Sonesta Simply Suites Austin South

I’m not sure how this hotel has an excellent rating. The guests who rated it excellent must really have low standards. My standards are not high, but this this is by far one of the worst hotels I have stayed in. When we pulled into the parking, we had a feeling it wasn’t going to be an excellent stay. Trash scattered across the parking. After we received our room key on the 3rd floor, the receptionist told us it would be faster to park near the side to get tour room quicker. After moving our car and heading to the elevator, we discovered the elevator was near the front. However, it was out of service, so we had to packed several heavy bags up the front the stairs. As we entered our room, I noticed the aluminum panel at the bottom of the door was hanging out. It could have easily cut my wife’s leg or one of my boy’s legs. The sheets appeared washed, but they had reddish brown stains on the top where pillows would sheets. The stains could’ve been from a nose bleed. When we took showers, the bottom of the tub made a loud noise every time we took a step. There was rust built up on the A/C. WILL NOT STAY AT THIS HOTEL AGAIN!!

Elevator not working People not at front desk

The room was good and looked remodeled. The hotel itself was outdated and the elevator was not working.

Yes the the staff is awesome and very friendly! Room #214 is where we stayed, disappointed the bathroom was moldy the light was rusted,the walls on the shower was peeling! Kitchen was nice never stayed at a hotel with 1. Oh and the sink wouldn't drain very fast also Thanks, Debbie

Very nice rooms for the cost. Very clean