Extended Stay America Suites - Nashville - Airport - Music City

Not great, but okay. No airport shuttle, no crib. Room was good size but refrigerator did not work.

My flight was postponed, and before I was in TN I got a call from the office stating it was too late to check in and I lost my room. After asking why and sharing my room was already paid for why it was cancelled, he said I was too late. When I arrived there was no concierge service doors and the front lobby was locked. I called the emergency phone and when someone arrived, he was very rude. I eventually got my room and walked down to find dead bugs in my tub and kitchen. No thanks!

I pay for a room that it was available online and when I got there it was sold out. The lobby was closed and you have to communicate trough a phone they have outside se lobby and they took time to answer, and the place gives bad vibes

Quite honestly the worst hotel experience I've ever had & not worth the $270 I paid. Stayed here for the weekend for an event (Friday night through Sunday morning). When I checked in, I was given a room that wasn't cleaned. They give me a new room. I work remotely so needed wifi which is advertised as free. When I sign in for the wifi, it literally won't let me bypass the upgrade options and closing it out doesn't activate the wifi. So I buy the upgrade for a day at $5.99. End up getting it for two days and the prompt says it's charged to the room. Fine. The next day, I leave the room at 5pm for my event and get back around 11:15pm. Head to the room and my key card isn't working. Hmm... weird. Tried a few times and then head downstairs to the lobby. Apparently, this isn't your typical hotel as the lobby is only open from 7am-11pm. There's someone at the desk that eventually notices me trying to get in and comes to the door. Tell him that my key card stopped working and confirm my name and show my ID. He leaves me outside to go check it out. Comes back and asks if I brought wifi and that there's an $11.98 charge to my room that needs to be paid. Okay...? I paid it. So we don't charge guests for room charges upon check-out. We lock people out of their rooms for $11.98 at 11pm at night. So to sum things up: I'm a woman, traveling solo and I was locked out of my hotel room at 11pm in an unfamiliar city for $11.98. Yeah, never staying here again and don't advise anyone else to.

Property is a bit dilapidated.

I'm sorry for this bad review, I honestly never leave one. But, after dealing with the fully booked issue for 3 hours, the bad communication, the unfriendly manager, yes I did the booking at 10pm but I never thought you wouldnt give all info to expedia or even closed your fully booked hotel so you wouldnt get any more bookings. There was no front desk available after hours. I found out your hotel was fully booked when I arrived to your hotel and call from that old phone to your manager. Expedia did a favor of finding me a hotel after I couldnt get anything for the night. Five stars to Expedia!

Clean and nice, but everything is really worn down. No shuttle to the airport even though they say they’re an airport hotel.

This property seems to be in desperate need of updates. It was clean but the furniture and walls need paint and a refresh.

The room looked kind of run down and the lobby was closed early in the morning when I needed to check out.

I cannot give a review for the hotel, this is for Hotels.com We didn't get to stay here. When we arrived the lobby was closed and no-one answered the call box. Not sure if this was the fault of Hotels.com or a miscommunication between them. The confirmation said midnight was the latest check-in but their lobby closed at 11 pm. I contacted Hotels.com via chat and got zero results. Called the hotel the next morning and they did credit the stay on my credit card. So I am somewhat satisfied, I had to pay twice as much at another hotel but we were so tired from our drive we didn't care at that time. Hotels.com, I am sure will not be offering reimbursement for that though...lol!

The room was not clean and it had a funny smells and stains on the floor stained on the counter top. I had to get a coffee maker. It had dirty carpet you found three stink bugs. and the best part was the handrail had blood going down.

The bathroom want clean, the toilet still had items inside and hair all around toilet. The stovetop was very dirty and the floors not clean. The staff at check was fine, but we didn’t have the room we booked. We booked King and was given a double. Every morning we didn’t see breakfast bags and the staff wasn’t there to ask. A/C was fine. The shower had ups and downs with temp, but was fine once you found the right spot.

The people where very pleasant. The rooms where extremely clean. The bath was extremely clean. It was very comfortable had a very like home feeling.

Room was not clean, outside also quite off, my door lock stopped working when I went to get a hoodie from my car and it took me above 40 mins to get back to my room

If I could give 0 stars I would. Very dirty and noisy. No breakfast and showers refrigerator and things do not work. No service in area either

The "Deluxe suites" were FILTHY! The odor of pet urine burned your eyes. The bed sheets were stained. They did not have any extra linen for the sofa couch. When pulling out the sofa couch, large black spiders the size of quarters ran out from beneath. The hard wood floors were so dirty we threw our socks away, and all of this we experienced in less than 10 minutes. We got our suitcases and run out of there!

There were holes in the walls and scratches to. We also found a cockroach in the kitchen area. The outside of the building need some TLC to.

The room was a last minute stay. We had a puppy that we were traveling with and at first they had us on the 2nd floor. With the puppy I didn't want to use the stairs for potty breaks. I would have had to carry her. So the nice lady at the front desk moved us to a ground floor room. So much better. Room was covered in spider webs and spiders. Guess it had not been booked in a long time.

Under the bed wasn’t cleaned since????? Counters & tiles need replacing. Carpet terrible(dirty, replace!)

Too mush to list, the place was filthy - I’ll send pictures, the smoke alarm was chirping, called from desk from my cell because the phone wasn’t working and they told me they could send maintenance in the morning - it was chirping every 30 seconds, literally. I took a shower in a dirty tub and was amazed by how much dirt came off my feet, it all made sense when I picked up my bath mat, it was black underneath, the floors were caked with dirt and I was walking on it

Not great, but okay. No airport shuttle, no crib. Room was good size but refrigerator did not work.

Room was not clean, outside also quite off, my door lock stopped working when I went to get a hoodie from my car and it took me above 40 mins to get back to my room

This is a good location! The beds were awful though.

The carpet was dirty The firealary didn't work. And made A terrible noise, I want sleep when Arrive At The room. Theycame and take the battout, so I felt unsafe

Front desk was very helpful. I had reserved king suite non smoking. Somehow we were assigned a room which smelled heavily of smoke. Front desk staff reassigned us to a room with only a bed and no pull out couch. We wrre then reassigned to a king suite that was perfect. Bath tub was not clean so couldn't give a better score.

Great location! Rooms are nice and clean, beds are comfy and Jason at the front desk was so sweet and helpful when I checked in.

It was very co vent to have a useable kitchen

Got there right at 3pm for check in and had to wait an hour because they only had 1 housekeeper. Room smelled like cigarette smoke and it was a non smoking room. One of the showers didnt work properly, the other bathroom was stuck on shower only. Cabinets were broken, cigarette burns on the carpet.

First, there was no vending machines on site and no water at the front desk. The operator never answered the phone. I had to continually walk to the front desk. The microwave only worked once. Then it beeped all night. I had to unplug it for the beeping to stop. The bathroom was not cleaned. The to of the refrigerator was dusty and looked as if it was cleaned in at least a month.

I have stayed here numerous times in the past 10-15 years. Does the whole place need a bit of an update and upgrade, probably yes. But their staff has always been polite friendly and helpful. The rooms have never been horrible, again just a bit outdated. The prices are almost always very reasonable and all the rooms are outside or however you describe it, but as a smoker that is a plus cause I can walk out of my room and walk 10 feet from the door to smoke instead of having to navigate hallways and elevators, etc.

Came to check in to find out I didn't have a room. STAY AWAY

This was horrible I had to email corporate! I called to inform I was doing a late check in. I got there at 1215 am. I gave all of my information asked of me. The guy at the counter older African American Bald gentleman wearing hospital scrubs no name tag or anything that leads you to believe he even works there. However 30mins into checkin he states he can’t check me in. My phone number isn’t correct. I have him my number again and he showed me the screen I assured him it was correct. He said he can’t check me in the number is wrong. He asked was I sure if my phone number I said yes. He then states why is there 01 in front of my phone number. I advised him of how his system works and let him know 01 Is the Country code for the United States. Smh. Then after he takes 01 out it goes through. Now we are at 1am he says oh I can’t check you in I’m about to do night audit! I’m like are you kidding me! He asks can I go somewhere for 40mins. I was like if I had somewhere to go I would t be here. I left and returned at 2am. He would not answer the phone outside the lobby in the phone box to call inside. My friend had to beat on the door. He answered the phone and we stated we were back. He took 15mins to come open the door. Then he wouldn’t let me inside saying somehow my reservation got cancelled! I was furious! Not only does he not know how to do his job he smelled and looked ungroomed. And I was welcomed down the street at the AVID great customer service. I would never stay here!

Great location and friendly staff.

I booked two rooms for a 4:00 p.m. arrival. Arrived at property and was told that only one room would be available because the hotel had overbooked. Was also informed that it would be after 6:00 p.m. before the one room was available. Asked the clerk to cancel my reservation and he said I would have to deal with Expedia. After all this, the hotel still billed my credit card.

Front desk was very helpful. I had reserved king suite non smoking. Somehow we were assigned a room which smelled heavily of smoke. Front desk staff reassigned us to a room with only a bed and no pull out couch. We wrre then reassigned to a king suite that was perfect. Bath tub was not clean so couldn't give a better score.

Great location! Rooms are nice and clean, beds are comfy and Jason at the front desk was so sweet and helpful when I checked in.

Quite honestly the worst hotel experience I've ever had & not worth the $270 I paid. Stayed here for the weekend for an event (Friday night through Sunday morning). When I checked in, I was given a room that wasn't cleaned. They give me a new room. I work remotely so needed wifi which is advertised as free. When I sign in for the wifi, it literally won't let me bypass the upgrade options and closing it out doesn't activate the wifi. So I buy the upgrade for a day at $5.99. End up getting it for two days and the prompt says it's charged to the room. Fine. The next day, I leave the room at 5pm for my event and get back around 11:15pm. Head to the room and my key card isn't working. Hmm... weird. Tried a few times and then head downstairs to the lobby. Apparently, this isn't your typical hotel as the lobby is only open from 7am-11pm. There's someone at the desk that eventually notices me trying to get in and comes to the door. Tell him that my key card stopped working and confirm my name and show my ID. He leaves me outside to go check it out. Comes back and asks if I brought wifi and that there's an $11.98 charge to my room that needs to be paid. Okay...? I paid it. So we don't charge guests for room charges upon check-out. We lock people out of their rooms for $11.98 at 11pm at night. So to sum things up: I'm a woman, traveling solo and I was locked out of my hotel room at 11pm in an unfamiliar city for $11.98. Yeah, never staying here again and don't advise anyone else to.

I'm sorry for this bad review, I honestly never leave one. But, after dealing with the fully booked issue for 3 hours, the bad communication, the unfriendly manager, yes I did the booking at 10pm but I never thought you wouldnt give all info to expedia or even closed your fully booked hotel so you wouldnt get any more bookings. There was no front desk available after hours. I found out your hotel was fully booked when I arrived to your hotel and call from that old phone to your manager. Expedia did a favor of finding me a hotel after I couldnt get anything for the night. Five stars to Expedia!

Friendly helpful staff

Queen, in the front office, was very helpful and kind.

It was a convenient option for getting to the parking and airport quickly.

Great location and friendly staff.

Convenient and quiet, near airport.

Wouldn’t stay here again due to the problems surrounding the area and the process to receive my deposit back has been an outrageous process.

Great location! Rooms are nice and clean, beds are comfy and Jason at the front desk was so sweet and helpful when I checked in.

I pay for a room that it was available online and when I got there it was sold out. The lobby was closed and you have to communicate trough a phone they have outside se lobby and they took time to answer, and the place gives bad vibes

Close

Nice clean and quiet area

The bathroom want clean, the toilet still had items inside and hair all around toilet. The stovetop was very dirty and the floors not clean. The staff at check was fine, but we didn’t have the room we booked. We booked King and was given a double. Every morning we didn’t see breakfast bags and the staff wasn’t there to ask. A/C was fine. The shower had ups and downs with temp, but was fine once you found the right spot.

We arrived from an 8.5 hour trip and were exhausted. Check in was at 3 but we arrived at 2:15. We tried to get our room but the front desk said we had to wait until 3. There was no one cleaning at that time. We were told we would have to wait. So, we waited in the truck n the heat until 3. The shower had NO hot water. The room smelt of stale Cheetos and it was loud most of the evening around us. Breakfast was just packaged muffins or granola bars. I’ve never experienced a bad stay at this chain before. I would spend the extra $ to find something better.

Room was not swept, smelled like mold, air conditioner was so dusty, there is no breakfast its a coffeebar and Granola bars. No hair dryer in bathroom, micriwave and stove is old and rusty.

If I could give 0 stars I would. Very dirty and noisy. No breakfast and showers refrigerator and things do not work. No service in area either