Name: The Capitol Hotel Downtown, an Ascend Collection Hotel
Address: 711 Union Street, Nashville, Tennessee, United States of America, Nashville, Tennessee, US
Price range: $137–$395 per night
Rating: 7.33

What guests think

Across reviews of The Capitol Hotel Downtown, an Ascend Collection Hotel, guests consistently highlight friendly service and a walkable location near Broadway, while noting the motel-style layout with exterior corridors, small rooms, thin walls, and street or hallway noise.

Many enjoyed the hot breakfast and the lobby bar, though food quality and variety were described as average by some. Valet only parking adds cost and can be slow, with some frustrations about retrieval times. Cleanliness is generally acceptable, but a subset of reviews cite maintenance issues, drafts, and occasional pests. Best suited to travelers prioritizing location over amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Motel style property with exterior corridors and an elevator located outside/in the garage; the lobby bar is appreciated. Parking is valet only with an added fee, and retrieval can be slow or chaotic at busy times.

Related guest reviews

8

Patrice

Feb 19, 2025

·

Stayed 1 night

Erik, the valet, was super helpful. He was informative and accurate with his information. He's a real asset to the hotel. People should be aware that the elevator is not accessed from the hotel lobby, and the rooms are accessed from the outside. These are not desirable features.

6

Michael

Sep 10, 2024

·

Stayed 2 nights

Location good

8

Holly

Mar 11, 2025

·

Stayed 2 nights

Great location! It is more of a motel than a hotel which I didn’t know when booking. I did appreciate they had a security guard working in the night which I liked when arriving home from an evening of Nashville fun and having to walk through a parking garage. The bar area is fun and they have live music. A nice budget friendly option so close to TPAC and Broadway!

8

Russell

May 21, 2024

·

Stayed 5 nights

Did not like having to use valet service for car.

6

Dennis

Jul 6, 2024

·

Stayed 4 nights

Parking fees

10

Sara

Mar 21, 2025

·

Stayed 2 nights

The staff is great and rooms are wonderful inside. The elevators didnt work great and were not convenient. Food only is finger bar food. TV was old and didnt work great. 3.5 stars. Bed was comfy, room was clean lotion stinks!! People amazing!

6

Rachel

Jul 25, 2025

·

Stayed 2 nights

My wife and I stayed here during our trip to see Ateez at Bridgestone Arena. While the room was okay enough, the pictures online look nothing like the actual property. This isn't a hotel, it's a renovated motel, which means the walkways to get to the rooms are outdoors. The street noise is extremely noticeable and anyone walking by to get to their rooms are also impossible to ignore, even at regular conversation volume. The elevator is completely detached from the check-in area. Parking is forced valet parking at $35 per night. The staff were decently friendly. There was a small coffee maker and a fridge that leaked all inside the cubby hole it was shoved into but no microwave. The bathroom is only separated from the rest of the room by a sliding barn door style partition. While there were thankfully no roaches to be seen inside of our room, a handful were seen skittering along the walkways coming home at night after the show. The one huge plus was the air conditioning unit, that thing was great. We wouldn't choose to stay here again knowing that it's a motel format instead of all indoors hotel but for the stay we did have, it was resolutely average and unremarkable.

8

Jaclyn

May 5, 2024

·

Stayed 2 nights

The room itself was recently renovated and nicer than the pictures portrayed. The hotel is in a convenient location not far from Broadway and a quick scooter ride to the Gulch for brunch. The worst part of our stay was the hour and a half wait for our car from the valet, among lots of other guests.

6

KRYSTAL

Mar 1, 2025

·

Stayed 1 night

Good location - i was unaware there was no hotel parking. You can either park in a parking garage for 45 a night or pay for valet parking at the hotel for 30 a night. All the employees were very friendly and the room was clean and comfortable

8

Diane

Oct 6, 2024

·

Stayed 5 nights

Pictures are a little deceiving. This is a motel with outside rooms.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms clean, but others reported pests, dirty or worn common areas, and inconsistent housekeeping. Maintenance complaints include poor door seals and variable water pressure/temperature.

Related guest reviews

4

Patricia

Apr 19, 2025

·

Stayed 2 nights

The bathrooms and linens were clean but the floor in the main area was dirty. Overall, the room was not as nice as it looks on the website. It was a little shabby.

6

Alisha

Sep 23, 2024

·

Stayed 2 nights

The room did not have enough towels. The bathroom had hair and a cockroach in it.

4

Crystal

Oct 25, 2023

·

Stayed 2 nights

The room doors are outside, like a motel. Dirty, trash in corners, staff around outside but not taking care of it. Elevator is outside to the rooms, unsafe. Dirty, old building. The “free” breakfast is ordered an a piece of paper, then packaged up in a styrofoam container. Very limited options. Coffee and water are free, all other beverages for breakfast are $4 each. Staff was pleasant. Would not stay here again.

4

Eric

Aug 15, 2025

·

Stayed 1 night

The bed sheets was not clean the shower head was not working properly the bar tender was rude. The room just didn’t feel clean glad I was there for only one night

8

Lorraine

Aug 31, 2025

·

Stayed 2 nights

Very clean!! Walking distance to Broadway and many, many dining choices! Breakfast was great!

2

Ross Uros

Sep 1, 2024

·

Stayed 2 nights

** COCKROACH MOTEL. DO NOT STAY HERE!!!** It's a MOTEL with exterior rooms off of shared balconies and NOT a hotel. It is a very old and extremely poorly maintained building in a rough area. You'll be stepping over homeless people sleeping on the sidewalk on your way back to the hotel at night. The doors are very old and difficult to close, so all you hear through the night is neighboring doors slamming hard. The building was lightly "renovated" to look deceiving in their advertising and website pictures, but the reality is quite different. The "renovations" are very low quality and homemade. The bath tub and plumbing are old, you'll be standing in your own filthy water as the tub doesn't drain well at all. The wall mounted air conditioner is very old and sounds like an airplane landing. There's a small fridge that doesn't work, your food will go bad. I saw a huge COCKROACH run across the room. I tried photographing it to show management, and while I was trying to take the picture a 2nd cockroach run out from under one bed and hid under the second bed. Do NOT leave your luggage open! This place is infested. We checked out immediately! DISGUSTING!

4

Russell

Jun 30, 2024

·

Stayed 7 nights

Really a motel not a hotel. Has outside doors not indoor. All of the staff was excellent and went out of their way to try and accommodate. The dining area had a dead cockroach and fruit flies. Rooms had been upgraded but property itself old and very run down.

2

lisa

Aug 5, 2025

·

Stayed 3 nights

Absolutely disgusting. Filthy. Not maintained. Renovations done only to rooms. Cheaply done. This is a motel not hotel. Old and not renovated.

8

nick

Aug 20, 2025

·

Stayed 4 nights

Nice room - shame there was zero natural light as our room was opposite the elevator which got rather loud at times- I imagine if you didn’t have this room then you would have no issues with this hotel. The staff are super friendly and helpful. The hotel was very clean. Bed was very comfortable. The breakfast was great! It feels like a long walk back from broadway in the heat but is close enough to the attractions.

2

Nancy

Jan 30, 2025

·

Stayed 1 night

Checked in and checked out within 10 minutes. Ended up booking another hotel nearby. This “hotel” is more like a motel and Is valet only but they parked it in a public parking garage across the street. When we checked out the room, the bathroom had bloody toilet paper in it. Felt very unsafe.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally small with barn style bathroom doors that don’t fully close; noise from thin walls, corridors, and streets is common. Some rooms are updated and comfortable, but bed and pillow comfort varies.

Related guest reviews

8

Lisa

May 22, 2024

·

Stayed 1 night

Great breakfast, adequate rooms except for bathroom door did t close all the way. Thin walls but otherwise good value for the money

10

Eric

Oct 20, 2025

·

Stayed 2 nights

Room was a little small but overall not bad for a night or two. I would stay again.

8

Akihiko

Jul 5, 2025

·

Stayed 1 night

Good location near Broadway. Unfortunately the walls are thin and I can hear the noise from the next room.

6

Marisela

Dec 27, 2024

·

Stayed 2 nights

Overall stay was ok. Good location. Room is small , and was a little disappointed with the beds and bathroom door. Bed were pretty noisy and the bathroom door was hard to open and close it was super noisy.

4

Abbie

Oct 6, 2024

·

Stayed 1 night

The room was ok. The bathroom door didn’t shut all the way. The bed was noisy to get in and out of. Walls are thin. You can hear other peoples tvs and you can hear people talking outside of the room.

10

Michael

May 12, 2024

·

Stayed 2 nights

Great location, only about a 10 walk to Broadway. Rooms are noise, you hear doors slam and people talking in the hallway

4

Melissa

Mar 25, 2025

·

Stayed 1 night

Valet and front desk very friendly and personable. Room was smaller than pictures shown and on a loud busy street.

6

Bryce

Apr 2, 2025

·

Stayed 4 nights

Our room was recently updated but it was TINY. Literally two people couldn’t walk between foot of the bed and the desk. Very cheap towels, facial tissue, toilet paper. Staff was very nice. Great location.

4

Dina

Jun 28, 2024

·

Stayed 1 night

Few blocks walk to Broadway. Online pictures are deceiving. Some exterior entrance rooms and some interior entrance rooms. Interior room with King bed is very small and hard to maneuver around.

8

nick

Aug 20, 2025

·

Stayed 4 nights

Nice room - shame there was zero natural light as our room was opposite the elevator which got rather loud at times- I imagine if you didn’t have this room then you would have no issues with this hotel. The staff are super friendly and helpful. The hotel was very clean. Bed was very comfortable. The breakfast was great! It feels like a long walk back from broadway in the heat but is close enough to the attractions.

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AI-generated summary based on recent guest reviews

Service

Staff are frequently praised as friendly, helpful, and welcoming across departments. Some guests, however, reported rude or unprofessional interactions, billing/refund issues, and slow or problematic valet service.

Related guest reviews

4

Tyrone

Mar 9, 2025

·

Stayed 1 night

involving the front desk supervisor, Cory Chester. I was subjected to unprovoked verbal abuse, including profanity and violent threats, which is completely unacceptable and deeply concerning. Never in my life have I encountered such behavior from a hotel employee, let alone at a Choice Hotel property. This level of rudeness, aggression, and harassment is entirely unwarranted and unprofessional.

10

Sheryl

Jun 10, 2025

·

Stayed 3 nights

The staff was wonderful.

4

Jared

Aug 25, 2024

·

Stayed 2 nights

This property had some ups and downs. I felt like an inconvenience to the staff when checking in. And I was told they could do nothing to match the lower price of my roof, as it had dropped about $30 a night between when I booked and arrived. This despite showing the staff the choice hotels policy on price matching. The valet staff were pleasant. The hotel is on the north side of downtown and an uphill walk from broadway. It did not feel unsafe but definitely in a less maintained part of downtown. The room was updated to be a more modern choice but noise and sounds from adjoining rooms was hard to ignore. Biggest complaint was the bath towels were pretty small and I think prisons have softer options. Breakfast was reasonable but nothing amazing. In hindsight spending another $30-40 a night for the nearby hotels would have been worth it.

10

cyndi varney

Apr 4, 2024

·

Stayed 2 nights

Our first contact "Angel" at the front desk was a breathe of fresh air. She deserves 10 stars. The valet staff were very respectful and responsive. It may not be the Ritz but, they treat you like it was. No complaints here, I would come back for sure.

4

Jennifer A

May 19, 2024

·

Stayed 3 nights

Front desk staff and staff at breakfast were very nice and helpful. Issue with management. We had to leave early due to illness, and the front desk manager advised we would not be charged for the two nights planned, but for which we were not able to stay at the property. However, afterwards we WERE billed for the two additional nights. Be advised - Property has exterior hallways and there is construction currently being done around the property.

10

Shannen

Oct 8, 2024

·

Stayed 4 nights

Staff is exceptional in every way everyone was so kind and hospitable!!

6

Heather

Mar 31, 2024

·

Took 15 minutes for someone to come check us in. Others waiting. I noticed after check out I was charged twice and still waiting for a refund.

8

Jaclyn

May 5, 2024

·

Stayed 2 nights

The room itself was recently renovated and nicer than the pictures portrayed. The hotel is in a convenient location not far from Broadway and a quick scooter ride to the Gulch for brunch. The worst part of our stay was the hour and a half wait for our car from the valet, among lots of other guests.

2

Deanne

May 16, 2025

·

Stayed 2 nights

ihave never stay somewhere that the receptionist was so rude. only thing good about this place was Eric the valet guy. Hatd pass on anything else for this hotel. Room was duper noisy, didnt feel safe and guest were treated so unprofessional.

10

zachary

Jul 4, 2025

·

Stayed 1 night

Staff was extremely helpful and nice. Valet was attentive.

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AI-generated summary based on recent guest reviews

Location

Walkable to Broadway and downtown sights in about 10–15 minutes, though the return is uphill. Some noted street noise and that the surrounding area can feel less polished or less safe late at night.

Related guest reviews

2

Elizabeth

May 25, 2025

·

Stayed 3 nights

We stayed here for the convenience of location. Absolutely not worth the money. The walls are paper thin to the point you can hear the room next to you unzipping the suitcases. The pillows are about 10x10, when asked for a standard size pillow they said they don’t have any. The outside walls were just as thin as indoors. Definitely not a peaceful night sleep, especially come 2-3AM. The only positive thing was the breakfast.

8

Angela

Dec 15, 2023

·

Stayed 3 nights

This hotel was conveniently located to downtown (short 10 minute walk). Convenient pizza shop right next door. Lobby bar was great, wish it was open earlier. The staff was super helpful and amazing. However, the rooms are in need of updating. It seems like they are in the process of "trying" but seems like its been done cheaply. The construction was loud in the morning since the entrance to your room is outside, not like a typical hotel. Would stay here again for the price and convenience of location.

6

Sandra

Nov 9, 2024

·

Stayed 3 nights

This was an okay place to stay. We would have spent more for a nicer place; however was really walkable to Broadway which is where we spent most of our time.

8

Kelly

Jul 28, 2025

·

Stayed 1 night

Affordable and clean, about a mile walk to Nashville nightlife.

8

Peter

Mar 24, 2025

·

Stayed 4 nights

The noise right now is just because they are doing construction across the street on a War Museum. Dump trucks and cement trucks banging at 6:30 in the morning. Once this is complete though, noise level should be fine. You're about a 10 minute walk to the bars on Broadway.

10

Andrew

May 29, 2025

·

Stayed 3 nights

Great location to walk to Broadway

6

Laszlo A

Jun 5, 2024

·

Stayed 1 night

Not a great area.a lot of homeless people hanging around .20 minute walk to Broadway

10

John

Apr 30, 2025

·

Stayed 1 night

VERY convenient to all points in downtown Nashville. We walked down to The Pinnacle for a concert, couldn't have been easier!

10

Judi

Sep 9, 2025

·

Stayed 4 nights

This property is a bit tired. Good location for hitting the honkytonks on Broadway and near the Ryman. Be aware that its a bit of an uphill slog to walk back to the hotel from Broadway

8

Mark

Aug 20, 2025

·

Stayed 1 night

Convenient to downtown Nashville

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AI-generated summary based on recent guest reviews

Dining

Breakfast often earns positive comments for being hot and satisfying, but others call it basic, limited, or occasionally cold. The lobby bar and a late night pizza spot next door add convenient options.

Related guest reviews

8

Jennifer

Dec 15, 2024

·

Stayed 2 nights

It was alright. Breakfast was horrible

8

Jadine

Jun 22, 2025

·

Stayed 3 nights

Good value for location. Bartender was especially helpful and courteous.

8

Holly

Mar 11, 2025

·

Stayed 2 nights

Great location! It is more of a motel than a hotel which I didn’t know when booking. I did appreciate they had a security guard working in the night which I liked when arriving home from an evening of Nashville fun and having to walk through a parking garage. The bar area is fun and they have live music. A nice budget friendly option so close to TPAC and Broadway!

8

Lorraine

Aug 31, 2025

·

Stayed 2 nights

Very clean!! Walking distance to Broadway and many, many dining choices! Breakfast was great!

8

Cory

Oct 3, 2025

·

Stayed 1 night

Breakfast was great!

8

Cynthia

May 7, 2025

·

Stayed 3 nights

Room was updated and clean. Complimentary hot breakfast stocked well.

10

Tyler

Oct 2, 2024

·

Stayed 3 nights

We stayed in a newer room, the space was small but had everything we needed and was clean and in good condition. The breakfast was always well stocked, clean and good, scrambled eggs, sausage, bacon, gravy, yogurt, cereal, bagels, bread, English muffins, waffles, coffee, juice, tea, milk. Easy 10 minute walk to Broadway.

8

Gunnar

Oct 7, 2024

·

Stayed 3 nights

Very clean and quiet. Breakfast not so good

10

Christopher

Dec 9, 2024

·

Stayed 3 nights

The Capitol worked fine for us. Although it is a bit tired, Everything was clean, the people we encountered were great, and the breakfast (bacon and eggs) better than the standard carb-only hotel fare. Reasonably priced and well situated, it fit our needs nicely.

8

Maegan

Dec 9, 2024

·

Stayed 4 nights

Great hotel close to broadway. Good stores around. The pizza place in the parking lot is great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$119
February	$143
March	$184
April	$177
May	$173
June	$177
July	$139
August	$149
September	$190
October	$213
November	$160
December	$133

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $138	15 $147	16 $146	17 $227	18 $395	19
20 $297	21 $178	22 $250	23 $179	24 $273	25 $302	26 $302
27 $137	28 $156	29 $158	30 $162

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $259	3 $239
4 $178	5 $153	6 $154	7 $156	8 $175	9 $327	10
11 $251	12 $175	13 $183	14 $176	15 $174	16 $328	17 $328
18 $149	19 $176	20 $175	21 $198	22 $200	23 $233	24 $274
25 $175	26 $137	27 $141	28 $146	29 $154	30 $203	31 $207

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Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed

Standard Room, 1 King Bed

Room, 1 Queen Bed, Accessible

Room, 1 King Bed (Upgrade)

Standard Room, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Capitol Hotel Downtown, an Ascend Collection Hotel

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Prices for upcoming dates