Delta Hotels by Marriott Little Rock West

Would five 5 stars, but the hotel needs much improvements! Staff was very kind and accommodating! Rooms were very clean and modernized. Unfortunately when we checked in their air-conditioning system was out and they were trying their best to fix it. Stairwell was extremely moldy and had really bad mildew. Definitely a health issue! Hotel is nice overall, but needs serious maintenance issues fixed!

The room we checked into wasn't cleaned and I took the manager upstairs to see the room. She changed us to a new room but i waa charged a room change fee that was later removed. The gym was 80 degrees even though it was ser to 62. The very worst part was the pool. It was dirty,full of hair and had a slime on the surface. It smelled horrific.

All was great but the restaurant was closed and that’s why I booked the hotel to have a restaurant on site.

The ac was out itwas hot as fire

Fabulous service. The pool was fine, but the filter I think was overworked. Public areas were clean, but the rooms had a couple small issues. Temp was hard to control in the rooms, but still comfy. There were a lot of people staying and not many staff handling it, but they did a great job.

It was quiet and clean. I wish the pool was open a little later at night.

Hotel did not have air in the bar/lounge area. No air in the hallway as well. Stayed on the 3rd floor and it reek of odor, like a strong, unpleasant smell of an over flowing toilet. Room smell like wet carpet.

The hotel was clean the ad says their is a bar but bar under construction and rooms need air freshener but clean

The room is great, front desk great. The hotel itself outside the room, gross. There's black colored mold in the stairwell. I used it because the ice machine was broken and my room is by the door to stairwell. You can see some spots it's been wiped (I feel for whomever had to do that) other spots, very apparent. This is a health hazard. The hotel is very hot, I feel bad for staff. Thermostat in hall was 83 degrees. The restaurant was closed on a Saturday, not sure why. I wish I could separate the room from the actual hotel for review. I expect a marriott to be nice, all around. Rooms and staff were great. Service dog only hotel. Which we appreciated. And quiet, for how busy it was.

Hotel staff incompetent, water in shower quit working, temp in hallways and lobby 82 degrees. Pool down and under construction 98 degrees outside. Not my expectation for a Marriott property!

Staff was unbelievably unprofessional and rude. I stood in a silent stare down with the guy behind the counter for a full 20 seconds upon checking in. I didn't even know if he worked there. He was unkept, wearing a plain red shirt with no insignia or name tag. After the prolonged silence got too uncomfortable for him, he finally said "What?" to which I replied, "Well, I was waiting on a greeting..." his response was "Oh...what can I do for you?". Mind you, this was my FIRST impression of the property so that was a huge (literal) red flag from the start. No one would bring us fresh towels. We had to call the front desk 4 times before we even got an answer and when we did, we were told we had to come get them ourselves because, quote "the person who does that" wasn't there. No one explained how the breakfast (not included with the stay) ordering process worked. There was no buffet or menu, just a man SITTING in a distant corner who guests had to approach and tell our order to. In the room there was an *incredibly* loud and outdated AC system built into the wall that completely drowned out the TV which conveniently had a volume restrictor. There was URINE on the rear/base of our toilet that we unfortunately didn't notice until just before checking out and at check-out the woman at the front desk didn't even look up from her screen or ask about our stay. Her only greeting and farewell was "Room number?" and "Ok." Horrible experience. 0 stars. Avoid this place at all costs.

Would five 5 stars, but the hotel needs much improvements! Staff was very kind and accommodating! Rooms were very clean and modernized. Unfortunately when we checked in their air-conditioning system was out and they were trying their best to fix it. Stairwell was extremely moldy and had really bad mildew. Definitely a health issue! Hotel is nice overall, but needs serious maintenance issues fixed!

The tub was dirty. Very dirty and drain was clogged.

Very clean.

Always clean, friendly staff, and very comfy beds

Nice clean hotel

The hotel seemed to be clean and nice upon arrival, but when we walked in there roaches dead in the bathroom, and crawling up the walls. Also the tub would not drain so we took showers with water up to oyur ankles.

Hotel did not have air in the bar/lounge area. No air in the hallway as well. Stayed on the 3rd floor and it reek of odor, like a strong, unpleasant smell of an over flowing toilet. Room smell like wet carpet.

The room is great, front desk great. The hotel itself outside the room, gross. There's black colored mold in the stairwell. I used it because the ice machine was broken and my room is by the door to stairwell. You can see some spots it's been wiped (I feel for whomever had to do that) other spots, very apparent. This is a health hazard. The hotel is very hot, I feel bad for staff. Thermostat in hall was 83 degrees. The restaurant was closed on a Saturday, not sure why. I wish I could separate the room from the actual hotel for review. I expect a marriott to be nice, all around. Rooms and staff were great. Service dog only hotel. Which we appreciated. And quiet, for how busy it was.

Front desk staff was very nice and welcoming. For the most part the hotel was quiet through my whole stay and it is one of the CLEANEST places I have ever stayed 10/10 would stay here again. Hard to beat with the price too.

Staff was unbelievably unprofessional and rude. I stood in a silent stare down with the guy behind the counter for a full 20 seconds upon checking in. I didn't even know if he worked there. He was unkept, wearing a plain red shirt with no insignia or name tag. After the prolonged silence got too uncomfortable for him, he finally said "What?" to which I replied, "Well, I was waiting on a greeting..." his response was "Oh...what can I do for you?". Mind you, this was my FIRST impression of the property so that was a huge (literal) red flag from the start. No one would bring us fresh towels. We had to call the front desk 4 times before we even got an answer and when we did, we were told we had to come get them ourselves because, quote "the person who does that" wasn't there. No one explained how the breakfast (not included with the stay) ordering process worked. There was no buffet or menu, just a man SITTING in a distant corner who guests had to approach and tell our order to. In the room there was an *incredibly* loud and outdated AC system built into the wall that completely drowned out the TV which conveniently had a volume restrictor. There was URINE on the rear/base of our toilet that we unfortunately didn't notice until just before checking out and at check-out the woman at the front desk didn't even look up from her screen or ask about our stay. Her only greeting and farewell was "Room number?" and "Ok." Horrible experience. 0 stars. Avoid this place at all costs.

It's a nice property, convenient to the freeway. The bed was comfortable. I do wish there was is the microwave in the room.

This hotel has always been a favorite of mine and my wife’s, very clean and comfortable to stay at!

The hotel had a heating system that returned the cold air directly on my bed. I was uncomfortable because it was cold seasonally and inside of the bedroom. The room also smelled like a wet pet. It is a pet friendly place however it needs more intricate cleaning.

Fabulous service. The pool was fine, but the filter I think was overworked. Public areas were clean, but the rooms had a couple small issues. Temp was hard to control in the rooms, but still comfy. There were a lot of people staying and not many staff handling it, but they did a great job.

Really nice place and room. Comfortable

We spent 1 night on trip home from vacation. Our 1st room TV was not working and the tub drain plug had matted hair around it. The front desk had us moved to a new room with clean bathroom and working TV but shower converter wouldnt work. For just one night we took baths and crashed. Beds were comfy and otherwise a quiet night in a comfortable room.

Breakfast is listed as an amenity, it was not. AC unit made the whole room shake every time it kicked on. Found a false eye lash on the toilet roll and the bathroom counter was covered in something pink and a bit sticky. Staff was very polite and helpful.

Great property. Checkin process was smooth and fast. Very comfortable bed.

Great location! Comfortable beds. Other than the AC not working properly this time around, everything else was great!

Staff was unbelievably unprofessional and rude. I stood in a silent stare down with the guy behind the counter for a full 20 seconds upon checking in. I didn't even know if he worked there. He was unkept, wearing a plain red shirt with no insignia or name tag. After the prolonged silence got too uncomfortable for him, he finally said "What?" to which I replied, "Well, I was waiting on a greeting..." his response was "Oh...what can I do for you?". Mind you, this was my FIRST impression of the property so that was a huge (literal) red flag from the start. No one would bring us fresh towels. We had to call the front desk 4 times before we even got an answer and when we did, we were told we had to come get them ourselves because, quote "the person who does that" wasn't there. No one explained how the breakfast (not included with the stay) ordering process worked. There was no buffet or menu, just a man SITTING in a distant corner who guests had to approach and tell our order to. In the room there was an *incredibly* loud and outdated AC system built into the wall that completely drowned out the TV which conveniently had a volume restrictor. There was URINE on the rear/base of our toilet that we unfortunately didn't notice until just before checking out and at check-out the woman at the front desk didn't even look up from her screen or ask about our stay. Her only greeting and farewell was "Room number?" and "Ok." Horrible experience. 0 stars. Avoid this place at all costs.

They didn’t give me back my deposit

We were checked into a room that already had guests in it. We literally walked in on a ton of stuff everywhere...then when we walked back downstairs there was no one at the desk. He came promptly when called but it was a huge inconvenience to have to stand there and be checked again after carrying all of our stuff up once and back down again. We were in a big hurry to get to a show so we really didn't have time to waste where this was concerned. When I stated that we were in a rush, he offered us access to the 5th floor pantry but it was not exactly impressive in terms of selection or being well-stocked. When we returned later that night, employees were chasing a rat around through the lobby. I wasn't disgusted that there was a rat in the hotel, but it isn't a good look...especially after the check-in debacle. The room was wonderful, clean, comfortable.

Respectful staff, helpful front desk, very friendly

staff was excellent, expecially the woman who checked me in. she got the cart to help me, as I had a number of items. Also, the maintenance man, Hector, was very helpful and the smile never left his face!

Hotel is fine but service orientation of front office staff needs work.

No one was at the check in station and I had to wait 35 min for a key and then had someone try to enter my room because they were assigned the same room.

Great property. Checkin process was smooth and fast. Very comfortable bed.

I couldn’t check in because the property sold my room to another guest. Leaving me with no other option. Horrible experience

The property never answers their phone calls. I tried at several different times over a period of 3 days trying to get ahold of someone and not one single time was the phone answered. Very poor customer service.

Enjoyed my stay. Wendy's restaurant is a walkable distance. At the in-house restaurant, the server also delivers room service, so that mat slow down ordering and service.

Nice hotel and location

Great place to relax. Convenient for going places to eat, gas, etc and the pricing is inexpensive

It's a nice property, convenient to the freeway. The bed was comfortable. I do wish there was is the microwave in the room.

It was a easy check in. Staff was friendly and kind. Room was nice and clean. Great location.

Steep incline to property

Ease of getting into building and room

Good price and convenient located. Bed was very comfortable!

The room was very clean and location in and out was easy. The staff was very friendly and professional.

Great location! Comfortable beds. Other than the AC not working properly this time around, everything else was great!

Enjoyed my stay. Wendy's restaurant is a walkable distance. At the in-house restaurant, the server also delivers room service, so that mat slow down ordering and service.

Okay for a quick stay. Ve aware they close the restaurant and bar when they want not when the actual time of closing is other than that it was pretty good

There is no free breakfast and ghost lobby ! Starbucks is not operate on weekend ! Overall is good

You have to buy breakfast for 17 dollars, you can hear all the noise happening and my room smelled heavily of air freshener and dog urine. Check in had a line. She was working fast and hard, but the computer had to catch up. Bed was comfy, excellent pillows (the long ones), a restaurant in the hotel and a working elevator made it a pretty decent place to stay. I would stay here again if I didn’t have such a sensitive nose to smell.

Everything was nice except the breakfast deal.

All was great but the restaurant was closed and that’s why I booked the hotel to have a restaurant on site.

This property is under renovation. We had booked two rooms and one room was partially renovated the other was not at all. The mattress was so run down that we rolled out on the floor if we were close to an end. Breakfast was totally inadequate as the coffee was ice cold, the kitchen employees did not care. Only one lady was doing the work after we asked her. I would not recommend this property.

The hotel was clean the ad says their is a bar but bar under construction and rooms need air freshener but clean

Breakfast and bar service was not satisfactory. Inedible breakfast and over priced. Bar did not have very common liquors and over charged for what they did have.

Free Starbucks coffee and a great shower topped the list of things I like about this property. I will come back on my next trip to Little Rock.