Playa Esperanza Resort Affiliated by Meliá

What a great experience Beautiful resort very clean the food was amazing and delicious and also the stuff was fantastic We will come again

Room and the gym was nice. Place was pretty noisy special during the breakfast and sinner puffet times and food was average. Beach was nice but the hitel didnt have beach chairs so you had to rent them out.

We absolutely loved this resort! I would only recommend it to families though, at least during the time we went. So many kids and families, so if you’re kidless you may not enjoy the experience as much if you’re looking for solitude lol. All that to say, our 4 year old did NOT want to leave. The beach was incredible and so clean. Pools were chilly but I think just the time of year we went (end of September). There were two women in the restaurant who were absolutely amazing and so kind to us. One of them has a 7 year old and she greeted our daughter every day with a big smile and seeing how she was (we cannot remember their names sadly). The activities and accommodations for kids were endless, their indoor play space was the best thing I’ve seen on a resort, ever. Always something to do. We seemed to be the only Americans at the resort, but that was nice actually lol. Only downside(which could have been the time we went) was it was not diverse at all In terms of who was at the resort. Seemed like a German/Netherlands holiday time to go. None the less, we plan to go back eventually because we had such a great time!!

We would recommend it

This was the worst vacation experience I’ve had in the last 20 years. Your North building (apartments) have a significant sanitation issue, and possibly a sewer management issue as well. The density of insects (ants, flies, cockroaches, beetles, etc) in the room was unacceptable. And your staff don’t seem to care AT ALL, which is perhaps the greatest source of disappointed. If you’re over capacity, and truly unable to accommodate a guest, then offer them a refund. I did find a suitable room elsewhere, and when they heard about my terrible experience at Playa Esperanza, they offered me a free upgrade. They clearly understood the importance of good service, and they have earned all of my future business. I hope for your sake that your management take some steps in the right direction for the health and safety of your guests.