Name: SureStay Plus Hotel by Best Western Jackson
Address: 1936 Highway 45 Byp, Jackson, Tennessee, United States of America, Jackson, Tennessee, US
Price range: $53–$92 per night
Rating: 6.9

What guests think

Across reviews of SureStay Plus Hotel by Best Western Jackson, travelers frequently praise the friendly staff but note dated rooms with maintenance problems and uneven cleanliness, with recurring complaints about grimy floors and occasional pests.

Breakfast feedback ranges from hot and satisfying to skimpy or poorly restocked. Pool reports vary, from clean and open to neglected. Location is convenient to I‑40 and dining, though some mention road noise or a sketchy feel. Expect a basic stop with helpful staff and mixed upkeep.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool conditions vary from clean and open to poorly maintained or covered. Some mention broken ice machines, a worn parking lot, and limited green space for pets.

Related guest reviews

6

Lyn

Feb 3, 2023

·

Stayed 1 night

The parking lot in this picture is a far cry from the real thing. Pot holes everywhere. There is a 1/2 inch gap under the door. I could see daylight when the door was closed. Also the bathroom door looks like there had been a flood. Sawed off WELL above the floor and evidence of water damage. The staff were wonderful. Angela checked us in and was great. Seemed like very few people staying there that particular night but all in all, for $100 per night in Jackson TN, I expected better conditions.

4

ELLEN

Dec 1, 2025

·

Stayed 1 night

Pool was horrible needs to be re done

8

Marquetta

Sep 26, 2023

·

Stayed 2 nights

Air-conditioner and shower great! Room clean! Bed super soft, was leary, but did sleep good. Four most important points-great overall! Could use some update maintenance in rooms. Ice machine didn't work. Staff very friendly.

8

Ralf

Aug 20, 2023

·

Stayed 1 night

Looks a little older, but rooms are updated and pool was clean. Lots of restaurants nearby.

4

Raelyn

May 28, 2024

·

Stayed 1 night

The pool had a tarp over it but it was partial submerged and it was so gross

10

Chad

Jul 2, 2023

·

Stayed 2 nights

Great outdoor pool. Great staff. Good breakfast. Clean

8

Cecelia

Apr 22, 2024

·

Stayed 1 night

Very clean. Check in girl helpful. Feel secure in my room location. Pool a disappointment. I should have looked more closely to see it wasnt an indoor pool.

8

Rodger

Aug 23, 2025

·

Stayed 1 night

Overall good stay for the area. Pool could be maintained better

10

judith

Jun 7, 2025

·

Stayed 1 night

The lobby and breakfast area was clean and welcoming. The employee, Sagar, was super helpful and friendly throughout the evening! Our group of 4 played cards in the breakfast area later and he even offered to make us a fresh pot of coffee. There were apples on the table for a snack, and he even us a taste of his supper, which was a foreign cuisine to us, and smelled so good. It was from a restaurant that was within walking distance. We had eaten at another place across the street called The Old Country Store. Had Ruby’s Cafe and 2 other places beside it to eat, including an Olde Ice Cream Shoppe. Gift shop and Candy Store! Walk around Casey Jones Train Museum and his old house, and many other shops to visit around it. I would stay there again just to have more time to walk around that area. Busy intersection and lots of traffic, (only bad comment) but even had a TRAIN, up on a Telephone pole. lol New management, at least the one we met, is doing a great job! Oh, and the pool was even open and clean. The free breakfast was a hot buffet too. Different hot items throughout the week, and always waffles..

8

Debbie

Jun 16, 2025

·

Stayed 1 night

Surprised at parking entry rather than internal hallway entry. Limited green space to walk the dog. Bathroom fan very noisy. Staff was extremely and friendly and accommodating. Room was clean.

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Cleanliness

Feedback is mixed: several guests found rooms clean, but many report dirty floors and bathrooms, musty or smoky odors, and occasional roaches or mold.

Related guest reviews

8

Kristy

Aug 13, 2025

·

Stayed 1 night

Food had good options for the price. Loved that they had more than carbs! Eggs and sausage Pillows were great Place was tidy and clean. Sheets were a little small for mattress. Killed a roach, but that’s ok. We have them in Texas too!

4

Richard

Sep 28, 2025

·

Stayed 1 night

We wouldn't stay here again. Floor was spongy and it would bounce in places. Bathtub was dirty, wife wouldn't shower in it. Bathroom door did not shut correctly and had a huge gap around it. All the trim and doors were very dirty like they had never been cleaned. When we left in the morning, people\guests had set up tables in the parking lot and were cooking food. Breakfast was good.

6

Sheena

Sep 19, 2025

·

Stayed 1 night

The staff member who checked me in was friendly and accommodating. However, the area around the hotel seemed sketchy. The bed was comfortable, but I discovered a roach in the coffee maker. While it was sufficient for an overnight stay, I would not choose this place again.

2

Natalie

May 25, 2025

·

Stayed 1 night

The hotel room was absolutely filthy. The towels were wet, and the sheets appeared dirty. The floor was filthy and had ants everywhere. There were noticeable stains all over the curtains, walls and shower curtain. The toilet was filthy. Our experience was terrible.

10

Dawn

Jan 23, 2024

·

Stayed 1 night

Everything was great except that the floors on our room were so dirty that our feet were black from walking on them.

2

wendwossen

Aug 3, 2025

·

Stayed 1 night

Room was very dusty. Very bad.

2

Joseph

Nov 4, 2024

·

Stayed 1 night

The place was Filthy, unkempt, and had mold in the bathroom. This place is dangerous. It also smelled like mold and mildew. They should condemn the building.

4

Sheila

Mar 17, 2024

·

Stayed 1 night

Room seemed adequately clean until... The floor! Decided to leave my shoes on because the floor looked and felt grimey, but took them off as I was getting ready to shower. By the time I stepped into the shower my feet were black and rivers of dirt washed down the drain. Management, pay attention!! Your room cleaners need training and the rooms should be checked to be sure they're doing their jobs!

4

Karen

Apr 24, 2024

·

Stayed 1 night

The floors made my husbands brand new white socks BLACK! When I mentioned it at checkout to the front desk clerk she said that lots of people had complained about that. So why is it still an issue? The hot breakfast was good and the beds were comfortable but the rooms were really humid and moisture was on all surfaces

2

Usman

Nov 17, 2023

·

Stayed 1 night

This budget hotel fell short of expectations. The outdated rooms had a lingering smoke odor, a broken phone, and a burnt-out bulb. Additionally, disturbances from what looked to be local kids engaged in illegal activities outside in the parking lot that persisted until 2 am, making for an uncomfortable stay. And the first floor guests (that’s where I was despite asking for a second floor) also have to deal with lights of every car shining into the windows as they are as low as the cars lights. I think worst part about everything was the smoke odor and the horrific mattresses…. I ended up using my yoga mat and sleeping on that instead

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Rooms

Beds are often comfortable, but rooms feel dated with maintenance issues such as uneven or soft floors, noisy or ineffective AC, broken fixtures, and weak hot water. Some noted noise and missing items like a TV remote.

Related guest reviews

6

Pauline

Aug 18, 2025

·

Stayed 1 night

Close to highway and lots of dinning options. Room was nice. Bed was very comfortable. Could use a couple more pillows and could definitely use a coat of paint. Over all a nice stay. We usually stay at Baymont inn but wanted to try something new.

6

Marissa

Mar 29, 2024

·

Stayed 1 night

Room was clean. Air conditioner was very noisy throughout the whole night. Woke everyone up each time it kicked on.

4

Thomas

Jul 28, 2025

·

Stayed 1 night

Room 111 - Bed was ok, clean-the floor had soft spots like you could go through it. It had a handicap shower, which may have been clean but didn't look that great and decided not to use it. Dissapointed.

8

andrea

Aug 3, 2025

·

Stayed 1 night

I liked the comfort of the beds

2

Matthew

Nov 24, 2024

·

Stayed 1 night

Blinds were broken, sheets had stains, toilet kept running, a lot of traffic plus emergency vehicle sirens kept me up at night.

6

Karen

Jun 8, 2024

·

Stayed 1 night

The beds were very comfortable and the pillows were nice. The floor was clean. The air conditioner was pretty quite but really needs to be cleaned. In fact, replaced would be best. The water for the shower was warm but never very hot. Our room did not have a TV remote. Not a huge deal, but had we wanted to watch TV we would have had to ask front desk for one. Was not worth it to us.

6

Anthony

Sep 29, 2025

·

Stayed 1 night

The furniture is very dated and needs to be replaced. The desk chair had plastic flaking off.

8

Jessica

Oct 1, 2023

·

Hotel was in a very inconvenient location to get to. Every time i tried using the door key it wouldn't work and I'd have to go to the office to get it fixed. Apparently if you put them by your phone or go to Walmart they'll demagnitize. If only i knew that before the 4th or 5th time i had to go back to the office. We got a bigger room that had a living room area to it. Air didn't work on that side and wall around outlets were soft.

6

Charity

Sep 28, 2025

·

Stayed 1 night

The first room we were given was saturated with cigarette smoke even though I told them we didnt want a smoking room. The second room we were given was clean, cool and fresh. The bed and bedding were very nice. The flooring in the room was a little damaged in some spots, causing me to trip in the bathroom doorway. It was difficult to reach anyone at the desk to tell them about the quality issue of the first room and then to check out. The breakfast was just ok as none of the heated items in the main area were stocked at all so we just ate cold breakfast items. The maid loudly tried to take over our room more than an hour before check out. When we told her we would be out by check out time, she had one of her children stand directly outside our door the entire last hour we were there and that really irked me. All over not great because of the mounting sub par experiences and the high price but we did enjoy the quality of the second room well enough. Will probably choose elsewhere next time.

6

Daniel

Dec 29, 2023

·

Stayed 1 night

Breakfast was excellent, the bed was great, but the real problem with the room was the floor. The wood panels were offset and when I got up in the night, I stubbed my right, big toe and took it a chunk out of my toe. It still hurts the next day. Also, the surface was not even close to flat. When I walk on it, they be huge drops, like stepping into a pothole.

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Service

Staff are frequently praised as friendly, helpful, and accommodating. Some guests experienced slow responses, understaffing, or unhelpful interactions.

Related guest reviews

2

Summer

Sep 24, 2023

·

Stayed 1 night

Only one staff working. She was doing the best she could, but she needed help. Wrong room first time, running water, 80 degrees in room. Correct room, fire alarm kept going off, floor unlevel/unsafe, all lights didn’t work, tv non working, tiny black bugs in each layer of bedding, along with strands of black hair in sheets. Refused to stay. Found another hotel. Still fighting for refund.

8

Mark

Aug 30, 2024

·

Stayed 2 nights

The stay was nice. Many rooms under renovation. So there was a little inconvenience, nothing major. Would have preferred to be on ground level. Staff was fantastic, breakfast was very nice. Would stay there again.

2

Marianne

Jul 18, 2025

·

Stayed 2 nights

Very unhelpful staff. Did not offer any help after we couldn't find hotel. Still charged us for 2 nights. Granted, it was my responsibility to read the fine print and cancelation policy. Still, I thought the hotel would have helped us with at least a partial refund or a future stay...

10

Shelby

Aug 11, 2025

·

Stayed 5 nights

The gentlemen at the front office were completely accommodating. It was my son's birthday, and they offered to let us keep the cake in the fridge, and we bugged them the entire time that we were there, and they were very genuine nice people! I can't wait to go back!.

10

Shereen

Sep 15, 2025

·

Stayed 1 night

Friendly and helpful front desk and staff

10

Jacqueline

Sep 22, 2025

·

Stayed 1 night

Staff was extremely kind and friendly. Room was clean. I would highly recommend staying here.

10

Twila

Dec 11, 2025

·

Stayed 1 night

Everything was great!!! The room was decorated. Really cute. Staff was wonderful. We will definitely be back.

6

Marsha

Nov 21, 2025

·

Stayed 1 night

Room was clean but there was hair in the bath tub. The staff was extremely helpful and friendly!!!

10

Matthew

Jul 29, 2024

·

Stayed 4 nights

The staff is wonderful!! They keep everything nuce and clean. They make sure you have everything you need. There are some fun places around the hotel. It very quiet. The beds are great! And dont skip the breakfast!! The staff provides a delicious breakfast!!

8

Tanya

Aug 22, 2024

·

Stayed 1 night

Staff was friendly and helpful.

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Location

Convenient to I‑40, Casey Jones attractions, and many restaurants. Some guests found the area sketchy or noisy, and access can feel congested.

Related guest reviews

6

Pauline

Aug 18, 2025

·

Stayed 1 night

Close to highway and lots of dinning options. Room was nice. Bed was very comfortable. Could use a couple more pillows and could definitely use a coat of paint. Over all a nice stay. We usually stay at Baymont inn but wanted to try something new.

6

denice

May 28, 2023

·

Stayed 1 night

So so area. This hotel is just average. It is an older hotel. The location is across the street from Casey Jones. There are several restaurants within a mile or so drive. Its a pretty congested area. There are about 4 or 5 hotels in that area. Breakfast consists of waffels, omlets, cereal, biscuits, sausage.... Overall it is a decent place. It seemed a little pricey but we stayed on a Saturday night.

6

Sheena

Sep 19, 2025

·

Stayed 1 night

The staff member who checked me in was friendly and accommodating. However, the area around the hotel seemed sketchy. The bed was comfortable, but I discovered a roach in the coffee maker. While it was sufficient for an overnight stay, I would not choose this place again.

10

Qisheng

Oct 21, 2024

·

Stayed 1 night

Plenty restaurants near by

8

Eleanor

Jul 22, 2025

·

Stayed 1 night

Very close to Route 40.

8

Kelly

Jun 13, 2025

·

Stayed 1 night

So close to food and other things I needed for my trip. Quiet and felt safe.

6

Patricia

Aug 21, 2025

·

Stayed 1 night

It was dumpy and the neighborhood was sketchy. Nothing really near by. Everything was very outdated.

8

Jessica

Oct 1, 2023

·

Hotel was in a very inconvenient location to get to. Every time i tried using the door key it wouldn't work and I'd have to go to the office to get it fixed. Apparently if you put them by your phone or go to Walmart they'll demagnitize. If only i knew that before the 4th or 5th time i had to go back to the office. We got a bigger room that had a living room area to it. Air didn't work on that side and wall around outlets were soft.

10

Charlie

Nov 15, 2023

·

Stayed 1 night

The location near I 40 - friendly and informative staff both in the evening and morning.

8

Pauline

Aug 11, 2025

·

Stayed 2 nights

The location was excellent, with proximity to the highway and numerous restaurants. While the hotel room could benefit from some updates, a fresh coat of paint would greatly enhance its appearance. The bathroom was clean, but a thorough deep cleaning and repaint would elevate the overall ambiance. The bed was comfortable, although additional pillows would be a welcome addition. Overall, my stay was pleasant, and I would consider returning to this hotel.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is mixed: many enjoyed hot options like waffles and eggs, while others found limited choices, weak variety, or items not refilled and, in one case, unavailable.

Related guest reviews

6

Deborah

Oct 1, 2025

·

Stayed 1 night

No hot water in the shower and the faucet dripped. The staff were wonderful but the place needs a serious upgrade. Both in the building and breakfast

8

Kristy

Aug 13, 2025

·

Stayed 1 night

Food had good options for the price. Loved that they had more than carbs! Eggs and sausage Pillows were great Place was tidy and clean. Sheets were a little small for mattress. Killed a roach, but that’s ok. We have them in Texas too!

10

Kelly

May 13, 2025

·

Stayed 1 night

The staff was very friendly and made our stay awesome. The food for breakfast was also awesome I would prefer anyone to go here

10

James

Sep 24, 2025

·

Stayed 1 night

Room was clean and quite adequate if you just need a place to sleep. Parking was safe and easy as was check in. Breakfast was continental style and served its purpose for us. A little older motel and it could use some routine care, but a good place and value.

8

Donald

Oct 3, 2025

·

Stayed 1 night

Breakfast was good

4

Emily

Oct 4, 2023

·

Stayed 1 night

There was no complimentary breakfast as listed on site. Checkout was not until 11am and we did not get in until 1am to check in as we were traveling and had someone literally KICKING the door and continuously beating on the door at 8:30am. Not worth the money. 2/10

10

John

Aug 7, 2025

·

Stayed 1 night

Very good place, especially for the price Room was clean, breakfast was pretty good.

8

Penny

Jan 6, 2024

·

Stayed 1 night

Breakfast offerings were very skimpy. No milk for cereal even after requesting and waiting. No fruit either. Requested receipt and was told there was a computer problem and it would be sent to my email which was read back to me and confirmed. Never received the email. Parking quite a ways from the room and not well lighted. We arrived after dark. We would not stay here again and would not recommend it to anyone either.

8

Karyn

Mar 21, 2025

·

Stayed 1 night

Property was a little dated the beds were very comfortable, the breakfast was good, however, none of the juices were available and staff did not seem eager to replace them.

10

judith

Jun 7, 2025

·

Stayed 1 night

The lobby and breakfast area was clean and welcoming. The employee, Sagar, was super helpful and friendly throughout the evening! Our group of 4 played cards in the breakfast area later and he even offered to make us a fresh pot of coffee. There were apples on the table for a snack, and he even us a taste of his supper, which was a foreign cuisine to us, and smelled so good. It was from a restaurant that was within walking distance. We had eaten at another place across the street called The Old Country Store. Had Ruby’s Cafe and 2 other places beside it to eat, including an Olde Ice Cream Shoppe. Gift shop and Candy Store! Walk around Casey Jones Train Museum and his old house, and many other shops to visit around it. I would stay there again just to have more time to walk around that area. Busy intersection and lots of traffic, (only bad comment) but even had a TRAIN, up on a Telephone pole. lol New management, at least the one we met, is doing a great job! Oh, and the pool was even open and clean. The free breakfast was a hot buffet too. Different hot items throughout the week, and always waffles..

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AI-generated summary based on recent guest reviews

Month	Average price
January	$56
February	$57
March	$62
April	$65
May	$71
June	$63
July	$56
September	$62
October	$70
November	$60
December	$52

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $70	16 $58	17 $58	18 $61	19 $64
20 $54	21 $54	22 $55	23 $56	24 $57	25 $64	26 $58
27 $56	28 $56	29 $53	30 $57

Su	Mo	Tu	We	Th	Fr	Sa
				1 $53	2 $53	3 $70
4 $68	5 $69	6 $70	7 $70	8 $64	9 $69	10 $68
11 $68	12 $69	13 $70	14 $69	15 $59	16 $65	17 $69
18 $69	19 $69	20 $69	21 $69	22 $69	23 $69	24 $69
25 $69	26 $69	27 $69	28 $69	29 $69	30 $79	31 $92

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 Queen Bed, Accessible

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Plus Hotel by Best Western Jackson

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