The Westin Nirup Island Resort & Spa

We had a lovely stay overall and really enjoyed the experience. One important suggestion for the hotel would be to provide rubber non-slip mats in the rooms, especially when there are young children or elderly guests staying. My son unfortunately had a fall during our stay, and having a softer, non-slip surface in the bathroom would definitely help make it safer when the floor gets wet. Also, bring some maggi mee with you. You’re on an island and there really isn’t anywhere else to buy food, drinks or snacks other than from the hotel itself. Definitely worth bringing a few of your own snacks for those late-night hunger pangs. Overall, we had a great time and would happily come back. A few small improvements, especially around safety for children and elderly guests, would make the experience even better.

Wonderful and helpful staff, clean and new resort. Best relaxing time away from Singapore!

We recently stayed at this resort and left feeling very disappointed. Our two-bedroom villa was beautiful—clean, spacious, and with stunning views—but unfortunately the positive experience ended there. Service throughout the stay was consistently poor. We waited 45 mins for a buggy on arrival, with further waits of up to 30 mins throughout our stay to get anywhere. Calls to reception often went unanswered & room service took 90 mins to arrive despite multiple follow-ups. Food and beverage service was equally disappointing. Service at the pool bar was slow, & breakfast regularly ran out of food, plates, & cutlery without being replenished quickly enough. During a busy public holiday weekend, the resort appeared unable to cope with guest numbers. When our son accidentally broke a glass in the villa, it took 30 mins for housekeeping to arrive & clear the area which wasn’t safe with 2 young kids. Our children’s swimwear was stained green by the villa pool &, although the resort offered complimentary cleaning, the stains remained. To their credit, hotel management acknowledged many of the issues & provided two complimentary meals and 35,000 Marriott Bonvoy points. While appreciated, this did not compensate for the amount of time spent chasing service & dealing with problems during what should have been a relaxing holiday. Given the premium price point, we did not feel the resort delivered value for money. Sadly, we would not return or recommend it based on our experience.

Staff were amazing. Had a lovely 4 days on the island.

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