Hilton Garden Inn Conway

We booked here specifically for the indoor pool. It was ENTIRELY too cold. We could tolerate it for probably 5 minutes before our lips were turning blue and we just went back to our room.

It was a wonderful stay. The room was very clean, the staff very nice. The hotel lobby was cozy with the fireplace, and the bar was nice.

First room they put us in had wet carpet and a huge industrial blower going in the middle of the room. Second room had funky smell even desk person had a hard time going in the room. Pool are was not clean. Reservation through Expedia said breakfast included, hotel told us breakfast was extra cost even when I showed them that it was included according to my reservation…

Amazing customer service! Everyone was so nice. Dining options around were great! The pool was extremely small though and having two small boys with me that was a big bummer!

Staff was very friendly when we checked in. Hotel very clean, as was our room. Pool was fabulous.

The heat and pool has been broken since May and this property is made no effort to correct the issue.

This hotel is our preferred place to stay in Conway; however, the 4th floor hallway carpet needs a thorough cleaning as it’s quite dirty. The real disappointment is the bar. Over the last few years, the bar has been woefully understocked. We stayed on Friday night and I wasn’t able to get the cocktail I ordered because they were out of all the ingredients except the bourbon. We ended up walking across the parking lot to another restaurant for our drinks. Please get your act together! After all, this is a Hilton.

It was conveniently located. Walkable to some restaurants. All employees were very personable. Very clean & decorated very nice.

Enjoyed the inside heated pool

Well the pool was indoor but extremely cold. The laundry room was nice to have available.

It was a mostly clean room. There was a big stain on the carpet. Lobby made it feel really nice but room not as nice. Not a bad place to stay just let my expectations down a lil.

Staff was very friendly when we checked in. Hotel very clean, as was our room. Pool was fabulous.

Very nice and clean

Very disappointed. We have stayed here in the past but will not stay here again. The room was damp possibly due to lack of vent in bathroom. Comforter was dirty and had small black hairs on it which did not belong to myself or my daughter. Mattress cover had an old stain on it. Lamp bases were rusty. Curtain was actually hanging down off wall about to fall . Microwave had not been cleaned. I do not like to complain so we simply stayed the night and did not use comforter, microwave, or shower. We will not be back. In need of serious updating and remodel

Tv did not work, Hotel was dirty and smelled. Hotel room floor was sticky very unimpressed for a Hilton

First let me start by saying the staff is wonderful. They're very friendly and was extremely nice at check in. But that was the only good thing about the hotel. I booked two rooms. Heading to the room we noticed that the lobby furniture and all the carpets were filthy. There were scratches on the walls and black marks. Once we got to our rooms within 2 minutes we noticed clusters of bugs around the ceiling. After looking closer they were Japanese ladybugs. I went down to notify the front desk. They swapped that room. We noticed a couple in the 2nd room but just killed them. However all night we kept itching thinking one was crawling on us. Once we got in bed, I kept scratching my foot on something and initially I thought it was crumbs which is gross because it would have come from the previous person, but when I pulled the sheets back, it was a dried booger. On top of the bugs, booger and dirt, a moldy smell was coming from the bathroom. There was mold in the shower. I wanted to check out and switch hotels but I couldn't afford take a chance on the $100 hold not being released for me to have another hold with a new hotel tying up funds. We were in town to visit my mother in law before she passed away, so having to deal with possible confrontation was a lot. I contacted the hotel once we made it back home and gave my feedback and asked that I either receive a refund or a Hilton credit and was told I would receive a refund. Never received it.

Clean and nice

The facility is nice but run down. The carpet was badly stained in our room. We later found out that the carpet stains were caused by a leak that caused the carpet to be wet. We would stay here again but would carefully check the room prior to unloading our luggage.

Our room had the old carpet/furniture musty smell. The chair was sticky to touch. Definitely needs updating, spraying more disinfectant on top of disinfectant does not make better.

The front desk staff was so friendly and helpful. The room was spacious, clean and comfortable. Your hotel was beautiful. Thanks for a lovely visit.

The AC unit was cooling the air but not dehumidifying it so the room felt clammy. The coffee machine did not work. the toilet broke on our last day. And the satellite TV had these static lines running through the image the whole time we were there. Also I have stayed at many different hotel chains but Hilton is the only one that charges me for morning breakfast.

Beautiful place, had trouble with TV, staff fixed it, but wouldn't work later in the evening.

There was a long wait to check in, would've been nice if there were two people working. The room had no air conditioning and I had to move rooms. But the lady at the front desk was very helpful in taking care of the problem.

The facility is in need of a remodel or update. It was overpriced for the condition. Having said that, I want to emphasize that the staff was exceptional. They were friendly and helpful, from the front desk to restaurant and housekeeping.

Walls are paper thin - no need for a wake up call

Great welcome & nice, clean room. Wish water pressure in shower was better.

Outdated rooms

My stay at the Hilton Garden Inn in Conway, Arkansas, during a difficult time as I was there to bury my mother. While I appreciated the hotel's location and the convenience it offered, I found my overall experience to be just okay. One of my main points of comparison was my previous night's stay at a Comfort Inn, where I paid roughly the same price but found the accommodations to be significantly nicer. The room at the Hilton Garden Inn felt a bit dated, and I was particularly disappointed with the size of the bathtub—it was quite small and not very comfortable for a relaxing soak after a long day. Additionally, I found the food and drink prices at the hotel restaurant to be on the high side. I ordered a drink at the bar that was priced at $18, which felt excessive. Given the price point, I expected a presentation that would impress, but it fell flat and left me feeling underwhelmed. Overall, I felt that the Hilton Garden Inn did not quite meet my expectations, especially considering the circumstances of my stay. While it served its purpose, I would recommend exploring other options in the area that might offer a better experience for the same price.

The TV’s throughout the entire hotel was not working. The employees were very nice/professional, but were very frustrated that the TV’s had not worked for about 2 weeks. We use the TV’s as sleep noise, so for the 2 nights we were there, we couldn’t sleep very well.

the room was dated. we skipped the breakfast, the staff was slow, so we opted to leave instead of wait. They should hire more people...

I was charged $30 more than the amount I booked for on Expedia. Receptionist did not communicate this with me. Did not give me the total that was being charged or the breakdown of the cost. Said I couldn’t get a receipt with the breakdown until checkout.

We booked for 3 nights. After the first nights stay there was no room service, making the bed, replacing clean towels, emptying the trash, etc. When we asked at the desk about this we were told that since Covid their facility didn't provide that service. We were told that maybe Hilton 4 star hotels still did but this Hilton Garden Inn did not. After two nights we checked out and went to the Hampton down the street where service was much excellent.

There was a long wait to check in, would've been nice if there were two people working. The room had no air conditioning and I had to move rooms. But the lady at the front desk was very helpful in taking care of the problem.

Arrived with a pre paid reservation, was told that my room was no longer available, and they had nothing for me. When I threatened them with you took my money already, find me another room here, or with another hotel, then they found me one there. It was a lesser room than what I prepaid for, but they made no price adjustments, and offered me nothing in conpensation. Told me then, at that time, that the reason they didn't have a room for me was due to water flooding on the first floor. The next day, I asked for an equal room to what I paid for, and was told what I got is what they had left. Then, after I got back from working at my Ensono office that day, my card key no longer worked. They had turned it off... told me they had to reset their card key system, for some unknown reason. What realky upsets me is they acknowledged me when I entered the lobby, but said nothing about the room key not working until after I had gone up, failed to enter my room, and then had to come back to the front desk. Probably the worst stay I have ever had at a Hilton hotel. Won't stay there again.

Friendly staff, beautiful lobby, wonderful breakfast

The front desk staff was so friendly and helpful. The room was spacious, clean and comfortable. Your hotel was beautiful. Thanks for a lovely visit.

Staff was very friendly and accommodating

Great staff, friendly service

We had an issue checking in but the staff handled it perfectly. Thank you!

the room was dated. we skipped the breakfast, the staff was slow, so we opted to leave instead of wait. They should hire more people...

nice location

I had a good stay. Friendly staff. This facility is nice and clean. Lots of restaurants nearby.

Very nice area has restaurants in walking distance. Staff are very friendly and helpful.

Convenient location.

Easy access , courteous front desk staff, clean comfortable room , quiet and nice TV channel lineup. Easy to use thermostat, Will definitely stay there again.!

The area seemed safe and the hotel parking was full. I was not happy with the price considering the WIFI was an extra cost. I had driven about 14 hours that day so I was pretty worn out. It was easy access off of Interstate 40.

It was conveniently located. Walkable to some restaurants. All employees were very personable. Very clean & decorated very nice.

Great location! Clean and nice staff!

Large hotel and location is convenient. Room and hotel were in average condition.

Friendly staff, clean and located in good area.

Restaurant was excellent. Card system was down. Had to sign up to Hilton Honors to get digital key. Then a group was placed next to us that played loud music until after midnight. It made for a stressful and uncomfortable stay.

Breakfast amazing. The lobby beautiful. Kind staff. Loved it!

The AC unit was cooling the air but not dehumidifying it so the room felt clammy. The coffee machine did not work. the toilet broke on our last day. And the satellite TV had these static lines running through the image the whole time we were there. Also I have stayed at many different hotel chains but Hilton is the only one that charges me for morning breakfast.

The place was very nice but I wish it mentioned on the website that the restaurant was closed Sundays. There were options in walking distance so it wasn’t a big deal.

Amazing customer service! Everyone was so nice. Dining options around were great! The pool was extremely small though and having two small boys with me that was a big bummer!

This hotel is our preferred place to stay in Conway; however, the 4th floor hallway carpet needs a thorough cleaning as it’s quite dirty. The real disappointment is the bar. Over the last few years, the bar has been woefully understocked. We stayed on Friday night and I wasn’t able to get the cocktail I ordered because they were out of all the ingredients except the bourbon. We ended up walking across the parking lot to another restaurant for our drinks. Please get your act together! After all, this is a Hilton.

Friendly staff, beautiful lobby, wonderful breakfast

My stay at the Hilton Garden Inn in Conway, Arkansas, during a difficult time as I was there to bury my mother. While I appreciated the hotel's location and the convenience it offered, I found my overall experience to be just okay. One of my main points of comparison was my previous night's stay at a Comfort Inn, where I paid roughly the same price but found the accommodations to be significantly nicer. The room at the Hilton Garden Inn felt a bit dated, and I was particularly disappointed with the size of the bathtub—it was quite small and not very comfortable for a relaxing soak after a long day. Additionally, I found the food and drink prices at the hotel restaurant to be on the high side. I ordered a drink at the bar that was priced at $18, which felt excessive. Given the price point, I expected a presentation that would impress, but it fell flat and left me feeling underwhelmed. Overall, I felt that the Hilton Garden Inn did not quite meet my expectations, especially considering the circumstances of my stay. While it served its purpose, I would recommend exploring other options in the area that might offer a better experience for the same price.

Snacks!

This location is always nice every time I come to rown to visit family.Thw room is large, neat and clean, and easy to use. My grandkids always end up joining me to enjoy pool time. They also love ordering breakfast, and all the yumny snacks.