at the beach bar very friendly. There is construction underway, although that was not a bother. The spa facilities were really good and we very much enjoyed our treatments. I expect this is a lovely place to stay on a non holiday weekend. However, it's unlikely we will return given our experience. While this hotel carries the Westin name, it was not the typical Westin experience.

10

Martin

12 Jan 2026

·

Stayed 2 nights

Great hotel food Large comfortable rooms with complete toiletry kit

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13 $170	14 $171	15 $206	16 $255	17 $331
18 $262	19 $149	20 $154	21 $157	22 $157	23 $198	24 $1,175
25 $151	26 $157	27 $151	28 $151	29 $157	30 $285	31 $289

Su	Mo	Tu	We	Th	Fr	Sa
1 $157	2 $150	3 $155	4 $157	5 $157	6 $198	7 $357
8 $354	9 $148	10 $155	11 $151	12 $146	13 $314	14 $307
15 $145	16 $142	17 $142	18 $142	19 $142	20 $184	21 $188
22 $145	23 $145	24 $142	25 $142	26 $145	27 $184	28 $184
29 $142	30 $142

The Westin Desaru Coast Resort

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Premier Suite, 1 Bedroom

Room, 1 King Bed, Terrace

Suite, 1 Bedroom, Balcony

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Room, 1 King Bed, Balcony, Sea View

Room, 1 King Bed, Balcony, Garden View

Room, 2 Queen Beds, Balcony, Sea View

Room, 2 Queen Beds, Terrace

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