Embassy Suites by Hilton Nashville Airport

I will be writing to Embassy Suites directly with my complaints about their desk agent that checked us in (Hayden) which started the whole experience off on a bad note. That guy was the most morose, sullen person I'd ever met and he shouldn't be in the hospitality business. I told him as much and the Shift Supervisor Jaci tried to find out what happened when she overheard me tell him that. She was great and you are lucky to have her. The room had several maintenance issues that I gave, in writing, to the guy who checked us out 2 days later (another guy with no personality or friendliness - how do they get hired?). The guys cooking at the breakfast buffet in the morning were a delight and made me a first quality, perfectly-cooked omelet and I told them that. Very pleased with the quality of that entire breakfast. The lobby area and massive seating area were immaculate and super clean - good job by housekeeping in that area. It should be better disclosed that there is a $20 daily parking fee.

Yes

Clean room, staff was nice, breakfast was great, restaurant staff and food were wonderful. Great stay, will be back!

Clean but dated room. The breakfast and the staff were great!

Staff was wonderful. We were able to check in early. The restaurant waitress was great. Good food. We will definitely stay there again.