Name: Hilton Garden Inn Austin Downtown
Address: 500 N Interstate 35, Waller Creek District, Austin, Texas, United States of America, Austin, Travis County, US
Price range: $136–$709 per night
Rating: 7.63

What guests think

At Hilton Garden Inn Austin Downtown, guests often praise the friendly, helpful staff and convenient downtown location near 6th Street and the convention center, but note an older feel and several operational drawbacks.

Valet-only parking is frequently costly and occasionally problematic, with some reports of delays, limited availability, and billing confusion. Facilities draw mixed feedback: a very small pool that can be unclean, inconsistent restaurant and bar hours, and sporadic elevator or fitness room shortcomings. Rooms range from spacious with views to dated or windowless atrium-facing layouts, and housekeeping standards vary alongside occasional noise from nearby nightlife. Best for travelers who prioritize location over modern polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Valet-only parking is widely reported as expensive, with occasional delays, limited space, or billing issues. The pool is very small and sometimes dirty, restaurant/bar hours can be limited, and there are isolated elevator or fitness room complaints.

Related guest reviews

10

Denise

Apr 7, 2023

·

Stayed 2 nights

Pool was very dirty but the day after we arrived there was a storm, anyway. Staff were very friendly & helpful.

6

Karina

Jun 16, 2025

·

Stayed 1 night

Good location to stay for a concert at moody center. Didn't like that there wasn't any public parking, only valet for $79.

6

susan

Nov 18, 2025

·

Stayed 3 nights

The location was good for our needs on this trip. The rate was good compared to surrounding hotels. We parked our car at a friends and biked to the hotel to save over $200. Several complaints, when we checked in early on a Thursday afternoon, there were no luggage carts and no rooms with an exterior window. We had a window facing the interior lobby even though we requested a window facing the Capitol. On Saturday night the 4 or 5 elevators weren't working so when we checked out we had to carry all our bags down 14 flights!

4

Jonathan

Jun 6, 2025

·

Stayed 1 night

Only option was $70 per day valet parking. Fitness center severely lacking and smelled musty.

2

Monica

Jun 29, 2024

·

Stayed 2 nights

Parking is not included, parking is $55 per night, only valet parking. Pool is super small and not clean at all

2

Kendrick

Aug 23, 2025

·

Stayed 1 night

Pool was disgusting. Hasn’t been cleaned in awhile. Valet code charged me twice and nothing they nor front desk could do about it. Shower head was broken. Will not stay with them again

6

Madelynn

Sep 21, 2025

·

Stayed 1 night

Bar and restaurant were not open Saturday night (part of the reason we booked this place). Convenience to Austin’s landmarks was great. Hotel is very outdated, but not yet entirely decrepit. Service was great, though valet did take a little longer than expected and is not optional (~$70/night)—unless you’d like to park your car far away in an unsafe lot.

8

Scott

Oct 16, 2024

·

Stayed 1 night

The elevators seem sketchy. Only two of four were working. Consistent Hilton quality of room and amenities, staff great. A couple times on elevator people actually voiced their fearful feelings. Otherwise, property was great.

8

Cynthia

Sep 16, 2025

·

Stayed 3 nights

The pool is tiny and was freezing cold. Rooms are ok, people are friendly. I remember it was terrific years ago

2

Natalie

Nov 15, 2025

·

Stayed 2 nights

BEWARE NO PARKING. Be prepared to show up at 9 pm and be told there is no parking left and you have to park in a public parking garage. For a day and a half that cost us $70. Also watch your debit/credit cards. Ours was charged double the original booking fee and then I had to cancel that debit card, in order to make sure the charge wouldn’t go through becaus the front said “they couldn’t do anything about it”. Very inconvenient to be out of town without a debit card. Rooms were not the cleaned and our toilet ran constantly which made it hard to sleep. Definitely do not recommend.

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Cleanliness

Feedback is mixed: many guests found rooms very clean or spotless, but others reported missed cleaning, odors, or maintenance-related issues in bathrooms.

Related guest reviews

4

Lisa

Mar 26, 2025

·

Stayed 4 nights

Staff did not know the area to support questions for dining or shopping. The site may not look to dated, but the room was not clean.

6

Kaylea

Apr 25, 2025

·

Stayed 1 night

Overpriced for an outdated room. Bathroom doesn’t feel clean and the toilet wouldn’t flush. Parking not included and is ridiculously priced with valet being the only option.

10

ASTRID

Aug 2, 2025

·

Stayed 1 night

I only stayed for one night, but the room was spotless, the bed was incredibly comfortable, and the pillows were excellent. It was also very spacious. I had forgotten some important toiletries at home, and the staff kindly provided them at no extra cost. I will come back and recommend this hotel.

10

Randy

Aug 31, 2025

·

Stayed 1 night

Very clean, friendly.

4

Micah

Jun 29, 2025

·

Stayed 2 nights

I would not stay here again. I would just pay the extra to stay at a 4 or 5 star. There is a very strong mildew smell in the room. The AC would make a loud banging noise. The bed is not comfortable at all. You have to use your key to use the elevator but unfortunately people would just hop on the elevator and wait for someone to put their key in. Therefore making it awkward for actual guest of the hotel. I am not sure what the solution is Maybe wrist bands for guests making it easier for staff to monitor. Bring your own water and snacks. The drinks and snacks are crazy expensive . Water was $9, Diet Coke $7 snicker bar $9. Like The staff at the desk and parking is very welcoming and helpful.

2

Hunter

Nov 19, 2025

·

Stayed 1 night

Awful stay. Room hadn’t been cleaned and there was almost no water pressure and no hot water at all. Never will return and will be disputing the charge for the stay.

10

Kenneth

Mar 16, 2025

·

Stayed 4 nights

The rooms are always very clean and all the staff are friendly.

10

Alex

Oct 30, 2025

·

Stayed 3 nights

Everything clean and easy through the whole weekend

8

Chandra

Jan 5, 2025

·

Stayed 1 night

Everyone was really kind! There were homeless people in the parking garage. But the valet took very good care of our vehicle. Our room could have been a lot cleaner. Actually, I had noticed dried blood on the lock of the door and there was blood on our shower curtain. And you could tell our room hadn’t been dusted or vacuumed under the bed. But the staff really is awesome.

2

Tammy

Jun 21, 2025

·

Stayed 1 night

Overpriced and dirty

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated in places, and some lack exterior windows, while others are spacious with city views. Noise from nearby bars affects certain rooms, and baseline Wi-Fi requires sign-up with faster speeds paid.

Related guest reviews

6

Richard

May 12, 2023

·

Stayed 3 nights

A bar near the hotel played extremely loud music until 2 am. My room was on the 11th floor and it was way too loud to sleep. Hotel says they are aware of the problem but cannot get them to lower the music.

6

Michael

Nov 19, 2024

·

Stayed 2 nights

The hotel room was very small and limited seating options. It was walls and a bed.

8

Lauren

Sep 16, 2024

·

Stayed 4 nights

Lovely staff and service. Indoor areas were well kept. Not all rooms have windows facing outdoors (mine didn’t) which was too bad, but not a deal breaker since I wasn’t at the room very much. Overall pleasant experience.

2

Julie

Feb 19, 2023

·

Stayed 1 night

The mattress was horrible. It was an old innerspring mattress that squeaked. Completely uncomfortable. The pillows were small and flat. Wouldn't stay here again due to the bed situation.

6

Tigist

Apr 15, 2024

·

Stayed 1 night

The views were nice at this property. I was on the I-35 side of the hotel on the 17th floor. I had a great view of the sky and the city. Also, the 18th floor restaurant had nice views. The hotel is downtown near 6th street, so it’s kinda dirty in the vicinity, but the location is good. You can walk to plenty downtown spots within minutes.

6

susan

Nov 18, 2025

·

Stayed 3 nights

The location was good for our needs on this trip. The rate was good compared to surrounding hotels. We parked our car at a friends and biked to the hotel to save over $200. Several complaints, when we checked in early on a Thursday afternoon, there were no luggage carts and no rooms with an exterior window. We had a window facing the interior lobby even though we requested a window facing the Capitol. On Saturday night the 4 or 5 elevators weren't working so when we checked out we had to carry all our bags down 14 flights!

6

Zach

Jun 23, 2025

·

Stayed 7 nights

The overall experience was good, but there was a myriad of small issues. Our battery on the door lock died and the maintainence had to help us essentially break into our room to get back in. I’d expect them to monitor the batteries more often to avoid situations like this. WiFi required you to sign up for a Hilton Honors account, and the speed was not useful unless I paid more. It’s bogus that in 2025 we have to settle for this. The area around the hotel is not great, it’s off of 6th street which is nice but during the day there’s lots of homeless nearby, we watched someone buy meth about a block from the hotel.

6

Madelynn

Sep 21, 2025

·

Stayed 1 night

Bar and restaurant were not open Saturday night (part of the reason we booked this place). Convenience to Austin’s landmarks was great. Hotel is very outdated, but not yet entirely decrepit. Service was great, though valet did take a little longer than expected and is not optional (~$70/night)—unless you’d like to park your car far away in an unsafe lot.

10

Cesar

Feb 26, 2023

·

Stayed 1 night

Great location, always comfortable beds, great ambiance, loved the hotel, 18 stories high with the restaurant on the 18th floor, a complete view of the city, great food too!! Loved itAa

6

Charles

Jan 17, 2023

·

Stayed 19,373 nights

The staff was friendly and helpful. The hotel was decent, a good size room, comfortable bed, but it seemed a bit dated. Also, it was close to the freeway and some bars with loud music, so it was noisy, especially Saturday night.

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Service

Staff are frequently described as friendly, welcoming, and helpful, though some guests had problems with valet conduct, delays, billing, or management responsiveness.

Related guest reviews

4

Jay

Mar 15, 2025

·

Stayed 1 night

There is ZERO parking availability and they require you to valet. Valet charges $69, but when you electronically pay the bill as they instruct, it charges $79. I was charged a complete fee from the hotel AFTER already being charged from hotels.com. They said they would get someone to reverse the charge and that person never made any call while we were there. So now I’m forced to contact my bank on Monday morning to see what can be done. This hotel completely ruined my overnight vacation!

10

Darline

Nov 21, 2025

·

Stayed 1 night

The desk clerk was outstanding. She saw I was upset for personal reasons and she went out of her way to assist me, showing empathy and kindness. I believe her name Caroline but my memory is not the best so could be carmine

10

Michelle

Dec 18, 2024

·

Stayed 2 nights

The staff were amazing! The location was really in a convenient area where things were close to.

8

Sonya

Jul 23, 2025

·

Stayed 3 nights

The staff was top tier!

10

PATRICIA

Jul 19, 2025

·

Stayed 2 nights

I was in Austin for our Project SEARCH Conference all week. We had great customer service and a comfortable stay.

6

Mary

Jun 30, 2025

·

Stayed 1 night

The place was nice and the service inside was great. However, this place had a "Valet Only" service and it was $70! Insane! We stayed there for less than 24 hours total time, from check in to check out. When it was time to check out and retrieve our vehicle, we checked out a little early to get our vehicle incase there was a rush of people coming down at check out time. We waited and waited. Finally after seeing people come and go and the app they had us check the vehicle out with, kept showing they were still getting it, I finally went up to check on it. The valet person there looked it up and apologized that no one had gotten to it. So we waited over 30 minutes to get them to bring our car down. They still wanted a tip! I did like this hotel, the room and view were very nice. However, I will not come back to spend $70 on valet.

2

Lewis

Jan 20, 2025

·

Stayed 3 nights

Arrived late, after midnight. The night staff was rebooting and had difficulty with checkin after reboot. Our booked room had been given to someone else so issue with keys and found someone in our room. Parking fee was not disclosed upon check-in which made for some surprising costs. Toilet didn’t flush, carpet was smelly. Overall, would not recommend for the price

2

John P Epperson

Jul 10, 2025

·

Stayed 3 nights

It's not a horrible place. The managment is dishonest and not trustworthy. I had to depart 1 day early. Orbitz contacted the manager but had some difficulty. I saw him in the lobby and gave him all my details. He said, "no problem, I'll approve your refund.", then he didn't. The rooms are adequate, the staff is nice. The place is a bit run down. Don't trust the management.

10

Alonso J.

Feb 1, 2025

·

Stayed 1 night

I enjoyed my stay at the Hilton Garden Inn Austin Downtown. The reps at the lobby were very helpful with my check-in, and provided all the information I needed for my 1-night stay. They also provided helpful information about getting around Austin and visiting interesting sites. The room was clean and well-kept. I had everything I needed to make my stay comfortable. The front desk staff should be commended for their valuable assistance.

8

Adam

Oct 19, 2025

·

Stayed 1 night

Our stay was great! Our friends and I stayed the night for my husband’s birthday and most the staff was very friendly and efficient! However, I unfortunately need to address was experience with valet. Pulling up the valet attendant seemed dazed, confused, sweating profusely; and I was concerned that maybe he was experiencing some sort of heat stroke or dehydration at first. He was swaying a bit when he leaned down to our driver window and asked us what we are here for and we had to repeatedly assure him that we had a reservation already booked after he told us that the hote was booked out. He then simply, empty eyed, stared at us and finally asked for my name. After his slurring, we climbed out the car and I went to grab our bags from the trunk. Before I even finished pulling things out the valet driver began to drive with me half way bent into the trunk😨 Our car has a feature that it will loudly & repeatedly beep if the trunk is open while in Drive (also rear view mirror🙄) he didn’t hear me or my guests callinf him to stop until his coworker shouted loudly enough for him to realize. We’ve yet to check out and I’m hoping our vehicle is in the same condition as it was before it was parked by that specific attendant (especially for a $70 single overnight charge?). Checking in we were all left wondering if staff isnt accommodated for the heat and he experience dehydration or if he was just really high on the job… driving vehicles for guests.

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AI-generated summary based on recent guest reviews

Location

Central and walkable to 6th Street, the convention center, and downtown attractions. Several reviews noted the surrounding area can feel dirty or unsafe and nightlife noise can carry.

Related guest reviews

10

Natashia

Aug 31, 2025

·

Stayed 1 night

Nice place for walking to different dinning and entertainment options

10

Mary

May 8, 2023

·

Stayed 2 nights

The hotel was fantastic but surrounding the hotel was dirty & crowded

6

Tigist

Apr 15, 2024

·

Stayed 1 night

The views were nice at this property. I was on the I-35 side of the hotel on the 17th floor. I had a great view of the sky and the city. Also, the 18th floor restaurant had nice views. The hotel is downtown near 6th street, so it’s kinda dirty in the vicinity, but the location is good. You can walk to plenty downtown spots within minutes.

10

Everett

Aug 30, 2025

·

Stayed 2 nights

The hotel is located in a great area for my work. The location is close to the freeway, which makes it easy to access my sales territory. When I return, this location will be my choice.

8

Linda

May 18, 2024

·

Stayed 1 night

It’s a shady area of Austin.

10

Mary

May 10, 2023

·

Stayed 2 nights

The staff was very friendly and provided good service. Check and and check out were as easy as they could be; they even checked us in early. The location is extremely convenient; about 1 block away from the event we were in town for. Completely walkable, with an endless number of restaurants, parks, and interesting sites to visit right outside the hotel. Right near the convention center, public transit, and easy to get an uber. While it is located in a noisy/busy area, the windows are pretty soundproof and we did not have any issues with outdoor noise even with outdoor clubs blasting music, and a street festival going on. We didn't end up having time to use the pool or restaurant, but if we had stayed longer we would have, and they looked great. Having the 24 hr store with all kinds of food was super convenient, and the fruit infused ice water in the lobby was a wonderful touch with how hot it was in Austin! When the people in the room next door were too loud and I called the front desk asking to move, they said they had a zero tolerance policy for partying or being loud during quiet hours, and would take care of it- and they did! I appreciated their swift handling of the situation.

8

Kate

Aug 8, 2025

·

Stayed 2 nights

Great location if you want to go to 6th street to have fun.

8

Sandy

Feb 3, 2024

·

Stayed 1 night

We felt unsafe to walk into town yet were very close to town

10

Shewanna

Apr 25, 2024

·

Stayed 1 night

Convenient to convention center

10

Betty

May 15, 2025

·

Stayed 1 night

Location was good.

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AI-generated summary based on recent guest reviews

Dining

Dining is inconsistent: some praise the 18th-floor restaurant’s food and views and a solid breakfast, while others found the food overpriced or poor and noted the restaurant/bar were closed or on limited hours.

Related guest reviews

8

kristin

Sep 4, 2023

·

Stayed 1 night

Staff , freeway entrance , and rooms where good . Around the back of hotel not so clean . 6th street with all the bars and food is very dirty and in. Safe at night , would not take kids . Homeless ness is not good , the amount puke and crazy people on the street during the day is sad that this is what the area has turned into just like Seattle and Portland and LA. The bar in the restaurant sucks , staff awesome … food sucks .

8

Katharine

Aug 11, 2023

·

Stayed 3 nights

I stayed at the Hilton downtown in Austin for a business trip. I received a warm welcome on arrival, a swift check in and a comfortable room. The hotel is slightly dated however a great breakfast and wonderful staff make it very worthwhile to stay here.

2

Brian

Feb 2, 2023

·

Stayed 1 night

The property did not have the heat available in common area though myself and multiple guest called for adjustments. The heat in my room was not fixed until nearly midnight. The hot water was not present. Barely warm enough to shower in. The food was horrible and overpriced and the staff was not accommodating towards anything. Just…we apologize for this. I will never stay there again

10

Deborah

Oct 12, 2023

·

Stayed 4 nights

Great view from 18th floor. The restaurant has fabulous food and drinks. Lovely pleasant staff super convenient location to conference center.

6

Tauna

May 11, 2024

·

Stayed 2 nights

The area of town is ok for downtown. Several blocks from restaurants or shops. Campus too far to walk. Rooms are very noisy especially in the morning. Can hear other rooms using their restroom. Water running, toilet flushing, talking, all can be heard very clearly. The restaurant food was delicious but pricey.

10

Marlon

Aug 7, 2023

·

Stayed 2 nights

we had a great time at this hotel. the pool was great. clean rooms and great staff. we really enjoyed the rooftop bar and grill. Anthony was the host and has been the best staff member there the whole week. we enjoyed our time texas but Anthony made it all happen. he gave us recommendations to other great spots, we joked, we laughed, and we didnt want to leave. we cant wait to go see Anthony again. GREATEST BARTENDER EVER!!!!!!!!!!!!!!

6

Madelynn

Sep 21, 2025

·

Stayed 1 night

Bar and restaurant were not open Saturday night (part of the reason we booked this place). Convenience to Austin’s landmarks was great. Hotel is very outdated, but not yet entirely decrepit. Service was great, though valet did take a little longer than expected and is not optional (~$70/night)—unless you’d like to park your car far away in an unsafe lot.

2

PAIGE

Jun 13, 2023

·

Stayed 1 night

The pool was unsafe and filthy. The restaurant and bar never opened. The mid day and morning staff was nice but evening not so friendly. The room AC was noisy and never cooled down enough. The toilet would not flush unless to stood there holding down the flusher.

8

Peter

Jan 3, 2024

·

Stayed 2 nights

Very nice hotel, OK breakfast

8

Jason

Apr 16, 2023

·

Stayed 3 nights

Would have been nice if restaurant or bar open more hours. Transportation was always an issue. Lots of street people, some even made it into building.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$92
February	$114
March	$214
April	$162
May	$156
June	$124
July	$123
August	$116
September	$184
October	$227
November	$134
December	$92

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $179	16 $183	17 $160	18 $169	19 $196
20 $150	21 $169	22 $175	23 $170	24 $269	25 $242	26 $242
27 $145	28 $149	29 $140	30 $142

Su	Mo	Tu	We	Th	Fr	Sa
				1 $203	2 $284	3 $284
4 $239	5 $233	6 $225	7 $259	8 $252	9 $346	10 $328
11 $221	12 $180	13 $196	14 $190	15 $192	16 $337	17 $328
18 $196	19 $223	20 $242	21 $313	22 $709	23	24
25 $355	26 $228	27 $136	28 $136	29 $136	30 $221	31 $310

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed

Deluxe Room, 1 King Bed with Sofa Bed

Room, 1 King Bed, Allergy Friendly (Pure)

Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Suite, 1 Bedroom

Deluxe Room, 1 King Bed, City View

Room, 2 Queen Beds

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, City View

Room, 1 King Bed, Accessible, Bathtub (Mobility)

Room, 2 Queen Beds, Allergy Friendly (Pure)

Room, 1 King Bed (Atrium View)

Deluxe Room, 1 King Bed, Allergy Friendly (Pure)

Suite, 1 Bedroom, Accessible (Mobility, Roll-In Shower)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Hilton Garden Inn Austin Downtown

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Prices for upcoming dates