Name: Extended Stay America Suites - Austin - Southwest
Address: 5100 US Highway 290 West, East Oak Hill, Austin, Texas, United States of America, Austin, Travis County, US
Price range: $67–$133 per night
Rating: 7.58

What guests think

Reviews of Extended Stay America Suites - Austin - Southwest portray an older, budget property with basic offerings, where some travelers value the price and convenient access while others are frustrated by maintenance problems and an overall limited experience.

Facilities are sparse, with no gym or pool, in-room kitchenware available only by request, and recurring reports of elevator, key-card, and ice-machine issues. Cleanliness and upkeep draw frequent complaints about dirty areas, strong smells, mold or pests, though a few guests reported acceptable stays. Breakfast is minimal—often just coffee with packaged items—and is sometimes not restocked. Expect a very simple, no-frills stay aimed at budget travelers.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are limited: no gym or pool, no in-room coffee makers, and kitchens need cookware requested at the desk. Several reviews cite broken elevator, key-card issues, no ice machines, and a broken vending machine.

Related guest reviews

6

Allan

Nov 9, 2024

·

Stayed 1 night

Not what was advertised. I chose this hotel because the advertisement contained the 3 things I was looking for: breakfast, swimming pool, and a functioning kitchenette. As it turned out, the breakfast was a packet of instant oatmeal, there is no pool, and the kitchenette had no cooking utensils (although they are available upon request at the front desk). The bed was comfortable, and the room was quiet, but beyond that, it is not as advertised.

4

Dennis

Jun 6, 2025

·

Stayed 1 night

Building needs to be aired out. Overly strong smell of cleaner covering a stale room and stale lobby. Rooms are empty of plates, glasses, silverware, as you would expect of these extended stays or suites. You have to ask for them at the desk. And no ice machines.

6

Charles

Feb 22, 2025

·

Stayed 1 night

It didnt have a real lobby

4

Ree

May 10, 2024

·

Stayed 2 nights

It took over 20 minutes to get checked in. One person working the front desk and he had to go to every room with a hand held device to code the room keys so they would work. The next morning, front desk person had an attitude about getting clean towels. By 8:00 am - there was nothing in the “grab & go” breakfast baskets. Baskets were again still empty on Sunday morning at 7:10 am as we were leaving. We stay in Austin frequently (6 or more times a year) and I will not go back. The location of the hotel is close to where I need to be in Austin, but location is not enough in this case.

6

Anthony

Jun 2, 2024

·

Stayed 1 night

No breakfast in the morning, people never at front desk and no access to drinks since vending machine is broken

6

Barbara

Mar 4, 2024

·

Stayed 2 nights

The charge for dogs was the highest we have ever paid. Thought it was crazy that we were at an extended stay hotel with a kitchen but nothing was in the kitchen. You had to go to the desk to ask for anything. Not even a coffee maker in the kitchen. Only 1 shampoo for two people. Also had to bring your dirty towels down to desk before you could get clean towels.

4

Riketa

May 5, 2024

·

Stayed 2 nights

First night we got there we did not have room keys because the system was down so we had to wait for someone to walk us to our room everytime we left . Then we didn’t have hot shower water at all . But my kids and I made it work.

6

Jack

May 10, 2024

·

Stayed 2 nights

Locks were not working, carpet badly frayed, substandard cleaning, no towels in room, only employee on duty was friendly but overwhelmed

4

Sonia

Sep 27, 2024

·

Stayed 2 nights

Elevator was broken needs better maintenance.

6

Michael

Nov 9, 2025

·

Stayed 1 night

This is an older hotel, No coffee equipment in the rooms, you have to ask for kitchen equipment from front desk, there is no workout/weight room. No hot breakfast. This hotel seems to be in an area that most restaurants won't deliver to. Staff was very nice and friendly. Check in time did not take a very long time. It was very simple to get checked in. Al-in-all, I rate this with 3 stars only because there were no coffee makers in the rooms there was no hot breakfast and had no weight room to workout.

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Cleanliness

Cleanliness is inconsistent, with many reports of dirty bathrooms and floors, strong odors, mold or pests, and unclean common areas. A few guests did find rooms clean.

Related guest reviews

4

Haydi

Apr 28, 2025

·

Stayed 3 nights

The place was not terrible but not the best. It did not include breakfast, elevator was out of service, the stairs and hallways were very dirty with a strong odor. The room had a very strong odor, microwave was not clean.

2

Amrish

Mar 21, 2025

·

Stayed 2 nights

It is very old and dated hotel . Also very dirty . Bathroom sink has scratches and doesn't drain water properly .

2

Daniel

Mar 17, 2025

·

Stayed 3 nights

Room was very dirty the bathtub knobs where Falling apart water was very low there was a dog barking all night long. The room had a very nasty odor.

2

Kacie

Apr 10, 2024

·

Stayed 2 nights

Immediately checked out and went somewhere else. Hair in sink, on floor and on bed. Smelled musty and like smoke. Busted window at the front. Another guest was requesting to see cameras because someone had been in her room. Absolutely disgusting and shocking they are even open.

4

Mickey

Jul 31, 2022

·

Stayed 1 night

The only staff member was friendly. He was stretched to thin and had to do everything. The place was filthy!! From the entry to my room. The elevator had trash and it looked like it had not been swept in a month or mopped. The walls and doors needed cleaning. My room had good AC and clean sheets and floor. The rest was filthy. Microwave oven had spills inside dirty. The sink was dirty. Bathroom was the worst. Hair and shave stubble in sink and countertop. The faucets were dirty. Bath and shower was filthy soap scum and hair. Did not take shower!! I need money back!!!!

2

Larry

Apr 13, 2024

·

Stayed 1 night

We didnt stay , the room was filthy and smelled like urine. There was hair on the counter and sink and the toilet lid appeared to have dried poop on it.

8

Sherry

Oct 7, 2024

·

Stayed 1 night

Very clean

8

Sheila

Apr 2, 2025

·

Stayed 2 nights

The room was clean but the furniture could use an update. I prefer to use stairwells when I have the option and the stairwells in this facility were filthy. There was plenty of parking and overall this was a nice and quiet stay for me. The bed was comfortable and I liked the TV channel options.

4

Arthur

Mar 8, 2025

·

Stayed 3 nights

very dirty

6

Kalena

Oct 16, 2025

·

Stayed 1 night

Carpet was coming up, sink had debris, and the tables were not wiped down properly. Shower was not working properly. The lock on the door also did not work properly. The main lock and the latch did work but not the inside lock.

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Rooms

Rooms are dated and worn, with recurring hot-water and pressure problems, noisy or erratic AC, and thin walls; some found beds comfortable and stays quiet.

Related guest reviews

4

Kathleen

Dec 6, 2023

·

Stayed 1 night

It was cheap - but we’re never going to stay here again if we can help it. The room was old and not in good shape - but clean? The beds were uncomfortable and the bedding was almost nonexistent. The staff was lovely- genuinely nice people who were friendly and helpful.

6

Allan

Nov 9, 2024

·

Stayed 1 night

Not what was advertised. I chose this hotel because the advertisement contained the 3 things I was looking for: breakfast, swimming pool, and a functioning kitchenette. As it turned out, the breakfast was a packet of instant oatmeal, there is no pool, and the kitchenette had no cooking utensils (although they are available upon request at the front desk). The bed was comfortable, and the room was quiet, but beyond that, it is not as advertised.

4

Cyrus

Dec 18, 2023

·

Stayed 1 night

Super thin walls. Woke up at 4:30 am to screams down the hall. Room in rough shape.

8

Garrett

Mar 26, 2024

·

Stayed 4 nights

You get exactly what you pay for. The staff is friendly and accommodating. The hotel itself is not a luxury hotel and doesn’t claim to be. The rooms are clean but a bit run down. No complaints for the price and would consider staying again!

8

Makayla

Jan 12, 2024

·

Stayed 1 night

Room was great but the A/C in my room kept turning on and off they need to fix that

6

Nicole

Aug 1, 2022

·

Stayed 1 night

We had to switch rooms due to temperature in the shower. It was too hot or too cold. When we got to our new room the shower made a loud noise where you could not take a shower.

6

Kristin

Feb 16, 2024

·

Stayed 1 night

One night stay. Bed was firm but comfortable and room was clean. Did not have any hot water. There was no breakfast just coffee. Wanted to be in that area and this was the least expensive option but probably won’t stay again.

10

Cheryl

Oct 14, 2023

·

Stayed 2 nights

Good clean room with comfortable bed. Shower water pressure is very low.

6

Belinda

Mar 24, 2025

·

Stayed 2 nights

The room was spacious but needs updating. It is good for families on a budget but if you are looking for luxurious rooms or amenities, this is not the hotel for you. Bring your own shampoo and conditioner. The bath tub needed updating and the counters were warped. The beds were comfortable and the AC worked so we were fine.

6

Belinda

Mar 23, 2025

·

Stayed 3 nights

The hotel was fair. It was neat but a bit dusty and outdated, especially the bathroom. Be sure to take your own toiletries and shampoo, conditioner and any other items you may need for your trip. It no nonsense, no full breakfast or restaurant service but they do offer coffee and a small grab and go table with packed muffins and grain bars in the morning. It is good for families on a budget or a quick overnight trip.

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Service

Staff are often friendly and helpful, with several shout-outs to specific employees. However, understaffing and system issues lead to long check-in waits, limited front-desk availability, and occasional rude or unprofessional interactions.

Related guest reviews

8

Paul

Mar 10, 2024

·

Stayed 1 night

One of the maids interrupted a conversation with the checkin person. Reason unknown why she started to yell at me in front of the other employee. I warned her I would report the incident. This was at my check in time. Someone needs to talk to this employee she may be doing it to others that stay.

2

Colby

Aug 30, 2024

·

Stayed 1 night

The gentleman checking me in had the worst attitude. He tried to charge me for a pet and I don’t have a pet. He argued with me about the charge. He wasn’t very friendly. Also the ac unit made a terrible sound all night long. Not the best nights rest. Definitely give this 1 star

4

Ree

May 10, 2024

·

Stayed 2 nights

It took over 20 minutes to get checked in. One person working the front desk and he had to go to every room with a hand held device to code the room keys so they would work. The next morning, front desk person had an attitude about getting clean towels. By 8:00 am - there was nothing in the “grab & go” breakfast baskets. Baskets were again still empty on Sunday morning at 7:10 am as we were leaving. We stay in Austin frequently (6 or more times a year) and I will not go back. The location of the hotel is close to where I need to be in Austin, but location is not enough in this case.

10

Ashlyn

Nov 19, 2023

·

Stayed 2 nights

Joseph at front desk was awesome

4

Ricky

Mar 8, 2023

·

Stayed 2 nights

Staff are accommodating but barely see them in The front desk if we need something. I was issued two door keys that the other is not working. I told the front desk about the not working door keys but instead of giving me a new one in which the key are obviously old, he reprogrammed it. It works one time and then not working again and I just fed up of telling the front about anything, it’s just horrible. My expectations ti the price I paid was not met. During the booking, I was told there’s a breakfast but it turn out just a coffee bar with muffins and protein bar in the corner. The coffee tastes horrible. Coffee and hot water at the bar were not properly labeled, waited 10 minutes to someone to pointed that one to me. The worst stay we’ve ever had. I don’t normally make negative reviews but I was force to do it because of the experience we had.

10

Dalia

Apr 7, 2025

·

Stayed 1 night

Great service

2

Michael

Aug 30, 2024

·

Stayed 2 nights

Front desk staff is horrible, pay extra $15 go somewhere else

2

Hayli

Apr 11, 2023

·

Stayed 2 nights

The staff was real friendly and on point.

8

Aurora

Mar 31, 2025

·

Stayed 1 night

Joseph, front desk clerk, was friendly. We waited 10 mintutes to check in but he was the only clerk and the manager left the office.

8

Tina

Nov 4, 2023

·

Stayed 6 nights

The GM Casey is not social able, rude, stand offish and has an attitude. Her listening skills need some work as well. Twyla, Joseph, and Crystal are wonderful and caring people at the front desk at the Southwest Hwy & US Hwy 290.

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Location

Convenient for reaching downtown and area venues, though first-time access can be tricky. Multiple reviews note loitering and safety concerns around the property and occasional noise in outdoor areas.

Related guest reviews

4

David

Apr 6, 2023

·

Stayed 1 night

It was cheap and had a kitchenette in the room, but me and my gf felt very unsafe and uneasy with all of the homeless and other people loitering around outside the hotel at all hours of the night. I would not recommend this place to anyone, except maybe homeless people.

2

Selena

May 7, 2025

·

Stayed 1 night

Location but trashy

6

Leslie

Mar 23, 2025

·

Stayed 2 nights

I'm visiting family when in Austin; this hotel is convenient, but very complicated to get to the first time. Generally quiet, however, since cooking facilities are in each rooom and construction workers often stay here, there are occasional cooking smells. There is a picnic area on the property and these workers occasionally party here making noise and leaving trash. For me, the convenient location with respect to family and price are enough for me to return.

8

Guillermo

Mar 8, 2025

·

Stayed 3 nights

We had a wonderfull stay. This facility was centrally located for our needs. Near downtown, near COTA, near airport. Off hwy 290 and plenty of options for food and shopping.

2

Stephanie

Jun 12, 2023

·

Stayed 3 nights

This hotel was trash! Old, dirty, poorly maintained, rare to come in contact with ANY staff. The beds are uncomfortable, pillow are flat, no amenities to speak of… The booking site mentions bkfst included and that’s definitely not the case. Unsightly characters were commonly seen around the property, grilling in the parking lot, or working on cars. Only positive is that it’s a pet friendly property. Won’t ever be going back! Yuck

6

Gerald G

Oct 23, 2023

·

Stayed 3 nights

The only redeeming value of this property was it was close to where I needed to be….& cheap too!

6

Francisco

Oct 20, 2024

·

Stayed 1 night

Location

6

Diane

May 15, 2025

·

Stayed 1 night

Adequate for a one night stay. Easy access to downtown Austin.

6

Leslie

Apr 18, 2023

·

Stayed 3 nights

Group of construction workers drinking every night in picnic area leaving a mess. One morning as I left for the day a person was sleeping in the stairwell.

8

Marcia

May 21, 2023

·

Stayed 1 night

It's not easy to find of the access road, they need a sign on the frontage road pointing to the hotel.

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Dining

Breakfast is very limited—usually coffee and packaged items—and frequently runs out or is unavailable. Several guests noted that advertised hot breakfast did not match reality.

Related guest reviews

4

Stanley

Aug 3, 2024

·

Stayed 2 nights

Wasn't the best. Only 3 pillows, when I asked for a 4th I was told they didn't have one available. . . So my girl slept fine however I got to wake up with a crooked neck. Also don't show up early and expect them to check you in 5 mins early. . . They won't for some stupid reason. The "breakfast" offered is nothing more than horrible coffeenand some kind of stale muffin in a bag. I suggest the La Quinta about a mile north of this place instead, they had a hot breakfast with decent coffee, juice, the usual cereal and waffles as well as scrambled eggs and sausage links.

4

Francis

Feb 4, 2024

·

Stayed 1 night

They advertise as offering breakfast which is a lie.All you will find is coffee.

8

Alberto

Apr 11, 2023

·

Stayed 1 night

The reception staff were very polite and courteous. Unfortunately, the hotel supply delivery was delayed that week or weekend, so they only had coffee to offer in the morning.

6

Anthony

Jun 2, 2024

·

Stayed 1 night

No breakfast in the morning, people never at front desk and no access to drinks since vending machine is broken

4

Linda

Jun 20, 2024

·

Stayed 2 nights

The web page said breakfast included. Wow what an understatement. It had one coffee pot and one pot for hot water. Some Tea bags and little things of creamer. NOT EVEN ANY SUGAR. 3 little chocolate muffins (pre-packaged). This is not what I consider a breakfast. Do not say you have a breakfast included if what you really mean is a cup of coffee with no sugar.

4

Robert

Oct 13, 2024

·

Stayed 2 nights

We had to wait 20 minutes to check in for our reservation; no one was at the counter. We had to call the hotel while standing in the lobby. The room was dirty, stinky, and super old. It was supposed to be a non-smoking facility; people were, and not just cigarettes. Free breakfast is a joke. Coffee and just a prepackaged muffin.

4

Vijayanand

Oct 6, 2025

·

Stayed 1 night

Clean room. Helpful staff. But no breakfast. They said they haven't had a chance to refill the supplies. We stayed one night so it was ok but if you are stayng longer and expect some kind of decent hot breakfast, then this is not the place. The nearby La Quinta Inn for comparable price has much better hot breakfast and same kind of rooms.

6

Belinda

Mar 23, 2025

·

Stayed 3 nights

The hotel was fair. It was neat but a bit dusty and outdated, especially the bathroom. Be sure to take your own toiletries and shampoo, conditioner and any other items you may need for your trip. It no nonsense, no full breakfast or restaurant service but they do offer coffee and a small grab and go table with packed muffins and grain bars in the morning. It is good for families on a budget or a quick overnight trip.

6

Michael

Nov 9, 2025

·

Stayed 1 night

This is an older hotel, No coffee equipment in the rooms, you have to ask for kitchen equipment from front desk, there is no workout/weight room. No hot breakfast. This hotel seems to be in an area that most restaurants won't deliver to. Staff was very nice and friendly. Check in time did not take a very long time. It was very simple to get checked in. Al-in-all, I rate this with 3 stars only because there were no coffee makers in the rooms there was no hot breakfast and had no weight room to workout.

8

Victor

Jan 20, 2023

·

Stayed 3 nights

The breakfast is too poor

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AI-generated summary based on recent guest reviews

Month	Average price
January	$66
February	$72
March	$104
April	$87
May	$81
June	$86
July	$71
August	$61
September	$77
October	$117
November	$76
December	$68

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $98	16 $68	17 $67	18 $72	19 $76
20 $76	21 $77	22 $80	23 $76	24 $77	25 $73	26 $71
27 $77	28 $78	29 $78	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $79	2 $133	3 $131
4 $90	5 $78	6 $78	7 $76	8 $76	9 $133	10 $132
11 $91	12 $80	13 $78	14 $78	15 $78	16 $89	17 $91
18 $80	19 $79	20 $77	21 $77	22	23	24
25	26	27 $77	28 $77	29 $77	30 $89	31 $92

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Monthly average prices

About this property

Location

Room options

Studio, 1 King Bed

Studio, 2 Double Beds

Studio, 1 Queen Bed, Accessible

Studio, 1 Queen Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Extended Stay America Suites - Austin - Southwest

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