SpringHill Suites by Marriott Baltimore Downtown/Inner Harbor

We stayed here for a visit to the Baltimore Aquarium, and the location was very convenient. 2 bed room suite on a high floor. Our room was huge, which was great when traveling with a toddler and all of our luggage. The bartender was also very nice and friendly, and the hotel provides free toiletries, which was a nice touch. There were a few things that could definitely be improved. The sofa bed was extremely uncomfortable, making it difficult to get a good night’s sleep. On Friday night, the bar was not well stocked and had no mixers, fruit, or even soda available to make many basic drinks. We also weren’t told that only the third elevator goes to the 11th floor. That would have been very helpful information when we arrived with a toddler and all of our luggage. Breakfast was okay, but the waffles were soft and mushy. While the hotel is in a great location for visiting the aquarium and other Inner Harbor attractions, we did not feel particularly safe walking around the surrounding area after dark. Overall, the large room, convenient location, friendly bartender, and complimentary toiletries were positives, but better communication, a more comfortable sofa bed, and improvements to the bar and breakfast would have made our stay much better.

Our room wasn’t turned over as it should have been. I had to go down to the desk to request towels and a turn over for the remaining days of our stay. The bathroom had mold all around the shower head and temperature gauge as well as mold between some tiles. The light switch blade was broken. My brother and sister in law had a cockroach in the room and were given dirty towels. And house keeping shorted us on toilet paper and tissues as well. The noise from outside was so loud that it consistently woke us up (from 3:30am) and on. You would think that a company that wealthy they could splurge on better windows to keep the noise out- especially since this was an everyday problem. (There were 2 after hour clubs next door apparently that cause a lot of commotion and constantly need law enforcement to intervene. ). When we tried to check in, there was no one at the front desk and the vallet just stared at me from the inside and then carried on with her conversation. I will give a shout out to Darryl the front desk night shift receptionist who kept it real, had our clogged shower fixed the following day and made sure house keeping came to our room. I will also give a plug to the coffee and hot water- they kept it hot!! Despite the positive parts, they unfortunately did not outweigh the negative portions of our stay. I would not recommend anyone staying at the Spring Hill suites Marriott in the Inner Harbor of Baltimore- and will rethink Marriott in the future.

Great location and hotel

Walkable to the harbor and aquarium, very friendly, comfortable rooms. Great for the price!

Overall, we felt perfectly safe in the neighborhood. They had a great breakfast buffet that included various protein options. The room was spatious and comfortable. We also liked the basement vault. The staff was nice. The parking situation was confusing. The valet spots outside the hotel were full / had a couple cars parked there already. When trying to park, there is a parking lot immediately next to it that had signs for a hotel parking. It is not affiliated with the hotel and I had to pay parking even though I was there for less than ten minutes. Note that you will not have view of the harbor even if you are on the top floor like we were. All we could see were buildings and rooftops.