Name: Reef Yucatán All Inclusive & Convention Center
Address: Km 32 Carretera Progreso Telchac Puerto, Telchac Puerto, Yucatán, Mexico, Telchac Puerto, Yucatán, Mexico
Rating: 7.33

Guest reviews

7.3

Good

Based on 713 verified reviews

Who stays here?

Business

4%

Couple

32%

Family

51%

Group

11%

What guests think

AI-generated summary based on recent guest reviews

At Reef Yucatán All Inclusive & Convention Center, travellers praise the friendly staff and relaxing, secluded setting, but many report dated facilities, maintenance issues, limited beach access due to erosion, and inconsistent food quality and variety across buffet and snacks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

2

Gerardo

Apr 21, 2026

·

Stayed 3 nights

The pool was in very bad condition. No laundry or ironing service available There are no chairs in the room, you can only sit on the bed the water went out twice The internet does not reach the rooms and the TV does not work

4

Chason

Mar 9, 2026

·

Stayed 1 night

The hotel is incredibly outdated & the rooms desperately need a renovation. I had no hot water! And when I unplugged my phone charger the entire outlet pulled out of the wall

2

Guadalupe

Feb 22, 2026

·

Stayed 2 nights

We only stayed 2 nights and that was more than enough for us. To start off with when i asked about pricing a the hotel directly, they were trying to charge way more. Dont pay for the all inclusive, because the food here is terrible and they leave it out for hours. The beach has very little sand, and even though they say they have internet the WiFi doesn’t work. The AC and the rooms needs an upgrade. This hotel looks nice from outside, but once you’re here it needs a lot of work and it’s not worth the money.

10

Allene Skylar

Jan 25, 2026

·

Stayed 7 nights

While this is an older resort, the staff was extremely couteous and attentive. The rooms were very clean and housekeeping attended them every day. The front desk staff were very helpful and put us in touch with very competent transportation, as the resort is a bit off the beaten track, which added to its appeal for us. The food was excellent and the wait staff made every meal special. There were plenty of options for us. They made a great vacation that much better.

10

Erica

Jan 20, 2026

·

Stayed 4 nights

Super quiet,not much to do or see right thete, no beach , but tranquil.

Km 32 Carretera Progreso Telchac Puerto, Telchac Puerto, Yucatán, Mexico

Location

When you stay at Reef Yucatan Hotel and Convention Center All Inclusive in Telchac Puerto, you'll be by the sea, you'll be a short 9-minute drive from Xcambó. This beach hotel is 22.7 mi (36.5 km) from Progreso Beach and 23.4 mi (37.6 km) from Progreso Pier.

Pink Salt Flats(2.4 miles)

Xcambó(4 miles)

Telchac Puerto Park(4.8 miles)

Telchac Puerto City Hall(4.8 miles)

Laguna Rosada Zona de Flamingos(4.9 miles)

Telchac Puerto Lighthouse(4.9 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 22:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site. However, parking is limited.

Yes, breakfast is available, but specific details regarding the type and cost are not provided.

Yes, the property allows pets in specific rooms only, with a maximum pet fee of MXN 750 per pet, per stay. A pet deposit of MXN 2000 per stay is also required. Service animals are exempt from fees.

Check-in is from 15:00 to 22:00, and check-out is at 12:00. Early or late check-in/check-out may be available upon request, but additional charges may apply.

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility are not provided.

The hotel is located by the sea in Telchac Puerto, approximately 9 minutes from Xcambó and 22.7 miles (36.5 km) from Progreso Beach. Nearby attractions include Pink Salt Flats (3.8 km), Telchac Puerto Park (7.7 km), and the nearest major airport, Mérida International Airport (79.7 km).

Yes, the hotel features an outdoor swimming pool, which is seasonal. Specific operational hours are not provided.

Children are allowed at the property, but specific details about age restrictions for free stays are not provided.

Reef Yucatán All Inclusive & Convention Center

Amenities

Property description

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Guest reviews