Pickalbatros Palais Des Roses - Agadir - All Inclusive

Excellent stay - 2nd time if visiting

Unfortunately, our experience at the Pickalbatros Palais des Roses was extremely disappointing, especially as this was meant to be a special stay around my birthday. We paid for an ocean-view room but were initially given a pool-view room. Reception was unhelpful, and even transferring our luggage was unnecessarily delayed. The room had several issues, including soiled towels, no Wi-Fi and significant construction noise directly outside, including work around a lift shaft. We were eventually moved, but the replacement room had faulty air conditioning. What should have been a relaxing stay became a series of complaints and room changes. Most disappointing was how our concerns were handled. Some staff interactions felt rude and condescending rather than helpful. Eventually, the situation deteriorated to the point where we were effectively told to leave. We left at around 00:15 after only one full night, despite booking a longer stay. We then had to arrange alternative accommodation ourselves and pay an additional £26.34 in city tax. I understand that problems happen, but it is how they are handled that matters. The incorrect room, poor conditions, lack of Wi-Fi, construction noise, faulty air conditioning and poor complaint handling made the experience unacceptable. Based on our experience, I would not recommend this hotel.

One of the best places I have stayed very good.

We loved everything about this hotel, it was beautifully presented, great rooms, perfect location and varied food options. The best thing about this hotel, and what really sets this hotel apart from the others is the staff. Every single member of staff we encountered was kind, happy to help, always smiling and radiating positivity and a good vibe. They make you feel looked after, and go above and beyond. I want to give a special shout out to Yassine from the team on reception - he was so professional, kind and helpful. I had 6 rooms booked, he made sure the check-in was smooth and made sure we had beautiful rooms - thank you Yassine, we really appreciated your kind gesture. I will without a doubt return to this hotel, and recommend this hotel to everyone!

The room was clean and tidy. Pool facilities were nice and clean no issues with sun beds any time of the day. The beach area was lovely clean, tidy and private. Only issue i would say is the all inclusive is probably the worse I've had the food options were on repeat everyday. Enquired about late check out and was told £160 for 4 hours which is crazy. Been to plenty hotels and never been asked to pay such a ridiculous amount.