Name: Holiday Inn Express Hotel & Suites Decatur, TX by IHG
Address: 1051 North Highway 81/287, Decatur, Texas, United States of America, Decatur, Texas, US
Price range: $91–$177 per night
Rating: 7.55

What guests think

Reviews of Holiday Inn Express Hotel & Suites Decatur, TX by IHG show a mixed experience: many praise clean, quiet rooms and friendly staff, while others cite cleanliness lapses, worn areas, and maintenance problems in guest rooms and shared spaces.

Breakfast feedback ranges from excellent and well stocked to items running out, limited refills, and occasional messy seating areas. The pool and hot tub receive both compliments and complaints, and some guests note a broken gym treadmill and a rough or hard to find driveway. The location is off a main road on the edge of town; some find it quiet and convenient, while others mention tricky access and highway noise. Expect a basic stay with uneven upkeep and service.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub feedback is mixed—some enjoyed them, while others found the pool green or the area dirty. A treadmill was reported out of order, and several guests mentioned a rough, hard to find driveway; parking was otherwise easy.

Related guest reviews

8

John

May 27, 2025

·

Stayed 2 nights

Spacious room, modern desk lighting, k-cup coffee machine, refrigerator, TV with NetFlix, powerful shower, hot showers, good working A/C, close to downtown, complimentary breakfast. Loved the hot cinnamon buns and bacons. Wished there was bacons on Saturday morning. Wished more bacons were brought out on Sunday before I had to leave. DO NOT LIKE: TREADMILL WAS NOT WIRKING, had an error code. Front desk did not know how to fix it. I pointed it out Saturday morning to the front desk personnel at around 5:30 am. It’s disappointing he did not get somebody to fix the error code during Saturday; I could not use it the next morning, Sunday. Also, the coffee at breakfast was horrible.

6

Linsey

Aug 7, 2023

·

Stayed 1 night

Room was clean and comfortable but was disappointed that the pool was so green. Towels were also very small.

4

James

Jul 27, 2024

·

Stayed 1 night

The property is very worn. The shower fiberglass wall was broken, carpet stained. The parking lot had leaking water. My room smelled like insecticide. I would never stay there again.

8

Carol

Jul 28, 2024

·

Stayed 5 nights

My only complaint is that the pool water was green and when I asked for it to be cleaned. They put a sign out that said pool closed. Very disappointing as that was the main reason we booked the hotel. There was no compensation offered just I’m sorry!

10

toni

Sep 2, 2025

·

Stayed 2 nights

Nice and clean. Extremely nice and friendly service! Had a great time at the pool and hot tub! Hot tub temp was perfect!!!!!

8

GERMAN

Sep 21, 2025

·

Stayed 3 nights

Dirty pools area

8

Royce

Jun 15, 2025

·

Stayed 1 night

The entrance to the property is in poor, rough condition. And when coming to the hotel, the turn across the freeway is not protected and dangerous. Imo

8

Jordan

Jul 13, 2023

·

Stayed 1 night

Nice, clean room and facilities. However, the pool and hot tub could be a little bit cleaner.

10

Trevor

Oct 6, 2025

·

Stayed 1 night

Staff was extremely helpful. Rooms were clean. And parking was easy

10

Tanya

Nov 11, 2024

·

Stayed 1 night

Clean facility. Will stay again if need. It’s a bit hard to find which driveway to use in the dark. Maybe a light pole by the highway entrance.

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is inconsistent: many note clean rooms and fresh bedding, but multiple reviews cite dirty or stained furnishings, musty odors, pests, and unclean breakfast seating areas, along with some worn or poorly maintained surfaces.

Related guest reviews

6

Dorothy

Aug 27, 2023

·

Stayed 1 night

This hotel needs major update. Doors in hallway were peeling paint or varnish. The fabric sofas in breakfast area had stains all over them. Tables had not been wiped clean from previous day. Dead locusts in hall. Toilet was really low, like for a child, not a full grown adult. Breakfast was cheese omelet, dry turkey sausage, hard biscuits with gravy, usual other stuff. Bed & pillows were comfy. Shade over window was repaired with duct tape. AC worked ok. Would never stay here again. We made reservations at last minute cuz Hampton was sold out of king bedrooms. Mistake.

2

Jodi

Nov 15, 2025

·

Stayed 1 night

Asked to check in 30 minutes early. They wouldn’t let us even though there wasn’t another vehicle in the parking lot. Property was grown up with 3 ft tall weeds all around. Lobby chairs were stained and filthy. Left without ever checking in.

6

Teresa

Nov 6, 2025

·

Stayed 1 night

The hotel smelled like mildew. It wasn’t very clean and there were scuff marks on the doors and walls. The paint job on the walls look like a novice painted it, very poorly painted. The towels smell like greasy oily hair. I will not stay at this hotel again. After staying at a top notch HIE the night before this location was very disappointing.

10

Sean

Dec 17, 2025

·

Stayed 1 night

Very nice and clean.

10

Leighanna

Sep 8, 2025

·

Stayed 1 night

The hotel was very clean and to our surprise, the bedding was fresh and smelled as if straight out of the dryer! We will be returning!

4

Syed

Aug 9, 2025

·

Stayed 1 night

Dirty bed with hair from previous usage. Hair in the sink. The front desk did give us a new room. Late breakfast. All the guests were waiting. Ran out of coffee pretty quickly.

10

keith

Dec 22, 2025

·

Stayed 1 night

Everything was perfect. Room was clean, bed was comfortable and the breakfast was great!

6

Madison

May 18, 2025

·

Stayed 1 night

Our towels when we arrived were so dirty, and we found a huge cockroach in the bathroom

4

Haylee

Nov 30, 2025

·

Stayed 1 night

Going up to my room, I noticed the floor being really dirty. My bedding had stains. Next morning I go to eat breakfast. It’s filthy. The seats were covered in stains and I really didn’t even want to sit down. The breakfast was subpar with rotten bananas.

6

Amy

May 4, 2025

·

Stayed 1 night

Had to call front desk to turn water on and off in the shower. They need to clean carpet in rooms. Shower was very slippery.

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Rooms

Guests often found rooms comfortable and quiet, but recurring issues included HVAC not working or keeping up, broken or short blackout shades, nonworking TVs, plumbing or fridge leaks, low lighting, and some road noise.

Related guest reviews

8

sandy

Feb 4, 2024

·

Stayed 2 nights

Room was too dark not enough lite fixtures

8

Michelle

May 30, 2025

·

Stayed 2 nights

It was fine. Rooms just need a little updating; it wasn't in quite as good of shape as most Holiday Inns are. Breakfast was decent. The bed was very comfortable. We would stay there again.

8

John

Dec 11, 2025

·

Stayed 1 night

Food was not great. The beds are hard could use a memery foam topper

8

Mike

Apr 13, 2025

·

Stayed 1 night

Stay was great clean, easy check in. Only complaint was TV didn’t work.

8

CONNIE

Aug 3, 2025

·

Stayed 2 nights

Room was clean. Air conditioner could not keep up. It was a little worm in my room. Slept really well on the bed. The ac needs to be cooler

6

cindy

Jun 1, 2025

·

Stayed 3 nights

The hotels.com app took us to Arby’s instead of the hotel Apple & google maps both. Not really the hotel’s fault, Once in our room there were a few quirks. The blackout shades didn’t go all the way down so not a great facing east. The road noise begins at 5am. Loud deals starting up as well as just highway noise. In the bathroom, the shower was just about impossible to turn on the shower head was about to fall out of the wall and the only outlet in the bathroom didn’t work. Finally, each day with an hour to 1/2 an hour left for breakfast, they never refilled anything. I think the last person should get just as good of service as the first person.

8

Jeffery

Nov 17, 2025

·

Stayed 4 nights

Clean, QUIET rooms (almost sound proof litterally), friendly staff, hot, full breakfastcthat was kept stocked & clean.

10

Wayne

Nov 17, 2023

·

Stayed 2 nights

Well maintained, very clean in detail, quiet and just outside downtown.

6

Holly

Aug 8, 2024

·

Stayed 1 night

I had a decent night sleep. A pizza guy knocked on my door late like he was the cops but I didn’t answer as I had not ordered a pizza. The refrigerator was leaking all over the floor. The bathtub was leaking and the bathroom floor was dirty with footprints. I was so tired I just laid down for rest. The front desk acknowledged the issues that morning and were super ready to resolve the issue.

6

Kathryn

Jun 1, 2025

·

Stayed 1 night

Our blind would not work up or down, it was halfway down and we over looked the parking lot visible to everyone and the lights in the parking lot. We let them know right away because we were going to a graduation and wouldn’t be back until late. Never fixed. Breakfast was edible. Great apple juice.

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Service

Many reviewers praise friendly, helpful staff and quick assistance, yet there are repeated complaints about unprofessional or rude front desk interactions, reservation/check-in problems, and room assignment errors.

Related guest reviews

10

Julie

Jul 15, 2025

·

Stayed 1 night

Good location. Breakfast was good. Staff was friendly.

4

Madison

Jul 23, 2024

·

Stayed 2 nights

literally the worst stay i have ever had. could not find my reservation. had to pay twice. and the front clerk was crying on the phone

6

Bryce

Mar 25, 2024

·

Stayed 1 night

Front desk clerk had an earbud in and was on a personal call the entire check in time, and when the keys didn’t work to the room, told me to “go try again”… After a second time trying with no luck, she came around the desk very put out and while still on the personal call, attempted to get the keys to work to no avail and stated “they aren’t going to work, I can just let you in when you need in”… After it was made clear that wouldn’t work for us, she finally moved our room. While I’m thankful for the end solution, there are too many hotels out there to stay somewhere with an obvious lack of decent, professional customer service.

10

Jeff

Mar 8, 2025

·

Stayed 1 night

They were willing to work with us because Hotels has it as the 3rd choice when selecting hotels. They are not, unless you have a service dog. But they allowed us to stay with our pet. Very nice and accomodating for us. We appreciate the..

10

Carnold

Feb 5, 2025

·

Stayed 1 night

I like everything about it The manager the front desk It’s all great I love it They make you feel very comfortable

6

Danica

Apr 30, 2023

·

Stayed 1 night

The lady at the front desk was rude. We booked a king size bed and she gave us two full sized. When we went to ask for the right room she said “you can look at my screen. It says I can give you any room” until I argues it enough she said she’d go see if there was one being cleaned. She found one but didn’t speak to us till she had the key and was like “I found one. Here you go. It is being cleaned but should be done when you get up there”. It wasn’t. We had to wait about 10 min standing outside the room till it was finished. It was a clean room but she made check in miserable.

2

SEAN LENING

Feb 16, 2023

·

Stayed 1 night

Arrived exhausted at about 2:30 in the morning only to find out they had no remaining rooms available even though I had a confirmation. Said they tried to contact Hotels.com to have them reach out to me but I heard from nobody and had to sleep in my car at a rest area.

10

Pamela

Jun 8, 2025

·

Stayed 1 night

Really enjoyed the front desk person!

10

Mossie

Feb 2, 2025

·

Stayed 1 night

From the moment we walked through the door we felt welcomed. Our car broke down in Decatur, TX. we stayed two nights. Breakfast was fresh and delicious, and any help we asked for we got. We are so grateful for the kind people who work at this location especially, Natalie. Thank you all.

10

Trevor

Oct 6, 2025

·

Stayed 1 night

Staff was extremely helpful. Rooms were clean. And parking was easy

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Location

Situated off a highway on the outskirts, some guests appreciated the quiet and proximity to Decatur, while others reported poor signage, a tricky or unsafe turn, and difficulty finding the entrance; a few noted highway noise.

Related guest reviews

10

Anne

Dec 23, 2024

·

Stayed 2 nights

It was a very quiet and convenient stay

8

Andrew

Jun 6, 2025

·

Stayed 1 night

Solid holiday inn, needs a little TLC to the fabrics, but clean and comfortable on a main road on the outskirts of town

8

Cynthia

Jan 11, 2025

·

Stayed 1 night

This hotel saved us from a winter storm, but it was very hard to find the road that leads to the hotel. Not good signage, especially when the road was covered with snow. Breakfast was good and staff was friendly. Room was clean and we hope to stay there in the future.

10

Timothy

May 20, 2024

·

Stayed 1 night

To close to the highway..

10

Danyelle

Sep 23, 2025

·

Stayed 1 night

Nice staff and room. Location is a bit iffy.

6

Richard

Jul 7, 2025

·

Stayed 1 night

The hotel was outside of Decatur, right before your reach it, off the side of the road, down a rustic decline. Right before it is a service station with a Subway. Otherwise, nothing nearby… no place in sight to get anything else to eat. No store, Nada. The guy who is the cashier for the service station also fixes your Subway sandwich. The hotel is ok. The room comfortable and clean, except for black hairs in the bathtub/shower. The breakfast ok. The fridge in the room has no little freezer section - for blue gel ice packs for my front seat cooler.

8

Kelly

Nov 12, 2023

·

Stayed 3 nights

The staff at the front desk and in the dining area were so helpful and accommodating to me and my friend's elderly mother, who has mobility and cognitive issues. Our room was clean and comfortable, but there was not nearly enough lighting available to read. There were parts of the lower wall in the bathroom that were crumbling and in need of repair (probably from where water from the shower soaked them). The front of the hotel was pleasant, but was backed by an empty lot, and our ground floor room looked out onto it and some dumpsters. I found the U-turn from 287 North to be tricky in heavy oncoming traffic from the southbound lane and had to be careful when turning right onto the short driveway because of a big pothole on one side. The hotel is just about 10 minutes north of the NRS Ranch, and not far from Decatur dining and other services.

8

Royce

Jun 15, 2025

·

Stayed 1 night

The entrance to the property is in poor, rough condition. And when coming to the hotel, the turn across the freeway is not protected and dangerous. Imo

10

Wayne

Nov 17, 2023

·

Stayed 2 nights

Well maintained, very clean in detail, quiet and just outside downtown.

10

Tanya

Nov 11, 2024

·

Stayed 1 night

Clean facility. Will stay again if need. It’s a bit hard to find which driveway to use in the dark. Maybe a light pole by the highway entrance.

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Dining

Breakfast is praised as hot, full, and tasty by many, but several guests reported items running out or not being refilled near the end of service, occasional subpar items or coffee, and messy or partially out-of-order setups.

Related guest reviews

8

John

May 27, 2025

·

Stayed 2 nights

Spacious room, modern desk lighting, k-cup coffee machine, refrigerator, TV with NetFlix, powerful shower, hot showers, good working A/C, close to downtown, complimentary breakfast. Loved the hot cinnamon buns and bacons. Wished there was bacons on Saturday morning. Wished more bacons were brought out on Sunday before I had to leave. DO NOT LIKE: TREADMILL WAS NOT WIRKING, had an error code. Front desk did not know how to fix it. I pointed it out Saturday morning to the front desk personnel at around 5:30 am. It’s disappointing he did not get somebody to fix the error code during Saturday; I could not use it the next morning, Sunday. Also, the coffee at breakfast was horrible.

10

Julie

Jul 15, 2025

·

Stayed 1 night

Good location. Breakfast was good. Staff was friendly.

6

Irma

Sep 28, 2025

·

Stayed 1 night

Run out of breakfast items quickly- didn’t seem prepared or concerned

4

Syed

Aug 9, 2025

·

Stayed 1 night

Dirty bed with hair from previous usage. Hair in the sink. The front desk did give us a new room. Late breakfast. All the guests were waiting. Ran out of coffee pretty quickly.

10

keith

Dec 22, 2025

·

Stayed 1 night

Everything was perfect. Room was clean, bed was comfortable and the breakfast was great!

4

Mirjam

Aug 18, 2024

·

Stayed 1 night

Older, half of the breakfast marked with out if order

8

Bill

Jul 10, 2025

·

Stayed 1 night

The bed had an odor about it like the sheets weren’t clean. The breakfast was very good had lots of food!

4

Haylee

Nov 30, 2025

·

Stayed 1 night

Going up to my room, I noticed the floor being really dirty. My bedding had stains. Next morning I go to eat breakfast. It’s filthy. The seats were covered in stains and I really didn’t even want to sit down. The breakfast was subpar with rotten bananas.

8

Jeffery

Nov 17, 2025

·

Stayed 4 nights

Clean, QUIET rooms (almost sound proof litterally), friendly staff, hot, full breakfastcthat was kept stocked & clean.

10

Steven E

Jun 7, 2025

·

Stayed 1 night

From beginning to end, excellent experience. Rooms very clean, comfortable bed, quiet. Person who checked us in was very nice and we thought it was the best breakfast we've had in several of our latest hotels.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$86
February	$91
March	$103
April	$93
May	$106
June	$101
July	$96
August	$101
September	$94
October	$96
November	$94
December	$83

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $132	19 $122
20 $92	21 $113	22 $99	23 $94	24 $111	25 $123	26 $135
27 $91	28 $104	29 $101	30 $103

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $102	3 $103
4 $99	5 $122	6 $113	7 $108	8 $128	9 $135	10 $122
11 $99	12 $106	13 $111	14 $111	15 $117	16 $120	17 $119
18 $99	19 $104	20 $132	21 $136	22 $177	23	24
25 $139	26 $107	27 $107	28 $107	29 $107	30 $115	31 $110

Holiday Inn Express Hotel & Suites Decatur, TX by IHG

Prices for Holiday Inn Express Hotel & Suites Decatur, TX by IHG

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Standard Room

Suite, 1 King Bed, Accessible (Communications Accessible)

Standard Room, 2 Queen Beds, Accessible (Mobility Tub)

Standard Room, 1 King Bed

Suite, 1 King Bed, Accessible (Mobility Tub)

Standard Room, 1 King Bed, Accessible (Mobility Tub)

Standard Room, 2 Queen Beds

Guest reviews of Holiday Inn Express Hotel & Suites Decatur, TX by IHG

Who stays here?

What guests think

Property Policies

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FAQs about Holiday Inn Express Hotel & Suites Decatur, TX by IHG

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