Name: Best Western Plus Nashville Airport Hotel - BNA
Address: 911 Airport Center Drive, Donelson, Nashville, Tennessee, United States of America, Nashville, Davidson County, US
Price range: $86–$167 per night
Rating: 8.45

What guests think

At Best Western Plus Nashville Airport Hotel - BNA, guests often praise clean rooms, friendly staff, good value, and convenient airport access, while reviews also note firm beds, airport noise, and mixed experiences with the pool, shuttle timing, and maintenance.

Breakfast is widely appreciated, and the espresso/coffee machines are a plus, though a handful of guests considered the offerings average. Several reviews report vehicle break-ins and tight parking, raising security concerns for those driving. Expect a clean, convenient airport stay with variable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is convenient and starts early, but it runs hourly and does not operate late at night; some guests reported long waits or no pickup. Pool availability and cleanliness vary, the fitness room has been under repair, parking can be tight, and several car break-ins were reported.

Related guest reviews

10

Nakia

Jul 15, 2025

·

Stayed 1 night

Nice clean room, bed comfortable. Quiet. Pool needs a good cleaning. Overall stay was nice. Would stay again.

2

Christina

Jul 25, 2025

·

Stayed 1 night

Our vehicle was broken in to along with 3 other vehicles in the parking lot. Front desk said their exterior video surveillance cameras do not work, so no video of the crimes committed. Front desk was not helpful or apologetic about the experience at all and seemed “put out” that they had to clean up all the broken glass from our busted out windows in their parking lot! Do better “Best Western” will NEVER stay at another one!

8

Laurence

Nov 13, 2024

·

Stayed 1 night

It was clean, easy check in… only issue was no airport shuttle after 11pm that wasn’t on website.

6

Wittney

Sep 1, 2025

·

Stayed 3 nights

The fitness room was completely empty. The pool didn’t look swimmable. Wouldn’t stay there again

8

Sarah

Apr 17, 2025

·

Stayed 1 night

The only issue was with the airport shuttle service. We waited for 30 minutes (and called the front desk three times) but the shuttle never came. Everything else was great!

2

Katlin

Oct 13, 2025

·

Stayed 2 nights

We checked in on Friday afternoon and immediately there was no attendant to be found. Waited 10 mins to check in, room was pretty decent other than the bathroom not being very clean. Skip forward to Sunday morning as we were headed to breakfast and my husband asked a guy on the elevator, how is your day going? The guy immediately informs us that a bunch of cars got their windows busted last night. We go out to the parking lot and see that we had two of our windows busted. Police report on the windshield. No one from the hotel informed us, or heard the car alarms going off. Once we had our rental towed they still failed to pick up the glass mess from our car. (Hopefully no one stepped into it) We didn’t receive a sorry or nothing. Talked to one of the workers who said it’s a pretty common thing to happen there. The whole stay we had there the attendant was MIA half of the time. We called to speak to the manager who was extremely rude about the situation and not compassionate at all. PLEASE DONT STAY HERE, your car is not safe at all!!!!!

8

John

Aug 4, 2025

·

Stayed 2 nights

Fitness center was down for reconstruction work.

8

Melanie A.

Jul 2, 2025

·

Stayed 1 night

Great location, quiet hotel, comfortable beds and good layout. Perfect for a drop in before a flights. The bathroom felt dirty, the tub backed up with each shower and the swimming pool was gross.

10

Adam

Dec 31, 2024

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Stayed 1 night

Good shower. Only hotel near airport with shuttle leaving at 3:45am - 4:00am for very early flights. Good amenities including indoor pool, gym and a great all day coffee station with lattes, cappuccino etc. Clean and conveniently near airport with free parking and shuttle.

4

donna

Aug 16, 2025

·

Stayed 1 night

I needed to get to the hotel from the airport and when I called to get the shuttle they said it was too late. Nowhere did it list a cut off time. If I had known I could have made other arrangements.

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Cleanliness

Many guests found rooms and common areas clean or spotless. Others reported dirty carpets or bathrooms, lingering smoke or weed odors, damp rooms, and occasional pest or maintenance-related cleanliness issues.

Related guest reviews

2

Zachary

Dec 18, 2023

·

Stayed 1 night

Unfortunately, my stay was hindered by a few situations. First off the toilet in our room did not have enough pressure to flush hardly at all but that was not the end of the world. As we were heading to bed my wife spotted a bed bug crawling across her pillow. We immediately got up, showered, and packed all of our things up and went to the lobby where the gentleman kindly offered us another room. At this point it was about midnight and really didn’t have faith that any other room was going to make a difference. We proceeded to sit on the lobby couch from about 11:45 to 4 am then took the first shuttle to the airport. The service that we had was not poor but the facilities and conditions will certainly have a very negative impact on my families traveling habits.

4

Scott

Nov 4, 2024

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Stayed 3 nights

Carpet was filthy, bathroom was dirty, elevator was filthy! The room smells as does the hole hotel!

10

Sharonda

Aug 14, 2025

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Stayed 1 night

The property and room was clean. The check in was easy and quick as I arrived late. I will stay again.

4

Jessica

Jan 30, 2024

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Stayed 1 night

Roaches in my room

6

SALLY

Aug 3, 2025

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Stayed 1 night

Didn’t expect much but the gym was under construction and overall the place was not too clean.

10

Lisa

Nov 7, 2025

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Stayed 1 night

Just an overnight stay due to an early flight, but the beds were so comfortable. Great bedding and pillow! A very clean stay for a great price

2

Samuel

Jul 26, 2025

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Stayed 1 night

The hotel outside of our room was pretty disgusting. Not run down. It just looks like no one who works there has ever met a broom or mop. The room wasn’t much better. Walking the hall from the elevator to our room, you could smell weed. Getting in our room, you could tell it was a smoking room in its past life. Additionally, the shower had a defect where it had a layer of water beneath the floor of the shower effectively making you walk on a layer of plastic floating on water. It was very disorienting. Hopefully our downstairs neighbor wasn’t woken up with a water leak.

6

Md Rezaur

Feb 20, 2025

·

Stayed 1 night

The carpet had stains on it. The bathroom floor was a little dirty. The staff were new and a little lost. The bed was not too bad. The best thing about this hotel was the Nescafe Coffee machine. They should definitely spend some money on cleaning and renovating the rooms.

10

Ryan

Nov 12, 2025

·

Stayed 1 night

Room was clean and the bed was comfy! Great water pressure in the shower and Breakfast was good! The staff experience made for a great welcoming stay!!

10

Paul

Sep 17, 2025

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Stayed 1 night

Our room was very clean and bed comfortable. The bathroom was bigger than most and the room was good size. Employees were very friendly and helpful. Breakfast bar was hot and fresh. Also was very surprised at how quite it was considering how close it is to the airport. We would definitely stay there again.

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Rooms

Rooms are generally comfortable and sometimes spacious, but several guests mention very firm or uncomfortable beds, small or unreliable TVs, humidity, and airport or hallway noise. Decor feels dated in places.

Related guest reviews

6

brian

Feb 20, 2025

·

Stayed 1 night

Needs updating

8

Gordon

Aug 27, 2025

·

Stayed 1 night

Positives: Very comfy bed, decent sized room. Front desk people were very friendly and helpful. Close to the airport and the front-desk people gave good directions to get there. The breakfast was very good. The hotel was clean. Negatives: 1. Noisy. The front half of the hotel faces the airport, so you'll hear (and see) the jets take off every couple of minutes. After 11pm the jets stop flying so it's quieter, but until then it's really loud. 2. No decent restaurants nearby. It's all fast food except for a Shoney's, which is like Denny's. 3. Neighborhood one street over is kinda sketchy. Not bad, but I wouldn't walk around there after dark. And the hotel locks their doors after 11pm. 4. Odd housekeeping rules. When I asked if we could change our room to the back to cut down on the jet noise, the front-desk person refused, claiming that the jets would quiet down after 11pm. Other than that, it was OK. It's close to the airport, so if you want to catch an early flight, it's perfect for that.

6

LaVonda

Jun 8, 2024

·

Stayed 3 nights

The room was clean & the bed was comfortable. The reason this property doesn’t receive 4 to 5 stars from me is the fact the room continuously felt damp. That is an ac problem. The ac worked but the carpet felt damp. Sheets felt damp & my clothes felt damp. I complained to the front desk the morning after I’d checked in. No change. The room just felt disgustingly humid the entire stay. I was asked at checkout how my stay was & I once again complained about the humidity in the room. All I got was an apology. Sorry it’s a thumbs down for me.

10

Marian

Sep 25, 2025

·

Stayed 2 nights

The bed and pillows were comfortable. Great place for a great price.

8

Steven

Jul 30, 2024

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Stayed 1 night

Only complaint. Out of any hotel I've ever stayed in the tv was extremely small. Like 23/24 inch maybe. Difficult to see from bed. Room was nice and clean. Upgrade the Tvs and you are set.

4

kayla

Jun 9, 2024

·

Stayed 2 nights

The property wasn’t awful. The beds were clean and complimentary breakfast was nice. It was quite noisy. And our television was out of service-when I asked the front desk, I was told some rooms worked and some didn’t—but we couldn’t be put in a room where it did work. I realize that’s trivial but we had ample downtime and it was inconvenient that the television didn’t work and the wifi was spotty.

6

Vicki

Oct 19, 2025

·

Stayed 2 nights

Overall it was ok. Check in was fast and easy. Elevator is very slow. The room was clean. Water in the shower is really hot which we loved. The bed was NOT comfortable in our opinion. The pillows extremely flat. And being a King bed… the pillows were small. The TV in our room kept blinking in and out while watching a program. Overall it was ok. Would I book again? Possibly. Are there better options for the same value? I’m sure. Oh and hopefully you won’t mind the planes landing and taking off. I know it’s near the airport but you can definitely the the engines.

6

Praveen

Aug 17, 2024

·

Stayed 1 night

An old hotel with outdated stuffs

8

Laurie

Sep 28, 2025

·

Stayed 1 night

The room was spacious and comfortable. The parking lot was well lit. Would definitely stay there again.

8

Catherine

May 16, 2025

·

Stayed 1 night

Big plus: 5 minute drive to BNA and super easy access to Hwy 40. Buffet breakfast acceptable, eating area clean. This is obviously an older building. Our room certainly showed signs of age and had that typical humid odor of a room that needs better ventilation. Price: face it, you’re gonna pay more cuz it’s Nashville and it’s an airport hotel. Bottom line: for the convenience of being minutes from the airport, this will do for one night.

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Service

Staff are frequently described as friendly, helpful, and welcoming, with special praise for breakfast and front-desk teams. Some guests, however, encountered rude or unresponsive service and slow follow-up on problems.

Related guest reviews

10

Anna

Sep 21, 2025

·

Stayed 1 night

The property and staff was fantastic! Great room and terrific location! The staff were extremely helpful and friendly. The breakfast in the morning was terrific! I highly recommend staying here and will definitely be back!

10

Erin

Dec 16, 2024

·

Stayed 1 night

When we checked in the staff was friendly and made sure our first Nashville experience started out great. They changed our room to an upper floor rather than ground floor so my little girl could ride the elevator. They also were very quick about making suggestions for a place to get dinner. When we got to our room our experience was personalized, we were greeted by name on the tv much to my six year old’s delight! Breakfast the next morning was hot, fresh and the best variety I’ve seen.

10

Ron

Sep 1, 2024

·

Stayed 1 night

Staff

2

Mindy

Jun 11, 2025

·

Stayed 1 night

Fire alarm in our room started going off after 5 am. I didnt realize the noise was inside our room at first as I sleep with earplugs. After several times and my family being awakened I went to ask for assistance. The rude man working at the counter accused me of lying about the time it started going off, saying if it had been going off at 5 I wouldn’t have waited to come to desk til 605. He claimed housekeeping would have fixed it at 5 but now I had to wait a half hour. He continued to smirk and insinuate I was lying. I had said 5 something, not 5 on the dot. Regardless, compassion would have went a long way. Nobody came to fix this til 755 am. More than 2 and a half hours later. My entire family was tired and had headaches due to getting woken up several hours before we needed to be up and no solution from the hotel. Reached out to several diff employees requesting to speak to the manager. They told me he’d be in at 8 am, then 10 am, and when we left at 1030 he still wasn’t in. Messaged him and contacted hotels.com and manager refused to reach out to me and offer any apology or response. The rude man who works overnight should not work in customer service. He is the worst customer service I’ve encountered in my life. I have a video I will send the BBB regarding this.

10

Ryan

May 25, 2025

·

Stayed 1 night

Needed an early check in and staff was very helpful with that and very friendly at all points!

2

Cassandra

Feb 22, 2024

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Stayed 1 night

The check in clerk was horrible- she was so rude. I greeted her with a smile and when I asked her a question she was very sarcastic- I asked her if I had offended her and she was very snappy and had horrible customer service. Not sure what I did to make her upset but she was very unhappy to check me in.

10

Leslie

Jul 17, 2025

·

Stayed 1 night

Very nice staff

10

Dorena

Dec 19, 2024

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Stayed 1 night

I came in from a long trip and pretty sick. The front desk lady was so kind and patient. I seriously looked liked and felt like crud and she was So caring. I so appreciated her. The next day the other front desk lady was really kind and helpful as well. I don’t really remember the hotel itself due to being so tired and sick, but the front desk ladies stayed in my mind how kind they were and that oversees everything.

10

Catherine

Apr 24, 2025

·

Stayed 1 night

Clean, beautiful, kind helpful employees all contributed to our stay. The breakfast buffet was awesome and the lady working there was excellent! We were impressed with everything!

10

Emelda

Feb 10, 2024

·

Stayed 1 night

Cheryl at the front desk was very helpful and polite. Ana was friendly and attentive, with a sunny disposition during breakfast time. The shuttle drivers were amiable, safe drivers, timely and courteous. My room was tidy and clean. I was particularly thankful there was easy access to a touchless water fountain, as well as to a variety of tea and healthy sweetener options. Thank you all for an overall good experience during my brief stay in TN. :)

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Location

Very convenient to BNA and major roads, with an easy ride to downtown and some walkable dining options. A few noted the surrounding area feels sketchy and that aircraft noise can be noticeable.

Related guest reviews

10

Alan

Oct 24, 2024

·

Stayed 1 night

Convenient airport location. East Uber to downtown. Hotel shuttle service

8

Gordon

Aug 27, 2025

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Stayed 1 night

Positives: Very comfy bed, decent sized room. Front desk people were very friendly and helpful. Close to the airport and the front-desk people gave good directions to get there. The breakfast was very good. The hotel was clean. Negatives: 1. Noisy. The front half of the hotel faces the airport, so you'll hear (and see) the jets take off every couple of minutes. After 11pm the jets stop flying so it's quieter, but until then it's really loud. 2. No decent restaurants nearby. It's all fast food except for a Shoney's, which is like Denny's. 3. Neighborhood one street over is kinda sketchy. Not bad, but I wouldn't walk around there after dark. And the hotel locks their doors after 11pm. 4. Odd housekeeping rules. When I asked if we could change our room to the back to cut down on the jet noise, the front-desk person refused, claiming that the jets would quiet down after 11pm. Other than that, it was OK. It's close to the airport, so if you want to catch an early flight, it's perfect for that.

8

Angela

Apr 26, 2025

·

Stayed 1 night

Great location and price to stay before an early flight

10

Christine

Jul 29, 2025

·

Stayed 1 night

Safe, quiet, clean, perfect location

10

Sheila

Jan 24, 2025

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Stayed 1 night

A good place to stay before catching a plane the next morning. I have stayed here 3 times and it is consistently nice, with helpful and kind staff. The airport shuttle is offered on the hour starting at 4am and it was on time. Good food all around and some close enough to walk to if you’re feeling it.

10

Pamela

Sep 24, 2025

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Stayed 1 night

Quick stay by airport comfortable easy access to Nashville airport

8

Therese

Jul 30, 2025

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Stayed 3 nights

The ease of getting to the property was great. It was a short drive into the city. The property was very clean and updated.

10

Ronald joseph

Jun 5, 2025

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Stayed 4 nights

Good place to stay--near the airport and within walking distance of several places to eat. There is a light on Royal which makes it easy to go north or south (towards airport) unlike some hotels in the area.

8

Catherine

May 16, 2025

·

Stayed 1 night

Big plus: 5 minute drive to BNA and super easy access to Hwy 40. Buffet breakfast acceptable, eating area clean. This is obviously an older building. Our room certainly showed signs of age and had that typical humid odor of a room that needs better ventilation. Price: face it, you’re gonna pay more cuz it’s Nashville and it’s an airport hotel. Bottom line: for the convenience of being minutes from the airport, this will do for one night.

10

jose

Sep 28, 2025

·

Stayed 1 night

Close to the airport. Very good staff.

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Dining

Breakfast generally earns strong reviews for variety and taste, and the lobby espresso/coffee machines are popular. A smaller number found the food basic or low in quality.

Related guest reviews

8

Lori

Feb 22, 2025

·

Stayed 1 night

Easy check in. Front desk staff was very nice. If you like firm mattresses you will love it here. Breakfast was one of the best I’ve ever had

8

david

Jul 23, 2024

·

Stayed 3 nights

Not sure why the reviews are so high for this place, as it didn't live up to them, unfortunately. It's not terrible, but not as good as its rating would indicate. The hotel itself is okay, the staff were nice, but the breakfast was really poor quality and the whole place was kind of run down and needing a face life. To be fair, the AC worked well and our room was good sized, but all in all, I wouldn't stay here again.

10

Christine

Jan 22, 2025

·

Stayed 2 nights

Terrific breakfast!

10

Anita Gail

Jul 20, 2025

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Stayed 2 nights

Room was very clean. Comfortable bed. Breakfast was delicious. Breakfast attendant was friendly and very helpful.

6

Tim

Jul 29, 2025

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Stayed 1 night

It was a good stay. I would say they should up their security because 12 cars got broken into the night we stayed and they couldn’t tell us anything or heard anything when a car was right by the entrance was broken into and the night auditor heard nothing. They could also improve their breakfast. They had no meat options.

10

Michael

Dec 16, 2024

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Stayed 1 night

Great stay! Clean and comfortable! Very nice breakfast.

10

molly

Sep 16, 2024

·

Stayed 3 nights

Room on first floor had high ceilings, extra roomy and very clean. Breakfast was well presented and there was staff on hand at all times to accommodate guests

10

Catherine

Apr 24, 2025

·

Stayed 1 night

Clean, beautiful, kind helpful employees all contributed to our stay. The breakfast buffet was awesome and the lady working there was excellent! We were impressed with everything!

10

Sherry

May 15, 2024

·

Stayed 1 night

Nice room, friendly staff, good parking, comfy clean bed. Breakfast was tasty and had a nice selection of food items and juices. Loved the automatic coffee machine. Cappuccino and cafe mocha was yummy.

8

Loretta

Jul 20, 2025

·

Stayed 1 night

Friendly staff, clean room. Location and shuttle service conveniently close to airport. Way too few TV cable channel selections. Wanted Great American Family and Hallmark. Breakfast foods and coffee quality and selection not appealing.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$88
February	$94
March	$122
April	$115
May	$110
June	$111
July	$113
August	$102
September	$88
October	$118
November	$89
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $86	16 $100	17 $110	18 $133	19 $133
20 $92	21 $93	22 $92	23 $104	24 $102	25 $119	26 $119
27 $96	28 $98	29 $98	30 $97

Su	Mo	Tu	We	Th	Fr	Sa
				1 $112	2 $125	3 $129
4 $112	5 $112	6 $109	7 $109	8 $109	9 $162	10 $165
11 $109	12 $112	13 $109	14 $109	15 $110	16 $159	17 $159
18 $118	19 $118	20 $118	21 $118	22 $118	23 $167	24 $167
25 $118	26 $118	27 $118	28 $118	29 $118	30 $159	31 $159

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible

Standard Room, 2 Queen Beds, Refrigerator

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Refrigerator

Executive Suite, 1 King Bed, Refrigerator & Microwave

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Nashville Airport Hotel - BNA

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Prices for upcoming dates