HSM Lago Park
US$97
/ night
Avg. for September
Prices for HSM Lago Park
Select dates to see prices and availability
US$97
/ night
Avg. for September
Monthly average prices
Nightly prices at HSM Lago Park average US$86 in the cheapest month (April) and US$233 in the most expensive month (July), based on the last 12 months.
| Month | Average price |
|---|---|
| April | US$86 |
| July | US$233 |
| August | US$195 |
| September | US$97 |
| October | US$116 |
A
J
A
Sept · US$97
S
O
Most expensive: July (~US$233)
Cheapest: April (~US$86)
About this property
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this aparthotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Amenities
Don't miss out on recreational opportunities including a fitness center and a seasonal outdoor pool. Additional amenities at this aparthotel include complimentary wireless internet access, tour/ticket assistance, and a vending machine.
Business amenities
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. A roundtrip airport shuttle is available for a surcharge.
Dining
Enjoy a satisfying meal at Restaurante Buffet serving guests of Aparthotel HSM Lago Park. Relax with your favorite drink at the bar/lounge or the poolside bar. Buffet breakfasts are available daily from 8:00 AM to 1:00 PM for a fee.
Rooms
Make yourself at home in one of the 135 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Conveniences include phones, as well as safes and microwaves.
Location
When you stay at Aparthotel HSM Lago Park in Muro, you'll be by the sea, a 3-minute drive from Playa de Muro and 6 minutes from Alcúdia Port. This family-friendly aparthotel is 1.1 mi (1.7 km) from Alcúdia Beach and 9.8 mi (15.8 km) from Pollensa Port.
What's nearby
Playa de Muro(0.2 Miles)
Platja dels Francesos(0.3 Miles)
Alcúdia Beach(1.1 Miles)
Albufera Natural Park(1.8 Miles)
Hidropark(2.1 Miles)
Alcúdia Port(2.5 Miles)
Es Comú(2.5 Miles)
Roman Remains of Pollentia(2.7 Miles)
Museu de Sant Jaume(2.9 Miles)
Pollentia Monographic Museum(2.9 Miles)
San Jaume Church(2.9 Miles)
Auditori d'Alcúdia(3 Miles)
Ca’n Domènech(3 Miles)
Ca’n Fondo(3 Miles)
Plaza de Toros(3.3 Miles)
The preferred airport for Aparthotel HSM Lago Park is Palma de Mallorca Airport (PMI)(39.4 Miles)
Airport shuttle
Restaurant
Swimming pool
Non-smoking rooms
Tour desk
Dry cleaning
Location
Yola, s/n, Muro, Balearic Islands, Spain
Playa de Muro (0.2 Miles)
Platja dels Francesos (0.3 Miles)
Alcúdia Beach (1.1 Miles)
Albufera Natural Park (1.8 Miles)
Hidropark (2.1 Miles)
Alcúdia Port (2.5 Miles)
Room options
11
Premium Apartment, Balcony (Brunch Unlimited)
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 3
BalconyAir ConditioningWi-Fi (Free)Kitchenette
11
Premium Apartment, 1 Bedroom, Balcony
Room details
2 Single Beds
and 1 Sofa Bed
Sleeps 3
377 ft²
BalconyAir ConditioningWi-Fi (Free)Kitchenette
5
Premium Studio, Balcony (Brunch Unlimited)
Room details
2 Sofa Beds
Sleeps 2
BalconyAir ConditioningWi-Fi (Free)Kitchenette
5
Premium Studio, Balcony
Room details
2 Sofa Beds
Sleeps 2
161 ft²
BalconyAir ConditioningWi-Fi (Free)Kitchenette
Guest reviews of HSM Lago Park
8.3
Very good
Based on 540 verified reviews
Who stays here?
Couple
15%
Family
67%
Group
16%
What guests think
AI-generated summary based on recent guest reviews
Reviews of HSM Lago Park highlight a convenient location near the beach and shops, practical and spacious apartments, notable differences between the renovated main building and the older annex, and recurring noise from nearby bars, streets, or on-site background music.
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What guests think
Reviews of HSM Lago Park highlight a convenient location near the beach and shops, practical and spacious apartments, notable differences between the renovated main building and the older annex, and recurring noise from nearby bars, streets, or on-site background music.
Breakfast and brunch receive frequent praise, and the pools are tidy with family-friendly activities, though water can feel cold outside peak summer. Service is widely described as kind and helpful, but check-in issues, occasional overbooking, and inconsistent housekeeping or towel changes are reported. In-room Wi-Fi can be unreliable, and some guests mention firm beds and weak or hard-to-control air conditioning. Expect a value-focused, lively aparthotel experience suited to easygoing travellers and families.
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AI-generated summary based on recent guest reviews
Facilities
Two pool areas serve the main building and the annex; the main pool is renovated and both are kept tidy, though water can be chilly outside peak season. On-site bar and family activities are noted, but entertainment can be limited.
Related guest reviews
10
Mai-Britt
29 Apr 2023
·
Stayed 7 nights
A fantastic week. The room was good, the staff was all smiling and bringing a good mood to work. Sun all day by the pool. Cold drinks at the bar. I loved every day.
A fantastic week. The room was good, the staff was all smiling and bringing a good mood to work. Sun all day by the pool. Cold drinks at the bar. I loved every day.
8
Marianne S.
11 Oct 2025
·
Stayed 7 nights
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
8
Louise
9 Aug 2024
·
Stayed 5 nights
The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though.
The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though.
8
Louise
16 Sept 2025
·
Stayed 5 nights
Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm.
Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm.
10
Martina
22 Aug 2025
·
Stayed 7 nights
Vi hade en mycket bra vistelse på HSM lago park. Vi fick ett rum i deras andra byggnad, vilket man kan tro är en nackdel. Men för oss blev det en fördel! Det var ett lugnare område med ett poolområde som också var lugnt och betydligt mindre folk än vid ”main building”, så vi hade aldrig problem med att hitta solstolar och barnen kunde hoppa och plaska som de ville utan att störa någon. De hade mycket trevlig personal som var måna om att vi hade det bra. Maten i buffén var helt okej. Helt och hållet vad vi förväntade oss. Sängarna var hårdare än vad vi är vana vid hemma men det var inget som störde oss under vår vecka som vi var där. Vi kommer gärna tillbaka till detta hotellet!
Vi hade en mycket bra vistelse på HSM lago park. Vi fick ett rum i deras andra byggnad, vilket man kan tro är en nackdel. Men för oss blev det en fördel! Det var ett lugnare område med ett poolområde som också var lugnt och betydligt mindre folk än vid ”main building”, så vi hade aldrig problem med att hitta solstolar och barnen kunde hoppa och plaska som de ville utan att störa någon. De hade mycket trevlig personal som var måna om att vi hade det bra. Maten i buffén var helt okej. Helt och hållet vad vi förväntade oss. Sängarna var hårdare än vad vi är vana vid hemma men det var inget som störde oss under vår vecka som vi var där. Vi kommer gärna tillbaka till detta hotellet!
10
Lise Kristel
30 Jul 2025
·
Stayed 7 nights
Vi var veldig fornøyd med oppholdet ved Lago Park. Beliggenheten var god og betjeningen var veldig serviceminded og de bidro til en hyggelig, trygg og god atmosfære. Bassengområdet var relativt lite, men rent og fint hele tiden. Vi hadde bestilt frokost/ brunsj og det angret vi ikke på da de som spiste tidig rakk og spise også lunsj før det ble stengt. Stor variasjon i mat og noe for enhver smak. OM man skulle ønsket noe mer/ annerledes, så var det at man kunne hatt mulighet for å kjøpe vann/mineralvann i resepsjonen etter barens stengingstid. Men alt i alt, vi kommer gjerne igjen.
Vi var veldig fornøyd med oppholdet ved Lago Park. Beliggenheten var god og betjeningen var veldig serviceminded og de bidro til en hyggelig, trygg og god atmosfære. Bassengområdet var relativt lite, men rent og fint hele tiden. Vi hadde bestilt frokost/ brunsj og det angret vi ikke på da de som spiste tidig rakk og spise også lunsj før det ble stengt. Stor variasjon i mat og noe for enhver smak. OM man skulle ønsket noe mer/ annerledes, så var det at man kunne hatt mulighet for å kjøpe vann/mineralvann i resepsjonen etter barens stengingstid. Men alt i alt, vi kommer gjerne igjen.
6
Marcela
14 Aug 2024
·
Stayed 10 nights
Personalen var hjälpsamma och trevliga. Frukosten var över förväntan med tanke på priset, så det var väldigt bra, mycket variation och kvalite. Middagen/lunchbuffen var inte alls bra eller prisvärd, det skulle jag inte rekommendera. Sängarna var stenhårda och första rummet vi fick var mot poolen där alla kvällsshower var, vi fick byta rum utan problem efter några nätter när vi sagt till. Poolerna var bra och aktiviteterna för barn var roliga för små barn. Jag skulle absolut kunna komma tillbaka igen med familjen.
Personalen var hjälpsamma och trevliga. Frukosten var över förväntan med tanke på priset, så det var väldigt bra, mycket variation och kvalite. Middagen/lunchbuffen var inte alls bra eller prisvärd, det skulle jag inte rekommendera. Sängarna var stenhårda och första rummet vi fick var mot poolen där alla kvällsshower var, vi fick byta rum utan problem efter några nätter när vi sagt till. Poolerna var bra och aktiviteterna för barn var roliga för små barn. Jag skulle absolut kunna komma tillbaka igen med familjen.
8
Gustavo
3 Aug 2025
·
Stayed 5 nights
Facilities outdated but well maintained. We stayed at the flats/studios in the second building. The unlimited buffet deal was great making the price affordable for breakfast and lunch. The building is right under a terrace bar so it can get quite loud until late making sleep quite difficult for the young ones.
Facilities outdated but well maintained. We stayed at the flats/studios in the second building. The unlimited buffet deal was great making the price affordable for breakfast and lunch. The building is right under a terrace bar so it can get quite loud until late making sleep quite difficult for the young ones.
8
Melanie
18 Oct 2025
·
Stayed 12 nights
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
6
patricia louisette
11 May 2024
·
Stayed 7 nights
L’appartement est bien propre mais très bruyant nous avions une chambre sur la rue principale Impossible d’ouvrir la fenêtre pour dormir La piscine était froide
L’appartement est bien propre mais très bruyant nous avions une chambre sur la rue principale Impossible d’ouvrir la fenêtre pour dormir La piscine était froide
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests find rooms clean and bathrooms modern. However, housekeeping frequency and thoroughness vary, with missed cleans, towel delays, occasional drain smells, and an isolated report of cockroaches.
Related guest reviews
6
Georgie
29 Jul 2025
·
Stayed 7 nights
Food buffet was nice, we did it one day when we were by the pool. It’s unlimited for breakfast, brunch and lunch so we went in 2-3 times during the time period. We stayed in the lago2 which was more run down but fine. Pool towels would have been appreciated to be included in the price as we had to use our room towels which was annoying. Housekeeping was good but there were 2 days out of the week they didn’t clean (as in they don’t clean on those days). Hotel room had strong smell of drains particularly during the first part of the week, not sure if it was related to the wetter weather as it went away when it was sunnier. Little kitchenette was good, well equipped and easy to make meals in. Beds were quite comfy but pillows too flat, used a blanket underneath but still wasn’t very comfortable. Bit noisy as our room faced the bar. Staff all friendly and helpful. Local area was fine, lots of nice restaurants (we liked el patio and the pizza place a street or so nearby) and nice beach, beach quite small so not much room for kids to play football. Worked well as a base for us to explore the island. Had no issues with on street parking apart from one sunny weekend day where we just parked a bit further away.
Food buffet was nice, we did it one day when we were by the pool. It’s unlimited for breakfast, brunch and lunch so we went in 2-3 times during the time period. We stayed in the lago2 which was more run down but fine. Pool towels would have been appreciated to be included in the price as we had to use our room towels which was annoying. Housekeeping was good but there were 2 days out of the week they didn’t clean (as in they don’t clean on those days). Hotel room had strong smell of drains particularly during the first part of the week, not sure if it was related to the wetter weather as it went away when it was sunnier. Little kitchenette was good, well equipped and easy to make meals in. Beds were quite comfy but pillows too flat, used a blanket underneath but still wasn’t very comfortable. Bit noisy as our room faced the bar. Staff all friendly and helpful. Local area was fine, lots of nice restaurants (we liked el patio and the pizza place a street or so nearby) and nice beach, beach quite small so not much room for kids to play football. Worked well as a base for us to explore the island. Had no issues with on street parking apart from one sunny weekend day where we just parked a bit further away.
8
Martine
24 Jul 2022
·
Stayed 7 nights
Veldig fint og nyoppusset hotellrom med stor plass. Kjøkkenet var utstyrt med absolutt alt man måtte trenge for å lage mat. Komfortabel sofa, seng helt ok. Renholdet var litt dårlig til tider, gulvet ble aldri rengjort og ila en ukes opphold var de kun innom 3 ganger. Terrassen var vendt mot kveldssola, og ble så varm at til og med håndtaket på døra var farlig å røre, så vi fikk dessverre ikke brukt den på kveldstid.
Veldig fint og nyoppusset hotellrom med stor plass. Kjøkkenet var utstyrt med absolutt alt man måtte trenge for å lage mat. Komfortabel sofa, seng helt ok. Renholdet var litt dårlig til tider, gulvet ble aldri rengjort og ila en ukes opphold var de kun innom 3 ganger. Terrassen var vendt mot kveldssola, og ble så varm at til og med håndtaket på døra var farlig å røre, så vi fikk dessverre ikke brukt den på kveldstid.
6
Rebecca
8 Aug 2023
·
Stayed 7 nights
The Good: mostly clean with modern rooms, and well maintained medium-sized pools. Close to half a dozen decent restaurants and the excellent beach (albeit very crowded). Friendly reception, entertainment, and cleaning staff. The Bad: The immediate surroundings outside are busy with trash on the ground and a poorly maintained park. A large tree branch fell into the pool area during our stay. The air con was very weak and ineffective. The wifi went down for a couple of days but was fixed within 48 hours. The cleaners missed our room on 5 out of 6 days. A laundry strike meant we couldn’t get fresh towels until day 4. The check in system needs updating as it took 15 mins to get our keys. Don’t expect to get taxis but there are frequent buses for getting to the port and the old town. The Ugly: They advertise building 1 and its pool but half of guests are placed in building 2 around the corner. The property between them is owned separately and includes shops, a park, and an outdoor bar which plays loud music until midnight. We (2 adults & 2 kids) were put in building 2 above the bar, which was noisy as hell and smelled of cigarette smoke; we couldn’t open the balcony door or go outside. We stayed there for one night until we could be moved to the opposite side of building 2 for the remainder which was much better. However because the room allocation is pot luck, I would not go back nor recommend this hotel.
The Good: mostly clean with modern rooms, and well maintained medium-sized pools. Close to half a dozen decent restaurants and the excellent beach (albeit very crowded). Friendly reception, entertainment, and cleaning staff. The Bad: The immediate surroundings outside are busy with trash on the ground and a poorly maintained park. A large tree branch fell into the pool area during our stay. The air con was very weak and ineffective. The wifi went down for a couple of days but was fixed within 48 hours. The cleaners missed our room on 5 out of 6 days. A laundry strike meant we couldn’t get fresh towels until day 4. The check in system needs updating as it took 15 mins to get our keys. Don’t expect to get taxis but there are frequent buses for getting to the port and the old town. The Ugly: They advertise building 1 and its pool but half of guests are placed in building 2 around the corner. The property between them is owned separately and includes shops, a park, and an outdoor bar which plays loud music until midnight. We (2 adults & 2 kids) were put in building 2 above the bar, which was noisy as hell and smelled of cigarette smoke; we couldn’t open the balcony door or go outside. We stayed there for one night until we could be moved to the opposite side of building 2 for the remainder which was much better. However because the room allocation is pot luck, I would not go back nor recommend this hotel.
6
Marie-Laure
8 Sept 2025
·
Stayed 9 nights
Le ménage est fait mais vite fait L hôtel est un peu vétuste Pas beaucoup d ustensiles pour faire la cuisine
Le ménage est fait mais vite fait L hôtel est un peu vétuste Pas beaucoup d ustensiles pour faire la cuisine
8
Louise
16 Sept 2025
·
Stayed 5 nights
Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm.
Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm.
10
alex
4 Nov 2023
·
Stayed 10 nights
Very clean and staff were friendly we’re coming back next year
Very clean and staff were friendly we’re coming back next year
8
Giovanni
29 Jul 2024
·
Stayed 10 nights
Posizione molto comoda per la spiaggia (5 minuti a piedi) e circondata da negozi e ristoranti. Il locale al piano terra tiene musica alta fino a mezzanotte. Bagno pulito e moderno, doccia ampia, pulizie 5 giorni su 7, letti abbastanza comodi.
Posizione molto comoda per la spiaggia (5 minuti a piedi) e circondata da negozi e ristoranti. Il locale al piano terra tiene musica alta fino a mezzanotte. Bagno pulito e moderno, doccia ampia, pulizie 5 giorni su 7, letti abbastanza comodi.
10
Regine
8 Jun 2023
·
Stayed 7 nights
appartement bien équipé proche de la plage. Ménage fait tous les jours. séjour très agréable
appartement bien équipé proche de la plage. Ménage fait tous les jours. séjour très agréable
2
Kenneth
25 Jun 2025
·
Stayed 4 nights
Beautiful pictures, But absolutely nothing like reality. I'll keep it simple: 1. Extreme noise from the "cocktail bar" just outside the windows. 2. COCKROACHES in the room. Several cockroaches where in our room, despite us complaining, not much was done about it. 3. The state of the building and sourroundings are just sad. I feel cheated by the pictures, and hope you dont make the same mistake as we did.
Beautiful pictures, But absolutely nothing like reality. I'll keep it simple: 1. Extreme noise from the "cocktail bar" just outside the windows. 2. COCKROACHES in the room. Several cockroaches where in our room, despite us complaining, not much was done about it. 3. The state of the building and sourroundings are just sad. I feel cheated by the pictures, and hope you dont make the same mistake as we did.
8
Melanie
18 Oct 2025
·
Stayed 12 nights
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
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AI-generated summary based on recent guest reviews
Rooms
Apartments are spacious and practical, with many renovated units and modern bathrooms; the annex building feels older. Street or bar noise, firm beds, spotty in-room Wi-Fi (often in building two), and some weak or hard-to-control air conditioning are recurring complaints.
Related guest reviews
8
Severin
7 Oct 2023
·
Stayed 12 nights
Check-in war tiptop, Entfernung vom Strand ist auch super. Ausstattung ist ok, aber nicht mehr - z.T. konnten die Schranktüren nicht geschlossen werden, überall sind etwas die Spuren der Zeit zu sehen. WC / Dusche ist schön, die Dusche hat z.B. aber kleines Glaspanel zum Schliessen (der halbe Durchgang ist noch offen) und so ist nach dem Duschen doch ein gutes Stücks des WC-Bodens nass. Küchenausstattung ist gut; leider wird aber weder das Trocknungstuch, noch der Abwaschlappen z.B. nach einer Woche einmal getauscht. Induktionskochfeld mit zwei Platten ist sicher und praktisch. Bei den der Strasse zugewandten Zimmern gibt es einiges an Strassenlärm - dafür hat man einen wirklich grossen Balkon. WLAN ist vorhanden wenn es gerade funktioniert - wir hatten in unserer Wohnung während drei aufeinanderfolgenden Tagen kein WLAN; die Reception darauf angesprochen war die Reaktion: "ja, im Haus 2 haben wir immer wieder Probleme damit" Unten im Komplex und im Innenhof sind irgendwelche Läden eingemietet. Gewisse Betreiber dieser Shops kümmern sich nicht um die Hotelgäste und schlagen auch weit ausserhalb der Öffnungszeiten und bis nach Mitternacht waren um. Dies kann sehr laut & störend sein. Allgemein ist der Komplex ringhörig. Die gratis Möglichkeit zum Duschen in einem Zimmer nach Check-out am Abreisetag haben wir sehr geschätzt. Wir hatten sehr schöne Ferien, werden ein anderes Mal in Muro aber wohl nach einer anderen Unterkunft Ausschau halten.
Check-in war tiptop, Entfernung vom Strand ist auch super. Ausstattung ist ok, aber nicht mehr - z.T. konnten die Schranktüren nicht geschlossen werden, überall sind etwas die Spuren der Zeit zu sehen. WC / Dusche ist schön, die Dusche hat z.B. aber kleines Glaspanel zum Schliessen (der halbe Durchgang ist noch offen) und so ist nach dem Duschen doch ein gutes Stücks des WC-Bodens nass. Küchenausstattung ist gut; leider wird aber weder das Trocknungstuch, noch der Abwaschlappen z.B. nach einer Woche einmal getauscht. Induktionskochfeld mit zwei Platten ist sicher und praktisch. Bei den der Strasse zugewandten Zimmern gibt es einiges an Strassenlärm - dafür hat man einen wirklich grossen Balkon. WLAN ist vorhanden wenn es gerade funktioniert - wir hatten in unserer Wohnung während drei aufeinanderfolgenden Tagen kein WLAN; die Reception darauf angesprochen war die Reaktion: "ja, im Haus 2 haben wir immer wieder Probleme damit" Unten im Komplex und im Innenhof sind irgendwelche Läden eingemietet. Gewisse Betreiber dieser Shops kümmern sich nicht um die Hotelgäste und schlagen auch weit ausserhalb der Öffnungszeiten und bis nach Mitternacht waren um. Dies kann sehr laut & störend sein. Allgemein ist der Komplex ringhörig. Die gratis Möglichkeit zum Duschen in einem Zimmer nach Check-out am Abreisetag haben wir sehr geschätzt. Wir hatten sehr schöne Ferien, werden ein anderes Mal in Muro aber wohl nach einer anderen Unterkunft Ausschau halten.
6
Fayçal
4 Aug 2025
·
Stayed 5 nights
It was noisy and the bed not too confy but overall it was ok
It was noisy and the bed not too confy but overall it was ok
8
Marianne S.
11 Oct 2025
·
Stayed 7 nights
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
10
Tanzeel
5 Jun 2025
·
Stayed 4 nights
Loved the apartment. Very close to the beach. Very spacious bedroom. Bathroom very modern. Overall good experience.
Loved the apartment. Very close to the beach. Very spacious bedroom. Bathroom very modern. Overall good experience.
6
Rebecca
8 Aug 2023
·
Stayed 7 nights
The Good: mostly clean with modern rooms, and well maintained medium-sized pools. Close to half a dozen decent restaurants and the excellent beach (albeit very crowded). Friendly reception, entertainment, and cleaning staff. The Bad: The immediate surroundings outside are busy with trash on the ground and a poorly maintained park. A large tree branch fell into the pool area during our stay. The air con was very weak and ineffective. The wifi went down for a couple of days but was fixed within 48 hours. The cleaners missed our room on 5 out of 6 days. A laundry strike meant we couldn’t get fresh towels until day 4. The check in system needs updating as it took 15 mins to get our keys. Don’t expect to get taxis but there are frequent buses for getting to the port and the old town. The Ugly: They advertise building 1 and its pool but half of guests are placed in building 2 around the corner. The property between them is owned separately and includes shops, a park, and an outdoor bar which plays loud music until midnight. We (2 adults & 2 kids) were put in building 2 above the bar, which was noisy as hell and smelled of cigarette smoke; we couldn’t open the balcony door or go outside. We stayed there for one night until we could be moved to the opposite side of building 2 for the remainder which was much better. However because the room allocation is pot luck, I would not go back nor recommend this hotel.
The Good: mostly clean with modern rooms, and well maintained medium-sized pools. Close to half a dozen decent restaurants and the excellent beach (albeit very crowded). Friendly reception, entertainment, and cleaning staff. The Bad: The immediate surroundings outside are busy with trash on the ground and a poorly maintained park. A large tree branch fell into the pool area during our stay. The air con was very weak and ineffective. The wifi went down for a couple of days but was fixed within 48 hours. The cleaners missed our room on 5 out of 6 days. A laundry strike meant we couldn’t get fresh towels until day 4. The check in system needs updating as it took 15 mins to get our keys. Don’t expect to get taxis but there are frequent buses for getting to the port and the old town. The Ugly: They advertise building 1 and its pool but half of guests are placed in building 2 around the corner. The property between them is owned separately and includes shops, a park, and an outdoor bar which plays loud music until midnight. We (2 adults & 2 kids) were put in building 2 above the bar, which was noisy as hell and smelled of cigarette smoke; we couldn’t open the balcony door or go outside. We stayed there for one night until we could be moved to the opposite side of building 2 for the remainder which was much better. However because the room allocation is pot luck, I would not go back nor recommend this hotel.
8
Manuel
5 May 2025
·
Stayed 4 nights
Leider konnte man im Zimmer die Temperatur nicht regeln, daher war es im Zimmer sehr kalt
Leider konnte man im Zimmer die Temperatur nicht regeln, daher war es im Zimmer sehr kalt
6
Toni
3 Aug 2025
·
Stayed 5 nights
The apartmant/hotel has two buildings with their own pools. The main building is great, nevly renovated inside and out. Staff is very friendly and helpful. Only problem is only one bathroom with a sliding door that can't lock and the door get's stuck when closed so children get trapped. Helped several kids out of the bathroom. Easy fix if prioritized by staff. Otherwise great. The second building which we were stationed, was old and not that great.
The apartmant/hotel has two buildings with their own pools. The main building is great, nevly renovated inside and out. Staff is very friendly and helpful. Only problem is only one bathroom with a sliding door that can't lock and the door get's stuck when closed so children get trapped. Helped several kids out of the bathroom. Easy fix if prioritized by staff. Otherwise great. The second building which we were stationed, was old and not that great.
8
Gustavo
3 Aug 2025
·
Stayed 5 nights
Facilities outdated but well maintained. We stayed at the flats/studios in the second building. The unlimited buffet deal was great making the price affordable for breakfast and lunch. The building is right under a terrace bar so it can get quite loud until late making sleep quite difficult for the young ones.
Facilities outdated but well maintained. We stayed at the flats/studios in the second building. The unlimited buffet deal was great making the price affordable for breakfast and lunch. The building is right under a terrace bar so it can get quite loud until late making sleep quite difficult for the young ones.
8
Amber
20 Oct 2023
·
Stayed 5 nights
Really pleasantly surprised at how nice it was to stay here! The staff were really lovely and the room was more impressive than the photos. Parking is a little bit annoying if you come back later in the evening but you’re never too far from the hotel.
Really pleasantly surprised at how nice it was to stay here! The staff were really lovely and the room was more impressive than the photos. Parking is a little bit annoying if you come back later in the evening but you’re never too far from the hotel.
8
Melanie
18 Oct 2025
·
Stayed 12 nights
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
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AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly and accommodating, with helpful reception and restaurant teams and occasional thoughtful gestures or upgrades. Some guests experienced check-in or allocation problems, occasional overbooking, and limited information at arrival.
Related guest reviews
10
Kate
24 Sept 2022
·
Stayed 13 nights
We really enjoyed our stay in Lago Park Hotel! Stuff has very personalised attitude to each customer. They brought us a birthday present and were really concerned when we needed medical assistance. Our son enjoyed animation team and never missed a single mini disco. We will highly recommend this hotel to anyone coming to Muro!
We really enjoyed our stay in Lago Park Hotel! Stuff has very personalised attitude to each customer. They brought us a birthday present and were really concerned when we needed medical assistance. Our son enjoyed animation team and never missed a single mini disco. We will highly recommend this hotel to anyone coming to Muro!
8
Marianne S.
11 Oct 2025
·
Stayed 7 nights
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
6
Francesco
30 Sept 2025
·
Stayed 4 nights
Siamo stati bene. Lo staff è gentile, le camere grandi e pulite. La piscina divertente. Buon brunch. Purtroppo però la prima notte siamo stati mandati al Lago Park II (nonostante avessimo appartamento Premium), una struttura fatiscente e distaccata dal Lago Park che non rispecchia le foto del Lago Park pubblicizzate. Questo ci ha rovinato il primo giorno di vacanza. Fortunatamente il giorno dopo lo staff ci ha trovato una sistemazione nel palazzo di Lago Park principale. Nonostante il loro errore si sono rifiutati di darci un minimo rimborso per la prima sera. Se non ci fosse stato anche quest'ultimo problema del rimborso la valutazione sarebbe stata più alta, perché errare è umano ma bisogna correggere i propri errori.
Siamo stati bene. Lo staff è gentile, le camere grandi e pulite. La piscina divertente. Buon brunch. Purtroppo però la prima notte siamo stati mandati al Lago Park II (nonostante avessimo appartamento Premium), una struttura fatiscente e distaccata dal Lago Park che non rispecchia le foto del Lago Park pubblicizzate. Questo ci ha rovinato il primo giorno di vacanza. Fortunatamente il giorno dopo lo staff ci ha trovato una sistemazione nel palazzo di Lago Park principale. Nonostante il loro errore si sono rifiutati di darci un minimo rimborso per la prima sera. Se non ci fosse stato anche quest'ultimo problema del rimborso la valutazione sarebbe stata più alta, perché errare è umano ma bisogna correggere i propri errori.
6
Hannah
15 Sept 2025
·
Stayed 4 nights
Upon check in, reception didn't have my name down on the list nor did they give us any information at all about facilities. We booked this hotel as we believed there to be a gym - we never found it.
Upon check in, reception didn't have my name down on the list nor did they give us any information at all about facilities. We booked this hotel as we believed there to be a gym - we never found it.
8
Louise
9 Aug 2024
·
Stayed 5 nights
The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though.
The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though.
8
William
8 May 2023
·
Stayed 4 nights
I arrived early at the property, whereby the staff went out of their way way to provide my accommodation. I was also upgraded free of charge to a one bed, as the studio I had selected had been double-booked. The whole team were pleasant and polite at all times, and dealt with all my queries efficiently. The onsite cycle hire was useful, though the bikes could be a bit more up-to-date considering the hire charges (almost 100 euros for 2 days) be aware helmets, pedals etc. are all extras. I found the area a bit quiet in terms of evening entertainment, though a short bus ride into Alcudia soon remedied that.
I arrived early at the property, whereby the staff went out of their way way to provide my accommodation. I was also upgraded free of charge to a one bed, as the studio I had selected had been double-booked. The whole team were pleasant and polite at all times, and dealt with all my queries efficiently. The onsite cycle hire was useful, though the bikes could be a bit more up-to-date considering the hire charges (almost 100 euros for 2 days) be aware helmets, pedals etc. are all extras. I found the area a bit quiet in terms of evening entertainment, though a short bus ride into Alcudia soon remedied that.
10
Zygimantas
6 Jun 2024
·
Stayed 7 nights
Amazing staff (hola Jurate ;)), very close to the beach, good breakfast and dinner options. Been coming here for years and will be back again !
Amazing staff (hola Jurate ;)), very close to the beach, good breakfast and dinner options. Been coming here for years and will be back again !
10
Charlotte
21 Sept 2025
·
Stayed 7 nights
I was there with my teenage daughter and we had a fantastic time here. From check in to check out we felt right at home. Loved the vibe, the friendly guy who both checked us in and out, Marga in the bar who made awesome drinks and the super cool DJ who played music every afternoon. It was quiet at night, and the apartment had basically everything you need (a drying rack for dishes and a pair of scissors would have been a great complement though.) Loved the long pillows. Both me and my daughter would love to stay here again.
I was there with my teenage daughter and we had a fantastic time here. From check in to check out we felt right at home. Loved the vibe, the friendly guy who both checked us in and out, Marga in the bar who made awesome drinks and the super cool DJ who played music every afternoon. It was quiet at night, and the apartment had basically everything you need (a drying rack for dishes and a pair of scissors would have been a great complement though.) Loved the long pillows. Both me and my daughter would love to stay here again.
6
Marcela
14 Aug 2024
·
Stayed 10 nights
Personalen var hjälpsamma och trevliga. Frukosten var över förväntan med tanke på priset, så det var väldigt bra, mycket variation och kvalite. Middagen/lunchbuffen var inte alls bra eller prisvärd, det skulle jag inte rekommendera. Sängarna var stenhårda och första rummet vi fick var mot poolen där alla kvällsshower var, vi fick byta rum utan problem efter några nätter när vi sagt till. Poolerna var bra och aktiviteterna för barn var roliga för små barn. Jag skulle absolut kunna komma tillbaka igen med familjen.
Personalen var hjälpsamma och trevliga. Frukosten var över förväntan med tanke på priset, så det var väldigt bra, mycket variation och kvalite. Middagen/lunchbuffen var inte alls bra eller prisvärd, det skulle jag inte rekommendera. Sängarna var stenhårda och första rummet vi fick var mot poolen där alla kvällsshower var, vi fick byta rum utan problem efter några nätter när vi sagt till. Poolerna var bra och aktiviteterna för barn var roliga för små barn. Jag skulle absolut kunna komma tillbaka igen med familjen.
8
Melanie
18 Oct 2025
·
Stayed 12 nights
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
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AI-generated summary based on recent guest reviews
Location
Very convenient for Playa de Muro's beach, restaurants, and buses, with most amenities a short walk away. The lively surroundings can bring street or bar noise, and on-street parking is generally manageable but tighter late in the evening.
Related guest reviews
8
Marianne S.
11 Oct 2025
·
Stayed 7 nights
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
Great location in Platja de Mura, just a block from several great restaurants and small shops, and only two blocks away from a lovely, sandy beach. Our two one-bedroom-apartments (1203 & 1204) were in building one (of two), and they were well equipped and comfortable for a weeks stay. The beds were just as firm as I like them, the cleaners respected the do-not-disturb-sign, the water pressure was almost like home, and there was plenty of hot water as well. We would have wished that the pools (we tried both the main pool by building one and the smaller pool by building two) were heated a bit more (travelling in October), but 21⁰C is standard water temperature, I guess. The reception staff was more than happy to order us a taxi to the airport when we asked the day before departure, and it turned out to be cheaper than the taxi we took from the airport (not prebooked). All in all a great stay, and we would be more than happy to come back to Aparthotel HSM Lago Park another time.
8
Emilie
16 May 2025
·
Stayed 6 nights
Emplacement tres bien. Facilité de stationnement dans la rue au mois de mai. Dommage pour les chaises qui font un bruit insupportable et nous reveillent lorsque les autres hôtes ne font pas attention en pleine nuit. Les appartements surplombent une petite rue ce qui fait resonner les bruits. Relativement calme la nuit. Super petit déjeuner. Personnel tresnagreable et serviable. Il faut aimer les ambianges de stations balneaires ultra touristiques
Emplacement tres bien. Facilité de stationnement dans la rue au mois de mai. Dommage pour les chaises qui font un bruit insupportable et nous reveillent lorsque les autres hôtes ne font pas attention en pleine nuit. Les appartements surplombent une petite rue ce qui fait resonner les bruits. Relativement calme la nuit. Super petit déjeuner. Personnel tresnagreable et serviable. Il faut aimer les ambianges de stations balneaires ultra touristiques
8
Keith
12 Oct 2024
·
Stayed 5 nights
Great location for food and shopping. Rooms were very good. Nice kitchen etc. Location next to a children's play area and bar. Could be noisy on occasions. Overall we liked it.
Great location for food and shopping. Rooms were very good. Nice kitchen etc. Location next to a children's play area and bar. Could be noisy on occasions. Overall we liked it.
8
Louise
9 Aug 2024
·
Stayed 5 nights
The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though.
The apartment was clean and had everything to self cater. Air conditioning was good. Most staff were friendly. The pool looked quite tired but we went to the beach most days so it was ok. Location is right in the town centre close to shops and restaurants. The hotel overbooked and we were put into an alternative hotel for 1 night which did spoil our first impressions. I would return to the hotel though.
10
fanny
15 Aug 2023
·
Stayed 9 nights
Le personnel ne parle pas français mais ils sont tous très agréable à l'accueil comme au restaurant. Appartement confortable et propre. La plage est accessible à pied et plusieurs magasins de souvenirs ouverts tard pour une balade nocturne. Le bus passe toutes les 15 min proche de l'hôtel, très pratique.
Le personnel ne parle pas français mais ils sont tous très agréable à l'accueil comme au restaurant. Appartement confortable et propre. La plage est accessible à pied et plusieurs magasins de souvenirs ouverts tard pour une balade nocturne. Le bus passe toutes les 15 min proche de l'hôtel, très pratique.
10
Jon
2 May 2025
·
Stayed 3 nights
El hotel está muy bien, la ubicación es excelente y el personal agradable.
El hotel está muy bien, la ubicación es excelente y el personal agradable.
8
Giovanni
29 Jul 2024
·
Stayed 10 nights
Posizione molto comoda per la spiaggia (5 minuti a piedi) e circondata da negozi e ristoranti. Il locale al piano terra tiene musica alta fino a mezzanotte. Bagno pulito e moderno, doccia ampia, pulizie 5 giorni su 7, letti abbastanza comodi.
Posizione molto comoda per la spiaggia (5 minuti a piedi) e circondata da negozi e ristoranti. Il locale al piano terra tiene musica alta fino a mezzanotte. Bagno pulito e moderno, doccia ampia, pulizie 5 giorni su 7, letti abbastanza comodi.
8
Amber
20 Oct 2023
·
Stayed 5 nights
Really pleasantly surprised at how nice it was to stay here! The staff were really lovely and the room was more impressive than the photos. Parking is a little bit annoying if you come back later in the evening but you’re never too far from the hotel.
Really pleasantly surprised at how nice it was to stay here! The staff were really lovely and the room was more impressive than the photos. Parking is a little bit annoying if you come back later in the evening but you’re never too far from the hotel.
8
Heidi
28 Sept 2025
·
Stayed 4 nights
I liked the breakfast buffet and the pool area. The hotel is conveniently within walking distance to the beach and restaurants/shops. The staff was very friendly and took the time to answer questions.
I liked the breakfast buffet and the pool area. The hotel is conveniently within walking distance to the beach and restaurants/shops. The staff was very friendly and took the time to answer questions.
8
Melanie
18 Oct 2025
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Stayed 12 nights
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
All the hotel staff are lovely, very pleasant and helpful. The hotel itself is in a good central position for shops and restaurants and has a good, secure bike storage facility with limited tools, a bike wash station, a shower, a toilet and drinking water. The room was specious with a seperate bedroom, 2 large single beds pushed together but made up separately, a shower room with hairdryer, dining/kitchenette/living area and a small balcony. Utensils a bit battered and burnt but ample pans ect. A coffee machine, toaster and kettle all provided. Cleaners almost everyday baring twice a week and although it was nice of them to straighten the beds and empty the bins, not much cleaning took place! Although the hotel states there is wifi in the rooms, we were unable to access it at all during our 12 night stay at the beginning of October. The pool was freezing as it doesn't get the sun all day and not all the sunbeds are able to be in the sun but, again, it was October. The bar is cheap enough and you are allowed to have glass round the pool area. The only bad thing to say about the hotel is the extremely annoying background music played constantly in the reception and pool area. It was like being put on hold on the phone only you couldn't hang up! There are prettier locations to stay, like Pollenca but Muro does have lots going on and the hotel is literally just accross the road from the beach. Altogether, a pleasant stay for what we paid. Definitely a 3* plus.
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AI-generated summary based on recent guest reviews
Dining
Breakfast and brunch are often praised for variety and value, with some guests satisfied by dinner. A few found the lunch or dinner buffet average, and bar hours or evening entertainment can be limited.
Related guest reviews
8
Jennie
30 Jul 2025
·
Stayed 5 nights
Bra att bo i lägenhet men med möjlighet till deras brunch. Brunchen var prisvärd och på så vis kunde man få både frukost, fika och lunch varje dag. Trevliga rum, bra personal, bra läge. Enda nackdelen var att det var lite förvaring i lägenheten.
Bra att bo i lägenhet men med möjlighet till deras brunch. Brunchen var prisvärd och på så vis kunde man få både frukost, fika och lunch varje dag. Trevliga rum, bra personal, bra läge. Enda nackdelen var att det var lite förvaring i lägenheten.
6
Georgie
29 Jul 2025
·
Stayed 7 nights
Food buffet was nice, we did it one day when we were by the pool. It’s unlimited for breakfast, brunch and lunch so we went in 2-3 times during the time period. We stayed in the lago2 which was more run down but fine. Pool towels would have been appreciated to be included in the price as we had to use our room towels which was annoying. Housekeeping was good but there were 2 days out of the week they didn’t clean (as in they don’t clean on those days). Hotel room had strong smell of drains particularly during the first part of the week, not sure if it was related to the wetter weather as it went away when it was sunnier. Little kitchenette was good, well equipped and easy to make meals in. Beds were quite comfy but pillows too flat, used a blanket underneath but still wasn’t very comfortable. Bit noisy as our room faced the bar. Staff all friendly and helpful. Local area was fine, lots of nice restaurants (we liked el patio and the pizza place a street or so nearby) and nice beach, beach quite small so not much room for kids to play football. Worked well as a base for us to explore the island. Had no issues with on street parking apart from one sunny weekend day where we just parked a bit further away.
Food buffet was nice, we did it one day when we were by the pool. It’s unlimited for breakfast, brunch and lunch so we went in 2-3 times during the time period. We stayed in the lago2 which was more run down but fine. Pool towels would have been appreciated to be included in the price as we had to use our room towels which was annoying. Housekeeping was good but there were 2 days out of the week they didn’t clean (as in they don’t clean on those days). Hotel room had strong smell of drains particularly during the first part of the week, not sure if it was related to the wetter weather as it went away when it was sunnier. Little kitchenette was good, well equipped and easy to make meals in. Beds were quite comfy but pillows too flat, used a blanket underneath but still wasn’t very comfortable. Bit noisy as our room faced the bar. Staff all friendly and helpful. Local area was fine, lots of nice restaurants (we liked el patio and the pizza place a street or so nearby) and nice beach, beach quite small so not much room for kids to play football. Worked well as a base for us to explore the island. Had no issues with on street parking apart from one sunny weekend day where we just parked a bit further away.
10
Gabriele
12 Sept 2025
·
Stayed 7 nights
Neuwertig, gute Mitarbeiter, tolles Frühstück
Neuwertig, gute Mitarbeiter, tolles Frühstück
8
Louise
16 Sept 2025
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Stayed 5 nights
Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm.
Rooms are clean and staff were generally pleasant. This was our second visit as we enjoyed the central location of the hotel. Lovely renovation to pool area at main hotel. The annexe pool isnt so nice. Sadly no longer any evening entertainment and bar closed at a very early 7pm.
10
Ruslan
27 May 2023
·
Stayed 8 nights
We stayed there for 9 days. Really great hotel for families, clean big apartments, very good breakfast and dinner, kind and positive staff (both at reception and canteen) We were lucky as our room was facing street, less lucky might listen to the very loud music from the bar. Overall it's an amazing family focused hotel. Thanks to staff who made our stay pleasant
We stayed there for 9 days. Really great hotel for families, clean big apartments, very good breakfast and dinner, kind and positive staff (both at reception and canteen) We were lucky as our room was facing street, less lucky might listen to the very loud music from the bar. Overall it's an amazing family focused hotel. Thanks to staff who made our stay pleasant
8
Andrea
2 Jul 2023
·
Stayed 10 nights
Soggiornato per diversi anni e sempre stato molto bene....unica pecca il servizio ristorazione leggermente peggiorato ma comunque nel complesso accettabile
Soggiornato per diversi anni e sempre stato molto bene....unica pecca il servizio ristorazione leggermente peggiorato ma comunque nel complesso accettabile
10
Lise Kristel
30 Jul 2025
·
Stayed 7 nights
Vi var veldig fornøyd med oppholdet ved Lago Park. Beliggenheten var god og betjeningen var veldig serviceminded og de bidro til en hyggelig, trygg og god atmosfære. Bassengområdet var relativt lite, men rent og fint hele tiden. Vi hadde bestilt frokost/ brunsj og det angret vi ikke på da de som spiste tidig rakk og spise også lunsj før det ble stengt. Stor variasjon i mat og noe for enhver smak. OM man skulle ønsket noe mer/ annerledes, så var det at man kunne hatt mulighet for å kjøpe vann/mineralvann i resepsjonen etter barens stengingstid. Men alt i alt, vi kommer gjerne igjen.
Vi var veldig fornøyd med oppholdet ved Lago Park. Beliggenheten var god og betjeningen var veldig serviceminded og de bidro til en hyggelig, trygg og god atmosfære. Bassengområdet var relativt lite, men rent og fint hele tiden. Vi hadde bestilt frokost/ brunsj og det angret vi ikke på da de som spiste tidig rakk og spise også lunsj før det ble stengt. Stor variasjon i mat og noe for enhver smak. OM man skulle ønsket noe mer/ annerledes, så var det at man kunne hatt mulighet for å kjøpe vann/mineralvann i resepsjonen etter barens stengingstid. Men alt i alt, vi kommer gjerne igjen.
10
Charlotte
21 Sept 2025
·
Stayed 7 nights
I was there with my teenage daughter and we had a fantastic time here. From check in to check out we felt right at home. Loved the vibe, the friendly guy who both checked us in and out, Marga in the bar who made awesome drinks and the super cool DJ who played music every afternoon. It was quiet at night, and the apartment had basically everything you need (a drying rack for dishes and a pair of scissors would have been a great complement though.) Loved the long pillows. Both me and my daughter would love to stay here again.
I was there with my teenage daughter and we had a fantastic time here. From check in to check out we felt right at home. Loved the vibe, the friendly guy who both checked us in and out, Marga in the bar who made awesome drinks and the super cool DJ who played music every afternoon. It was quiet at night, and the apartment had basically everything you need (a drying rack for dishes and a pair of scissors would have been a great complement though.) Loved the long pillows. Both me and my daughter would love to stay here again.
6
Marcela
14 Aug 2024
·
Stayed 10 nights
Personalen var hjälpsamma och trevliga. Frukosten var över förväntan med tanke på priset, så det var väldigt bra, mycket variation och kvalite. Middagen/lunchbuffen var inte alls bra eller prisvärd, det skulle jag inte rekommendera. Sängarna var stenhårda och första rummet vi fick var mot poolen där alla kvällsshower var, vi fick byta rum utan problem efter några nätter när vi sagt till. Poolerna var bra och aktiviteterna för barn var roliga för små barn. Jag skulle absolut kunna komma tillbaka igen med familjen.
Personalen var hjälpsamma och trevliga. Frukosten var över förväntan med tanke på priset, så det var väldigt bra, mycket variation och kvalite. Middagen/lunchbuffen var inte alls bra eller prisvärd, det skulle jag inte rekommendera. Sängarna var stenhårda och första rummet vi fick var mot poolen där alla kvällsshower var, vi fick byta rum utan problem efter några nätter när vi sagt till. Poolerna var bra och aktiviteterna för barn var roliga för små barn. Jag skulle absolut kunna komma tillbaka igen med familjen.
8
Heidi
28 Sept 2025
·
Stayed 4 nights
I liked the breakfast buffet and the pool area. The hotel is conveniently within walking distance to the beach and restaurants/shops. The staff was very friendly and took the time to answer questions.
I liked the breakfast buffet and the pool area. The hotel is conveniently within walking distance to the beach and restaurants/shops. The staff was very friendly and took the time to answer questions.
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AI-generated summary based on recent guest reviews
10
Kris
31 Jul 2026
·
Stayed 7 nights
The location is nice, close to several restaurants, the beach, bus stop, etc. The breakfast and brunch was maybe a little bit boring, but good enough. The coffee was horrible unfortunately. The people at the reception and in the bar by the pool were really friendly and helpful. Kids club had some nice activities for our two year old, so that was also nice when we wanted a break from the sun and the pool. Would definitely recommend this hotel, and would be happy to go back.
The location is nice, close to several restaurants, the beach, bus stop, etc. The breakfast and brunch was maybe a little bit boring, but good enough. The coffee was horrible unfortunately. The people at the reception and in the bar by the pool were really friendly and helpful. Kids club had some nice activities for our two year old, so that was also nice when we wanted a break from the sun and the pool. Would definitely recommend this hotel, and would be happy to go back.
8
Steve
17 Jul 2026
·
Stayed 7 nights
Great place that was close to the beach and some good restaunts. Had a fair amount of ants in the room, though.
Great place that was close to the beach and some good restaunts. Had a fair amount of ants in the room, though.
10
Charlotte
25 Jun 2026
·
Stayed 5 nights
This was our second time at HSM Lago Park and we enjoyed it very much.
This was our second time at HSM Lago Park and we enjoyed it very much.
10
Iurii
14 Jun 2026
·
Stayed 8 nights
We had a great stay and would definitely recommend this hotel, especially for families with children. The rooms and common areas were very clean, and the location was excellent. The beach was within walking distance, and there were plenty of bars, restaurants, and supermarkets nearby, making everything very convenient. We also enjoyed the swimming pool. Overall, it’s a great choice for families looking for a relaxing and comfortable vacation.
We had a great stay and would definitely recommend this hotel, especially for families with children. The rooms and common areas were very clean, and the location was excellent. The beach was within walking distance, and there were plenty of bars, restaurants, and supermarkets nearby, making everything very convenient. We also enjoyed the swimming pool. Overall, it’s a great choice for families looking for a relaxing and comfortable vacation.
8
Jason
11 Jun 2026
·
Stayed 6 nights
Reception staff excellent helpful Pool Areas very good The Hotel is modern clean would recommend Rooms are well equipped in Block 1 Near beach Only negatives Some rooms look onto very busy main road Some cleaners not very good But would recommend
Reception staff excellent helpful Pool Areas very good The Hotel is modern clean would recommend Rooms are well equipped in Block 1 Near beach Only negatives Some rooms look onto very busy main road Some cleaners not very good But would recommend
FAQs about HSM Lago Park
What type of breakfast is offered and what are the serving hours?
Buffet breakfasts are available daily from 8:00 AM to 1:00 PM for a fee of approximately EUR 25 for adults and EUR 15 for children.
Are pets allowed at the property?
No pets are allowed at this property, including service animals.
What are the standard check-in and check-out times?
Check-in is at 14:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
Is there an airport shuttle service available?
A roundtrip airport shuttle is available for a surcharge. Guests can arrange the transfer through the property.
What is the location of the property in relation to key landmarks?
The property is located by the sea, a 3-minute drive from Playa de Muro and 6 minutes from Alcúdia Port. It is 1.1 miles from Alcúdia Beach and 39.4 miles from Palma de Mallorca Airport.
Does the property have a swimming pool?
Yes, there is a seasonal outdoor pool available from May to October, with access from 9:00 AM to 8:00 PM.
Are children allowed at the property?
Children are welcome at the property.
Have a question?
Instant AI responses are based on hotel information
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and cash
- Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
- Host has indicated there is a smoke detector on the property
- Safety features at this property include a fire extinguisher
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from March to October.
- Pool access available from 9:00 AM to 8:00 PM.
- Only registered guests are allowed in the guestrooms.
- The property is professionally cleaned.
- Fee for buffet breakfast: approximately EUR 25 for adults and EUR 15 for children
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Airport shuttle
Restaurant
Swimming pool
Non-smoking rooms
Tour desk
Dry cleaning
Services
Tour desk
Dry cleaning
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
24-Hour Front Desk
Concierge Services
General
Restaurant
Non-smoking rooms
Barber/Beauty shop
Poolside bar
Vending machines
Family room
Snack Bar/Deli
Activities
Swimming pool
Cycling
Pool outdoor
Outdoor Furniture
Pool (Seasonal Outdoor)
Table Tennis
Terrace
Fitness Center (nearby)
Parking
Airport shuttle
Internet
Free wi-fi