Graduate by Hilton Dallas
From
$224
/ night
Select dates to see prices and availability
From
$224
/ night
About this property
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Amenities
Enjoy recreational amenities such as an outdoor pool and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access and a banquet hall.
Business amenities
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. Planning an event in Dallas? This hotel has 2632 square feet (245 square meters) of space consisting of a conference center and 5 meeting rooms.
Dining
Enjoy a satisfying meal at Los Charros serving guests of Graduate by Hilton Dallas. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon for a fee.
Rooms
Make yourself at home in one of the 93 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Location
With a stay at Graduate by Hilton Dallas in Dallas (Park Cities), you'll be a 1-minute drive from Southern Methodist University and 6 minutes from NorthPark Center. This hotel is 5 mi (8.1 km) from Dallas World Aquarium and 5.1 mi (8.2 km) from American Airlines Center.
What's nearby
Southern Methodist University(0.1 miles)
Gerald J. Ford Stadium(0.4 miles)
George W. Bush Presidential Library and Museum(0.7 miles)
Mockingbird Station Shopping(0.9 miles)
Knox-Henderson Shopping District(0.9 miles)
Angelika Film Center(1.1 miles)
Dallas Country Club(1.2 miles)
Highland Park Shopping Village(1.3 miles)
Granada Theater(1.7 miles)
NorthPark Center(2.4 miles)
Plaza at Preston Center(2.5 miles)
Turtle Creek Greenbelt(2.8 miles)
The Strip on Cedar Springs(2.9 miles)
Baylor Scott & White Medical Center - Uptown(2.9 miles)
Frontiers of Flight Museum(3.3 miles)
Love Field Airport (DAL)(4.4 miles)
Dallas-Fort Worth Intl. Airport (DFW)(24 miles)
McKinney National Airport (DTX)(28.8 miles)
Free Wi-Fi
Laundry service
Elevator / Lift
Multilingual Staff
Meeting Rooms
Luggage Storage
Location
6101 Hillcrest Ave, University Park, Dallas, Texas, United States of America
Southern Methodist University (0.1 miles)
Gerald J. Ford Stadium (0.4 miles)
George W. Bush Presidential Library and Museum (0.7 miles)
Mockingbird Station Shopping (0.9 miles)
Knox-Henderson Shopping District (0.9 miles)
Angelika Film Center (1.1 miles)
Room options
4
Room, 2 Queen Beds, Accessible, Balcony (Mobility, Roll-In Shower, Graduate)
Room details
2 Queen Beds
Sleeps 4
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 2 Queen Beds, Balcony (Hearing)
Room details
2 Queen Beds
Sleeps 4
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Standard Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Room, 1 King Bed, Balcony
Room details
1 King Bed
Sleeps 2
320 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 1 King Bed, Pool View (Hearing)
Room details
1 King Bed
Sleeps 2
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Room, 2 Queen Beds, Balcony, Pool View
Room details
2 Queen Beds
Sleeps 4
Air ConditioningWi-Fi (Free)Refrigerator
4
Room, 1 King Bed
Room details
1 King Bed
Sleeps 2
Air ConditioningWi-Fi (Free)Refrigerator
4
Room, 1 King Bed, Accessible, Balcony (Mobility, Roll-In Shower, Graduate)
Room details
1 King Bed
Sleeps 2
380 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Room, 2 Queen Beds (University View)
Room details
2 Queen Beds
Sleeps 4
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Room, 1 King Bed, Pool View
Room details
1 King Bed
Sleeps 2
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
4
Room, 1 King Bed, Accessible (Mobility, Roll-In Shower, Graduate)
Room details
1 King Bed
Sleeps 2
320 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 1 King Bed (Hearing)
Room details
1 King Bed
Sleeps 2
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
9
Suite, 1 King Bed (University View)
Room details
1 King Bed
Sleeps 4
550 ft²
Air ConditioningWi-Fi (Free)Refrigerator
11
Deluxe Room, 1 King Bed (University View)
Room details
1 King Bed
Sleeps 2
380 ft²
Air ConditioningWi-Fi (Free)Refrigerator
8
Room, 2 Queen Beds, Balcony
Room details
2 Queen Beds
Sleeps 4
320 ft²
Air ConditioningWi-Fi (Free)Refrigerator
4
Room, 1 King Bed (University View)
Room details
1 King Bed
Sleeps 2
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
5
Presidential Suite, 1 King Bed
Room details
1 King Bed
Sleeps 4
550 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 2 Queen Beds
Room details
2 Queen Beds
Sleeps 4
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
4
Room, 1 King Bed, Accessible (Mob, Roll-In Shower, Graduate, View)
Room details
1 King Bed
Sleeps 2
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 2 Queen Beds, Pool View (Graduate)
Room details
2 Queen Beds
Sleeps 4
320 ft²
Air ConditioningWi-Fi (Free)Refrigerator
8
Suite, 1 King Bed
Room details
1 King Bed
Sleeps 4
550 ft²
Air ConditioningWi-Fi (Free)Refrigerator
6
Room, 2 Queen Beds (Hearing)
Room details
2 Queen Beds
Sleeps 4
300 ft²
Air ConditioningWi-Fi (Free)Refrigerator
Guest reviews
7
Pleasant
Based on 1,003 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Reviews of Graduate by Hilton Dallas highlight a highly convenient location across from SMU and friendly staff, but also note ongoing renovations with temporary closures, valet-only parking, and recurring issues with noisy or ineffective air conditioning in some rooms.
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What guests think
Reviews of Graduate by Hilton Dallas highlight a highly convenient location across from SMU and friendly staff, but also note ongoing renovations with temporary closures, valet-only parking, and recurring issues with noisy or ineffective air conditioning in some rooms.
Many guests praise spotless rooms and updated decor, though others report dark or small spaces, slippery showers, and uncomfortable beds or pillows. Cleanliness and maintenance feedback is mixed, with reports of hair or dust, construction dust during renovations, and occasional issues like nonworking outlets or loud plumbing. Dining and amenities vary widely; breakfast and the bar earn compliments at times, but restaurant closures, limited hours, lack of complimentary or in-room coffee, and high prices are noted. Expect a convenient, boutique stay near SMU with positives tempered by renovation-related disruptions.
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AI-generated summary based on recent guest reviews
Facilities
Facilities are affected by ongoing renovations, with reports of areas roped off, construction dust, and temporary closures of the pool, gym, and restaurant. Parking is valet-only and often described as expensive; the bar and pool area receive occasional praise when available.
Related guest reviews
10
Jana
Sep 22, 2024
·
Stayed 1 night
The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.
The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.
6
Tamara
Mar 16, 2024
·
Stayed 2 nights
Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.
Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.
8
Michael
Dec 16, 2023
·
Stayed 1 night
Negatives: Valet parking only $37 per night. Amenities fee $20, for what?
Negatives: Valet parking only $37 per night. Amenities fee $20, for what?
8
Matthew
Jul 20, 2023
·
Stayed 3 nights
The people here are amazingly friendly and among the nicest in all of my travels. Loved the pool and the rooftop terrace. the restaurant was also delicious and the staff was amazing. Just keep in mind that parking is Valet only
The people here are amazingly friendly and among the nicest in all of my travels. Loved the pool and the rooftop terrace. the restaurant was also delicious and the staff was amazing. Just keep in mind that parking is Valet only
2
Rebecca
Mar 16, 2025
·
Stayed 1 night
This hotel is apparently under renovations and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.
This hotel is apparently under renovations and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.
8
Marco
Mar 28, 2024
·
Stayed 4 nights
Perfect location, the only down side: a self parking for guest’s is not offered
Perfect location, the only down side: a self parking for guest’s is not offered
6
Suzanne
Apr 20, 2025
·
Stayed 2 nights
We were not told the property is undergoing construction!The restaurant was closed and they only offered free coffee from 5-7am! Ridiculous! Not enough towels, several outlets didn’t work, no water bottles offered in the room. The AC unit kicked on and off very loud during the night. We’ve stayed at other Graduate Hotels and this was a disappointment. Seemed to be short on staffing too. Disappointed in Hilton!!
We were not told the property is undergoing construction!The restaurant was closed and they only offered free coffee from 5-7am! Ridiculous! Not enough towels, several outlets didn’t work, no water bottles offered in the room. The AC unit kicked on and off very loud during the night. We’ve stayed at other Graduate Hotels and this was a disappointment. Seemed to be short on staffing too. Disappointed in Hilton!!
6
Kristin
Feb 17, 2025
·
Stayed 2 nights
Hotel is under construction, not fully operable - construction dust everywhere
Hotel is under construction, not fully operable - construction dust everywhere
2
Omid
Feb 18, 2025
·
Stayed 2 nights
The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor. The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.
The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor. The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.
8
Marisa
Mar 16, 2025
·
Stayed 2 nights
I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!
I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!
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AI-generated summary based on recent guest reviews
Cleanliness
Cleanliness feedback is mixed. Many guests found rooms very clean, while others reported issues like hair in showers, dust, stained surfaces, or inadequate housekeeping, sometimes exacerbated by construction dust.
Related guest reviews
10
Eve
Sep 7, 2024
·
Stayed 1 night
Beautiful hotel right at SMU campus. Clean, quiet and comfortable. Room was nice and bed comfortable. Bathroom was big and clean. Staff is very friendly and helpful. Valet parking.
Beautiful hotel right at SMU campus. Clean, quiet and comfortable. Room was nice and bed comfortable. Bathroom was big and clean. Staff is very friendly and helpful. Valet parking.
10
Kimberly
Nov 17, 2024
·
Stayed 1 night
Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!
Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!
6
MATTHEW
Apr 21, 2024
·
Stayed 2 nights
Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.
Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.
8
Anne
Jul 22, 2024
·
Stayed 1 night
The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.
The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.
2
Sigalit
Sep 8, 2024
·
Stayed 4 nights
There was a hair in my shower very obvious that it was not mine. Complained twice and it was still there when I checked out!
There was a hair in my shower very obvious that it was not mine. Complained twice and it was still there when I checked out!
8
Elizabeth
Aug 11, 2023
·
Stayed 4 nights
Nice staff and clean room
Nice staff and clean room
8
Kimberly
Jul 13, 2024
·
Stayed 2 nights
We stayed at this hotel for a few days due to Hurricane Beryl in Houston. The customer service was great the staff were all friendly and accommodating. The room wasn’t as clean as it should have been. I typically clean when I come but it wasn’t in the best condition. The room was a nice size given that we traveled with an infant and needed some extra space. Overall it wasn’t a bad experience the room just wasn’t very clean.
We stayed at this hotel for a few days due to Hurricane Beryl in Houston. The customer service was great the staff were all friendly and accommodating. The room wasn’t as clean as it should have been. I typically clean when I come but it wasn’t in the best condition. The room was a nice size given that we traveled with an infant and needed some extra space. Overall it wasn’t a bad experience the room just wasn’t very clean.
2
Omid
Feb 18, 2025
·
Stayed 2 nights
The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor. The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.
The hotel is under major renovation. Most of the hotel is roped off and what is open looks like a construction site with temp walls and cardboard taped on the floor. The room was filthy and dirty. Pool and gym were closed. None of this was disclosed. This hotel should not be open while this level of construction is taking place. We left after 30 minutes and booked a different hotel for the weekend. I have requested hotels.com to issue a refund.
10
Michael
Sep 6, 2025
·
Stayed 1 night
Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.
Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.
10
Mary
Oct 17, 2025
·
Stayed 2 nights
The room was extremely clean and comfortable. The decor was very nice and updated and the bathroom had a nice sized walk-in shower.
The room was extremely clean and comfortable. The decor was very nice and updated and the bathroom had a nice sized walk-in shower.
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AI-generated summary based on recent guest reviews
Rooms
Rooms vary in size and style, with some praised as spacious and updated while others feel small or dark. Recurring complaints include loud or ineffective A/C, uncomfortable beds or small pillows, slippery showers, and occasional noise from traffic or poolside areas.
Related guest reviews
6
Missie
Jul 8, 2025
·
Stayed 3 nights
This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.
This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.
10
Amy
Jul 25, 2025
·
Stayed 1 night
We stayed on the south side of the property this year and found the room was much smaller than our previous visits staying on the north side of the property.
We stayed on the south side of the property this year and found the room was much smaller than our previous visits staying on the north side of the property.
6
Morgan
Aug 10, 2025
·
Stayed 1 night
The air conditioning in the room was non-existent, as the room was set below 70 degrees and never came close, despite the machine running all night and sounding like a diesel engine starting each time it started back up. The shower also was disappointing as the water pressure was not enough for the oversized, non-adjustable shower head.
The air conditioning in the room was non-existent, as the room was set below 70 degrees and never came close, despite the machine running all night and sounding like a diesel engine starting each time it started back up. The shower also was disappointing as the water pressure was not enough for the oversized, non-adjustable shower head.
8
Anne
Jul 22, 2024
·
Stayed 1 night
The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.
The location was perfect for the my scheduled activities. Very safe location. Staff were very efficient. The room was 3rd level pool side, which was an additional cost. I would not recommend this if you are wanting a more quiet stay as you can hear the music playing from the pool area. The room was spacious but not completely clean. Stains on the closet doors, dust on light fixtures, shower floor was stained. The bed, bedding, pillows were very comfortable. I did not request an accessible room but that is what I got which would account for the dings and marks on the walls. Overall I would stay here again but request a room not poolside as it is not worth the higher rate.
4
Allen
Oct 7, 2024
·
Stayed 2 nights
This is not a four-star hotel. The A/C is loud and wakes you up during the night. Water pipes bang during the night. The closet has two or three hangers available. There is noise in the front rooms from traffic on Hillcrest Avenue. Service in the restaurant was poor. Lampshade had hole in it, was hung crooked, and the light bulb was burned out. Furniture was unimpressive. Have been twice billed a "property amenity fee" and have no idea what this is. Over priced and overrated. Will not stay there again.
This is not a four-star hotel. The A/C is loud and wakes you up during the night. Water pipes bang during the night. The closet has two or three hangers available. There is noise in the front rooms from traffic on Hillcrest Avenue. Service in the restaurant was poor. Lampshade had hole in it, was hung crooked, and the light bulb was burned out. Furniture was unimpressive. Have been twice billed a "property amenity fee" and have no idea what this is. Over priced and overrated. Will not stay there again.
8
Mahsa
Sep 28, 2025
·
Stayed 1 night
Love the graduate hotels except their beds are extremely uncomfortable. That’s across every location.
Love the graduate hotels except their beds are extremely uncomfortable. That’s across every location.
8
Tim
Jan 21, 2024
·
Stayed 2 nights
The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!
The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!
8
Vance
Oct 12, 2025
·
Stayed 2 nights
The Balcony room originally assigned overlooks the dumpsters of the property I was relocated after
The Balcony room originally assigned overlooks the dumpsters of the property I was relocated after
6
Michelle
Aug 16, 2025
·
Stayed 2 nights
The bed and the pillows were hard as rocks. Only complaint. They were truly uncomfortable. Otherwise, staff and location are great. But they need to fix that issue. I won't stay there again anytime soon just due to not being able to sleep well.
The bed and the pillows were hard as rocks. Only complaint. They were truly uncomfortable. Otherwise, staff and location are great. But they need to fix that issue. I won't stay there again anytime soon just due to not being able to sleep well.
6
Michael
Aug 21, 2025
·
Stayed 2 nights
We stayed here before remodel. Very modern but dated. Now the decor in the rooms looks like something at Disneyland. Waiting for woody to jump out. Overkill with the western/pony theme. Shower is large very slippery once you use soap. Air conditioner is the worst ever!!! Had to put in ear plugs to try and sleep. Even my daughter in another room could not sleep because air conditioner was so loud!!! She can sleep thru anything. Lobby and restaurant are great. Just the rooms make me not want to stay here again.
We stayed here before remodel. Very modern but dated. Now the decor in the rooms looks like something at Disneyland. Waiting for woody to jump out. Overkill with the western/pony theme. Shower is large very slippery once you use soap. Air conditioner is the worst ever!!! Had to put in ear plugs to try and sleep. Even my daughter in another room could not sleep because air conditioner was so loud!!! She can sleep thru anything. Lobby and restaurant are great. Just the rooms make me not want to stay here again.
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly and accommodating across the hotel and valet teams. However, some guests reported slow or inconsistent service, missed elite benefits or late check-out requests, and understaffing or delays in the restaurant.
Related guest reviews
2
Andrea
Nov 1, 2024
·
Stayed 1 night
Rating is zero. I did not get an upgrade and they had upgrades available and with my status I should've have an upgrade and a late check out but that wasn’t given to me even though they had rooms available. The staff knocked on my door continuously from 9 AM until 1 pm with a late check out I'm entitled to a 4 PM check out. To knock on my door seven times and call six times is unacceptable. I was also supposed to receive 20% discount on food with status and didn’t receive that either. This hotel is more of a 2 star hotel. Be warned.
Rating is zero. I did not get an upgrade and they had upgrades available and with my status I should've have an upgrade and a late check out but that wasn’t given to me even though they had rooms available. The staff knocked on my door continuously from 9 AM until 1 pm with a late check out I'm entitled to a 4 PM check out. To knock on my door seven times and call six times is unacceptable. I was also supposed to receive 20% discount on food with status and didn’t receive that either. This hotel is more of a 2 star hotel. Be warned.
10
Kimberly
Nov 17, 2024
·
Stayed 1 night
Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!
Great hotel! We’ve stayed here twice now and the staff is always helpful, the property is clean and our room is ready on time. Great location too. We’ll be back!
10
Jessica
Sep 7, 2025
·
Stayed 3 nights
Great staff
Great staff
8
Marco
Nov 15, 2023
·
Stayed 1 night
Location is excellent, staff could be more polite especially valet
Location is excellent, staff could be more polite especially valet
8
Carol
Nov 19, 2025
·
Stayed 1 night
Returning customer. Have stayed numerous times and always enjoy the location, updated amenities and friendly staff
Returning customer. Have stayed numerous times and always enjoy the location, updated amenities and friendly staff
6
Robert
Dec 5, 2023
·
Stayed 1 night
There was NO ONE staffing the restaurant for breakfast. NO ONE. I and three unrelated other people waited and waited and then left. Hotels by this ownership group are always dingy and dirty in the corners and baseboards and the elevators are beat up. A little design flair does NOT make up for the dinginess and poor service.
There was NO ONE staffing the restaurant for breakfast. NO ONE. I and three unrelated other people waited and waited and then left. Hotels by this ownership group are always dingy and dirty in the corners and baseboards and the elevators are beat up. A little design flair does NOT make up for the dinginess and poor service.
6
Matthew
Feb 11, 2024
·
Stayed 2 nights
It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.
It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.
10
Michael
Sep 6, 2025
·
Stayed 1 night
Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.
Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.
8
Jessie
Nov 21, 2023
·
Stayed 1 night
The front desk lady took forever to let us get our room.
The front desk lady took forever to let us get our room.
10
Tracee
Jul 22, 2024
·
Stayed 1 night
Hotel was awesome but the staff absolutely sealed the deal for me!!! Customer service/valet was top notch!!! I will for sure be staying here again!!! Best hotel I have stayed at in a long time!!!
Hotel was awesome but the staff absolutely sealed the deal for me!!! Customer service/valet was top notch!!! I will for sure be staying here again!!! Best hotel I have stayed at in a long time!!!
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AI-generated summary based on recent guest reviews
Location
Excellent location across from SMU and convenient to Highland Park, Uptown, and downtown; many attractions and dining are walkable or a short drive. The surrounding area is generally safe and quiet.
Related guest reviews
10
Jana
Sep 22, 2024
·
Stayed 1 night
The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.
The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.
8
Robert
Aug 27, 2023
·
Stayed 2 nights
We came in to an event across the street. The property was easily accessible, small and calm, and had valet parking. The lobby was nice and the pool area was a pleasant place to relax. The staff were exceptionally friendly and helpful, especially Terri at the front desk. Check in was easy. The room was large and comfortable, clean and well decorated. There was a mini frig and safe in good condition. There is a bit of noise from other rooms, closing doors in the hall, and stomping from the room above. However, the A/C has full control so the fan could be left on to mitigate that. Also the surrounding area is quiet. The location is great for SMU, Uptown, Highland Park, and Downtown-very central. Snyder Plaza next door has several eating establishments and gas station with a 7-11. Breakfast and dinner are available on site and the bar open until 10 or 11. Everything is a little pricey, but it is Dallas. Overall this is a great base for a stay in Dallas, very comfortable with pleasant atmosphere.
We came in to an event across the street. The property was easily accessible, small and calm, and had valet parking. The lobby was nice and the pool area was a pleasant place to relax. The staff were exceptionally friendly and helpful, especially Terri at the front desk. Check in was easy. The room was large and comfortable, clean and well decorated. There was a mini frig and safe in good condition. There is a bit of noise from other rooms, closing doors in the hall, and stomping from the room above. However, the A/C has full control so the fan could be left on to mitigate that. Also the surrounding area is quiet. The location is great for SMU, Uptown, Highland Park, and Downtown-very central. Snyder Plaza next door has several eating establishments and gas station with a 7-11. Breakfast and dinner are available on site and the bar open until 10 or 11. Everything is a little pricey, but it is Dallas. Overall this is a great base for a stay in Dallas, very comfortable with pleasant atmosphere.
10
Patricia
Feb 7, 2024
·
Stayed 1 night
Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!
Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!
8
Shane
Aug 11, 2025
·
Stayed 1 night
Quick stay for business. Walking distance to a few places to eat, not far from Highland Park Village.
Quick stay for business. Walking distance to a few places to eat, not far from Highland Park Village.
10
DAVID
Aug 25, 2025
·
Stayed 1 night
Directly across street from SMU. Very convenient
Directly across street from SMU. Very convenient
10
JAMES
Dec 8, 2025
·
Stayed 1 night
Very nice hotel conveniently located adjacent to SMU campus and within easy driving distance to all major areas of interest in Dallas.
Very nice hotel conveniently located adjacent to SMU campus and within easy driving distance to all major areas of interest in Dallas.
10
Michael
Oct 18, 2024
·
Stayed 2 nights
Have stayed here multiple times and highly recommend. Across the street from SMU, convenient to everything in Highland Park, short drive to downtown. Small and intimate, but big enough for plenty of amenities.
Have stayed here multiple times and highly recommend. Across the street from SMU, convenient to everything in Highland Park, short drive to downtown. Small and intimate, but big enough for plenty of amenities.
10
Kathryn
Jul 20, 2024
·
Stayed 2 nights
Super location right in walking distance to SMU. Staff was friendly. Great stay.
Super location right in walking distance to SMU. Staff was friendly. Great stay.
10
Michael
Sep 6, 2025
·
Stayed 1 night
Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.
Have stayed here multiple times and highly recommend, especially for anything to do with SMU- walking distance to anywhere on campus. Excellent new restaurant, rooms have always been spotless and comfortable, staff always pleasant and welcoming.
10
Gerard
Jul 7, 2023
·
Stayed 1 night
Close to SMU & the Bush Libray. Easy drive to downtown.
Close to SMU & the Bush Libray. Easy drive to downtown.
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AI-generated summary based on recent guest reviews
Dining
Dining feedback is inconsistent: breakfast and the bar earn praise at times, but guests also report restaurant closures or limited hours during renovations, slow or understaffed service, and high prices. Many note no complimentary or in-room coffee.
Related guest reviews
10
Jana
Sep 22, 2024
·
Stayed 1 night
The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.
The lack of parking, & "expensive" valet only option is not what I preferred traveling for work. The staff worked with me on this which I appreciated after a very long day. The location is fantastic. Very good food options driveable within minutes. SMU campus across the street...also very handy. I highly recommend the breakfast from the on site restaurant. Loved that! If work brings me back here Ill definitely consider staying again! Thank you.
2
Rebecca
Mar 16, 2025
·
Stayed 1 night
This hotel is apparently under renovations and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.
This hotel is apparently under renovations and we werent told. So, no lounge and no restaurant!! Also, there is renovations going on in other places in this hotel. The ac was extremely noisy and it sounded like water dripping everytime the ac went off.
6
Missie
Jul 8, 2025
·
Stayed 3 nights
This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.
This was the cleanest and best airconditioned room I have ever stayed in. But....there is NO complimentary coffee, no coffee maker in your room, and no parking. Valet is $40 per each day of your stay. No choice to park on your own! And there is no Smart TV. The rooms are very nice but very dark and the bathroom lighting is horrible! We chose this hotel based off Expedia reviews and the Hilton name, but this is not a Hilton style hotel.
8
Robert
Oct 19, 2023
·
Stayed 2 nights
My room was listed on your site as being a luxury suite. I would say that was a significant overstatement. It was fine but a bit tired and not what I would call luxury. I wasn't offered any upgrades even though I was supposed to receive one. I checked in at 910 pm on a Monday and was told that the restaurant was closed, and no room service. I asked where I could go nearby and was told that everything was closed and I could order Uber eats! I went into the restaurant and the bartender didn't even want to pour me a drink to take to my room. Thankfully a server offered to get me one. Not what I would call great service! Over promised and under delivered
My room was listed on your site as being a luxury suite. I would say that was a significant overstatement. It was fine but a bit tired and not what I would call luxury. I wasn't offered any upgrades even though I was supposed to receive one. I checked in at 910 pm on a Monday and was told that the restaurant was closed, and no room service. I asked where I could go nearby and was told that everything was closed and I could order Uber eats! I went into the restaurant and the bartender didn't even want to pour me a drink to take to my room. Thankfully a server offered to get me one. Not what I would call great service! Over promised and under delivered
8
Alexandra
Aug 31, 2025
·
Stayed 2 nights
I really liked everything about this hotel. The proximity to SMU is obvious. But I also loved the small details, and their breakfast was good too.
I really liked everything about this hotel. The proximity to SMU is obvious. But I also loved the small details, and their breakfast was good too.
10
Carol
Aug 14, 2023
·
Stayed 1 night
I’m a repeat guest and love The Lumen for its location and boutique feel. Friendly service and quick checkin. Our room was dark and needs a little more light. The Lumen also need a free coffee bar down in the lobby as in years past
I’m a repeat guest and love The Lumen for its location and boutique feel. Friendly service and quick checkin. Our room was dark and needs a little more light. The Lumen also need a free coffee bar down in the lobby as in years past
8
Michael
Dec 22, 2024
·
Stayed 2 nights
Great Hotel, it was under construction so they are under contract for renovation which is understandable. The shower wasn’t cleaned very well, but other than that great hotel. The staff was amazing from the front desk to the front room dining. Our favorite person was the valley person Moses great guy good energy from beginning to end.
Great Hotel, it was under construction so they are under contract for renovation which is understandable. The shower wasn’t cleaned very well, but other than that great hotel. The staff was amazing from the front desk to the front room dining. Our favorite person was the valley person Moses great guy good energy from beginning to end.
6
Robert
Dec 5, 2023
·
Stayed 1 night
There was NO ONE staffing the restaurant for breakfast. NO ONE. I and three unrelated other people waited and waited and then left. Hotels by this ownership group are always dingy and dirty in the corners and baseboards and the elevators are beat up. A little design flair does NOT make up for the dinginess and poor service.
There was NO ONE staffing the restaurant for breakfast. NO ONE. I and three unrelated other people waited and waited and then left. Hotels by this ownership group are always dingy and dirty in the corners and baseboards and the elevators are beat up. A little design flair does NOT make up for the dinginess and poor service.
8
timothy
Jul 27, 2025
·
Stayed 3 nights
Good but dated property. A/c blew cold but very loudly. On property restaurant was good, however a simple morning coffee there was a ridiculous $7.50 +tax+tip. Go to Starbucks a few blocks north.
Good but dated property. A/c blew cold but very loudly. On property restaurant was good, however a simple morning coffee there was a ridiculous $7.50 +tax+tip. Go to Starbucks a few blocks north.
8
Marisa
Mar 16, 2025
·
Stayed 2 nights
I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!
I was not aware they were undergoing a renovation from The Lumen to becoming a Graduate by Hilton hotel. So there was active construction and work going on during my stay and The Front Room restaurant was not open. That being said, I was told it is slated to be complete by April 2025, and the style and amenities of the new brand look great so far. Also the staff was really accommodating- including Gilbert at the front desk check in who gave me a place to work while I waited for my room to be ready. I look forward to coming back when all of the upgrades are complete!
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AI-generated summary based on recent guest reviews
10
Sarah
3 weeks ago
·
Stayed 3 nights
We enjoyed our second stay at the property. Pool was fun for my daughter. Los Charros is fantastic!
We enjoyed our second stay at the property. Pool was fun for my daughter. Los Charros is fantastic!
10
john
Aug 14, 2026
·
Stayed 2 nights
These guys are great. It would have been nice if they had told us that the restraint was booked for an event and if they hadn’t told us that the roof top was air conditioned and we could go up there instead. I think they were just messing with us unless they actually believed that, either way it was bad.
These guys are great. It would have been nice if they had told us that the restraint was booked for an event and if they hadn’t told us that the roof top was air conditioned and we could go up there instead. I think they were just messing with us unless they actually believed that, either way it was bad.
10
Farrile
Aug 11, 2026
·
Stayed 1 night
Excellent
Excellent
10
dr william a
Jul 19, 2026
·
Stayed 3 nights
The place to stay if you need to be close to SMU.
The place to stay if you need to be close to SMU.
10
Wellington
Jul 6, 2026
·
Stayed 1 night
Enjoyed my stay! Great location.
Enjoyed my stay! Great location.
FAQs about Graduate by Hilton Dallas
Is parking available at the hotel?
Valet parking is available for a fee of USD 45 per night, which includes in/out privileges.
What type of breakfast is offered and what are the serving hours?
Cooked-to-order breakfasts are available for a fee, served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to noon.
Does the hotel allow pets?
Pets are allowed with a fee of USD 75 per pet, which may vary based on the length of stay. Service animals are exempt from fees.
What are the check-in and check-out times?
Check-in time is at 4:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request and should be arranged at least 24 hours in advance.
What accessibility features are available for guests with disabilities?
The property features a stair-free path to the entrance, a wheelchair-accessible registration desk, and limited wheelchair-accessible facilities. Visual alarms are present in hallways, and there is a well-lit path to the entrance.
Where is the hotel located in relation to key landmarks?
The hotel is located in Park Cities, just a 1-minute drive from Southern Methodist University and 6 minutes from NorthPark Center. It is approximately 5 miles from Dallas World Aquarium and American Airlines Center.
Does the hotel have a swimming pool?
Yes, the hotel features an outdoor pool, which is accessible from 10:00 AM to 10:00 PM.
What are the policies for guests staying with children?
Children are welcome at the property. There is no specified minimum age for children to stay for free.
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Instant AI responses are based on hotel information
Prices for upcoming dates
September 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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October 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-15: NO DATA
- 2026-09-16: 893.3225271117553USD
- 2026-09-17: 424.05649317773435USD
- 2026-09-18: 250.82426252018735USD
- 2026-09-19: 250.80456683276364USD
- 2026-09-20: 192.44645621012876USD
- 2026-09-21: 194.5400250578613USD
- 2026-09-22: 241.20771552722167USD
- 2026-09-23: 314.77943339895626USD
- 2026-09-24: 639.0722182454223USD
- 2026-09-25: NO DATA
- 2026-09-26: NO DATA
- 2026-09-27: 251.1340427692108USD
- 2026-09-28: 229.83895639956663USD
- 2026-09-29: 243.69327959802243USD
- 2026-09-30: 210.9058388218231USD
- 2026-10-01: 254.88331664337156USD
- 2026-10-02: NO DATA
- 2026-10-03: NO DATA
- 2026-10-04: 224.43792015669248USD
- 2026-10-05: 218.8966379465332USD
- 2026-10-06: 271.06433592810055USD
- 2026-10-07: 238.8326690804901USD
- 2026-10-08: 344.46863165615844USD
- 2026-10-09: 844.8882443677368USD
- 2026-10-10: 701.9079031481323USD
- 2026-10-11: 191.86556543975829USD
- 2026-10-12: 222.52409425799559USD
- 2026-10-13: 214.84946459994504USD
- 2026-10-14: 306.4084670243225USD
- 2026-10-15: 606.8669003201294USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: 275.1924921681976USD
- 2026-10-19: 278.1751127294769USD
- 2026-10-20: 395.02219852880853USD
- 2026-10-21: 214.5693422895355USD
- 2026-10-22: NO DATA
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 181.50961171490476USD
- 2026-10-26: NO DATA
- 2026-10-27: NO DATA
- 2026-10-28: 238.41038227738952USD
- 2026-10-29: 227.483236016098USD
- 2026-10-30: 355.56084150695796USD
- 2026-10-31: 300.39489314245606USD
- 2026-11-01: 192.285282474884USD
- 2026-11-02: NO DATA
- 2026-11-03: 257.3582848215637USD
- 2026-11-04: NO DATA
- 2026-11-05: 309.63482831790157USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 224.9133272320404USD
- 2026-11-09: NO DATA
- 2026-11-10: 217.54946348744198USD
- 2026-11-11: 250.16472980932616USD
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 207.74058872282407USD
Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Hilton Honors mobile app before check-in. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards; cash is not accepted
- Safety features at this property include a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Pool access available from 10:00 AM to 10:00 PM.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Guests can access their rooms with a mobile device.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Fee for cooked-to-order breakfast: approximately USD 10 to 16 per person
- Valet parking fee: USD 45 per night (in/out privileges)
- Pet fee: USD 75 per pet (varies based on length of stay)
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Free Wi-Fi
Laundry service
Elevator / Lift
Multilingual Staff
Meeting Rooms
Luggage Storage
Services
Elevator / Lift
Multilingual Staff
Meeting Rooms
Laundry service
Luggage Storage
24-Hour Front Desk
ATM/Banking
Banquet Hall
Conference Center
Conference Space
Coworking Spaces
Porter/Bellhop
Well-Lit Path to Entrance
General
Breakfast Available (surcharge)
Smoke-Free Property
Stair-Free Path to Entrance
Visual Alarms in Hallways
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair-Accessible Registration Desk
Activities
Fitness Center (24-hour)
Bicycles (on site) (free)
Rooftop Terrace
Parking
Electric Car charging station
Parking (Valet) (surcharge)
Internet
Free Wi-Fi