Phuket Moonlit Bay Seaview Resort & Spa

I booked Moonlit Bay Hotel through Hotels.com based on beautiful photos. The reality was shocking: the property is in a state of disrepair and feels abandoned. - The room I was given and the private swimming pool were dirty on arrival. - The shower cubicle was blocked. - Some area of hotel is neglected, with broken facilities and unsafe conditions. - The architecture is beautiful but has been left to ruin, making the place feel like a ghost hotel. - Water pressure was extremely weak, and the temperature constantly switched from cold to hot without control. - Guest rooms are not cleaned in daily basis unless you specifically request it. I complained at reception, they asked cleaners to go back and clean the room and swimming pool but, the lack of maintenance was visible. I also contacted Hotels.com for relocation, but their support process was slow and costly by phone. Hotels.com should remove or update their advert to reflect the true condition of the property. Guests deserve transparency, not glossy photos of a past that no longer exists. I strongly advise future travelers to avoid booking this hotel until it is properly renovated and maintained.

This place is not as it is listed. The room smell terrible, no hot water, and I originally booked 4days but due to the terrible condition, we stayed only 1 night and they said that we would be refunded but once we checked out and returned the key, they refused to refund the money. Please don’t waste your time. There is a better hotel near by called the Winston. That place was beyond amazing.

Feels like this place is a scam. Upon arriving there was no one to greet us and only two people at the front desk. The place is rundown and just not up to standards or what the hotel showing pictures show. There was mold in our room, and all over the property. The so called “private pool” was cold and dirty. The mattress and the chair in the room had stains. The sheets and furniture are new but I’m pretty sure it’s used as cover up for how rundown the property is. We ended up not even staying here I just walked into the room for 10min to check it out and immediately went to the front desk to ask for a refund. Unfortunately I was denied for the day since I “used” the room but was able to get refunded for the other days. They did work with me to get a refund and I do appreciate it. Just a headache since we were on vacation and just upset about how the situation took up our time.

The facilities, beach area and the pool

Decent place