La Quinta Inn & Suites by Wyndham Mercedes Outlet Mall

Great stay! We booked for ten days. Breakfast was great we had lots choices and the hot breakfast was delicious. Staff was super friendly and helpful. Liked that a washer and dryer were available.

Very modern facilities. Great free breakfast plenty of parking. Dog friendly and grassy areas with easy outside access.

Great hotel to stay not our first time however the hot tub was a little dirty the swimming pool was closed one day for cleaning which was a good thing the room was nice and cleaned I would like to see a yoga mat on our next vacation

Bed was extremely uncomfortable, pool and hot tub were filthy and the hot tub did not work. Front desk was nice, but everyone else that worked there had bad attitudes and were only catering to all the Mexicans. Room was humid and smelled like mold/mildew.

Friendly, helpful staff. Good location for event I was attending. Good dining choices nearby. Television only had 4 channels, phone did not work, ice maker was hit and miss, elevator broke on checkout day. Had my Hulu on iPad, cellphone. Found ice on other floors. Staff helped bring bags down 3 flights of stairs.

I have stayed here before and I had a wonderful time. However, there is currently an issue with the air quality and there seems to be a smell of mold throughout the 2nd floor. Front desk was very accommodating and promptly moved us to another room at our request. Same strange smell but less odor. Hot tub was not hot and jets did not work which was disappointing. Last stay we had no issue with the pool or hot tub. The bed was very comfortable and the breakfast is delicious. Very clean. Service was excellent and staff is friendly. Easy to walk right next door to a great little Indian restaurant and a few other choices.

Friendly staff, clean rooms and areas, warm pool and jacuzzi, it was a nice weekend getaway.

The property was great, except the elevator wasn’t working and it wasn’t easy for my aunt who is handicapped to be going upstairs.

The staff was courteous and the facilities and room were very very clean. The elevator was broken, but they did call us prior to our reservation and notify us. We were given the option to cancel on our room that that had no cancellation at reservation. We were very satisfied with this hotel and would stay again.

The hot tub is not adequately heated for use.

VERY CLEAN

Roaches in rooms, very loud construction with no prior warnings, incredibly rude staff. I’ve never left a hotel early but had to cut my stay short because of how awful the whole experience was.

We did not have a good experience from the moment we entered the room. It did not smell clean; instead, it had a musty odor, as if it hadn’t been opened in a while. In the early morning, we discovered a cockroach turned on its back, which we believe one of the kids accidentally flipped while walking to the bathroom. We quickly packed our things and checked out as soon as possible. We still paid for the stay, but left immediately after the incident. This incident forced us to end our trip early and drive over four hours back to San Antonio to the hotel we had checked out of the day before, as we needed a place to stay until our flight home. Given the hotel's location, we understand that critters can occur, but since we are stationed overseas, we had to wash all our clothing and luggage before flying back to ensure we didn’t bring any pests with us. This situation really dampened our plans. The front desk staff had little to say about the incident. The only customer service response we received was when a staff member was sent to remove the cockroach. He was pleasant and tried to lighten the mood with jokes, but it didn’t alleviate the fact that the incident caused us significant last-minute changes and unexpected expenses. It felt like this was considered a normal occurrence. We paid for the day as requested be front desk and that was it.

I have stayed here before and I had a wonderful time. However, there is currently an issue with the air quality and there seems to be a smell of mold throughout the 2nd floor. Front desk was very accommodating and promptly moved us to another room at our request. Same strange smell but less odor. Hot tub was not hot and jets did not work which was disappointing. Last stay we had no issue with the pool or hot tub. The bed was very comfortable and the breakfast is delicious. Very clean. Service was excellent and staff is friendly. Easy to walk right next door to a great little Indian restaurant and a few other choices.

Really clean, even bath / shower!

My daughters woke up with ant bites and also there was ants in the bed

very nice clean and breakfast was great

DIDNT LIKE ANYTHING ABOU MY STAY, opened the door it stunk the mildew, i arrived late and was tired, went to adjust room temp at the A/C at the window, the carpet was soaking wet around the unit bathroom wasnt clean either,

The staff was friendly, the rooms were clean and the breakfast was awesome. The rooms get more hallway noise than other hotels but I would stay here again for sure.

Very comfortable place. Staff was friendly. Clean

it was convenient, clean and parking was great. I had a room near the elevator, and it was noisy. The room next door had TV on all night, and it was loud. I did not have a good night's sleep the first day. Rooms near the elevators need better sound proofing and hotel should make you aware of the issues this room has. unacceptable

The worst experience. Not only my room had a bad smell (mold) but all the floor. Extremely noicy. You can hear the neighbors as if they were inside your room. I could’n sleep.

AC was okay, just noisy as it shut off and on. I was placed across from the elevator and the custodial closet, so early mornings were noisy as well. Even though the hotel didn’t appear to be fully booked, someone who snored loudly was placed right next to me, and someone with very active kids right above me. Perhaps people could be spaced out more so we all get some sleep!

Not sure if because it’s a booking through hotels, but we got a bad room. The headboard was crooked. The lamp on one side was missing, making the suite darker.the ceiling had an evident stain where the ceiling had been wet. When requested another room because of the condition, I was not accommodated and well, I shouldn’t have to settle for a run down room. Makes you wonder about these booking services. Other than that, the place is very clean and the staff other than the front desk guy when I checked in, was great.

The room was comfortable and clean. The beds did not disappoint. We were definitely too close to the lobby and heard a lot of noise in the morning so if that is an issue for you be sure to ask for the end of the hall- away from the lobby!

Room on "road" side of building. Road noise was loud in the room. Almost like windows were open. Bathroom lighting was way too dim to see anything. Bath mirror, with alternate lighting and available heat to stop fogging, was nice. Plenty of plugs for electronics. Chipped paint exposed a bit of age. Mattress choice is poor (too soft). Overall good location for our needs. Breakfast was typical, but plenty and area was kept clean. Front desk helpful and courteous. If you stay, get a room opposite the main road.

My stay was great except that my AC unit was broken and "always on". When they "fixed it" then it was broken and "always off". But they did move me to another room without any fuss and the staff was very friendly.

Fridge not working, worn out furniture, red stains in carpet and very uncomfortable bed.

Great stay, room needed ac work though

It looks nice and cozy, while the rooms are amazing and big!

I paid extra to get 2 king size beds but instead I got a king and Queen bed. I tried to get another room but they were sold out. I asked why did they give me the wrong room and the front desk said they didn't know there was a king and Queen bed. They told me I couldn't get an adjustment because I booked with a third party. I had to wait until Monday to talk to manager because the manager was off. So too bad for me.

Great service

The hotel was very well maintained. Staff was really nice and attentive.

Front desk person was extremely not ready for the job. Wasn’t able to find our reservation and we had to go look elsewhere at 12am with 2 crying little ones in the car

Roaches in rooms, very loud construction with no prior warnings, incredibly rude staff. I’ve never left a hotel early but had to cut my stay short because of how awful the whole experience was.

Overall the hotel was great! We had a tiny issue with our cable, but it was immediately taken care of. The pool was nice after a long day of deiving and shopping. Checking in and out was a breeze. ALL staff that we talked to were amazing and very personable.

Male was very professional, polite and allowed me to check in early! That itself won my business over. Great price for a great stay

Everyone was so nice. I talked to Jesus over phone he answered all my questions. I checked in around 11pm and the man who was at the front was really nice.. cleaning crew and kitchen crew were polite and greeting us. Crystal checked us out and she was also professional

The room was okay. We dis have a Major issue. Checking it was supposed to be at three, but our room wasn’t ready until 6:00PM. We discussed our options with one of the employees, but he did not offer compensation or any solution to this problem. His only response was that we had to wait. Since we were traveling out of town, we had nowhere else to go. So we had to wait three hours for our room to be ready. Would not stay here again.

Staff was Great. Everything was comfortable

Stayed here for one night and it was ok . Staff was friendly and shopping mall was just 2 minutes away .

So close to outlets stores

less than 5 min from outlets

The mall is right down the street. I've aleays stayed at La quinta hotels in the past and they're always great.

Excellent location for shopping

Nice nad clean. Well located from outlet stores. Kinda noisy if you mind highway sounds, not my case

Property was in a central location for our needs.

Great location! Easy access to shopping. Good staff

It was a nice stay at a nice property. Good location. Feels safe. Close to the outlet mall in Mercedes. Stay was nice. It was quiet. Clean. Nice room with a couch, a good bathroom and TV was good. No complaints. It’s not a fancy hotel, but if that’s what you are looking for this LaQuinta location is good. We would stay there again.

Great location

The staff, cleanliness were outstanding. Our room and the bed were excellent. The breakfasts we had were very nice. We especially liked the fact that the breakfasts varied in content so not to be just the same old thing every day. We definitely will stay here again.

Super clean and spacious rooms. Great staff and welcoming. Breakfast was good especially the tamales on Sunday.

Great stay! We booked for ten days. Breakfast was great we had lots choices and the hot breakfast was delicious. Staff was super friendly and helpful. Liked that a washer and dryer were available.

Breakfast could have larger serving trays, had to wait about 15 min to get breakfast. Had to wait for the line to go down, and had to wait for refils

The Manager was friendly. The breakfast was terrible

Had a great night sleep!! And breakfast was good

Clean and convient to shopping. Good breakfast but since it was crowded needed to be restocked and wasn't.Was an excellent place to stay and would definitely stay again.

Great location. Buffet very limited

Delicious breakfast and kind staff

very nice clean and breakfast was great