The Teahouse Suite

Easy access and the admin was so kind. They find a good parking spot for the guest. Recommend this one to all my Family and friends

Teahouse condo in Toronto was great! We had an apartment on the 51st floor with a view of the city. The apartment was clean and functional for our stay. It was equipped with a kitchenette and 2 roomy queen beds. We really enjoyed our stay! 2 caveats: we could not figure out how to open the lockpad at firstas we are not familiar with it. The other was the air conditioning, was cranked up and we had to figure out how to operate it. Some instructions would have been handy

we called the customer service multiple times before the check in to find out how the process works. None of the calls got answered at different times of the 2-3 days before the check in. The only time that the call got picked up is when I followed the automated voice system to make deposits after receiving an email notification. The listing advertised with on-site parking for a fee of 25CAD but they told me on the phone parking is not available so I have to find other street parking. The building security told us that they don't offer parking to short term airbnb customers. The nearest garage is about 10 minutes walk. We arrived at 4:30pm, went up stairs and still cannot find the keys. turned out the cleaning personnel was not done yet and we waited another 20 minutes till they finished. The listings include 1 king bed, one sofa and a double bed in the living room. Turned out that the double bed is very small and only about the size of a twin sized bed. We are 2 families, and it is too small for two adults. The rooms look nice on photos with french windows but in reality the shades are so bad that they barely block natural lights early morning. Overall, the experience is bad - we didn't get good rest because of so many issues with this place. I would not recommend it.

Very poor communication. All the links they sent looked like a scam. The phone number available does not work. The room was okay but the bed was so big that the door couldn’t close. Spend you money elsewhere. Chelsea hotel is up the street and I had a much better stay there 1 month ago

The condo is tiny but has all you need. The view from the 51st floor is amazing! Location is close to streetcar stops and subways. Only negative is a very difficult check in process with poor response to our questions. If you are looking for an escape room like experience for check in and check out - you will love it! I hope Global starts having a host or hire building managers to make process more smooth. Their current system is broken.