Name: Comfort Suites Austin NW Lakeline
Address: 13681 North Highway 183, Pond Springs, Austin, Texas, United States of America, Austin, Williamson County, US
Price range: $57–$101 per night
Rating: 7.58

What guests think

Reviews of Comfort Suites Austin NW Lakeline describe spacious rooms and some friendly staff, but many guests report dated conditions, cleanliness problems such as odors, stains or pests, and recurring maintenance issues with elevators, hot tubs, and the pool.

Breakfast feedback ranges from good variety to poor quality or limited selection, and coffee or early service sometimes disappoints. The location is convenient to highways, restaurants and local venues, though some mention construction, traffic noise, and a sketchy feel in the area. Expect an affordable but inconsistent stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities show wear: many reviews cite a dirty or out-of-service pool and hot tub, and elevators that are noisy or occasionally down. Ice machines and hallway climate control are unreliable at times; parking is generally easy, though a few safety concerns were noted.

Related guest reviews

2

Rebecca

Jul 21, 2025

·

Stayed 4 nights

This hotel is terrible it had bugs and the hot tub was never hot or had bubbles and service was terrible and breakfast was nasty

6

Rebecca

Jun 9, 2025

·

Stayed 1 night

Hot tub needs to be cleaned and the bubbles don’t work. No towels for guest to use at pool. We stayed on the 3rd floor it was hot and the hall had a really bad smell. Ice makers where not working on our floors by the pool

4

Veronica

Apr 1, 2025

·

Stayed 4 nights

Im giving this property a 2 because when I asked for room service they did come to my room. The luggage dolly was filthy, the hallway carpets were stained and the room carpets also had stains. The elevator sounded very unsafe and like it was in need of maintenance. The biggest issue we had was the bed bugs we found. I will not be staying at this location again.

4

Tracey

Mar 31, 2025

·

Stayed 3 nights

The room was mediocre at best. The hot tub was NASTY - pool as well. Very poor upkeep. Elevator was broken for about half of our trip and the hallways smelled as though someone was smoking a joint for the entire time we were there. Do NOT recommend

6

Tiffani

Feb 24, 2024

·

Stayed 1 night

Elevators didnt work. Had to take stairs to the 3rd floor

6

Natalie

Aug 7, 2025

·

Stayed 1 night

The hotel has seen better days, but for the price it was ok. The pool was available which was a huge plus point after days of going without despite promised to our kids. Our last hotel had broken washing machines, so it was a double whammy when this hotel also had a broken washing maschine and dryer.

4

michael

May 8, 2023

·

Stayed 4 nights

Hot tub and pool were dark green, even after the pool guy showed up 3 days later. Key wouldnt unlock door to green pool. No ice on first floor. Hallways were steaming hot. Gross breakfast except for the waffles. Was a place to sleep and nothing more

6

Rafael

Mar 31, 2025

·

Stayed 1 night

Staff was friendly, the hotel itself had a musty/dirty smell in the lobby’s and on the way to the rooms. Elevator going down from the third floor didn’t work. The room itself was not horrible. A little dirty but the linen appeared clean with ample pillows. The toilet and shower were dirty on arrival and had not been cleaned. A/C was noisy. Good spot to rest your head for a night but u wouldn’t stay here for more than a day.

10

kira

Oct 15, 2023

·

Stayed 2 nights

It was clean just elevator was scary

6

Alberto

Jun 23, 2023

·

Stayed 1 night

I booked this room to use the pool. The pool was disgustingly green. When we asked the front desk about it, he said people use the pool while it's green all the time and we would be safe to use it. There was no one using the pool and if it had been used we would have gotten sick for sure. The hallways were very hot and don't have AC. The beds were rather old and uncomfortable. The AC did work great so we were thankful for that. Overall the cleanliness of this place is what would keep me away for sure.

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is a recurring complaint: many guests mention musty odors, stained carpets or tubs, and reports of bugs, including roaches or bedbugs. A few reviews note clean rooms, but overall standards and upkeep appear poor.

Related guest reviews

4

Priscilla

Oct 19, 2024

·

Stayed 1 night

The property was highly rated, but was disappointing. Floor was not vacuumed, trash and bugs were everywhere. The tub was stained. The phone, lamps and furniture was dirty. The fridge and microwave were clean.

2

Trevion

Nov 2, 2025

·

Stayed 1 night

There were bedbugs and cigarette burns in my room, then it was a non-smoking room and still had cigarette buds in the room.

2

Alberto

Mar 16, 2023

·

Stayed 1 night

The dirtiest hotel I have been in in a while. There were hair in the bed sheets, the carpet was disgusting, the bathroom tube was unusable, the bed and the furniture were outdated/old showing a lot of use.

2

Jere

Jun 13, 2025

·

Stayed 5 nights

The entire hotel looked to have water damage. It smelled of cigarettes and old spice.

4

Sindhu

Nov 6, 2025

·

Stayed 1 night

Room not properly cleaned before check-in and smelled bad, stained tub and paint coming off the door in the bathroom, breakfast eggs are gross like sponge, elevator made noises like it was falling apart, outdated and run down unlike first stay 7 years back.

2

Melissa

Mar 6, 2025

·

Stayed 1 night

They have so many BEDBUGS. My family and I weren't even there for 5 minutes and the BEDBUGS were crawling on the white sheets. Needless to say we left immediately. I asked for my $129 back and I havent seen anything yet. I would love to leave a good review but i dont have one. I highly recommend Holiday Inn Express!!!

2

srivatsan

Nov 10, 2024

·

Stayed 1 night

My family and I had the misfortune of staying at this nightmare of a hotel. From the moment we walked into our room, it was clear this place had zero standards of hygiene or comfort. The first thing that hit us was the stench—an overwhelming musty odor that seemed to be embedded in every inch of the stained, grimy carpet. And the carpets were just as bad in the hallways, spreading the awful smell throughout the entire floor. It felt like the whole hotel had given up on basic cleanliness. The real horror awaited us in the bed. As we pulled back the sheets, we were horrified to see roaches scurrying around, and to our utter disbelief, a live bed bug crawling across the pillow. Yes, you read that right—roaches and bed bugs, in the actual bed! My kids were terrified, and we spent the entire night in absolute fear of what might crawl on us. This place is a complete disgrace. If you value your health and sanity, stay far, far away.

2

Krystan

Oct 6, 2024

·

Stayed 1 night

The property smelt like smoke and our room had a musty smell. The breakfast was disgusting and only had 1 type of juice available not even water so I had to buy drinks and got charged twice for it. The bathtub had brown on the bottom like it wasn’t properly cleaned. I also got bit by bugs in my bed.

2

Brad

Mar 30, 2025

·

Stayed 2 nights

The room smelled terrible, like mold/mildew. The carpet was wet when I got in there. The bathroom floor had what looked like puke by the toilet. I soaked a rag with hot water to get it to come up. The shower was incredibly dirty and the bathroom door's outer layer was peeling off and should be inspected for mold/mildew and replaced. The spout for the tub was loose with a bunch of cracked caulk around it to cover for poor installation. The toilet would keep running until I took the top off to fix that. Elevator stopped working the morning of my check out but that got fixed within a couple hours. A sports team was staying there and they made a lot of noise in the hallways past midnight. For paying hotel prices I at least expect the room to be clean.

2

Mujahed

Apr 6, 2025

·

Stayed 3 nights

This is probably the worst place I stayed at ever. The room had a dirty/musty scent to it. The carpet was not clean. The AC unit was very old and loud and it either made the room very cold or not worked at all. I asked for a baby crib for my daughter but I was told there was none. She had to sleep the sofa bed. Of course the mattress was horrible and dirty I covered it with 2 bedsheets. The next day I asked for the room to be cleaned and I was told they will not do it because they did not have staff. Later that evening I asked for new bedsheets (since the room was not cleaned) the person at the front desk started questioning why I needed bedsheets and that they may not have enough. Overall, not a great place and I will never be staying at a comfort suites again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and some find the beds comfortable, but decor feels dated and there are maintenance issues like noisy or weak A/C, broken fixtures, and unreliable Wi‑Fi on higher floors. Traffic noise affects highway‑facing rooms and sofa beds are uncomfortable.

Related guest reviews

8

garry

Jan 25, 2024

·

Stayed 1 night

Lots of highway noise

6

Ricky

Dec 17, 2024

·

Stayed 2 nights

The room was mostly clean. Carpet has stains likely from years of wear and use. The bed sheets had hair; however, the pillows looked clean. The room is more spacious than other hotels of similar price. The bathroom is nice. The channel selection on the TV is okay; there is no option for streaming as in other hotels. The hallway has a smell to it; however, the room itself does not. There were no water bottles stocked in the lobby refrigerator during the time of stay.

6

Tammy

Apr 27, 2025

·

Stayed 1 night

This hotel is in desperate need of updates. The door frames are old metal frames with chipping paint. The carpet is well worn and stained. The couch was just as bad. The elevator reeked of marijuana and the hallway wasn’t much better. The only positives were the bathroom was clean and the bed comfortable. Will not be staying here again.

6

Phil

May 21, 2025

·

Stayed 1 night

Adequate place to sleep. Hard bed, noisy frim freeway traffic, room needs paint and better lighting. I do not plan to stay here again. Hard to get to with construction and off ramp location.

8

Elmer

Jul 24, 2025

·

Stayed 3 nights

Hotel was spacious, bed was nice and comfortable. Our only observation was the WiFi was not working properly on the third floor, but hotel staff were able to move us to the first floor on the second day. Hopefully hotel staff would correct this issue for future guests.

10

Timothy

Jul 9, 2025

·

Stayed 2 nights

I like how spacious the rooms are! The free breakfast is great!

10

Ricky

Nov 15, 2023

·

Stayed 1 night

The room had a smell to it. One of the guests on my floor had their door wide open and sat shirtless in the hallway while on their phone... The room was spacious, had a couch, a desk, a table, a refrigerator, a microwave, and a television. The bed, for the most part, was comfortable, although it was not 100% clean. The carpet had a few stains on it. Given the location of the place, the space of the room, and the price - and there is no bolted joint door to the next room - I would stay here again.

8

Suzy

Jul 18, 2025

·

Stayed 2 nights

The drawers in the tv table would not stay closed. It was very cold in our room. The lights went out the morning we were packing up to leave. The tub had no plug for baths.

6

Kim

Nov 20, 2023

·

Stayed 1 night

I like how it smelled nice. But the hide a bed was uncomfortable. I can feel the bars on my back

8

Erica

Apr 23, 2025

·

Stayed 2 nights

The hotel Room was a very clean a little dated very impressed with the cleanliness. However, I was extremely disappointed that there was no closets in the room, and there were no irons.

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Service

Service is inconsistent: several guests praise friendly front-desk and helpful staff, while others report rude interactions, repeated key-card problems, and housekeeping that skips rooms unless requested. Responses to issues vary from accommodating room moves to unhelpful or dismissive behavior.

Related guest reviews

6

Bertram

Apr 10, 2025

·

Stayed 5 nights

First, I will address the good things about the hotel. The beds & pillows were very comfortable. The breakfast was pretty good. Most of the staff was friendly & helpful. Now for the bad. One of the night staff (male) was very confrontational when I had to go to the front desk for the 6th time to have them re-key my room key. Every single time I came back from being out, I had to do this. Then, same staff member told my 85 yo mother that she had to take our trash down to the dumpster outside at night because we had not requested maid service. Then, when I asked him why he did that, he lied to me & said that he didn't tell her that. Next, It is an older hotel so some wear & tear is normal. But this place needed some serious cleaning. The room smelled very musty & the carpet was very dirty. Some simple shampooing would have made a world of difference. It could have used some paint touch-ups as well. Next, the exterior could have used some landscaping. We went in the pool once, which was pretty clean. However, the hot tub was very dirty. I don't usually go into this much detail when I do a review, but I felt it was important for those reading this that may want to book a room there.

2

Kara

Mar 26, 2025

·

Stayed 4 nights

Absolutely terrible service. I called when I booked because I knew our check in would be after check in hours. The person I spoke with said it would not be an issue. I get there after driving hours with an infant and they cancelled my room because we didn’t check in on time. The man at the front desk would do nothing to help me. I was also charged a nights stay. The Laquita down the road was amazing, got me an a room right away. Will NEVER book a Comfort Inn again.

4

Andrew D

Mar 30, 2024

·

Stayed 4 nights

Property was in a decent area from everything. Staff were very unfriendly and at check-in seemed like they would rather be watching tv than checking me in. The elevator at the property was extremely noisy and seemed like it could possibly break down at any point. Shower in the room was stained and seemed dirty. Breakfast was decent and had a ok variety. I had to have my room key replaced twice during my stay due to them no longer allowing me into my room which was very inconvenient.

4

Lonnitra

Feb 28, 2025

·

Stayed 2 nights

When I arrived in the parking lot, the clerk in the lobby was very courteous and gave me a key. The first key went to a room that was infested with roaches around the fridge. I went back to the desk and they gave a 2nd key, which that room also had roaches and the toilet seat was broken. I took that key back and they gave me another key for a room that had a stench, the thermostat didn't work, the hot water ran cold, and by the time I tried to get some sleep I was woken by the sound of key swiping in my door to which i later found out that they had given a key to another patron for the room i was in. The desk called to apologize but then acknowledged that they had no record of giving me the key to that room and asked me for all of my info that I previously checked in with. The next morning they served a continental breakfast which wasn't appetizing and when I returned to the room, I could not get back in because my key was deactivated. I went back down to get that fixed and now there was a different clerk who questioned if i was even a patron.

6

Joe

Nov 1, 2025

·

Stayed 1 night

Parking was easy as well as check-in. However, the hotel looks run-down and needs upkeep. The furniture in the room was chipped and the carpeting was stained. The bathtub looked dirty. I guess you get what you pay for. Front desk was nice though.

10

MARIA

Jul 7, 2024

·

Stayed 1 night

Excellent service from all staff members

10

James E Hammonds

Sep 22, 2023

·

Stayed 2 nights

I have stayed here before and that is why I came back. I will be staying here again. The only drawback I had was the mirror in my room that is on the door where you hang your clothes was cracked and the door would not close. I alerted the front desk and they offered to move me but I chose not to but is was the offer that I remembered the most. Great Job from the staff.

8

Anna

Sep 25, 2025

·

Stayed 1 night

Overall my stay was pleaent front desk was helpful & friendly. The area isn't great several homeless ppl walk the area but it I felt safe. Room was clean & comfy. Before my check out time around 9am. I was abt to shower & the housekeeper just opened the door. Luckly I had the security lock in place, she closed the door. When I left she was still cleaning another rm. I gave the awkward smile & nod, rolled her eyes & started towards my room. When the elevator door opened another housekeeper exited onto the floor. Before the doors closed I overheard the housekeepers speaking in Spanish about me being the reason why she was still on the floor waiting to clean my room bc I didnt check out early enough & how she almost walked in on the fat girl. I dont look like I speak Spanish or cld even underatand it but I do. I get it you want to finish ur job as fast as possible, I work in the service & hospitality industry & even I know to never talk bad abt guest in front of them. I've talked bad abt guest bc of the rude and entitled attitude but never around other guest or in ear shot of the guest. If I wld have yelled talk ugly to her or been rude I wld understand the comments but I didnt say anything gave the awkward nod & smile. I didnt complain to the frnt desk about her almost walking in, bc it was an accident but her comments were unnecessary rude & uncalled for.

6

Joy

Mar 16, 2024

·

Stayed 3 nights

The room was clean, the staff was nice, my only complaint would be that they disabled our keycards twice

4

Wendyam

Jul 2, 2024

·

Stayed 4 nights

I was in Austin for 5 days. My room was clean and nice. The problem is that I didn’t receive any room service until the fourth day. I asked many times, but they told me that my room was not on the list. The room key was not working; you have to try it again and again, and that’s not cool, especially in an area you don’t know. The pool was not clean either. I don’t think I’ll be going back there.

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AI-generated summary based on recent guest reviews

Location

Location is convenient to nearby venues, restaurants, and highways, but some guests mention construction making access tricky and noticeable traffic noise. A number of reviews also note homeless activity or safety concerns around the property.

Related guest reviews

4

Eric

Jul 23, 2024

·

Stayed 2 nights

Nothing was unique about this property. The location was suspect and i did not stsy there. I paid for a 1 night cancelation fee even though I chose not to stay for the 2 night reservation. Online pictures does not represent property and surrounding area accurately. I am waiting on my refund for the 2nd night of my reservation. I paid to stay at another hotel for my visit.

8

Elizabeth

Jul 10, 2024

·

Stayed 1 night

Our stay was pleasant. The staff was helpful and friendly. We love it for the location's closeness to Pinballz. There's lots of places to eat nearby as well, and we'll be likely to stay here again our next visit to Austin.

6

Mandy

Jan 2, 2024

·

Stayed 2 nights

Location was okay. Homeless and druggies out in front of hotel. The hotel itself could use a update and the beds were hard so we went to Walmart and bought a mattress topper. The staff was friendly and check in was fast.

8

garry

Jan 25, 2024

·

Stayed 1 night

Lots of highway noise

6

Phil

May 21, 2025

·

Stayed 1 night

Adequate place to sleep. Hard bed, noisy frim freeway traffic, room needs paint and better lighting. I do not plan to stay here again. Hard to get to with construction and off ramp location.

6

Jennifer

Apr 5, 2024

·

Stayed 4 nights

I didn't see this as a high end hotel, which is what i was looking for, it was average at best. Staff was meh.. not friendly, but not unfriendly per se. ɓreakfast meh...veey cheap and basic. No bottle water offered in room or breakfast, but they had some for sale 2$!! for a small, cheap, knock off brand purified water! Elevator was creaky, made me nervous so i took stairs. Pool and hottub were small, shaded, not really worth hanging out in. In the future id give up breakfast and pool for a nicer hotel. What i did like were the beds. Comfortable, clean, lots of pillows that were pretty nice, a.c. worked well, it had a bathtub that was long and i like that. We went for a concert at h.e.b. center and it was close, airport was close 25 min. Austin downtown was close 25 min. And so many food choices! The area felt clean, safe, not sketchy at all, and it was perfect for my needs. My only disappointment was i was trying to have a boushi vacation, as i only do this kind of thing every few years, and the hotel was nice, but not what id thought it would be with such a high rating on website. I'd give it a 6.5/7 out of ten and i was wanting an 8.5.

4

James

Sep 13, 2023

·

Stayed 1 night

The room would have been very nice if it didn't smell musty and like mildew coming from the a/c. Also, it was listed as being in AUSTIN...but in reality it was nearly 20 miles (40 minutes in traffic) from I-35 and it took almost an hour to get to downtown Austin.

4

Leslie

Apr 23, 2024

·

Stayed 2 nights

As we walked down the stairs one morning, there was a man (could have been homeless) that was asleep in the stairs. That was dangerous and scary with my family there. Lots of construction around so hard to get in the parking lot.

8

Joann

Dec 10, 2024

·

Stayed 1 night

Perfect for my family. Very convenient location. I’d stay again.

10

Cheryl

Dec 8, 2023

·

Stayed 2 nights

The location was great, and the entire building felt safe, but it could have used a little updating. The entry light flickered so bad it felt like a disco, so we just left it off. The only other inconvenience was the a/c unit was a little tricky to get to work. You just had to press the buttons a little harder than you thought. Other than that, the room was very comfortable, good hot water and very quiet.

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AI-generated summary based on recent guest reviews

Dining

Breakfast feedback is mixed: some guests enjoyed the hot options, waffles, and variety, while others found the food poor, limited, or not available early, and coffee or machines sometimes out of order.

Related guest reviews

2

Rebecca

Jul 21, 2025

·

Stayed 4 nights

This hotel is terrible it had bugs and the hot tub was never hot or had bubbles and service was terrible and breakfast was nasty

6

Tabitha

Aug 23, 2023

·

Stayed 5 nights

I depend on breakfast on time and other promised amenities. I travel as a Registered Nurse so it is extremely important. Breakfast was not available everyday I stayed. Especially before I leave for work at 6:20-6:30 a.m. The coffee machine NEVER worked. These are things I depend on and I feel like I waisted money bc I had to go buy breakfast and coffee in the end! Not worth my time or money.

10

Roxanne

Dec 4, 2023

·

Stayed 2 nights

I was pleasantly surprised with my stay. The staff was courteous and the breakfast was pretty good. Eggs, sausage, yogurts, waffles, pancakes and more. Only the coffee wasn’t good. It tasted like the coffee maker hadn’t been cleaned but I thought that was minor.

10

Amber

Feb 6, 2025

·

Stayed 4 nights

It was a basic hotel, could tell it was aged a bit but overall was good. Safe, convenient, free breakfast.

6

Murad

Aug 18, 2025

·

Stayed 1 night

Room is ok. Good Breakfast comes with room.

10

Lupita

Jul 25, 2024

·

Stayed 1 night

The breakfast i love it

8

Muhammad

Jul 21, 2025

·

Stayed 2 nights

Breakfast was good. Overall cleanliness and hygiene can be improved.

10

Timothy

Jul 9, 2025

·

Stayed 2 nights

I like how spacious the rooms are! The free breakfast is great!

8

Md Murad Hossai

Aug 28, 2024

·

Stayed 2 nights

I liked: very clean; there was a separate sink and nice couch inside the room. Furniture and amenities are well maintained. I disliked: Very slow internet service and bad breakfast menu [only pork sausage, scrambled egg and other minor items].

10

KATIE

Feb 6, 2025

·

Stayed 1 night

For the price and location it was great. The beds were VERY comfortable. Hotel was clean. Breakfast was good, staff was friendly.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$64
February	$61
March	$71
April	$71
May	$80
June	$73
July	$66
August	$71
September	$70
October	$90
November	$67
December	$56

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $79	15 $69	16 $62	17 $62	18 $73	19 $79
20 $59	21 $57	22 $75	23 $76	24 $75	25 $82	26 $80
27 $64	28 $76	29 $77	30 $81

Su	Mo	Tu	We	Th	Fr	Sa
				1 $82	2 $88	3 $88
4 $80	5 $69	6 $84	7 $84	8 $88	9 $101	10 $101
11 $72	12 $84	13 $84	14 $84	15 $84	16 $84	17 $84
18 $66	19 $81	20 $84	21 $84	22 $96	23	24
25 $81	26 $84	27 $82	28 $83	29 $84	30 $84	31 $84

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, Multiple Beds, Accessible

Suite, 1 King Bed

Suite, 1 King Bed, Accessible

Suite, 1 King Bed with Sofa Bed, Accessible

Suite, 2 Queen Beds, Accessible

Suite, 2 Queen Beds

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Comfort Suites Austin NW Lakeline

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Prices for upcoming dates