Name: Hampton Inn & Suites Jackson
Address: 150 Campbell Oaks Drive, Jackson, Tennessee, United States of America, Jackson, Tennessee, US
Price range: $102–$191 per night
Rating: 7.07

What guests think

At Hampton Inn & Suites Jackson, travelers often find friendly staff, comfortable rooms, and a convenient stop just off I-40, but several reviews cite slow or delayed check in, inconsistent cleanliness, maintenance problems, and renovations impacting amenities.

Breakfast feedback is mixed, with some enjoying options while others report items not ready, poorly stocked, or served at the wrong temperature. The location is handy for driving, though several note few restaurants within walking distance. Best suited to a simple, no‑frills stopover.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities have been affected by renovations, with multiple reports of the pool—and occasionally the gym—being closed and construction around the property. Pet friendly with grassy areas, but several guests found the pet fee high.

Related guest reviews

6

Layton

May 4, 2025

·

Stayed 1 night

Nice property and friendly staff. However, they advertise pet friendly, but charged outrageous price for pets. Mine was $75 plus tax = $82 for a 8 # dog If you bring a pet, they really try to discourage pet owners from staying with them. “Just stop advertising pet friendly please”

4

Shari R

Jun 25, 2023

·

I specifically chose this property because it lists its amenities as having an outdoor pool. My family was in Jackson for an extended stay for business and wanted to relax by the pool during the days that we were there. The place was torn up for repairs the whole time and the pool as padlocked with a sign that said closed for the season. Why would you choose your main travel season to tear up the hallways, the pool, and half of the parking lot? The breakfast was not kept supplied and there was a wait every morning to put out more supplies. There is no air conditioning in the halls and the summers are quite hot and muggy in that region. This is supposed to be a Hampton Inn owned by Hilton. Because of this, the prices are quite a bit higher than other hotels in the area. This place is more like an Econolodge.

4

Brett

Jun 19, 2023

·

Stayed 2 nights

Staff is rude. Doing the minimum of whatever their job duties are. Breakfast is gone if you don't get there early. Pool is closed as of June 2023. Shower head was clogged.

6

Katherine

Jun 28, 2023

·

Stayed 2 nights

The hotel was undergoing a remodel, which affected the pool being closed and the lobby/hallway areas to be hot and stuffy.

2

Lori

Jul 7, 2023

·

Stayed 1 night

Girl at front desk not friendly at all and was put out if you asked questions. Tried calling front desk multiple times during the night and it was always busy. No cold water in shower so water was scalding hot. The hotel needs to be cleaned. Pool not open.

10

Byron

May 31, 2023

·

Stayed 1 night

Really nice, clean hotel. Pool and gym were closed for maintenance or renovation. Wanted to take the kids swimming but oh well.

10

Judith

Sep 5, 2025

·

Stayed 1 night

Easy to walk our dogs but dog fee is high.

4

Susan

Jun 24, 2023

·

Stayed 1 night

Pool was closed. Desk clerk said he would reduce my rate but I don’t know if that happened. Lots of construction at the hotel. Room’s entry face plate came off. I was given another room that smelled smoky. Breakfast was not good. No nearby restaurants.

10

Becky

Oct 30, 2025

·

Stayed 1 night

The room was large and very clean. The outside area for walking our dogs was wonderful!!

4

Suresh

Jun 19, 2023

·

Stayed 1 night

We booked this hotel mainly due to the pool since my kids wanted to swim. Pool was closed and there were no mention of it on the website. Room AC was dirty and one bed wasnt tucked and have an under sheet.cjeck in was long and one person was manning the breakfast rush and was doing a great job. But you can tell she was overwhelmed. No coffee cups in the front until we asked for refills. For $250 a night I expected more.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many guests found rooms and common areas clean, yet multiple reviews report dirty bathrooms, mold/mildew, lingering odors, or overlooked housekeeping. Some multi-night stays also saw rooms not serviced without request.

Related guest reviews

10

Trisha

Oct 11, 2025

·

Stayed 2 nights

Wonderful staff and very clean hotel!

2

Calvin

Oct 6, 2023

·

Stayed 1 night

Shower curtain was not clean and had a strong mildew odor. carpet had left food , and bathroom had a strong urine smell.

10

Brent

Sep 28, 2025

·

Stayed 1 night

Nice, clean rooms, friendly staff. Great place.

10

Robin

Sep 12, 2025

·

Stayed 1 night

This hotel was really clean! The little touches were nice! The beds were comfortable! After a long day on the road a nice room for 1 night that doesn't break the bank is appreciated.

6

Diane

Jun 27, 2024

·

Stayed 1 night

Mold on shower curtain.

2

Nikki

Jul 4, 2025

·

Stayed 1 night

Our check in time was 4. When we arrived around 4:30 there were several people ahead of us waiting for a room already. Finally our room was ready after 5. We got to the room and my kids noticed the comforter had orange (Cheeto) fingerprints on it. I went to the front desk, where a ton of people were waiting, but was told the front desk clerk was also the one cleaning the rooms. I found someone and told them about the comforter. We were headed to dinner so they left the comforter in our room. As I was changing that I noticed something on the sheets, feces or mud possibly, and pink stuff on the pillow cases. The pillow cases also smelled terribly like sweat. So back downstairs for fresh sheets. There was stuff on the side of the bed mattress and running down the wall. There was trash left under the bed. I don’t think the room was ever cleaned. I tried to make a complaint but no one was at the desk and when we left the next morning. I sent an email and was told I would be called back or sent an email but never got anything. I included some of the photos I got.

4

Walkinaer

Jul 28, 2023

·

Stayed 2 nights

The room was very dirty I have to buy a cleaning spray to be able to take a shower and use the toilet The carpet was very dirty I do not recommended

10

Kirk

Nov 17, 2025

·

Stayed 2 nights

Yes. The room was clean and the staff’s were friendly.

6

Russ

Oct 9, 2025

·

Stayed 1 night

Evidently the cleaning staff didn’t show up for work the day before and the day of our stay, but when you have orange slimy gunk in between the the tiles on the shower walls where it should be white and black mold there as well, it makes you wonder how long it’s been since someone really cleaned the shower. The beds were clean thank heavens.

6

Margaret

Jan 22, 2023

·

Stayed 1 night

Check in staff super friendly. BUT! Bathroom shower had black mold, walls had splatters on it and toilet base was dirty. Black mold around and under the ice machine. Was not impressed. Will take a hard pass about staying there again.

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Rooms

Rooms are often described as comfortable, spacious, and quiet, though several guests noted maintenance issues such as malfunctioning A/C, inconsistent water temperature, worn fixtures, missing items, or noise near the front desk. Generally adequate for short stopovers.

Related guest reviews

6

Christopher

Apr 4, 2023

·

Stayed 1 night

Beds were comfy and clean, service was friendly. Several items were broken in the room- drawer facing hanging off, towel bar off the wall, tile was stained, etc. It appears they are updating rooms, so hopefully these will be remedied.

8

KIM

Oct 21, 2025

·

Stayed 1 night

Room was clean and comfortable

10

Bernadette

May 31, 2025

·

Stayed 1 night

Easy, early checkin, thankyou. Room is lovely and huge.

6

Randall

Feb 17, 2025

·

Stayed 1 night

The room was nice, but they put us right by the desk. You could hear people all night. I didn't get much sleep. Never again here. You hear people outside the window, and the worker outside the door. Breakfast hits and yeah sleeping is done.

10

Rekha

Jun 29, 2024

·

Stayed 1 night

Great Location with clean huge Rooms smells good 😊

10

MARY

Jun 16, 2025

·

Stayed 1 night

Nice clean hotel. Bed was very comfortable. I would definitely stay again.

10

Sergio

Jun 8, 2025

·

Stayed 1 night

The air conditioning did not work

10

Tamra

Aug 6, 2025

·

Stayed 1 night

Great stay at this Hampton Inn after a long day on the road. It was clean, quiet, cozy bed and th room was nice and cool.

4

Calvin

Mar 27, 2024

·

Stayed 1 night

We were given a room without window shade (broken and removed). When we found out later in the evening I called the front desk and the girl who booked us in said that she knew it already, and asked me whether I want a discount or to switch a room. Totally unapologetic! How could she just kept quiet and waited us to call! We had to repack our bags and stuff and switched to an adjacent room late in the night. I will do my best not be in this type of hotel anymore.

6

Timothy

Jul 8, 2023

·

Stayed 1 night

Coffee pot did not work. That’s important when I need to be out by 5 am. No shampoo. Supply chain I guess.

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AI-generated summary based on recent guest reviews

Service

Service ranges from exceptionally friendly and accommodating to slow or unwelcoming, with recurring reports of long check-in lines, rooms not ready well after 4 pm, and understaffing. Many guests, however, praised helpful front-desk staff by name.

Related guest reviews

2

Senerita

Oct 11, 2025

·

Stayed 1 night

When we got to the hotel, our room was not ready we had to wait another hour. They tried to change my room type but i couldn't do it because it had a tub. They gave me a room that i did not pay for, just having yo wait made it the worst experience. The front counter lady was a little rude to begin with. We ended up in the wrong room anyways but they need more staff for this hotel.

10

J

Nov 3, 2025

·

Stayed 1 night

Great room; last minute booking and so happy with it. Nice people. Extra effort to get us ice water before we got back on the road.

10

Stephen

Oct 8, 2025

·

Stayed 1 night

Front desk clerk professional, courteous & accommodating.

10

Brian

Mar 16, 2024

·

Stayed 1 night

Gentleman at check in was amazing, you need more like him!

8

Terry

Jul 1, 2025

·

Stayed 2 nights

The staff were very friendly and helpful. The hotel was neat and clean and bedroom was nice and the bed was surprisingly very comfortable. My only issue was we drove for several hours and arrived around 6:30 PM and our room WAS NOT READY ! We couldn't check in until about 7:30 PM !! ? !!

10

Audra

Mar 24, 2024

·

Stayed 1 night

Clarice, the clerk on duty when I checked in, was so nice & friendly-I have never had such great service! Our room was spacious, the couch very comfortable, bed comfortable,& large TV & desk. There were plenty of outlets/USB ports. The desk chair wasn’t the best. Shower spray was ok. Parking was plentiful, area felt safe. Easy on/off I-40, close to everything we wanted in Jackson. Breakfast was good. Pet fee is steep ($75/night) but we appreciated being able to bring our pups. I would love to see hotels allow more than 2 pets-we have 2 but freq a 3rd due to owner illness (last time was for 4 mos). We would stay here again.

10

Kathleen

Sep 7, 2025

·

Stayed 1 night

Unfortunately due to short staffing it was quite a long wait to clean room & check in, but the front desk staff were wonderful. I arrived at 4pm but no room available until nearly 6:30 pm which was longer than I've ever had to wait. Owners might want to see about hiring more cleaning staff. Otherwise would recommend this property for a quiet comfortable stay.

4

Edward

Oct 9, 2025

·

Stayed 1 night

Parking was fine. Had reservation. Check in was SLOW. Long line. Had to wait a long time. Room was ok. Shower was questionably clean. Comfortable bed. Couldn’t buy a snack because of long registration line when went back to front desk about an hour later. One guy working. Not friendly.

10

Christopher

Mar 23, 2025

·

Stayed 1 night

Brandon was very polite checking us in, would stay here again.

10

Brittany

Mar 7, 2024

·

Stayed 2 nights

Jasmine was wonderful at check in and check out!!!

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Location

Convenient just off I-40 and felt safe and quiet for many, but several noted limited dining within walking distance and needing to drive for restaurants. Handy for road trips and quick stopovers.

Related guest reviews

8

Douglas

Apr 1, 2025

·

Stayed 1 night

Stay was good, bed was comfortable, breakfast was the usual but well attended. One drawback is there is nothing at that exit besides a gas station across the highway. Restaurants are about 10-15 minutes away.

10

David M.

Dec 13, 2022

·

Stayed 1 night

This hotel was clean and comfortable. The location is convenient, but there are no restaurants or stores within walking distance.

8

Noralee

Aug 17, 2025

·

Stayed 1 night

Short 1-night stay. Convenient location and great staff.

10

Michael

Aug 12, 2025

·

Stayed 1 night

Room is big. Room was clean. Easy parking. Conveniently located.

10

Jay

Feb 2, 2025

·

Stayed 1 night

good location off of main freeway

10

Tana

Jun 2, 2025

·

Stayed 1 night

Convenient location from the interstate.

8

Kayla

Mar 2, 2025

·

Stayed 1 night

Very clean room, comfy bed, and nice gentleman at check in. Location is also perfect. Wish there were more channels and hand soap, but it was nice.

8

Bryan

Aug 22, 2023

·

Stayed 1 night

Convient to highway. Clean/updated lobby was nice. Must drive to restaurants or have delivered. Construction debris in back parking lot needs to be cleaned up. Little pricey for a Monday night stay. Overall, satisfied with the property.

10

Lisa

Jun 19, 2025

·

Stayed 1 night

The property was clean and convenient. It was quiet and close to dining options.

10

Tammy

Jun 24, 2025

·

Stayed 1 night

Quiet, clean and great location.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is inconsistent: some guests enjoyed good options and attentive service, while others found items cold, not replenished, or not ready at posted times, and on occasion service ended earlier than advertised.

Related guest reviews

8

Paula

Apr 15, 2025

·

Stayed 1 night

Good breakfast!

10

Robin

Apr 17, 2025

·

Stayed 1 night

Everything was great from check in to check out. Breakfast was delicious. Best stay of a longer trip!

10

Nicole

Aug 4, 2023

·

Stayed 1 night

Brought my Yorkie and had a great stay, plenty of grassy areas around for him to be off his leash after a 12 hour car ride from FL. Breakfast was great with plenty of options—just wish it was offered a little later until 10am on weekends 😉 10 mins to town, and next to gas station and right off the highway so it’s a convenient location also. Room size was excellent and the staff is very friendly as well.

8

Diana

Sep 10, 2025

·

Stayed 1 night

Breakfast was not ready at the designated time of 6am. It wasn’t until about 7am when the food was ready

10

McCracken County

Jul 19, 2024

·

Stayed 1 night

Wonderful stay. Very comfy, friendly staff and lots of breakfast options in the morning.

8

Adriene

Apr 7, 2025

·

Stayed 1 night

Good basic accommodations. Room was supposed to include breakfast, but breakfast staff had to leave early, so they shut it down 2 hours earlier than advertised, with no alternative and no apologies. Facility was basically clean, but there were cigarettes and trash in the elevators.

10

Pamela

Sep 28, 2025

·

Stayed 1 night

Breakfast was pretty healthy but warm items were a little cold.

4

Suresh

Jun 19, 2023

·

Stayed 1 night

We booked this hotel mainly due to the pool since my kids wanted to swim. Pool was closed and there were no mention of it on the website. Room AC was dirty and one bed wasnt tucked and have an under sheet.cjeck in was long and one person was manning the breakfast rush and was doing a great job. But you can tell she was overwhelmed. No coffee cups in the front until we asked for refills. For $250 a night I expected more.

10

Audra

Mar 24, 2024

·

Stayed 1 night

Clarice, the clerk on duty when I checked in, was so nice & friendly-I have never had such great service! Our room was spacious, the couch very comfortable, bed comfortable,& large TV & desk. There were plenty of outlets/USB ports. The desk chair wasn’t the best. Shower spray was ok. Parking was plentiful, area felt safe. Easy on/off I-40, close to everything we wanted in Jackson. Breakfast was good. Pet fee is steep ($75/night) but we appreciated being able to bring our pups. I would love to see hotels allow more than 2 pets-we have 2 but freq a 3rd due to owner illness (last time was for 4 mos). We would stay here again.

4

Jody

Dec 31, 2025

·

Stayed 1 night

Oatmeal was empty, cold things were warm and warm things were cold.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$111
February	$148
March	$147
April	$145
May	$132
June	$130
July	$137
August	$115
September	$133
October	$143
November	$122
December	$107

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $148	17 $111	18 $121	19 $123
20 $113	21 $140	22 $140	23 $139	24 $122	25 $133	26 $134
27 $130	28 $111	29 $118	30 $114

Su	Mo	Tu	We	Th	Fr	Sa
				1 $107	2 $103	3 $104
4 $102	5 $112	6 $118	7 $118	8 $113	9 $109	10 $131
11 $130	12 $134	13 $118	14 $117	15 $171	16 $114	17 $129
18 $114	19 $122	20 $124	21 $127	22 $118	23 $113	24 $114
25 $115	26 $124	27 $136	28 $139	29 $122	30 $191	31 $147

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

One King and One Sofa Bed

Standard Room with King Bed

Room, 1 King Bed, Accessible

Room, 2 Queen Beds, Accessible

One King Bed

Standard Room, 2 Queen Beds

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 King Bed with Sofa Bed

Studio, 1 King Bed, Accessible

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Hampton Inn & Suites Jackson

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Prices for upcoming dates