The Grand Imperial - Heritage Hotel

Great heritage hotel !!! We do not get service like this in the USA!!!! From the time we arrived the staff was engaging, attentive and knowledgeable. So many little things made out stay memorable. Our room was like a suite, clean and welcoming. From the afternoon tea to the nightly entertainment. The front desk staff were very professional, friendly and outgoing. They started our stay out right by telling us about the property and all it had to offer . We did use the spa services and they were fantastic. The breakfast staff were excellent as well , they made us feel like royalty every time we ate in the restaurant. The restaurant staff were very diligent in making sure we understood all the different selections they had to offer , and it was great to have them explain what the different foods were and make suggestions on what they felt was good. Thank you for being very patient with us Americans. And finally the location of the property is great !!! It is close enough to everything, yet not in the ruckus of the hotel zone. Had a great courtyard and a very nice pool. We highly recommend this property to everyone traveling from the USA, reasonably priced with service that goes above and beyond.

Very nice colonial property. Excellent attentive staff

Hotel was dreary. Stayed for 2 nights and room was not made up on second day. Had to request clean towels. And for some reason, all the towels were damp. Food in restaurant was mediocre. Staff not attentive. Huge disappointment!

Beautiful historical property rich in culture and color. I loved very much . I would stay again.

nice old property but has not maintained properly