Marakame Suites

Firstly, only on street parking (no guest parking) we had to park two blocks away. Very loud in the room we booked which faced the street. Zero facilities. No lift, no porter for our heavy luggage. They had workers in sanding the walls in what should be the bar area (no food or drink options on sight). The noise was so annoying while trying to relax by the pool, we ended up going to our room to get away from it. The pool only gets half sun, so if the 5 loungers are taken, you’re out of luck for sun. No TV, and rooms are very basic. Don't expect any spoons, cutlery, dishcloths, anything to make the stay more comfortable. Our bathroom was tiny with stains on the wall next to the toilet. But the very worst thing was pulling the duvet back to get into bed, only to find the sheets had not been changed. I saw eyelashes, hair and the sheets were creased. I would not stay here again for love or money. There are much nicer places in San Pancho imo. Very disappointing indeed with my choice. We were happy to leave.

Not enough amenities for the price point. No bar. No minibar. Bad coffee. No beach chairs or umbrellas to borrow. No ice. The ac had mold. Got bit by fleas in the common area.

Safety and functionality over road attentive staff and attractive surroundings, Safety: My main stairs had no guardrail to hold on to. The entrance to swimming pool was steps up and then a few steps down into the pool with nothing to hold on to. It is an accident waiting to happen. Functionality: large room attractively decorated, but no place to put my suitcase, nor my clothes. And there was not even a small desk and chair for my laptop. It is a new hotel and you can probably get a good rate if I what I mentioned isn't important to you.

Great place and easy walking to Main Street. Missing bar and food options but since everything is so close it doesn’t really matter.

Room was lovely. Disappointed with front desk staff for being untruthful about options for rides to the airport. On arrival, I asked about having an Uber pick us up for our departure. Staff said Uber didn’t service San Pancho, only local taxis, and at a rate of 1500MXN. This was completely untrue. We were able to get an Uber for less than half of the price she quoted. Soured our experience based on this being our first interaction.