Quality Inn Rochester West

My husband had to take a quick trip as his father passed away recently. After a very long day of making funeral plans he checked in to the hotel only to be put into a room that had large holes in ceiling with leaky pipes. Exhausted from the day he stayed the night. He checked out in the morning and ask the receptionist if they knew of the hole in the ceiling and they said yes. So somehow this hotel thought it was appropriate to put someone in that room. He was suppose to stay two nights, he checked out early. We aren’t familiar with Rochester and the area of this hotel is also very bad. The hotel and hotels.com refused a full refund. This is the first time I’ve had an issue with hotels.com and it’s appalling they were unreasonable with us after choosing to be affiliated with such a terrible hotel. Would never stay here again.

I had an very large room which was lovely!

Nasty ass place had bed buds or roaches seen a little baby on the wall about 6 in the morning got all my stuff and ran outta there didn't even wanna check under mattress LET THIS PLACE SHUT DOWN!!!

It was the worst night of sleep I’ve had. The parking lot was barely plowed. The ice machine was broken. I stayed in 505 which looks like SOS - the pipes are whatever is behind that wall bang and make the bed shake I wanted to talk to front desk at 7am but no one was standing there . I heated up two sandwiches and frilled my apple juice (terrible tasting) since oj was out. Again like I said worst night and I was only there five hours!!!! I couldn’t stand it! I would like a refund!

Staff was ok.room was ok.bed was hard but other than that it was ok.