Peppers Salt Resort & Spa

We had requested a specific area for our room as we stay at this property often and my wife struggles with walking with her cane. This was stated in the booking but upon arrival to check in we had been allocated a room furthest from lifts, car parks breakfast and pool access. We were advised by check in staff there was nothing they could do as they were fully booked. The manger over heard this and went through all the bookings and re checked us in to a more suitable access room for my wife. We would like to thank him for going out of his way to help us out. The room was in a helpful location and we thoroughly enjoyed our 2 nights at Peppers Salt as usual. Room was clean, breakfast great and pool amazing. We will definitely be back again

We have stayed at Peppers 4 or 5 times for a week each trip nd loved it; however have not been there for approx 6 years and the standards have dropped and work needs to be done on the property. The room was not clean, especially behind the tables next to the bed and around the blinds. The fan in the bathroom did not work, pavers were loose and in poor condition around the spa and pool. For what you pay it is not value for money any more.

Pool ok , room overlooking car park through plants

Room was clean. Facilities were great. Staff were good too

Was really disappointed that the plunge pool was shared with another room. The Hotels.com site clearly says this is a PRIVATE POOL. If you look at the hotel website, it advises this is shared. I would really like some kind of response on this as it seriously compromised our trip as we ended up sharing with a family with a baby. Furthermore, we were advised housekeeping was only weekly, so we had to have the same towels for all four nights. This should have been advised during booking or at check-in.