Name: Country Inn & Suites by Radisson, Rochester-Pittsford-Brighton, NY
Address: 2835 Monroe Avenue, Rochester, New York, United States of America, Rochester, New York, US
Price range: $95–$235 per night
Rating: 8.45

What guests think

Across recent reviews of Country Inn & Suites by Radisson, Rochester-Pittsford-Brighton, NY, guests often praise friendly staff and comfortable, generally clean rooms, while noting thin walls, small bathrooms, and occasional maintenance problems such as noisy A/C, plumbing, or worn fixtures.

Many enjoyed the hot complimentary breakfast and the 24/7 coffee/snack area, though a number found the breakfast mediocre or repetitive. The property spans two buildings and the Lodge lacks an elevator; guests also reported periodic construction or repaving alongside useful touches like EV chargers, laundry and an outdoor fire pit. The suburban setting offers easy access to I-590, grocery stores and restaurants, but the busy road makes left turns difficult and some dislike the strip-mall feel. Best for travelers prioritizing value and convenience over full-service amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Basic facilities with handy 24/7 lobby refreshments, EV chargers, guest laundry and an outdoor fire pit; the property is split across two buildings and the Lodge has no elevator. Occasional renovation or parking disruptions and some door/lock issues were noted.

Related guest reviews

10

Angela

Nov 6, 2024

·

Stayed 1 night

The breakfast was wonderful! It was hot and fresh. The room was clean. The staff was very friendly. The bed was comfortable. The heat worked quickly. The toilet didn’t have a lid. I was always afraid of something falling in. Other than that, this is a great hotel. I would stay here again. Also, there were electric car chargers.

8

Rosa

Aug 25, 2025

·

Stayed 3 nights

The only thing that needs to be taken care of, is the mag locks on Bldg 2. They were not working so the bldg was never locked.

10

Traci

Jun 7, 2024

·

Stayed 1 night

They were redoing the parking lot

10

Daniella

May 19, 2025

·

Stayed 4 nights

I loved that this property had an available 24/7 drink and snack bar. It helped so much and it was very comfortable to have as an option.

8

Melissa

Jan 22, 2025

·

Stayed 5 nights

24/7 coffee, tea and fruit

6

Sarah

Jun 16, 2024

·

Stayed 2 nights

The hotel parking lot was being repaved and at 4:00 am the fire alarm went off and we were outside in the cold for 40 minutes! Otherwise the stay was fine and the food was decent. Staff was pleasant and helpful.

6

Stephen

Sep 18, 2025

·

Stayed 1 night

Was placed in the additional lodging structure. No elevator. Very much a motel atmosphere there with a funky smell to match. Breakfast lobby was good and there was a nice little firepit / smokers area opposite the main entrance. Location is basicslly a strip mall.

10

Noel

Nov 1, 2023

·

Stayed 1 night

Nice breakfast. Great 24 hours coffee and snack bar. EV charging available.

8

Lisa

Jul 28, 2025

·

Stayed 1 night

The property was very nice. We would definitely stay there again. The outdoor fire pit and chairs was a really nice touch. Breakfast was good. Gym is basic. We stayed in room 105 and the door could really use some WD40.

8

Pascale

Jun 29, 2025

·

Stayed 1 night

Great free breakfast buffet. Our room wasn’t in the main building where we checked in and it was up a flight of stairs with no elevator. Staff was friendly and the room was clean.

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Cleanliness

Many describe the hotel as clean, but recurring issues include musty odors, hair or stains, small pests, and occasional housekeeping inconsistencies.

Related guest reviews

10

Suzanne

Jul 30, 2025

·

Stayed 2 nights

Property was clean & convenient!

10

Octavian

Nov 24, 2025

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Stayed 4 nights

Very clean room, excellent staff.

6

Carlos

Jun 30, 2025

·

Stayed 2 nights

The room it was dirty and the smells it was bad,the breakfast it was good

6

Lynn

Oct 27, 2025

·

Stayed 1 night

Other people's hair in the bathroom. Gross. Bed is very firm and not comfortable.

8

Sharon

Oct 8, 2024

·

Stayed 5 nights

It was a nice stay. Breakfast was like most hotel breakfast. Love having access to coffee anytime. Daily room cleaning left a bit to be desired. Ex every day they took out trash, some days tgey made the bed, some not. Never ever have had tgat happen

10

CHERYL L

Jul 28, 2025

·

Stayed 2 nights

Rooms were clean and even had a walk in shower! Breakfast was delicious with many choices and even had home baked cookies available later. It was safe and quiet and we enjoyed the visit very much!

10

Roberta

Aug 12, 2025

·

Stayed 1 night

Very clean - good value!

2

Jennifer

May 27, 2025

·

Stayed 1 night

Beds were filthy covered in urine or something else along with hair. Overall not clean. However, front desk staff were accommodating and gave us 3 different rooms to try, but all were filthy, we were able to get a refund and change hotels.

10

Marjorie

Jul 27, 2025

·

Stayed 1 night

I stayed at this property multiple times, always clean staff always friendly

10

Kate

Sep 11, 2025

·

Stayed 3 nights

Beds were very comfortable and breakfast standard but good. Great coffee! Hotel staff very nice and friendly. Bathroom was tiny though. Smallest i have ever found in a hotel. There is an unusual system for having your room serviced. Supposed to hang a card on the door if you want housekeeping with the hours you want it. I must have done it wrong 2 days in a row because every eveni g when we returned to the room the sign was gone but housekeeping never serviced the room.

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Rooms

Rooms are generally comfortable with some suites available, but noise travels easily between floors, bathrooms run small, and upkeep varies with reports of loud A/C, plumbing problems and worn or finicky fixtures.

Related guest reviews

4

Phyllis

Feb 9, 2024

·

Stayed 2 nights

There was a problem with the key cards. The first room I was put in took about 20x to open the door. Someone from the front desk came up because they thought I didn’t know what I was doing. They couldn’t get in either and said the battery needed to be changed. I was moved to a different room. This room was also difficult to open.

8

Brenda

Jun 7, 2025

·

Stayed 1 night

Clean, with comfy Air conditioning was a bit loud but it kept the room at a perfect temperature and a good breakfast. Bathroom is a bit small but the shower is great! Friendly staff. Good breakfast Parking always available. Located on a busy street but the upside is it is close to shopping and restaurants.

10

Eileen

Jul 7, 2025

·

Stayed 4 nights

Clean,walk in shower. Everything was easy from checkin to checkout. Could hear alot from the second floor. Walking around. Food was good,hot. This was the best stay in recent memory.

10

carol

Jun 7, 2025

·

Stayed 3 nights

The king suite was great. Nice kitchenette with sink . Comfy bed. Nice work desk and two easy chairs. I note that the outlets near the bedside lights and outlet near kitchen sink don't work. Good shower! Great staff!

6

Jean

Jun 3, 2024

·

Stayed 2 nights

Staff here is AMAZING, as always, so kudos to them. Hot breakfast is great. For the price, the rooms are surprisingly cramped, especially the bathroom. Our toilet quit on Day 1 of our stay but it was fixed promptly. The property is beginning to show its age; time for an update.

6

Crystal

Oct 12, 2025

·

Stayed 1 night

Toilet didn’t flush unless you held down handle. Window frame was dirty and rotted out. They used a piece of plastic to cover it up which flew off when we opened the curtains.

6

Kelly

Oct 5, 2025

·

Stayed 2 nights

We could hear the people walking above us and the neighboring rooms tv so sound proofing could be much better.

4

sarah

Aug 12, 2025

·

Stayed 2 nights

place was clean. a/c very noisy. staff didn't care, claimed all rooms have the same noisy a/c. really?

6

Ken

Apr 10, 2024

·

Stayed 2 nights

Everything was okay, except for one thing: The room had two queen beds, but they did not fit in the room. There was literally only a foot of space between each bed and the wall. Literally impossible to walk on the wall side of the bed. One king would have fit nicely, but two queens? No! On a positive note, I did enjoy the complimentary hot breakfast

8

Sarah

Aug 26, 2025

·

Stayed 1 night

Appreciated a one bedroom suite with a door between the bedroom and the living room sofabed.

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Service

Service is widely praised as friendly, helpful and accommodating, including quick issue resolution and flexible check-ins, though a few guests reported slow responses or rude interactions.

Related guest reviews

6

julie

Jul 5, 2024

·

Stayed 1 night

Horrible first impression. Entered hotel to check in and stood at the counter, wondering where anybody was for at least 10 minutes. Then started walking around looking. Another cat couple came in and we all stood and pretended to ring the pretend bell on the counter for assistance. After another, look around the first floor for someone we all decided to call the hotel. Someone appeared to answer the phone call that we placed and was able to check us all in. We received no apology. No friendly greeting. No smile. Horrible first impression if I had not prepaid I would’ve not stayed to check in .

10

Christian

Aug 11, 2025

·

Stayed 1 night

The night manager was a huge help, I had accidentally made 2 reservations not knowing my first one proceeded and he was such a help in getting it resolved and making sure I wasn’t charged twice. The hotel was great and in a great area with tons of restaurants and activities in surrounding area. Will be my new go to when in the area.

10

Elijah

Apr 30, 2024

·

Stayed 2 nights

Staff was very helpful I enjoyed my stay and would return

10

Gregory

Nov 15, 2024

·

Stayed 1 night

The service was amazing. I accidentally booked the wrong day online, and after calling them they went out of their way to help me get a refund. All receptionists I've spoken to were incredibly kind, and I would 100% recommend this place again to others.

10

Jason

Mar 30, 2025

·

Stayed 1 night

Quick stay made effortless by staff

2

Ikenna

Aug 9, 2025

·

Stayed 1 night

Some very Rude and unprofessional Staff called me from the Hotel this afternoon claiming that I paid for my stay using someone else’s credit card while I paid for it through Expedia and Expedia has all my payment information and details because I have had a very long relationship with Expedia. She also gave my personal information out to a thirparty claiming to be the owner of the credit card. Why would someone call me unprofessionally and accusing me of being a fraudster using other people’s credit card? I feel abused and insulted. I will be speaking to my lawyer about this.

10

Kevin

Apr 27, 2024

·

Stayed 1 night

Was very easy to check in and out. The room was clean amd tidy for all our needs. Really liked that then offered Coffee, tea, hot cocoa for drinks all day and they even let you pick up any fruit or items that they offered for breakfast in the evening.

10

James

Jul 27, 2025

·

Stayed 3 nights

staff extremely friendly, helpful

10

Ronald

Mar 2, 2024

·

Stayed 1 night

Twana, working the desk at check in was very personable and friendly. Give her a raise! The morning breakfast looked very inviting and tasty. A very nice spread.

10

Josh

Oct 22, 2024

·

Stayed 1 night

The front desk staff are wonderful. Courteous and professional.

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Location

Convenient Monroe Avenue location near I-590, grocery stores and restaurants; the busy road can make left turns difficult and some find the strip-mall setting less appealing.

Related guest reviews

8

Benjamin

Jul 12, 2024

·

Stayed 3 nights

Nice facility and location

10

Yvonne

Nov 17, 2024

·

Stayed 1 night

The location is close to the Interstate and has a grocery store and restaurants nearby. The rooms are modern and updated. 24 hour brewed coffee and tea in the lobby. The breakfast is very good, tasty and many options. The staff are warm and welcoming. The only downside is that it is on a busy road and depending on the time of day it is a challenge to get out of the parking lot.

8

alina

Aug 3, 2025

·

Stayed 3 nights

Good hotel, great location!

10

Mary

Apr 20, 2024

·

Stayed 2 nights

If only this property were in a quieter location! There's nothing bad you can find about the quality of the rooms or the price or the customer service. There are no complaints that I can even try to come up with. The only problem is that it's on an extremely busy road. If you're taking a right out of the parking lot, you'll probably get where you need to go on time. But it must be impossible to make a left out of there.

8

Ga-Gwen

Aug 16, 2024

·

Stayed 2 nights

Good location if you have a car

10

David

Jul 16, 2025

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Stayed 2 nights

Great place to stay when in Rochester. Great location in the suburbs of Pittsford, bordering Brighton. Lots of restaurants, shopping, and the flagship Wegmans grocery store all within close walking distance.

10

Sophia

Mar 12, 2024

·

Stayed 1 night

Spent a couple of days here as a family. Close to Strong museum and other major shopping stores. Good location.

8

Jessica

Mar 14, 2025

·

Stayed 1 night

Good location

10

Ivelisse

May 20, 2025

·

Stayed 3 nights

A convenient and good place to stay if you are passing through Rochester NY—I stayed 3 nights for a business trip. Hot breakfast (and 24 hr snacks) are a great perk! It’s close to many large grocery stores (Wegmans, Trader Joe’s, Whole Foods), a shopping plaza, and many restaurants. Easy access to the highway. Highly recommend.

8

Mark

Nov 22, 2024

·

Stayed 1 night

Clean and good location

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AI-generated summary based on recent guest reviews

Dining

Hot complimentary breakfast and 24/7 coffee/snacks are a highlight for many, but some found the food mediocre or repetitive and noted limited choices for special diets.

Related guest reviews

10

Amélie

Aug 10, 2024

·

Stayed 3 nights

Excellent stay. The included breakfast is such a bonus. Clean rooms and comfortable beds. Would absolutely stay again.

10

briana

Jan 10, 2025

·

Stayed 1 night

The hotel was very clean, the breakfast was delicious and healthy, and the staff was very friendly. I would come back.

10

Kaitlyn

Nov 7, 2023

·

Stayed 1 night

Great breakfast and 24 food/beverage options. Very friendly and helpful staff.

10

Ronald

Aug 5, 2024

·

Stayed 3 nights

Great breakfast

8

MD Mustafizur

Dec 29, 2024

·

Stayed 1 night

Everything was good except Breakfast items. It was very ordinary and lacked of minimum standard.

10

suzanne

Jan 19, 2025

·

Stayed 1 night

I liked everything. The staff was friendly, you got a hot breakfast, eggs, sausage, french toast, etc. Coffee, beverages and cold cereals available plus fresh baked cookies, yum !!

6

Eric

Nov 2, 2025

·

Stayed 1 night

Pretty bad breakfast everything else was cool

6

Lori Jeanne

Jan 11, 2025

·

Stayed 1 night

The internet was very poor making zoom meetings almost impossible. It kept cutting in and out each day of our stay. The breakfast food was not workable for special diets. All of the dry cereals were sugar coated, the potatoes were soggy and/or hard. We finally gave up on the breakfast and made out own in our room. The shower leaked badly. The front desk sent a text saying one could text issues, but it often took many hours for the desk to respond, even though they often were not busy (because we were down in the breakfast area and could see) or did not respond at all. It is very difficult to get out of the parking area to go West on Monroe Avenue and had to go the wrong way on a one way drive to get to a light. It was very clean and quiet. The bed was comfortable. The thermostats on the heating units were not accurate.

8

May

Jun 27, 2025

·

Stayed 3 nights

Everything was clean and comfortable and the service was very friendly. The only disappointment was the breakfast food which was terrible.

10

Thomas

Mar 18, 2025

·

Stayed 3 nights

Very nice property and lots of power for phones and computers. One minor complaint is the free breakfast is the same every day and the turkey sausages are not great. Good location too

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$95
March	$107
April	$121
May	$163
June	$173
July	$171
August	$158
September	$152
October	$142
November	$120
December	$101

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $120	10 $117	11 $159	12 $163
13 $95	14 $98	15 $98	16 $98	17 $121	18 $200	19 $234
20 $99	21 $98	22 $105	23 $105	24 $117	25 $223	26 $190
27 $98	28 $98	29 $105	30 $105

Su	Mo	Tu	We	Th	Fr	Sa
				1 $153	2 $208	3 $235
4 $113	5 $108	6 $108	7 $107	8 $113	9 $233	10 $219
11 $118	12 $111	13 $111	14 $111	15 $159	16	17
18 $115	19 $98	20 $105	21 $105	22 $117	23 $147	24 $134
25 $98	26 $98	27 $105	28 $105	29 $124	30 $125	31 $118

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

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FAQs about Country Inn & Suites by Radisson, Rochester-Pittsford-Brighton, NY

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