Is parking available at the hotel?

Nearby parking is available for AUD 25 per day, located approximately 492 feet away from the hotel. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:00 AM for a fee of approximately AUD 40 for adults and AUD 20 for children. Children aged 12 and younger eat free breakfast.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early check-in and late check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The hotel offers limited wheelchair accessibility, including elevators and step-free entrances. Public areas and some rooms are wheelchair accessible.

Where is the hotel located in relation to key landmarks?

The hotel is situated in Melbourne's Central Business District, just steps from Bourke Street Mall and 2 minutes on foot from Collins Street. It is 0.3 miles from Melbourne Central and 0.6 miles from Princess Theatre.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel, and those aged 12 and younger can stay for free when sharing a room with an adult.

What are the policies regarding extra beds and cribs?

The hotel offers rollaway beds for a fee of AUD 80 per night. Advance request or confirmation may be required for availability.

Holiday Inn Melbourne Bourke Street Mall by IHG

What guests think

Across recent reviews, Holiday Inn Melbourne Bourke Street Mall by IHG is praised for its new feel, very clean rooms, friendly staff, and a central Bourke Street Mall location that is convenient for shopping and city exploring.

Guests appreciate the modern, comfortable design and thoughtful room features, with several noting quiet rooms. Breakfast is frequently highlighted as a quality buffet, and parking can be arranged nearby though it may involve a short walk. There are a few reports of service miscommunication and a housekeeping lapse. A good choice for a short, hassle-free stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is available nearby and may require a short walk. Experiences vary from easy to somewhat inconvenient.

Related guest reviews

10

Shannon

Nov 23, 2025

·

Stayed 5 nights

Brand new, great location, \parking was a bit of a pain but aside from that 10/10

10

Anthony

Sep 24, 2025

·

Stayed 1 night

From making a booking all the way to checkout, we had a great experience. Parking was easy to organise and only a short walk from this brand new hotel. The location is right in the middle of the city with lots of shopping and food options only a short stroll away. The staff were always very friendly and professional, and even treated us to a late checkout the next day. Our room was clean, modern and very comfortable, and I love that we each had an option to choose from either a soft or hard pillow (both types were provided to all of us). The buffet breakfast the next day was delicious and offered a nice variety of food. And even better was that both our kids ate free so our package included bed and breakfast for all 4 of us! A great rate at a fantastic hotel. We’ll definitely be back.

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AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise the hotel as spotless, with fresh linens and newly renovated rooms.

Related guest reviews

10

YOUNGKWON

Jan 31, 2026

·

Stayed 2 nights

새로 지어진 건물이라 타 홀리데이 대비 청결하고 좋았어요

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4

Ka

Jan 2, 2026

·

Stayed 2 nights

housekeeping was in rush to clean the rooms, one room with hairs on the bathroom floor and put the used towel at the bed, another room the blanket is not even put back on the bed after made the bed, shower door is opened and the trash is not neatly placed at the original place. Check in process took too long, and swipe my hsbc card 2 times, the third time hsbc already block my debit card and thought there was fraud. I asked for 2 dental kits and only 1 dental kit was delivered. The pillows are dirty and stint, we need to change the pillows upon check in.

10

Samantha

Feb 18, 2026

·

Stayed 1 night

Clean, modern room. Friendly staff

10

Garth

Nov 17, 2025

·

Stayed 2 nights

It was my first time at this property, check in / out was a simple process, room was very clean, and the breakfast options available first class.

6

Michelle

Feb 26, 2026

·

Stayed 1 night

Room was nice and clean. Downfall was the Buffett breakfast. Not worth it and barely eatable. Go to Laurent next door instead.

10

Helen

Oct 19, 2025

·

Stayed 1 night

Excellent location and service .. Rooms were brand new and spotless , highly recommend this property.

10

Alyssa

Nov 19, 2025

·

Stayed 2 nights

This hotel has been beautifully renovated and my room was clean and exceptionally comfortable to stay in. I was so impressed by all of the thoughtful details that went into the design of my room and the hotel overall. The staff were also lovely and kind, and the hotel was very conveniently located. I will 1000% be returning to this hotel the next time I'm in Melbourne!

10

Simon

Nov 24, 2025

·

Stayed 1 night

Hotel was only 2 months old and spotless. Lovely staff, lots of nice touches to the room, very convenient for shopping and public transport.

10

Jhanica Rubie

Jan 12, 2026

·

Stayed 1 night

It was spotless and it was worth its price

10

Donna

Nov 4, 2025

·

Stayed 4 nights

Nice rooms, clean

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AI-generated summary based on recent guest reviews

Rooms

Rooms are modern, comfortable, and thoughtfully designed, with features like ample outlets, lighting controls, and effective blackout drapes; several guests also mention quiet rooms.

Related guest reviews

6

Amanda

Jan 3, 2026

·

Stayed 6 nights

Bed was hard. Room small for twin. Shower water went hot and then warm back and forth throughout the shower. It was new and bathroom had plenty of room. Hooks that fold down handy.

10

Daniel

Nov 18, 2025

·

Stayed 1 night

Newly renovated, even had the plastic striping on the tv from the packaging! Everything feels fresh and new, including bed linen, towels etc. The location is great as it is around the corner from Bourke Street mall, but the rooms are very quiet, you can hardly hear any outside noise. Staff are exceptionally friendly and helpful. Would love to stay again so highly recommend.

10

Rebecca

Dec 13, 2025

·

Stayed 1 night

Great location, wonderful and attentive staff. Rooms are comfortable and cozy with everything you need.

10

Wendy

Sep 28, 2025

·

Stayed 1 night

This is a new hotel and has been set out very well. There are a lot of power points that are easily accessible. Great lighting with good controls. Air conditioning was easy to use and responsive. Very central location and great service from the staff.

10

Alyssa

Nov 19, 2025

·

Stayed 2 nights

This hotel has been beautifully renovated and my room was clean and exceptionally comfortable to stay in. I was so impressed by all of the thoughtful details that went into the design of my room and the hotel overall. The staff were also lovely and kind, and the hotel was very conveniently located. I will 1000% be returning to this hotel the next time I'm in Melbourne!

10

Martin

Oct 5, 2025

·

Stayed 3 nights

Good location in heart of city centre, friendly and service oriented staff, soft and firm pillows to choose from. Only missed a rack for the suitcase, which is a minor detail.

10

Lim

Nov 19, 2025

·

Stayed 1 night

I reached around noon time, staff was very nice to let me check in early and even upgrade my room. The room was comfortable and spacious with city view. I had a good rest and a nice breakfast before heading to airport.

10

Kelly

Oct 6, 2025

·

Stayed 2 nights

What a great place to stay in the heart of Melbourne. Lovely, cleverly designed room with relaxing lighting options, comfortable beds and pillows , soft sheets and towels, great shower and block out drapes. It was peaceful and quiet. We didn’t try the in house dining options this visit. I will definitely stay here again. Could not fault it.

10

Kate

Oct 13, 2025

·

Stayed 3 nights

Fantastic hotel will becoming my new go-to for melbourne stays. Brand new and really lovely fit out. The rooms were properly dark (which I know is important to some) and spacious for the price point. Best hotel I've stayed at in Melbourne by a long way. As other reviewers noted, the breakfast buffet was great and definitely worth including in your stay. The only thing I would warn about is that the noise from the corridors was particularly noticeable, the doors to the rooms weren't soft close so there was a lot of slamming when other guests came to their rooms + kids running in the corridors. The latter is obviously not in control of the hotel but was a bit frustrating.

10

David

Nov 26, 2025

·

Stayed 2 nights

Really great. Perfect location. Room is in great condition.

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AI-generated summary based on recent guest reviews

Service

Staff are widely described as friendly, helpful, and professional, with smooth check in and out and occasional early or late check in granted. A few reports note miscommunication or delays.

Related guest reviews

10

Eddie

Oct 23, 2025

·

Stayed 3 nights

Staff are excellent.

10

FungYi

Jan 15, 2026

·

Stayed 3 nights

staff is very helpful. very new hotel, open for 5 months only good location

4

Ka

Jan 2, 2026

·

Stayed 2 nights

housekeeping was in rush to clean the rooms, one room with hairs on the bathroom floor and put the used towel at the bed, another room the blanket is not even put back on the bed after made the bed, shower door is opened and the trash is not neatly placed at the original place. Check in process took too long, and swipe my hsbc card 2 times, the third time hsbc already block my debit card and thought there was fraud. I asked for 2 dental kits and only 1 dental kit was delivered. The pillows are dirty and stint, we need to change the pillows upon check in.

10

Telma

Jan 4, 2026

·

Stayed 4 nights

Quarto, equipe e localização excelentes!

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10

Rebecca

Dec 13, 2025

·

Stayed 1 night

Great location, wonderful and attentive staff. Rooms are comfortable and cozy with everything you need.

10

Terry

Sep 26, 2025

·

Stayed 2 nights

Staff fantastic, very helpful Close to shops and restaurants

10

Wendy

Sep 28, 2025

·

Stayed 1 night

This is a new hotel and has been set out very well. There are a lot of power points that are easily accessible. Great lighting with good controls. Air conditioning was easy to use and responsive. Very central location and great service from the staff.

10

Martin

Oct 5, 2025

·

Stayed 3 nights

Good location in heart of city centre, friendly and service oriented staff, soft and firm pillows to choose from. Only missed a rack for the suitcase, which is a minor detail.

10

Lim

Nov 19, 2025

·

Stayed 1 night

I reached around noon time, staff was very nice to let me check in early and even upgrade my room. The room was comfortable and spacious with city view. I had a good rest and a nice breakfast before heading to airport.

2

Hugo Ali

Nov 24, 2025

·

Stayed 3 nights

Solicité un pastel sorpresa para mi esposa para la mañana siguiente a nuestro segundo día de alojamiento. La recepción me dijo que no era posible, enseguida acudí a cocina y el personal me apoyó y cobró el servicio. Sin embargo, el pastel no llegó y en recepción no sabían nada al respecto (hasta que llamé y expliqué la situación). La falta de comunicación y atención fue decepcionante por parte del front desk.

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Was this helpful?

AI-generated summary based on recent guest reviews

Location

Exceptionally central, right by Bourke Street Mall, ideal for shopping.

Related guest reviews

10

Shannon

Nov 23, 2025

·

Stayed 5 nights

Brand new, great location, \parking was a bit of a pain but aside from that 10/10

10

Anthony

Sep 24, 2025

·

Stayed 1 night

From making a booking all the way to checkout, we had a great experience. Parking was easy to organise and only a short walk from this brand new hotel. The location is right in the middle of the city with lots of shopping and food options only a short stroll away. The staff were always very friendly and professional, and even treated us to a late checkout the next day. Our room was clean, modern and very comfortable, and I love that we each had an option to choose from either a soft or hard pillow (both types were provided to all of us). The buffet breakfast the next day was delicious and offered a nice variety of food. And even better was that both our kids ate free so our package included bed and breakfast for all 4 of us! A great rate at a fantastic hotel. We’ll definitely be back.

10

Natasha

Sep 22, 2025

·

Stayed 1 night

Lovely new hotel in the heart of the Bourke Street Mall. Quiet and clean with attentive staff and a great buffet breakfast.

10

Melanie

Dec 9, 2025

·

Stayed 1 night

Everything about this hotel was great. Location is fabulous, especially for shoppers! Great rooms, cleanliness, staff service and the breakthroughs room and buffet was lovely.

10

Daniel

Nov 18, 2025

·

Stayed 1 night

Newly renovated, even had the plastic striping on the tv from the packaging! Everything feels fresh and new, including bed linen, towels etc. The location is great as it is around the corner from Bourke Street mall, but the rooms are very quiet, you can hardly hear any outside noise. Staff are exceptionally friendly and helpful. Would love to stay again so highly recommend.

10

Telma

Jan 4, 2026

·

Stayed 4 nights

Quarto, equipe e localização excelentes!

Translate

10

Terry

Sep 26, 2025

·

Stayed 2 nights

Staff fantastic, very helpful Close to shops and restaurants

10

Wendy

Sep 28, 2025

·

Stayed 1 night

This is a new hotel and has been set out very well. There are a lot of power points that are easily accessible. Great lighting with good controls. Air conditioning was easy to use and responsive. Very central location and great service from the staff.

10

Simon

Nov 24, 2025

·

Stayed 1 night

Hotel was only 2 months old and spotless. Lovely staff, lots of nice touches to the room, very convenient for shopping and public transport.

10

David

Nov 26, 2025

·

Stayed 2 nights

Really great. Perfect location. Room is in great condition.

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AI-generated summary based on recent guest reviews

Dining

The breakfast buffet is frequently praised for quality and variety, and some guests recommend including it in the stay.

Related guest reviews

10

Anthony

Sep 24, 2025

·

Stayed 1 night

From making a booking all the way to checkout, we had a great experience. Parking was easy to organise and only a short walk from this brand new hotel. The location is right in the middle of the city with lots of shopping and food options only a short stroll away. The staff were always very friendly and professional, and even treated us to a late checkout the next day. Our room was clean, modern and very comfortable, and I love that we each had an option to choose from either a soft or hard pillow (both types were provided to all of us). The buffet breakfast the next day was delicious and offered a nice variety of food. And even better was that both our kids ate free so our package included bed and breakfast for all 4 of us! A great rate at a fantastic hotel. We’ll definitely be back.

10

Natasha

Sep 22, 2025

·

Stayed 1 night

Lovely new hotel in the heart of the Bourke Street Mall. Quiet and clean with attentive staff and a great buffet breakfast.

10

Melanie

Dec 9, 2025

·

Stayed 1 night

Everything about this hotel was great. Location is fabulous, especially for shoppers! Great rooms, cleanliness, staff service and the breakthroughs room and buffet was lovely.

10

Garth

Nov 17, 2025

·

Stayed 2 nights

It was my first time at this property, check in / out was a simple process, room was very clean, and the breakfast options available first class.

6

Michelle

Feb 26, 2026

·

Stayed 1 night

Room was nice and clean. Downfall was the Buffett breakfast. Not worth it and barely eatable. Go to Laurent next door instead.

10

Lim

Nov 19, 2025

·

Stayed 1 night

I reached around noon time, staff was very nice to let me check in early and even upgrade my room. The room was comfortable and spacious with city view. I had a good rest and a nice breakfast before heading to airport.

10

Mercedes

Dec 11, 2025

·

Stayed 3 nights

I was not able to eat breakfast

10

Kate

Oct 13, 2025

·

Stayed 3 nights

Fantastic hotel will becoming my new go-to for melbourne stays. Brand new and really lovely fit out. The rooms were properly dark (which I know is important to some) and spacious for the price point. Best hotel I've stayed at in Melbourne by a long way. As other reviewers noted, the breakfast buffet was great and definitely worth including in your stay. The only thing I would warn about is that the noise from the corridors was particularly noticeable, the doors to the rooms weren't soft close so there was a lot of slamming when other guests came to their rooms + kids running in the corridors. The latter is obviously not in control of the hotel but was a bit frustrating.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12 $148	13 $156	14 $155	15 $132	16 $180	17 $190
18 $114	19 $137	20 $154	21 $174	22 $141	23 $154	24 $192
25 $117	26 $147	27 $199	28 $231	29 $183	30 $172	31 $204

Su	Mo	Tu	We	Th	Fr	Sa
1 $116	2 $136	3 $149	4 $153	5 $166	6 $169	7 $177
8 $134	9 $183	10 $216	11 $213	12 $172	13 $216	14 $233
15 $137	16 $155	17 $184	18 $184	19 $185	20 $201	21 $221
22 $137	23 $172	24 $172	25 $158	26 $172	27 $351	28 $368
29 $137	30 $162

Holiday Inn Melbourne Bourke Street Mall by IHG

About this property

Location

Room options

2 Double Standard

2 Double Standard Courtyard View

1 King Premium City View

1 King Standard Accessible

1 King Premium Corner City View

2 Single Standard

1 King Standard

2 Double Standard City View

1 King Standard Courtyard View

Standard Room

1 King Premium

1 King Standard City View

Guest reviews of Holiday Inn Melbourne Bourke Street Mall by IHG

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Melbourne Bourke Street Mall by IHG

Prices for upcoming dates