Name: Holiday Inn Hotel & Suites Bloomington Airport by IHG
Address: 3202 East Empire Street, Bloomington, Illinois, United States of America, Bloomington, Illinois, US
Price range: $74–$302 per night
Rating: 8.2

What guests think

At Holiday Inn Hotel & Suites Bloomington Airport by IHG, travelers praise clean rooms, friendly staff, and the convenient airport location, but also report recurring hot tub or pool issues, elevator outages, nighttime noise, and inconsistent housekeeping and breakfast experiences.

Guests like the spacious layouts and accessible rooms, yet some find bathrooms very small, furnishings worn, or the A/C loud. Service feedback is mixed: the airport shuttle is helpful and some staff are accommodating, but others encountered rude breakfast service, thin staffing, or check-in and reservation mishaps. Breakfast typically isn’t included and quality varies, though the attached restaurant earns praise; overall, expect a practical stay focused on flight convenience with variable amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Multiple reviews report elevator outages and frequent pool or hot tub problems (cold, dirty, or closed), with one noting the gym closed; the airport shuttle is a plus.

Related guest reviews

6

Emily

Jun 8, 2024

·

Stayed 2 nights

It was under construction which is fine. However the pool and hot tub were simply dirty and unkempt. With all the other options in the area closer to campus and town center, I wouldn’t book here again.

8

Thomas

Dec 2, 2024

·

Stayed 1 night

Clean and comfortable. Nice pool and hot tub area. Cool bunk beds and separate kids room.

4

kenneth

Dec 12, 2025

·

Stayed 1 night

The elevator broke down sometime during the night. Instead of getting it fixed, I was directed to take the stairs which only emptied into the BACK parking lot totally away from my care.

4

Le Ann

Mar 13, 2024

·

Stayed 2 nights

The exterior of the hotel is well maintained and inviting. Lobby and common areas were clean and fresh looking. Our room was clean, but the bathroom ceiling paint was smeared on the papered walls. It appeared the painter thought paint slopped on the walls would wipe off - it didn’t. It did not affect our saty but it is poor attention to detail. The worst issue was trying to find staff, any staff, at 8:30 pm on Saturday night to ask a question. There was nobody around. Elevators were our of service on the morning of checkout.

10

Diane

Jan 14, 2025

·

Stayed 1 night

Main elevator broken. Had to use the spare elevator at far end of building then walk back to front for our room.

8

Collin

Jan 23, 2023

·

Stayed 2 nights

Everything was good. Clean and the pool/hot tub/gym was open so all was good. HOWEVER, I paid $9 for the breakfast to be included in my stay. The website clearly says on weekends breakfast is 6:30-9:30am and they closed it at 9am both days. Well after traveling we slept heavy and late that first morning and missed breakfast because they had already closed up. Also let’s be clear, it was a really bad breakfast. Hotel breakfast are never going to be 5 stars, but man this one was really bad. The eggs were not edible. Overall the stay was good and the room was clean. And the price was worth it.

10

Pete

Aug 31, 2024

·

Stayed 1 night

Good shuttle

8

Michele

Sep 3, 2025

·

Stayed 1 night

Hot tub not working

6

Alicia

Jun 23, 2025

·

Stayed 1 night

This is a nice hotel, but the gym was closed and we work out daily. Also, we booked this hotel specifically for the hot tub. We were unable to use as it was not heating up properly, and guests had their children/babies in the hot tub with no clothing or swim diapers on. That is unacceptable and not hygienic. For $300 a night, it was not worth it.

4

Autumn

May 12, 2024

·

Stayed 2 nights

The pool was freezing. There was some kind of mold all over the hot tube. The people working at the breakfast area were rude.

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Cleanliness

Cleanliness is inconsistent: many describe rooms and common areas as clean, but several note dirty or poorly maintained bathrooms, leftover food or trash, pests, or strong odors.

Related guest reviews

10

BECKY

Jan 5, 2025

·

Stayed 1 night

Great location. Very clean

4

Jason

Mar 2, 2025

·

Stayed 1 night

The staff was friendly at first for checkin, we get to our suite and within hour i move the ottomon to make room amd there was a cashew on floor. I looked in between couch and chair and there was more cumbled chips and nuts. Normally i brush it off but when my son jas peanut, milk and egg allerfy its very concerning. I went to wash hos hands in bathroom amd of cours ethey were out of handsoap. At that point i let front desk know and she didnt seem to care at all, just gave me travel hand soap, and said the house keeping must have just not got all of it. The next morning we took kids swimming at 10am, they had pool full of people and no towels to give anyone at all. By 9am the breakfast was almost all gone, when you pay $16 and it ends at 930, you would think they put more out or something. Wont be staying here again very disappointed.

10

Esther

Jun 20, 2023

·

Stayed 1 night

The room was spacious and in very good condition. Everything was clean and the room looked like it had actually been intentionally prepared.

2

Qubia

May 12, 2025

·

Stayed 1 night

I had ants in the air conditioning where my kids

4

Shannon

Mar 29, 2023

·

Stayed 1 night

Overall, disappointed with cleanliness of room.

10

Matt

Dec 24, 2024

·

Stayed 1 night

Nice, clean hotel.

6

Barbara

Feb 2, 2025

·

Stayed 1 night

I only stayed 1 night and left early morning for a flight. Didn't eat any breakfast because left before hours started. Staff was friendly but I wasn't impressed with the overall cleanliness. Scraps of paper & leaves in the halls. Mold starting to grow in the shower. I expected more I guess.

10

JoAnna

Nov 2, 2025

·

Stayed 1 night

The staff was very friendly. The room was clean and nice.

4

Christopher

Jun 20, 2023

·

Stayed 2 nights

Didn’t have my reservation when I tried to check in. The room was not clean. Stains on the comforter, trash from a previous occupant on the floor, and the carpet was wet.

10

Brenda L

Dec 11, 2024

·

Stayed 1 night

Very clean, nice motel wirh very friendly staff.

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Rooms

Rooms are mixed: some are spacious with comfortable beds and accessible layouts, while others feel dated, have very small bathrooms, loud A/C, thin floors, or worn furnishings.

Related guest reviews

6

Matt

May 5, 2024

·

Stayed 1 night

Staff was great. The room okay-a lot of noise in the hallway. A/C was loud and there was an issue with the ceiling vent in the bathroom.

6

Roger

Apr 29, 2023

·

Stayed 1 night

Hardwood flooring in room can be noisy.

4

Calvin

Oct 1, 2024

·

Stayed 1 night

I dont know like how unwelcoming the staff were. Rooms were very outdated and looked as though they could be more clean. Property was clean, but rooms were not up to modern standards. Also very noisy.

6

Jennifer

Jul 25, 2025

·

Stayed 1 night

The property was decent, staff were friendly but for the price, no breakfast was included but could be purchased for $15.99, outrageous for what was offered and the worst of all the bed was terribly uncomfortable. Bloomington IL isn’t a vacation hot spot so the prices just seemed a bit out of place.

6

Mara

Apr 22, 2023

·

Stayed 1 night

The floors are so thin, we are on the 3rd floor and it sounds like a ton of elephants walking above us. There is a large amount of kids staying here so this could have been the case.

4

APRIL

Dec 31, 2024

·

Stayed 2 nights

Peeling wallpaper, broken furniture, poor customer service during checkout. Will not return.

10

Christina

Dec 29, 2023

·

Stayed 1 night

Clean, comfy bed, big room, pullout couch in separate area, friendly staff.

10

Eric

Oct 3, 2025

·

Stayed 1 night

Kids' suite. Plenty of room.

10

Shirley

Oct 28, 2023

·

Stayed 1 night

Absolutely wonderful… the bed was firm I’m all the right places and the space was fantastic…

6

Mr. Jody

Mar 25, 2024

·

Stayed 1 night

The bathroom in our room was so small that you had to enter, move to the space between the tub and toilet in the back corner, and turn around to shut the bathroom door. It was the smallest bathroom by far of any hotel i have stayed in. That is what i will remember about this stay.

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Service

Service is mixed. The shuttle and some staff are accommodating, but others report rude breakfast service, thin staffing, and check-in or reservation mishaps.

Related guest reviews

4

Eliza

May 29, 2023

·

Stayed 2 nights

The front desk really needs to get there stuff together. Checking in was a pain and everyone we spoke with had the exact same problem. Never had this big of an issue checking in. They didnt ask for a plate number like every hotel ive ever stayed in. Checking out was even worse but what we paid for wasnt worth it.

10

Dalbert

Aug 14, 2023

·

Stayed 2 nights

Check in was easy and the staff was amazing and made sure we had what we needed to enjoy our 2 night stay!

6

Becky

Jun 28, 2025

·

Stayed 1 night

Beware breakfast is not included and breakfast staff were rude

10

Angela

Apr 15, 2024

·

Stayed 2 nights

Staff is great. I needed to go to store and shuttle took me instead of using Uber. Across from airport, breakfast is great too.

6

Edward

Jul 25, 2024

·

Stayed 2 nights

Breakfast staff was rude both mornings, shouting a demand for 'room number' the second we entered dining. 2nd morning dined a bit later at 9am and was given unsolicited advice that food was almost gone because we only serve until 930. More food coming in awhile. I asked how long awhile might be and was told a few minutes. Very abrupt both days, 2 different staff members. Made dining very uncomfortable for us. They repeated the shouting demand with each person who entered. Maybe 'good morning, may I have your room number' would be more friendly.

2

Kevin

Jun 20, 2023

·

Stayed 1 night

I got a call from the property just as I was pulling into their parking lot. They told me there was a "glitch" and that they didn't have a room for me. I was not very happy to hear that. I did ask them if they'd be refunding my credit card and they said they would, but no refund has been issues yet. Please let me know if I need to do something different to get this refunded.

4

Brent

Dec 29, 2022

·

Stayed 1 night

The first room was occupied by someone else. The second room was dirty. The third room was fine, but the housekeepers came in at 8:30 am because the front desk didn't have me in the right room. BAD experience.

10

John

Oct 27, 2023

·

Stayed 1 night

The check in was quick and efficient, friendly . The front desk was very helpful.

10

JoAnna

Nov 2, 2025

·

Stayed 1 night

The staff was very friendly. The room was clean and nice.

2

PAUL

Jan 28, 2023

·

The staff member at the front desk was atrocious. Sat in the back office and made people wait for 10 minutes before she came out. When she did....no apology....just said "last name". Never looked at you. It was as if we were a nuisance that we were even there. Never give this dump my business again

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Location

Very convenient for flights, directly across from BMI and near restaurants; several note the area feels quiet and safe.

Related guest reviews

10

BECKY

Jan 5, 2025

·

Stayed 1 night

Great location. Very clean

10

Samrat

Dec 8, 2023

·

The property was great close to Airport and also great restaurants near by.

8

Alan

Jan 26, 2025

·

Stayed 1 night

Nice property very close to the airport. Good customer service.

8

Rebecca

Mar 11, 2024

·

Stayed 1 night

Quiet and safe location.

10

Angélica

May 10, 2025

·

Stayed 1 night

- "Great location close to the airport nearby restaurants . The front desk staff were very kind."

10

Amy

Mar 2, 2024

·

Stayed 1 night

Excellent hotel. Clean, spacious room with a good shower. The staff was beyond helpful and very nice. Though I didn't use the pool and hot tub, they both looked clean and well cared for. Located literally across the street from the Bloomington airport. Definitely will stay there again before a flight.

8

Sheyde

Jul 5, 2023

·

Stayed 1 night

I would say it’s sole purpose of for the airport literally right across the street. So for that sense it was good.

10

Madison

May 6, 2025

·

Stayed 1 night

Direcly across from the airport, was extremely reasonable in price and near restaurants . Definitely cming back.

10

William

Dec 23, 2023

·

Stayed 1 night

Right across the road from BMI was super convenient when my flight arrived at 23:00. Even that late at night, the staff was still helpful & courteous.

10

Joanne

Feb 13, 2025

·

Stayed 1 night

Nice hotel and convenient to the airport!

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Dining

Dining feedback is inconsistent: breakfast often costs extra and draws complaints about quality and early closing, while some praise the attached restaurant and, in one review, an omelette station.

Related guest reviews

10

Steven

Nov 20, 2023

·

Stayed 1 night

Bed and large pillows were so comfy and the food in the restaurant was excellent.

10

Sheri

Apr 26, 2024

·

Stayed 1 night

I would have given the staff a 5 star, but upon arrival I waited for about 5-7 minutes while the desk receptionist carried on a personal conversation….not even an acknowledgement saying I’ll be right with you. The hotel itself was clean, felt new and my room was wonderful. I do think this hotel needs to include breakfast in the price of the room and not a separate charge especially since it’s not a breakfast to order and has standard fare of what other hotels serve.

4

Pamela

Feb 18, 2024

·

Stayed 1 night

Attached restaurant very good. Website information incorrect about airport transportation it is only for arrival, cannot leave car while gone which stated you can and earlier phone call to property stated I could.

6

Jennifer

Jul 25, 2025

·

Stayed 1 night

The property was decent, staff were friendly but for the price, no breakfast was included but could be purchased for $15.99, outrageous for what was offered and the worst of all the bed was terribly uncomfortable. Bloomington IL isn’t a vacation hot spot so the prices just seemed a bit out of place.

2

larry

May 1, 2023

·

Stayed 2 nights

Well we were in town for my daughters state tumbling competition. Saturday the cooking staff were late and breakfast was not until 7am when it was supposed to be at 6:30 which is late anyway. I have never staid at a hotel that did not server breakfast at 6am, but the later its severed the less people available to eat. works for them. The room was stocked with only deface coffee. Really only decafe! The pool smelled like a dirty fish tank and when you were in the water you could not smell any chlorine. Even my daughter was grossed out. There was only 1 elevator in the middle of the hotel that kept getting held up on floors by people. The stairs were all the way at one end of the building so if your room was at the other end you either did a lot of walking or waiting for an elevator. Complained to the front desk staff and they acted like they could care less. it was pretty much nothing we can do. When we finally got breakfast on Sunday, we went down at 7 am and there were barely any eggs and no bacon left. it took them to 7:15 to fill the eggs and they never filled the bacon by the time we left at 7:30 and again the staff did not care. So I paid for breakfasts (they are not free at this hotel) and did not get one of them and the other was a complete joke. Not only will I never stay at this hotel again. I doubt I will stay at another holiday inn again. they approved the people managing this site.

6

Becky

Jun 28, 2025

·

Stayed 1 night

Beware breakfast is not included and breakfast staff were rude

8

Collin

Jan 23, 2023

·

Stayed 2 nights

Everything was good. Clean and the pool/hot tub/gym was open so all was good. HOWEVER, I paid $9 for the breakfast to be included in my stay. The website clearly says on weekends breakfast is 6:30-9:30am and they closed it at 9am both days. Well after traveling we slept heavy and late that first morning and missed breakfast because they had already closed up. Also let’s be clear, it was a really bad breakfast. Hotel breakfast are never going to be 5 stars, but man this one was really bad. The eggs were not edible. Overall the stay was good and the room was clean. And the price was worth it.

6

Edward

Jul 25, 2024

·

Stayed 2 nights

Breakfast staff was rude both mornings, shouting a demand for 'room number' the second we entered dining. 2nd morning dined a bit later at 9am and was given unsolicited advice that food was almost gone because we only serve until 930. More food coming in awhile. I asked how long awhile might be and was told a few minutes. Very abrupt both days, 2 different staff members. Made dining very uncomfortable for us. They repeated the shouting demand with each person who entered. Maybe 'good morning, may I have your room number' would be more friendly.

4

Justen

May 13, 2024

·

Stayed 3 nights

I was not pleased with this hotel due to a number of things. The room service that was supposed to be available throught the connected restaurant was not serving all weekend for any room services. Attempted to use the wired Ethernet cable but couldn't get that to work even though there was a brochure saying this service was available. The shower diverter didn't work so both shower and tub would run. Even the shower head looked old and antique. Was not at all pleased with this location

10

Albert

Sep 4, 2024

·

Stayed 2 nights

I would strongly recommend this property. The top S were clean and well appointed. Staff was very helpful and professional. They even let us leave an hour later than departure time. The breakfast was very good. Everything was delicious and fresh. They even made you an omelette with your choice of toppings. Enjoyed our two night stay at the property.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$112
February	$116
March	$127
April	$129
May	$130
June	$173
July	$123
August	$146
September	$178
October	$151
November	$116
December	$96

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $123	18	19
20 $80	21 $113	22 $141	23 $142	24 $117	25 $135	26 $99
27 $74	28 $105	29 $129	30 $98

Su	Mo	Tu	We	Th	Fr	Sa
				1 $103	2 $160	3 $160
4 $84	5 $115	6	7 $302	8 $183	9 $250	10 $230
11 $83	12 $107	13 $115	14 $134	15 $142	16 $181	17 $104
18 $79	19 $106	20 $147	21 $115	22 $165	23 $277	24 $216
25 $78	26 $104	27 $99	28 $112	29 $98	30 $107	31 $101

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Suite, 1 Bedroom

Standard Room, 2 Queen Beds

Suite, 1 Double Bed (Additional Living Area)

Standard Room, 1 King Bed, Accessible (Mobility Accessible)

Standard Room, 2 Queen Beds, Accessible (Mobility Accessible)

Premium Room

Standard Room

Standard Room, 1 King Bed

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Holiday Inn Hotel & Suites Bloomington Airport by IHG

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Prices for upcoming dates