Name: Holiday Inn Express & Suites Austin North Central by IHG
Address: 8500 North I 35, Austin, TX 78753 United States, Georgian Acres, Austin, Texas, United States of America, Austin, Travis County, US
Price range: $78–$211 per night
Rating: 7.88

What guests think

At Holiday Inn Express & Suites Austin North Central by IHG, guests consistently praise the friendly staff and hot, plentiful breakfasts, while noting dated interiors, recurring elevator outages, and noise from I-35 and room A/C units.

Cleanliness feedback is mixed: many guests found rooms very clean, but recurring reports cite strong odors (musty or urine), stained furnishings and carpets, and occasional pests. The location is right off I-35 with heavy road construction complicating access; several guests felt the surrounding area was sketchy, though lighting and fencing helped some feel safer. Rooms offer comfortable beds but feel dated, and some units had maintenance issues with HVAC, showers, or light control. Overall, expect solid basics in an older property with a few operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic, with frequent elevator outages reported; some guests also noted a hot lobby at times. Parking is free but spaces can be limited despite a well lit lot.

Related guest reviews

4

Phanindra Reddy

Dec 28, 2022

·

Stayed 1 night

Lift was not working, however it not bothered us as we stayed on 1st floor. The main concern was no bodylotion and toothpaste.

8

Arturo

Apr 4, 2023

·

Stayed 1 night

We arrived at 2:30 pm expecting to check-in a little earlier. However, the front desk clerk told me they were renovating and we had to wait until 3:00 pm. We ended up checking-in until almost 4:00 pm and then they gave us a room on the third floor. No access to elevators! When we got to our room, it smelled bad. We requested another room and luckily the cleaning crew told us they just had finished cleaning another one. Finally, we were able to get in and rest after a long day driving.

6

Dee

Oct 17, 2025

·

Stayed 1 night

The lobby lacks air conditioning. The air conditioning in the room was excessively noisy. It was not the best part of town so I was grateful that the parking lot was very well lit, however, also, it was impossible to fully close the blackout shades so the room was very bright from the well lit parking lot.

8

Sandra

Jul 25, 2025

·

Stayed 3 nights

Great customer service and the parking is free

2

Ashley

Jul 27, 2025

·

Stayed 2 nights

When checking in they ask for a $100 deposit that’s not shared on ihg website and should be especially when booking 3rd party or even on the ihg app. The elevator was down and we’re stuck on having to get an upper floor going up and down the stairs the whole stair.

10

Raven M Coleman

Jul 14, 2025

·

Stayed 2 nights

Everyone was really nice & informative. They answerred any and all of my questions, I had DOVE in the room to use at my disposal which is a plus and the breakfast was hot & plentiful every morning! My only complaint is the parking, its literally not enough spaces. But dont let that overshadow anyone from coming, this place was very clean.

4

Jamie

Apr 21, 2024

·

Stayed 1 night

Spur of the moment. Only one elevator worked.

6

Kyle

Nov 8, 2025

·

Stayed 1 night

Elevator didn’t work..

8

Yohana

Jul 28, 2025

·

Stayed 1 night

Didnt have elevators working..had to go to 4th floor pregnant😬

8

Amberber

Aug 25, 2025

·

Stayed 2 nights

Good hotel. But the elevator out of order for so many times.

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Cleanliness

Cleanliness is mixed: many guests reported very clean rooms, but recurring issues included strong odors, stained furnishings or carpets, and occasional pests. Some housekeeping lapses were noted, including missed service or items left behind.

Related guest reviews

2

Zerayvoun

Apr 20, 2025

·

Stayed 1 night

Room smelt like urine, staff was good, rooms were not cleaned properly and the the building is run down and old and moldy

4

Paul

Oct 6, 2025

·

Stayed 2 nights

The good: The staff was friendly and helpful, check In was quick and effortless. My room had good A/C, the TV worked perfectly, the bathroom was nice and clean. The bad: My bed had some strange stains on the sheet, which wasn't discovered until the next day and the one side chair had a dark stain on the fabric, I don't want to know what that was, seriously gross! The carpet had white stains, like paint or drywall residue. The hotel is right off the freeway,which is under construction and just a nightmare. There is nothing around this hotel to see or do, its just a place to sleep in for one night and move on to something better.

2

Allison

Jan 15, 2024

·

Stayed 1 night

Roaches in my room and all they said was ‘We’ll call an exterminator’

8

Blake

Apr 10, 2023

·

Stayed 2 nights

I like the hotel, however the carpets really need to be shampooed and cleaned because they hold a dirty smell and make the atmosphere feel unclean

8

Abraham

May 22, 2025

·

Stayed 2 nights

Good, clean and good breakfast. However, housekeeping did not come clean our room after the first night that we stayed there. Had to attend a wedding and left the room at around 2 pm. We took of the no disturb sign before we left. The housekeeping staff did not come and clean. Was a little disappointed to come to a messy room.

6

Andres

Apr 27, 2024

·

Stayed 1 night

Overall for what we needed it for and the price : one overnight stay, it was decent. The room was mostly clean but the room smelled musty and of dust. You could see dust in the corners. I would recommend for future guests that you leave the ac running so air is circulating and the room doesn’t smell. The breakfast: at least it was something. But it was perfect circled premade eggs and looked like boxed cinnamon rolls. Again, for the price paid and only staying one night, it was fine. Very friendly staff and easy check in.

10

Natalie

Oct 16, 2025

·

Stayed 1 night

Friendly staff, clean room, and decent breakfast.

10

Kodi

Aug 25, 2025

·

Stayed 1 night

I was so incredibly impressed with my stay! The bed was so comfortable. The pillows were absolutely wonderful. The room was exceptionally clean. It was a great cool temperature. We slept great. There was no noise. The bathroom was clean. The water temperature was great and the breakfast was probably some of the best breakfast I’ve had anywhere the quality of the food was Exceptional. I absolutely will return to Holiday Inn in the future. I had an excellent experience.

2

Chanelle

Jan 17, 2024

·

Stayed 1 night

Very rude receptionist and found roaches in the restroom.

4

Angelia

Oct 12, 2025

·

Stayed 1 night

The room was very smelly. We were only staying one night but every time we entered the room the odor was gross.

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Rooms

Rooms are generally comfortable, with some larger layouts and good beds, but the building feels dated. Common complaints include highway and HVAC noise and in room maintenance issues such as faulty faucets, heating or cooling, and light control.

Related guest reviews

6

Issela

Apr 7, 2025

·

Stayed 1 night

Under construction. Sign not visible. Bathroom/ shower fauce not working properly. It seemed like the tub/shower faucet was about to come off from the wall. Hard to get the shower running since water would accumulate.

6

Dee

Oct 17, 2025

·

Stayed 1 night

The lobby lacks air conditioning. The air conditioning in the room was excessively noisy. It was not the best part of town so I was grateful that the parking lot was very well lit, however, also, it was impossible to fully close the blackout shades so the room was very bright from the well lit parking lot.

6

Shaylon

Feb 21, 2025

·

Stayed 1 night

Staff was fantastic; however, our in room heater didnt work so we froze all nite.

8

marisa

Sep 5, 2025

·

Stayed 1 night

Checkin was just ok, cookies were good, room was good. Bed was comfortable but I didn’t sleep well because of the road noise from I35. Breakfast was great.

6

Lam

Oct 27, 2024

·

Stayed 1 night

Room needs updated seems old

6

Stephanie

Oct 16, 2025

·

Stayed 1 night

Overnight stay, with family the staff was great-but room ac sounds like you are in middle of a runway, loud motor- shower slippery and the shower and bath spout shoots water at same time- room had a slight muggy smell.

8

Gabriel

Oct 15, 2025

·

Stayed 1 night

Clean room. Building is old and needs to be renovated. There is construction on the highway making it hard to find the place. Breakfast was good. The room had paint on a chair.

4

Omar

Jul 10, 2025

·

Stayed 1 night

Too close to the high way very noisy could not sleep

10

Andy

Apr 18, 2024

·

Stayed 1 night

Clean. Comfortable. Spacious and looked elegant. One of the best hotel rooms I have ever stayed in.

10

Cordale

Nov 9, 2025

·

Stayed 1 night

My room Was comfortable and just great

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Service

Staff are widely described as friendly and helpful. However, a few guests reported rude interactions, key or room assignment errors, and frustration with undisclosed deposits or extra fees.

Related guest reviews

10

Ivan

Aug 25, 2024

·

Stayed 1 night

The staff especially Mary was helpful

10

Marissa

May 19, 2025

·

Stayed 1 night

Customer service was great. We had a very pleasant stay.

10

Judy

Mar 1, 2024

·

Stayed 1 night

The young man at the front desk was so helpful and welcoming!

4

VENUS

Sep 17, 2025

·

Stayed 1 night

Poor customer service and cleanliness. The first room they gave us smells like someone urinated all over the carpet and when I told them, the front desk said "I know. Let me move you to another room." So if you are aware of that already, why assign that room to a customer?

2

Ashley

Jul 27, 2025

·

Stayed 2 nights

When checking in they ask for a $100 deposit that’s not shared on ihg website and should be especially when booking 3rd party or even on the ihg app. The elevator was down and we’re stuck on having to get an upper floor going up and down the stairs the whole stair.

2

Shawnta

May 16, 2025

·

Stayed 2 nights

I went to check in around 2:30 am after 5 hours of driving. I was extremely tired and wanted rest. I went to my room, the key didn’t work. I had a lot of luggage with me and had to tote it back down stairs. Told the front desk. She went up to check and told me to wait down stairs. She told me all was good just for me to go back up and get again my new keys didn’t work. Again back down with my luggage. She assigned me a new room. Well the new room had one night assigned to it so when I left during the next day, my key once again didn’t let me in room. The room smelled so bad of mold, my AC Kept making noises as if it was rising out side. I really want a refund on this terrible experience. I’ve never had a bad experience with a hotel.

2

Emily

Feb 18, 2025

·

Stayed 2 nights

staff was rude to me the second I walked in the door and were not nice because I was disabilbed and asked for a clean room or working toliet

10

Reginald

Jul 30, 2023

·

Stayed 1 night

Front desk staff member was amazing. He greeted me as soon as the doors opened. He was very hospitable, asked about my day, and provided courtesy water. When I walked into the room, it was very clean!

10

leobardo

Jun 2, 2024

·

Stayed 1 night

Staff was amazing, super clean hotel all around!

10

Edgar

Oct 10, 2025

·

Stayed 2 nights

The staff were friendly, courteous and always available to provide assistance when needed.

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Location

Convenient to I-35, but ongoing road construction makes the property harder to find and access. Several guests described the surrounding area as sketchy, though lighting and fencing helped some feel safer.

Related guest reviews

10

Victoria

Sep 29, 2025

·

Stayed 6 nights

Nice area right around the hotel. It was convenient although traffic was a bit of a mess with the construction, but that has nothing to do with the great hotel.

8

Gabriella

Oct 16, 2025

·

Stayed 1 night

Walked in to the hotel it was hot like the AC wasn’t on. One of the elevators was out. Staff was ok we didn’t have breakfast and parking was ok this hotel isn’t in a good area but it was ok

10

kay angelic

Aug 11, 2024

·

Stayed 1 night

Property was clean. Easy access to the hwy

8

Gabriel

Oct 15, 2025

·

Stayed 1 night

Clean room. Building is old and needs to be renovated. There is construction on the highway making it hard to find the place. Breakfast was good. The room had paint on a chair.

10

Angela

Jun 2, 2025

·

Stayed 2 nights

Hotel was great, surrounding neighborhood was sketchy and a lot of construction next to the hotel so it was very hard to find

6

Alyssa

Oct 9, 2025

·

Stayed 1 night

Parking was fine, staff was very sweet and helpful. The area around the hotel was under construction but it also had a lot of people just “gathering” and hanging out in the parking lot. We felt uneasy about leaving our vehicle overnight. We also initially received a room that smelt AWFUL. They made it right and switched us when we called down but based off their reaction when we explained the smell- I believe they know it was there and we’re not going to further inspect/ resolve the problem.

10

Abdiel

Sep 11, 2023

·

Stayed 1 night

Great location and felt very safe.

10

Dara

Jun 11, 2023

·

Stayed 1 night

It was kinda hard to find due to the amount of bushes. Would have been nice if there was a store in walking distance or a restaurant Over all it was good

10

Donna

Feb 21, 2023

·

Stayed 1 night

The hotel was nice. We were not familiar with the area. There were a lot of homeless people in the area. We always felt safe. The parking lot was surround by an iron fence. We didn't have any negative issues.

8

Shastee

Jul 12, 2025

·

Stayed 2 nights

We had a good stay at the Holiday Inn. Our room was nice and clean. For the most part it was quiet. With the road construction it was hard to see but, nevertheless we found it. LOL

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Dining

Breakfast is a strong point for many, frequently described as hot, plentiful, and varied. Some noted limited replenishment near closing and limited options for specific diets.

Related guest reviews

10

Jason

Oct 25, 2023

·

Stayed 1 night

Room was perfectly fresh, clean and comfortable. Breakfast was delicious as it had many options and fast service. Will come back to this hotel when in town

10

Paul

Sep 4, 2023

·

Stayed 1 night

Good experience. Great breakfast

8

marisa

Sep 5, 2025

·

Stayed 1 night

Checkin was just ok, cookies were good, room was good. Bed was comfortable but I didn’t sleep well because of the road noise from I35. Breakfast was great.

10

Becky

Mar 3, 2024

·

Stayed 4 nights

The breakfast crew did a great job. Variety of egg dishes, plentiful supplies of foods to choose from. The cleaning staff were very helpful. Nice place to stay

4

Lina

Oct 14, 2024

·

Stayed 2 nights

We stayed In room 415, the sofa bed is extremely old, you can feel the springs, and it has a very unpleasant smell, not to mention it has strange stains. Something I want to mention is that when I went down to grab something for breakfast (since you include it in the price) on Sunday at 9:27 am, there was almost no food left. And when I say almost nothing, it was just cereal, yogurt, and some leftover potatoes. Breakfast is served until 10 am, and several families, including us, arrived around 9:30. The ladies who were ‘cleaning’ the area said there was no more food (with a really bad attitude by the way) I’m sorry, but breakfast is supposed to be served until 10 am. Another thing to mention, the I-35 freeway is under construction, and if you’re coming from south to north, there is no access to the hotel. You have to take the next exit on the frontage road, which, by the way, takes about 10 to 20 minutes because everything is under construction in that area.

10

Trista

May 3, 2024

·

Stayed 1 night

Everything was clean, breakfast was great. The guy at front desk was very friendly.

6

Barbra

Mar 26, 2025

·

Stayed 2 nights

The hotel was clean and the staff were lovely. There was no movie rental capability in the television. The breakfast could have used a few more wheat-free options.

10

Kodi

Aug 25, 2025

·

Stayed 1 night

I was so incredibly impressed with my stay! The bed was so comfortable. The pillows were absolutely wonderful. The room was exceptionally clean. It was a great cool temperature. We slept great. There was no noise. The bathroom was clean. The water temperature was great and the breakfast was probably some of the best breakfast I’ve had anywhere the quality of the food was Exceptional. I absolutely will return to Holiday Inn in the future. I had an excellent experience.

8

Heidi

Jun 2, 2025

·

Stayed 1 night

Clean, breakfast was not that great

8

Shujaa K

Sep 14, 2025

·

Stayed 1 night

We jusstay one night, the room was clean 👌, The A/C work excellent, The breakfast was good have varieties, but of course can add other options to getting better because guests looks for that.but yes I will stay there again .I didn't get in the pool but was ok, not to big

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Month	Average price
January	$70
February	$89
March	$112
April	$84
May	$85
June	$65
July	$74
August	$72
September	$88
October	$113
November	$82
December	$81

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $78	16 $85	17 $85	18 $111	19 $119
20 $81	21 $99	22 $108	23 $111	24 $108	25 $115	26 $123
27 $107	28 $111	29 $112	30 $110

Su	Mo	Tu	We	Th	Fr	Sa
				1 $119	2 $136	3 $151
4 $108	5 $106	6 $108	7 $114	8 $115	9 $139	10 $139
11 $104	12 $108	13 $96	14 $87	15 $143	16 $211	17 $211
18 $110	19 $96	20 $103	21 $109	22	23	24
25 $155	26 $99	27 $93	28 $93	29 $103	30 $127	31 $127

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Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds

Suite, 1 King Bed

Standard Room

Standard Room, 2 Double Beds, Accessible (Hearing, Roll in Shower)

Standard Room, 1 King Bed with Sofa Bed

Standard Room, 1 King Bed, Accessible (Hearing, Mobility, Tub)

Standard Room, 2 Double Beds, Accessible (Comm, Tub)

Standard Room, 1 King Bed, Accessible (Comm, Roll Shower)

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express & Suites Austin North Central by IHG

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