Holiday Inn Dallas Market Ctr Love Field by IHG

So grateful for the shuttle to the airport!

Had to call 3 times for airport pick up. Waited over hour in the cold. Driver was nice once arrived. Property in good shape but isolated with no walkable dining or market options.

The pool at this hotel was nice, but it was closed the first day we arrived. This hotel was nice to stay at but both nights we were there, it smelled intensely of marijauna in the evening time both nights.

The facility was clean, convenient, and the staff was very friendly. The pool was awesome! Tia is the bar and dining room was very informative and friendly!

Elevators don’t work

The hotel overall was good but the shuttle pickup at the airport was confusing (and we weren't the only ones). There were 3 places with green signs for shuttle pickup. When we saw the green sign that said "all shuttles" we waited and waited and called and recalled. It took over an hour of waiting for the 10 minute ride. I strongly suggest that all desk agents are very clear about which of the three "Green" indicators their customers should wait at.

The convenience of the shuttle from the airport and the ease of check-in were great. There is also a small restaurant/bar in the building to catch a quick bite.

This property does not provide shuttle service to DFW! The property and rooms were in good condition and it was a very pleasant stay. The free breakfast was really good and the waitstaff were so friendly and helpful. But I wouldn’t have stayed in this property because it was too far from DFW. I called prior to booking to ask about the airport shuttle and was never told that there are two airports in Dallas and the hotel only services the other airport with shuttle service. Needless to say I spent over $75 for Ubers and was over 20 mins from the airport. I was very upset because I could’ve picked a closer hotel.

Excellent option for staying near Love Field. Airport shuttle system is extremely organized and staff is friendly.

Elevators broken down no back up plan in place. Gross bathroom

Very clean room and friendly helpful staff

There was a urine spot in the bed. It was wet. Found the area when laying in bed and it soaked thru my wife’s nightgown. The hotel moved us to another room.

Room was clean and inviting. The front desk staff were pleasant and helpful.

I waited 2 hours to check into my room. I finally checked in at around 2:26. I entered my room at 2:28 and before the door could close behind me I saw a roach by the front door. I immediately headed back to the front desk to complain and request a refund. The front desk lady had a neutral response (no apology given for the inconvenience btw) she just offered to change my room which obviously I declined and just gave me a refund. I was late to my event because of this and ended up having to spend $200 on another room for the night :| I only sat in the lobby for 2.5 hours and walked to my room. Overall I can’t rate the hotel as a whole but clearly it can’t be great if roaches are living among those staying/working there. Also to note: on my way to the room I passed housekeeping who was clearly leaving the direction I was headed which just further proves how unclean it is!

Cockroaches in the room!

Bathroom needed update (its old) and the room smelled of mildew....overall clean Staff was professional

When I first entered the room there was an empty beer box on the counter. I assumed it was accidentally left behind when the cleaning staff left. The room appeared to be clean. When I went to bed that night I got into bed with just the light of the TV. When I woke up in the morning I noticed blood stains/ old blood and yellow stains all over the sheets. I felt dirty all day, even after I showered. After showering I questioned the cleanliness of the towels even. I assume they just made the bed over dirty sheets. Lesson learned to def have all lights on before going to bed to make sure the sheets are clean.

Cockroaches on the hotel. When mentioned at the frontdesk they told me that they would inform the cleaning about it. Came back after work, to still find a dead cockroach in the room.

We had a first floor room that overlooked the courtyard/pool area. The lights outside were so bright that even with the blackout curtains, the room was so bright. It was hard to fall asleep with that. Also it’s very close to a highway so you hear all the road noise. The carpet felt sticky in our room.

Good clean and safe. Helpful staff.

The morning front desk staff was exceptional. The restaurant staff in the evening for dinner and morning for breakfast were exceptional. I appreciate the time they took to greet and assist me. I didn’t like that the wifi was out. I called the front desk for assistance with streaming from my device to the television several times because of an error showing on the television and was rushed off the phone, told someone would be coming, and walked through unhelpful steps because the television continuously showed an error. No one from the front desk came to assist. When I went down to the front desk, was when I was told there was an error with the wifi. Because of the hours I spent trying to figure out the television and requesting assistance, I never ate my salad I purchased from the restaurant and tossed it out. Active listening is very important in the service industry and there was none of that with the evening front desk staff.

Hotel was very clean and patrons were not noisy; but because it’s right at a highway; there were revving engines roaring by very late, so it wasn’t a very restful stay.

It was ok nothing fancy the tv in our room was broken with lines running thru it so we weren’t able to watch tv

Room was clean and inviting. The front desk staff were pleasant and helpful.

Room was clean and comfortable. Restaurant food was just so-so but staff was friendly. Not the best neighborhood but close to the airport. There is excessive noise from freeway.

Everything was great at the hotel except that they have their TV set up to be able to view through your wireless device and this is the second time we stayed there and that has not worked

Restaurants grills were “down” and not able to cook entrees. They microwaved a potato called baked and somehow it still was not to a temp that would melt butter. Room was adequate definitely nothing special. Seemed cleanish. Staff was friendly and helpful. Lights outside the room felt like prison lights. So bright the room was still lite up in the middle of the night.

Very nice clean space for very reasonable price. Close to Dallas Love

The room was nice. The bed and sheets were comfortable. Lots of snack, drink and convenience store type foods in lobby. Quality breakfast buffet food. Polite thoughtful staff. Areas for improvement: Elevator seemed old and janky. The morning sun blasts in through the gaps in the blackout curtains. Then as the cars pass on the freeway between the sun and the hotel - the sunlight flickers like a strobe light bouncing between bright golden sun and cool blue shade. The bright white LED bulbs in the bedroom table lamps and floor lamps are soul killing. My God has no one ever been to a nice relaxing place and noticed how relaxing light is warm light like 2600 Kelvin - not 6800 Kelvin. I would not stay there again if I walked in and the bulbs were that monstrous bright white.

The people who outfit these rooms need to stay in the finished room before turning it over the public. Then they would see how much light is pouring into the room, it's like sleeping during the day. These curtains are terrible. They don't even come come close to darkening the room from the very bright lights outside.

After we checked in, our room was assigned to someone else. The other person tried to get in in the middle of the night. It is huge safety issue. I woke up with the noise when some one tried to open the door. The front desk had made a mistake and assigned our room to another person . I was so scared and stayed awake all night. This is really scary. Will never ever stay in this place. Front desk staff is very irresponsible and not doing their job properly and putting others safety at risk.

from the Moment I set foot in the airport and gave the hotel a call the service was amazing , The shuttle diver held great conversation and was happy when I arrived at the hotel the man who greeted me was just as pleasant, The check in process was fast and easy then i was off to my room the bed was soft plush and comfortable i was in heaven, at 11 am i was expecting to be rushed out by housekeeping or a knock on the door but nope they let me sleep and i was so thankful once i checked out i was still had some business items to tend to so i took advantage of their business center and it really helped speed my work along i was able to get the thigs for my meet done then off i went

Front desk staff was very friendly. Shuttle driver was polite and informative. Would absolutely stay again.

Horrible service by Evelyn, front desk worker. Rude and condescending. I was charged three times for the room. Called the hotel, what should of been a simple fix. She left me on hold 23 minutes. I hung up and called back. Shuttle driver answered and said no one was there she might of wrnt to the bathroom and to hold on. I waited another 32 minutes (i have screen shots of the time on hold). I hung I again and called back and Evelyn answers, i again let her know i was the woman who called and gave detailed information of the problem i had. I asked her if she had been working on it. Her reply ws "No". Not even a simple im sorry for the delay. She seemed like she couldnt care less. I again, explained that i was charged three times plus the $incidental hold. She said it would be refunded. It still has not been. I called the next day to speak to someone named Brandon, who seemed to take his job seriously, Evelyn answered and said i dont know when he will be in, he works in other offices. I will now have to deal with the credit card company to get reimbursed. This woman had NO customer service skills at all and is a detriment to the hotel.

There was no one at the front desk when we arrived. When we called for help with the HDMI input on the TV, they said it wasn’t working. We were able to figure it out ourselves, so it obviously was working. The cooktop wasn’t working. They said they’d send someone up. When we called back about ten minutes later, they hung up. When we called back, they asked us to hold, then hung up. When we came down to ask for help, they admitted that everyone on the maintenance crew was gone for the day.

It was great. Desiree as well as the other front desk attendants exemplified exceptional customer service!

Best shuttle driver service! Nice, friendly, helpful and punctual.

Everything was great EXCEPT the time it took to get picked up at the airport by the shuttle. I called to tell the girl at the front desk that we had our luggage and were walking out to get picked up. She told me to call back when we were standing under the green signs. I called again when we were at the green signs and she said, “ok, I’ll send it.” Why couldn’t she send it when I told her we had our bags and were walking out? Instead, we had to wait 28 minutes standing under the sign. I had called earlier that day to tell them what time our flight came in and that we would need a shuttle pickup. One reason I chose Staybridge was because it offered this service. The shuttle driver was great but the counter person could have been more prosctive. Once a person is walking out of the terminal, they should be able to request pickup.

Got stranded at the last minute at Dallas Love Field and this hotel came to the rescue with a clean, well appointed, safe and quiet room at a great price. With an airport shuttle to boot. While the room was incredible - the cleanest, most modern of the chain I've ever stayed in - the staff was what MADE the experience. Huge shout out to Morris, who was driving the shuttle and the blond woman who works evenings at the front desk. Many flights were diverted, cancelled or delayed that day and they went above and beyond to not only take care of them but do it with empathy and humor. It didn't feel like a generic airport hotel but like a family run establishment when people care. I did not think, after a flight diversion and 7 hours sitting on a parked plane, I could have a good hotel experience but they made me laugh and made sure I had everything I need. They were super sensitive to the fact that a lot of folks whose connecting flights were cancelled and were stranded didn't have warm clothes (it was 48 degrees out there) and Morris was running double time to get people out of the shuttle area and inside as quick as possible. When I was in line I saw the lovely young at the woman doing her best to accommodate walk ins with so much kindness and patience. Amazing staff. Best experience I've ever had at a large chain hotel.

I called prior to BooKING and was told they offered 24 hour shuttle service. Our flight was delayed so we got back at 1am. When I called hotel I was told the shuttle didn’t run after 11pm and said it says that on our website. I told him it also says or UPON REQUEST. And I called your front desk as soon as I knew about the delay and was told no worries. He then says well I just don’t have a driver right now. I had to spend $$ on an Uber to get to hotel!

We stayed at the hotel at the beginning of our trip and they forgot to schedule our airport shuttle. We did the park and fly and while we were gone, our vehicle was vandalized and items stolen. We had parked in the front in plain sight of the front desk and under a light. We were not notified of the vandalism (4 other cars were also vandalized). Also, nothing was done to cover the window for four days and it rained. When we called the police, they would not come out. We have to file a report online. Also, apparently, a car had been stolen from there a week prior. And, it appears that they rent by the hour

The property was clean, staff was friendly, nice amenities and close to what we wanted to do. Important for guests to know that it is right off of the interstate so traffic noise is an issue. We had to keep our fan running all night to drown out the noise. Definitely NOT a walkable area.

Nice clean Hotel, apparently good area for airport but not much else around. Right on side of freeway which was noisey at night.

I was well satisfied with the staff. The location isn't all that great, but it was a very clean and well maintained facility and I didn't experience any noise or any problems with other guests. The staff for breakfast was wonderful. Everyone was nice and attentive, but not overly so. Thanks. I look forward to staying with you all in the future.

This hotel is very dirty and the staff is very rude and dishonest. The employee told my wife to park her car in a certain area since she was paying to leave it there and take the shuttle to the airport. The employee claimed there are security cameras everywhere and a security officer to make sure vehicles are safe. This is a complete lie bc when the wife returned from her trip, her car had 3 busted windows. When she asked the employee on how this could happen with a security guard on staff he didn’t answer. My wife asked to see the security footage of this incident and he said that there were no cameras facing the vehicle. This is going to cost $2k in widows and now I cannot get the manager of the hotel to call me back. I contacted the corporate office and have a file on the incident but was told to wait on the manager to call me. Lack of customer service and would not stay here for free!!!!!!

Excellent location for us near UT Southwestern Medical facilities. Lots of noise on interstate side of property. Heat/AC thermostat does not have an option to have fan run constantly. That usually would help with noise. Unit has constant fan capability but thermostat doesn’t. Breakfast is good if your room includes it.

Great location and nice room

The property itself is wonderful; however, the area around the property is less than stellar. Car break-ins are frequent due to the area around the property.

Excellent location near the airport

This hotel is ideal for a quick stay in Dallas near Love Field. It was a clean, spacious room with a kitchenette. The shuttle was an added benefit. Also it had a nice breakfast included.

Breakfast was excellent. Ate at the restaurant a couple of times and the selection was limited, but the food was very good. Beds were comfortable in the room was clean. Some road noise, but was not unbearable.

My room was quite, clean and comfortable. Checkin was fast. I checked in at 11pm and was disappointed the bar, restaurant had already closed. TV did not work; I called the front desk who said they would send someone, but he never showed up likely due to the late hour.

I have no complaints about this hotel. We plan on staying again. The service was great. Everyone was friendly the breakfast that comes with your room is amazing every morning they add a little something different. I’ve stayed at many hotels. I will definitely put this one up in my top five for the money did I mention I had a great room too the rooms are really nice.

Overall our stay was very nice at this hotel. Breakfast was amazing each morning, little disappointing we couldn't take it to go but not a huge deal. Great little market for quick eats. Could tell the hotel was brand new, our lamps still had some plastic on them. Downfalls were the shower was a little slippery and seemed to be on a slope. No exhaust fan in the shower either and the one vent in the bathroom you could hear people talking from another room and could smell some puff puff pass. Some dead space in the rooms, could have been laid out differently to make a better flow. But overall had a great visit and the pool is amazing. So warm!

Very clean and good property. The big issue is that breakfast was cold. some of the items like eggs should have had burners to keep the food warm. Most of the items were cold and gave the impression of left overs. But the property was clean, safe well organized and the staff were helpful

Evidently I was supposed to receive a coupon for breakfast, showed up at 0630, due to 0700 shuttle to airport. Turned away by breakfast staff, told to go to front desk for coupon, no one at front fed that could help me until 0730. Totally sucked had to pay $15 for airport breakfast

The booking said breakfast was included but that was for the attached hotel and there was no place close you had to drive but the trip was a good

Staff and property were good with exception of grill being down, apparently it has been down for a while.

Great property! Breakfast was amazing. Would definitely stay here again!

Very comfortable bed, quiet, nice breakfast buffet