Staybridge Suites Clermont Southeast by IHG

Staff was friendly, hotel was immaculate, pool was small but nice. My only negative was the free breakfast started at 7-7:30 rather than

Very clean, excellent staff and pool/whirlpool was great

Start to finish was a complete disaster. After my reservation was booked I contacted them on Wednesday to ask about payment as I was making arrangements for our softball team. I was told by a gentleman to call back with the card information once I had the team funds ready. I called back Thursday and was told that they couldn’t find my booking. I contacted Expedia at which time Expedia reached out to the hotel and they were told the manager wasn’t there and that’s who I needed to speak with. I called back Friday (day ppl were arriving) and I was told that I had to complete a credit authorization form. I was told to give it an hour to reach my email. I waited an hour and 15 and didn’t receive it. I called back and then I was advised they hadn’t sent it yet. Once I finally got it it was completed immediately. Lo and behold we get to the property and it’s chaos. Nothing had been done, they gave my room to someone else, had to wait for them to fix it. They couldn’t figure out who they gave it to. We booked this hotel mainly for the pool as we had a softball tournament in 100 degree weather. We get back to the hotel and they tell the girls the pool isn’t usable they would fix it. We come back from dinner and they said it’s not fixable. Later that night we see a family coming out of the pool and they said the hotel said they could use it but the signs weren’t correct. Overall an awful experience and I spent 2,500 for literally nothing.

The room was clean, but the first one that the front desk woman put us in had a bed that was not made. She promptly moved our room so all was ok. The bed was comfortable but should have had an extra blanket on each bed. MOre workers were needed to accommodate the large breakfast crowd on Sunday morning. Better table clean up and food refilling was needed

Staff were nice. Room was spotless and free breakfast was really good

Location 10/10, room size 10/10 and breakfast 10/10 - room shower was dirty, there was pubic hair on walls and drain.

Excellent service, clean room

The hotel itself was beautiful and very clean. Our room was spacious and comfy. Breakfast was fresh and there was variety of foods to choose from. Would go back and stay there! Loved it overall :)

my room was clean

Our room was clean and very comfortable. We would definitely recommend this hotel and would stay here again.

Hotel novo, limpo, aconchegante, ambiente familiar e com uma otima equipe! Definitivamente irei voltar e recomendo!

I can’t tell you how impressed I am with this hotel. The staff goes above and beyond and the hotel is brand new and spotless!!!! Breakfast was amazing. Rooms are huge with full size appliances and a living room

Quiet and clean. Friendly staff

The room was clean, but the first one that the front desk woman put us in had a bed that was not made. She promptly moved our room so all was ok. The bed was comfortable but should have had an extra blanket on each bed. MOre workers were needed to accommodate the large breakfast crowd on Sunday morning. Better table clean up and food refilling was needed

Very clean hotel. The room is nicely laid out. The staff was amazing.

Great rooms

Location 10/10, room size 10/10 and breakfast 10/10 - room shower was dirty, there was pubic hair on walls and drain.

The hotel itself was beautiful and very clean. Our room was spacious and comfy. Breakfast was fresh and there was variety of foods to choose from. Would go back and stay there! Loved it overall :)

Rooms clean and beds comfy. Breakfast was good. I would just check the hot water in the shower. Didn’t get hot and shower was slippery. However I still give a 5. Nice hotel.

Clean and spacious rooms, bed was comfy, staff was very helpful and patient. It’s a beautiful hotel and I would def. Stay here again.

New hotel, spacious, very attentive staff, good breakfast. Definitely coming back.

I can’t tell you how impressed I am with this hotel. The staff goes above and beyond and the hotel is brand new and spotless!!!! Breakfast was amazing. Rooms are huge with full size appliances and a living room

Wonderful place , very new , lot of appliances in the room

Breakfast was your standard hot buffets but you tasted. Albi Who ran the front desk in the morning was very help and kind. I would so stay again when I go back that way to visit my cousins!

The room was clean, but the first one that the front desk woman put us in had a bed that was not made. She promptly moved our room so all was ok. The bed was comfortable but should have had an extra blanket on each bed. MOre workers were needed to accommodate the large breakfast crowd on Sunday morning. Better table clean up and food refilling was needed

Very clean hotel. The room is nicely laid out. The staff was amazing.

Staff was friendly and accommodating with late check-out

The staff was very pleasant and helpful.

This hotel was amazing. Staff was very nice. Hotel was clean.

I can’t tell you how impressed I am with this hotel. The staff goes above and beyond and the hotel is brand new and spotless!!!! Breakfast was amazing. Rooms are huge with full size appliances and a living room

Quiet and clean. Friendly staff

The hotel is new, the room is super clean, the front staff is marvelous, super attentive and friendly. This hotel is the best

Start to finish was a complete disaster. After my reservation was booked I contacted them on Wednesday to ask about payment as I was making arrangements for our softball team. I was told by a gentleman to call back with the card information once I had the team funds ready. I called back Thursday and was told that they couldn’t find my booking. I contacted Expedia at which time Expedia reached out to the hotel and they were told the manager wasn’t there and that’s who I needed to speak with. I called back Friday (day ppl were arriving) and I was told that I had to complete a credit authorization form. I was told to give it an hour to reach my email. I waited an hour and 15 and didn’t receive it. I called back and then I was advised they hadn’t sent it yet. Once I finally got it it was completed immediately. Lo and behold we get to the property and it’s chaos. Nothing had been done, they gave my room to someone else, had to wait for them to fix it. They couldn’t figure out who they gave it to. We booked this hotel mainly for the pool as we had a softball tournament in 100 degree weather. We get back to the hotel and they tell the girls the pool isn’t usable they would fix it. We come back from dinner and they said it’s not fixable. Later that night we see a family coming out of the pool and they said the hotel said they could use it but the signs weren’t correct. Overall an awful experience and I spent 2,500 for literally nothing.

Great place location will definitely recommend

Location 10/10, room size 10/10 and breakfast 10/10 - room shower was dirty, there was pubic hair on walls and drain.

Breakfast was your standard hot buffets but you tasted. Albi Who ran the front desk in the morning was very help and kind. I would so stay again when I go back that way to visit my cousins!

Loved the hot breakfast with multiple options. Love the chocolate chip sconces too ! Coffee has great flavor and loved the type of bagel and eggs were tasty .

Staff was friendly, hotel was immaculate, pool was small but nice. My only negative was the free breakfast started at 7-7:30 rather than

Staff were nice. Room was spotless and free breakfast was really good

Breakfast was fine

The hotel is new and spacious. The breakfast could be better.

The hotel itself was beautiful and very clean. Our room was spacious and comfy. Breakfast was fresh and there was variety of foods to choose from. Would go back and stay there! Loved it overall :)

Great breakfast

I can’t tell you how impressed I am with this hotel. The staff goes above and beyond and the hotel is brand new and spotless!!!! Breakfast was amazing. Rooms are huge with full size appliances and a living room

Room was great. Breakfast did not impress me. Not enough staff servicing the breakfast