Terceira Mar Hotel

Good location,nice amenities, friendly staff.

The hotel was still very much in construction for the pathways connecting different parts… upon arrival at the carpark, we need to hand carried (and lifted) our luggage so as not to damage them because of all the volcanic rocks… that’s after our 8 hours hike…. Even at the reception we were politely treated by a young lady and were offered to carry one luggage (we had 4 in total). The setting was difficult for the staff. The problem came when I was standing naked in the shower figuring how and when hot water would come… eventually the same young lady came after my boyfriend made few calls… and we were offered to use the public shower at the pool ?! After 15 minutes waiting naked and exhausted and the cold water was icy cold, the answer was simply unacceptable. We ended up getting some lukewarm water from the handheld shower, but eventually the water turned back to icy cold. We were rushing for some visits, so we braved the cold and went out. We were explained just because many people were using the shower at that time (4pm) and the workers would come check the day after. We were furious !! We asked for partial refund but were declined. Instead we found a bottle of sparkling wine and a ham and cheese board in the room after we returned from dinner. All this came a little too little and too late. And we left all these untouched throughout our stay - their presence reminded us the unpleasant experience.

Great location just a walk away from the city center. Beautiful views. Great amenities. Professional and friendly staff. Great breakfast. Property in great condition.

Good (superior) room that was nicely furnished and room cleaning spotless. Very nice pool area. Breakfast good with excellent service. Information given at check-in was very inaccurate and sports activities (like gym and Paddel) very inaccessible on weekends as rendered by external contractor working on its own schedule.

Great staff, great location to everything, nice to have the buffet breakfast everyday.. A great selection of foods to choose from. Great pool! Easy access to downtown.