Name: Embassy Suites by Hilton Austin Arboretum
Address: 9505 Stonelake Boulevard, Gateway, Austin, Texas, United States of America, Austin, Travis County, US
Price range: $126–$347 per night
Rating: 7.83

What guests think

At Embassy Suites by Hilton Austin Arboretum, guests frequently praise the friendly staff, spacious suites, and complimentary made to order breakfast and evening drinks, while also noting the convenient North Austin location away from downtown crowds.

Repeated concerns include dated rooms and common areas, surprise or high self-parking fees, and frequent maintenance problems such as slow or broken elevators, murky pools or closed hot tubs, inconsistent hot water, and loud or ineffective air conditioning. Cleanliness feedback is mixed, with some spotless stays but others reporting worn furnishings, odors, mold or mildew, and housekeeping gaps. Expect solid perks and service, but an aging property where reliability and extra fees vary.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities draw mixed reviews: guests like the evening drinks and atrium, but many report dirty or closed pools or hot tubs, recurring elevator outages, and unexpected or high self-parking fees.

Related guest reviews

6

Jonathan

Jun 29, 2025

·

Stayed 2 nights

The photos are accurate and it's location is pretty good. However upon arrival you're informed that YOU HAVE TO PAY TO PARK! Yup! 45 dollars to park for 2 days! Also have NEVER been made to pay 100 DEPOSIT for a hotel room! And I've stayed at 5 star hotels! The first day the hot tub was closed and the pool was very murky. Lots of kids. And don't think you'll do swim later because the kids will be asleep... NOPE kids SCREAMING in the pool until MIDNIGHT! Elevator was broken second day. The hotel is very old. My room was nice and clean. The AC AFTER it shuts off makes a very very loud dripping sound. It kept me up ALL NIGHT. I called and asked to switch rooms "that's just the condensation dripping, ITS IN EVERY ROOM." UM what?! I haven't been to Austin in a long time. I will be staying somewhere else next time.

8

Jill

May 5, 2025

·

Stayed 3 nights

Room was nice and spacious. A little tired looking. Public pool area and gym needed some cleaning. Front desk and breakfast staff were very nice and helpful.

6

Lisa

Jul 7, 2024

·

Stayed 2 nights

Hotel has No Free parking. Even though the App says it does. We were fined because all parking has to be paid for. Check the Taxes for room because there are a lot more now. Main areas was Hot and humid. Only One elevator was working. Pool went out after first night. It wasn’t that great this time. We have been here before just not sure if we would stay again.

10

Linda

Aug 27, 2025

·

Stayed 2 nights

Staff was great. Enjoyed breakfast and evening drinks. Nice hot tub. You do pay for parking.

10

Sarah

Apr 7, 2024

·

Stayed 2 nights

Loved our stay. Only bummer was that out of two elevators, one was broken so long elevator wait times. I wouldn’t step foot in the pool. Very cloudy and murky. Other than that, it was lovely and breakfast was delicious and you get two free drink coupons for their happy hour.

8

Madison

Nov 1, 2025

·

Stayed 3 nights

The room and facility in general was clean and well kept. The front desk staff was very helpful and responsive. The breakfast and happy hour benefits were excellent. The only complaints I have are the excessive parking fees ($20/d) and the paper-thin walls (could hear TV and every conversation of our neighbors). Re parking, I checked all the other properties in the area and only one other hotel charged for daily self-parking.

8

Jay

Feb 18, 2024

·

Stayed 6 nights

Great made to order free breakfasts. Beautiful atrium. However the property needs much more maintenance and attention to detail. The door handle on the inside of the bathroom door in the pool area was broken and not repaired over five days. Plates were left on tables in the elevator area for days without being removed. One of the two elevators was out of service and had been so for some time. Getting up and down was very very slow. Desk personnel were frequently gone.

2

Misty

Mar 17, 2024

·

Stayed 1 night

1 of the 2 elevators worked. Pool was filthy, layer of sludge on top of water. Hot tub had a layer of dirty foam on top. Shower had mold in cracks and corners and rust from top to bottom of shower edge.

8

Slayton

Feb 23, 2025

·

Stayed 3 nights

Be aware, they charge $20 a day for parking... in their own massive parking lot.

6

STEVE

Aug 16, 2024

·

Stayed 1 night

Staff are welcoming and helpful. But this Embassy is not keeping up with ALL THE OTHER Embassy Suites. Pool area is awful - ceiling is dripping some kind of water into the pool and hot tub. The water is green. Breakfast is really weak. Hot food is only ordered by counter so you no longer see what is available. Have to keep asking for more bacon or hashbrowns which is inconvenient. Orange juice is super diluted - more like just water. We had two room 321 and 322. They were aged but clean. Beds were nice. The rooms were didn’t cool down enough to our liking but it was 103 for the highs outside. For the price that we paid - we should have chosen one of the other Embassy Suites or the Drury Plaza which is comparable. Good luck.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: some stays felt clean, while many others noted stained or worn furnishings, mildew or mold, odors, and debris in the pool or common areas.

Related guest reviews

4

Emily

Jul 9, 2024

·

Stayed 1 night

This property needs a complete renovation. It feels dirty and rundown. Our room had furniture that looked like it was purchased at scratch and dent sale. The mold on the bathroom ceiling is a health issue. We couldn’t take a bath and had to take showers because the plug was broken/missing. Breakfast was ok, but we had to sit at a booth that had all of vinyl worn off of the benches. There is no way to properly clean the benches when the vinyl has exposed the cloth underneath. At checkout, the manager was taking a couple on a tour and didn’t even acknowledge that I was there trying to checkout. He left with no other staff member at the counter to help me. After waiting about 10 minutes, someone finally came out of an office to help.

4

Frances

Jun 28, 2025

·

Stayed 1 night

Cleaning staff were extremely loud, yelling and laughing very, very loud when talking to each other down the floors. When sitting on the couch I had to help my husband to get out. Toilet so stained it looked like it had poop in it. Breakfast was wonderful. Cook was cheerful and on top of things.

4

Linda

Oct 15, 2024

·

Stayed 1 night

Parking cost not included. At a residential site? Not a good selling point. Hotel needs updating. Elevators antiquated. Took 30 minutes for water to drain from tub. No sound proofing between rooms. Heard guests in next room swearing at each other all night and dogs barking. Pool was green and smelled! Furniture in room was dirty!

6

Dawn

Feb 6, 2024

·

Stayed 2 nights

VERY OUTDATED!! Room was not clean missing items in room. Unstaffed and while staff was nice did not acknowledge issues. Bed was comfortable. Air conditioners are so loud in room it smells musty. Stained furniture. The best thing about breakfast was omelette station. However day two food ordered and never brought to our table so we left. The other food was semi hot. Everyone who works there was very nice. We had four people in our room only 2 towels and 1 was cloth. I asked for another room because this one was missing minibar that was paid for and it looked like the room was still in process of being cleaned and stocked. I was told there are no rooms available to switch us. I had to ask three times for mini bar items. We asked for towels again as well. Pool and hot tub were disgusting. They both had a dirty fill you could clearly see. This hotel needs a major deep clean and remodel. If not a remodel a deep clean and more upkeep. One elevator broken and one that was so slow it barely moves. This is the worst Embassy we have ever stayed at.

4

Molly

Oct 9, 2024

·

Stayed 1 night

The place was not clean, and was long overdue for a renovation. Mold in the bathroom and water damage. Spray painted toilet with the paint chipping. The toilet seat itself was gross. The floors were not clean at all. The uncleanliness was uncomfortable. Also they charged an extra $50 at check in that they stated would be refunded at checkout, but a week later has yet to be refunded. Staff was tolerable but not at all friendly. Also had to pay for parking in a parking lot that was not even close to full… needless to say the embassy used to be a place to be but it is now not. Will not be returning, and am sad that it’s the place I chose to spend the night on my wedding night.

6

Jennifer

Jan 10, 2024

·

Stayed 1 night

Hot tub not in working order, pool had visible floating debris, not a color that speaks to cleanliness. Trash left all over hotel from evening through next day and till checkout.

4

Jilnell

Nov 27, 2023

·

Stayed 1 night

The hotel is nice and was very convenient for us for a family gathering close by. My kids loved the pool. However the breakfast has Much work to do. There was an entire army of Gnats all over the drink, and coffee machines. The pastries stood no chance of not being infested because they are right next to the drinks. This is the first Embassy we've stayed at where my family complained about the omelet bar. There needs to be some corrections made.

2

Kenisha

Jul 22, 2023

·

Stayed 1 night

This hotel needs a serious deep clean and upgrade. Our first room had black mold in the vents. Our second room was ok. The toilet doesn't flush fast. The walls are dirty. I shouldn't have to buy cleaning products for a hotel room.

2

Roger

Jan 10, 2024

·

Stayed 3 nights

Our stay was terrible. I got stuck in the elevator. I cut my hand on a chair that was so old and had a nail sticking out of it. The room furniture was dirty. There was no hot water in the shower. I will never stay there again I did put in a request for the assistant general manager manager Christie to call me.

4

Nick

Mar 16, 2025

·

Stayed 1 night

From the stains on the furniture and the wet carpet to the torn shower curtain and unsanitary room this was days inn quality at Embassy Suites prices. Disappointing stay.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable for many, but the decor feels dated, noise from the atrium or thin walls is common, and several noted uncomfortable sofa beds, flat pillows, and loud or ineffective AC.

Related guest reviews

6

Marcus

Oct 6, 2025

·

Stayed 1 night

The pillow was too soft and the bed was a little uncomfortable

2

Lee

Mar 7, 2025

·

Stayed 2 nights

Pillows uncomfortable. Sofa horrible. Room is dated. Old furniture. Expecting to see a restaurant instead old grill. Never stay here at!

4

Donna

Jul 5, 2025

·

Stayed 1 night

Needs upgraded, maintenance done. Walls are super thin. Was woken up by couple in the next room at 3am. Was so loud, we left and went home.

6

Romeika

Mar 3, 2025

·

Stayed 2 nights

All of the rooms are positioned around the courtyard so it’s not very quiet. The rooms were nice but a little dated. The bathroom is very small and shower could use an upgrade. The charging port did not work and of course we left our blocks at home. The air didn’t get very cool, not even at 65. It didn’t get too warm, just not as cool as we would have liked. You have to pay to park, per night. They have signage on the light poles outside (we later found out) but we didn’t park in front of a light pole so we didn’t see and nothing was said to us upon checking. We received a ticket attached to the windshield.

10

Scott

Aug 8, 2025

·

Stayed 2 nights

The Embassy team was very helpful and friendly. Check-in was super quick. Even adding an additional night during our stay was very easy. It's not a brand new building, but it is well maintained and very clean. It has a "welcoming" feel to it. Beds were comfortable. Made-to-order breakfast great! We'll be back!

6

Jose Antonio

Mar 3, 2025

·

Stayed 1 night

The hotel is showing its age, needs a little upgrade. PROS: 1)Complementary Happy Hour 2)Good location near Domain 3)Hot breakfast with variety for all CONS: 1)NOISE NOISE NOISE......We were on 2nd floor facing front entrance and could hear EVERYTHING!! People coming and going, chatter, bike club reunion, etc... 2)Iconic indoor facing rooms layout will hear all the noise from the bar area which didnt close till 1045pm!!!

10

Andrea

Oct 20, 2025

·

Stayed 1 night

Check in was fast and easy. The front desk staff were incredibly friendly. The room was amazing! My bed was comfortable, the sheets were soft and the pillows fluffy.

4

Cousondra

Aug 25, 2025

·

Stayed 1 night

First of all, the staff was great and very accommodating. The hotel is in poor condition, the furniture is old and dated. The sofa bed mattress was worn to the coils. Alexis, moved us to a different room with a newer sofa bed. Which was much better but the sink was stopped up. The breakfast was excellent. But, I will not be going back to any Embassy Hotel until they make some much needed renovations and updates.

8

Susan

Nov 10, 2025

·

Stayed 1 night

The room was clean. The furniture in the sitting area needs replacing. It’s worn and not comfortable. Bed was very comfortable. AC was good. Loved the air filter in the room. The wet bar sink facet was broken and leaked. Overall it was a pleasant stay.

8

Kay

May 15, 2023

·

Stayed 1 night

AC made hammering noise when not blowing air. Annoying all night. Nice suites and good breakfast

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many describe the staff as friendly, welcoming, and helpful, though some reported slow or unresponsive follow-up on maintenance issues and a few negative interactions with management or bar staff.

Related guest reviews

10

John

Aug 6, 2023

·

Stayed 1 night

The front desk staff was amazing!

2

Alice

May 2, 2024

·

Stayed 3 nights

Shower non functional; telephone did not work; bathtub drain did not drain; only one towel and washcloth and since phone did not work we had to go to front desk to request a second; info we received said there was a shuttle to the airport but there was not; info we received said the restaurant was open Sunday and Monday night- it was not. We have stayed at dozens of Embassy Suites and this was, by far, the worst.

2

Ameka

Apr 21, 2025

·

Stayed 2 nights

My experience was absolutely horrible. The customer service was terrible, and I felt that Jackie was racist and completely unhelpful. When I asked to speak with a manager, I was dismissed. This has been the worst experience I’ve ever had with an embassy. To make matters worse, the bartender was unfriendly and unwelcoming. If my fiancé and I weren’t so exhausted, we would’ve left immediately—but we simply didn’t have the energy to find another hotel. This experience completely ruined our vacation, and I’m extremely disappointed.

2

ROBERTO

Aug 19, 2025

·

Stayed 1 night

at night time the toilet started to leak water none stop, i call the front desk no body answer, then i had to go and look for the front desk person, with all the wet towels to show him how bad it was, he said he couldnt do anything and i coulnt move rooms because my wife was sleeping and i had to get up very early.

10

Lettia

Feb 5, 2024

·

Stayed 1 night

Jordan was so friendly when we arrived. He made us feel welcomed. The hotel was clean and smelled fresh. The breakfast was great. The only thing I can say negative about our stay was the elevator was very slow and there was only one working.

10

Patricia

Sep 13, 2025

·

Stayed 3 nights

2nd visit to this hotel and staff remembered us. Solved little problems immediately and made us feel welcome. Lily at front desk was gracious and courteous.

10

Amber

Nov 18, 2025

·

Stayed 2 nights

Clean and well appointed room, lovely lobby, extremely helpful and kind staff, very accommodating with our dog, and great food fare.

10

Lisa

Apr 1, 2023

·

Stayed 1 night

Great customer service and clean cool room. Great bartender as well. Loved my stay!!

10

Juanita

Sep 1, 2025

·

Stayed 2 nights

Excellent Customer Service

8

Erica

Dec 10, 2023

·

Stayed 1 night

This is an older hotel with older hotel problems. Having said that I would stay here every time I come to Austin for the impeccable customer service this hotel provided us. Ryan, at the front desk, went above and beyond to help make our stay comfortable. Every employee we encountered was friendly and helpful. Great customer service is sorely lacking in today’s world but this hotel has definitely mastered it. Last thing, the food here for breakfast and dinner was fabulous.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient Arboretum/North Austin setting near restaurants and The Domain and quieter than downtown; a few felt it’s far from the city center.

Related guest reviews

10

Carolina

Nov 27, 2023

·

Stayed 2 nights

Peaceful, safe and close to everything

10

martha

May 30, 2025

·

Stayed 2 nights

The breakfast was very good and fresh. The hotel in total was very clean. The location and surroundings were in a safe area. Walking distance to restaurants.

10

Gabriel

Nov 30, 2025

·

Stayed 1 night

Very nice area of Austin away from the hustle and bustle

10

Rosa

Jun 17, 2025

·

Stayed 1 night

Good location for the things we had planned

6

Kathy

Jun 1, 2025

·

Stayed 2 nights

We liked the size of the room/suite. Happy hour drinks were nice. Location was convenient. Staff were friendly & helpful. Snack store was stocked with variety of items. Did not like...darkness of hotel, lighting in rooms too dim. Heard banging above us the first day we were there, were told they were putting new carpet in. Ice machine on our 3rd floor was broken, had to walk to 4th floor. Leaks in gym, dripping near the treadmills. The pool looked murky & man was filling up the hot tub. The Happy hour food was VERY minimal & not appetizing. Parking was overpriced @ 21.00 a day, I could see 10.00. I think if this place had a full renovation, it has potential to be a really nice hotel. Lighten the place up, filll it with colorful wall decor. Spruce up the pool area & gym.

8

Thomas

Jul 28, 2024

·

Stayed 2 nights

Hotel is nice. A bit far outside from the city center.

10

Rene

Nov 10, 2024

·

Stayed 1 night

Nice hotel in a good area

10

James

Mar 10, 2024

·

Stayed 2 nights

The hotel was convenient everything was close too eating areas and shopping!!

10

Cassidy

Jul 15, 2024

·

Stayed 1 night

Beautiful hotel, great location!

10

Maria

May 16, 2025

·

Stayed 1 night

Excellent area

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is a highlight for many, especially made-to-order omelets, and the complimentary evening drinks are appreciated; some encountered slow lines or items running out early, and a few found snacks or beverage quality lacking.

Related guest reviews

10

Richard

Apr 12, 2025

·

Stayed 3 nights

Great Breakfast and loved the free drinks and appts

8

Yvonne

Sep 2, 2025

·

Stayed 3 nights

Breakfast was great!

10

David

Nov 16, 2025

·

Stayed 2 nights

Room was clean and comfortable, breakfast was delicious. Staff was outstanding.

8

Rey

Mar 4, 2025

·

Stayed 2 nights

The free breakfast and happy hour were nice

6

Paul

Jul 27, 2025

·

Stayed 2 nights

A nice hotel with a nice layout. Comfortable and quiet rooms. The breakfast options were good, but our second day they stopped putting out eggs and hour before the buffet was supposed to end. We ordered omelettes that took 30 minutes. The lobby/conference area bathroom was filthy. Another surprise was the $20 a night parking. I'm not sure I've ever been charged parking for a suburban hotel.

6

Richard

May 22, 2025

·

Stayed 3 nights

This property does the job of providing a place to stay and a free breakfast that was delicious. I really enjoyed the self-made waffles and the guy at the grill was amazing. Eggs to order at its best.

6

Jim

Mar 16, 2025

·

Stayed 2 nights

The hotel is a little outdated. The complimentary breakfast was undesirable. The omelet chef was over worked and rude to guest. Even stopped taking orders 45 mins before the breakfast scheduled end. Juice was watered down, coffee was cold and ran out of eggs 2 days in a row. Compared to other Hilton brand in the area this was unfortunately an unpleasant experience.

4

Anne

Nov 19, 2025

·

Stayed 1 night

Pillows were super flat and old which made sleeping miserable. Breakfast was the best part. The hotel itself needs serious upgrades. The atmosphere of the hotel was drabby.

10

Yolanda

Feb 29, 2024

·

Stayed 1 night

Excellent breakfast options! We enjoyed the happy hour also. Had a few drinks before leaving for a concert!! Front desk lady was very kind. I recommend staying at Embassy suites! We stayed in Dallas,and now Austin! Both met our expectations! You just can't beat made to order omelettes,hot cakes, sausage and other varieties of breakfast options! Very good!!

8

Madison

Nov 1, 2025

·

Stayed 3 nights

The room and facility in general was clean and well kept. The front desk staff was very helpful and responsive. The breakfast and happy hour benefits were excellent. The only complaints I have are the excessive parking fees ($20/d) and the paper-thin walls (could hear TV and every conversation of our neighbors). Re parking, I checked all the other properties in the area and only one other hotel charged for daily self-parking.

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	$110
February	$120
March	$152
April	$147
May	$142
June	$126
July	$122
August	$120
September	$132
October	$166
November	$115
December	$94

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $347	17 $153	18 $149	19 $149
20 $129	21 $174	22 $175	23 $175	24 $136	25 $146	26 $145
27 $126	28 $175	29 $175	30 $167

Su	Mo	Tu	We	Th	Fr	Sa
				1 $155	2 $155	3 $155
4 $126	5 $148	6 $175	7 $175	8 $154	9 $155	10 $157
11 $126	12 $148	13 $175	14 $175	15 $154	16 $169	17 $175
18 $126	19 $148	20 $182	21 $258	22 $317	23	24
25 $251	26 $149	27 $186	28 $186	29 $151	30 $157	31 $155

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Premium Room, 1 King Bed, Accessible (Mobility & Hearing, 3X3 Shower)

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Premium Suite, 1 King Bed, Corner

Suite, 2 Double Beds (2 Rooms)

Suite, 2 Double Beds, Accessible, Corner (Bathtub)

Suite, 1 King Bed with Sofa Bed (2 Rooms)

Suite, 1 Bedroom, Accessible, Bathtub (Mobility)

Suite, 1 Bedroom, Corner

Premium Suite, 2 Double Beds (2 Rooms)

Premium Suite, 1 King Bed (2 Rooms)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Embassy Suites by Hilton Austin Arboretum

Have a question?

Considering this hotel for your Austin trip?

Prices for upcoming dates