Homewood Suites by Hilton Nashville Airport

Room was clean, front desk staff was very friendly and helpful. Hotel Manager was friendly and amazing! Breakfast workers were amazing too! The one knock I have is that we were there for 4 days and room service never came. Had to go down a couple of times to get additional towels. Asked what to do with the soiled towels they told us to just throw them in the hall way. We asked for a bag to put them in to put them in the hall way as they just wanted us to throw them out there in a pile. We were told room service would be there the next day we had a long day at the convention center. Got back at 11:30pm to no room service ever showing up again. The manager thanked us for talking to her about it. But most of the staff was great, and the property was great. I think they are working through some staffing turnover on the room service side but otherwise this was a great place to stay and recommend should you be in the area.

The customer service here is exceptional. The breakfast is really good and is an actual breakfast. They always have coffee and tea available and they started having a light evening meal with some fun trivia. The rooms are nice and have a little kitchen and the bedroom separated from the living room so you can have a little privacy from the kids. There is no other place I will stay at when I come to Nashville which is pretty often. Love love love this place and of course the amazing ladies that work the front desk.

We checked in after flying all day around 8pm. Within 30-40 minutes it was apparent the AC was not working in the room. It was 75 degrees and no airflow at all. We notified the desk and was informed that they had no maintenence available and no room available to move us to. Not because they were full but because they didn't have enough staff to clean all the rooms and no other rooms were clean. After another look around the room the door was missing the secondary deadbold door lock piece. A shelf from the closet was broken and laying on the floor The bathroom door had a large crack in it like it had been kicked in. Additionally was informed by front desk the backdoor of the property keycard bro Changed rooms the next day but the carpet had a large bubble in it right at the doorway which was a constant tripping issue. Housekeeping came and took the only two towels in the room and did not replace them. Which we didn't discover until 7:30 am dripping wet from a shower. When asked at the desk who we speak to about the issues and compensation they said the GM Monday morning. Which I went down at 8am to speak with and learned they don't come in until 10am. Asked for a call when they get in. No call. Called the hotel around 1p be told they are on the phone or unavailable. I asked what time they would leave for the day. Was told 4p. Called about 3:30p for the last attempt and was told by the desk clerk that came on at 3p they the GM was already gone for the day.

Dirty everything. No remote, demand due to proximity to the airport should not lower standards.

Staff was friendly room was clean, good breakfast