Is parking available at the property?

Yes, free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 7:00 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM for a fee of approximately AUD 30 to 35 for adults and children.

Are pets allowed at the property?

No pets are allowed, but service animals are permitted.

What are the standard check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 10:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities. Additional details regarding specific room accessibility may be confirmed directly with the property.

What is the location of the property in relation to key landmarks?

The property is located in Pokolbin, within a 15-minute walk of Cypress Lakes Golf and Country Club and Brokenwood Wines. It is 0.7 mi (1.2 km) from Tempus Two Winery and 0.9 mi (1.5 km) from Roche Estate.

Does the property have a swimming pool?

Yes, there are 3 outdoor swimming pools available, including an outdoor heated pool. The pools are operational seasonally.

What are the policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for AUD 20.0 per night, and rollaway beds are available for AUD 65 per night. Advance request is required for both.

Oaks Cypress Lakes Resort in Pokolbin

Average nightly price at Oaks Cypress Lakes Resort by month, last 12 months (USD)
Month	Average price
January	US$182
February	US$171
March	US$162
April	US$182
May	US$165
June	US$187
July	US$203
August	US$162
September	US$196
October	US$224
November	US$181
December	US$174

What guests think

Across recent reviews, Oaks Cypress Lakes Resort earns praise for spacious villas, friendly staff, and a scenic location near Hunter Valley wineries, but many also note dated interiors, inconsistent housekeeping, and unreliable in-room Wi-Fi that sometimes needs a dongle.

Facilities include multiple pools, a golf course, parking and a handy shuttle, with some wellness amenities noted. Dining feedback is mixed: several guests enjoyed breakfast and the Sri Lankan restaurant, while others found buffet quality, coffee and bar service inconsistent. Best for a spacious, nature-focused base with lots of room to relax rather than a slick, modern resort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The resort offers multiple pools, a golf course, parking and a useful shuttle, with some wellness amenities like sauna/steam also noted. However, several reviews report dated or under-maintained areas and issues such as cloudy pools, limited seating/shade, and closed or limited pool bar service.

Related guest reviews

10

Stephanie

6 Feb 2024

·

Stayed 2 nights

The room was clean and spacious, and the property and facilities were gorgeous. Great value. The different pools, sauna, steam room, were wonderful. We had a lovely peaceful getaway. Would definitely stay again.

10

David

22 Jul 2025

·

Stayed 2 nights

Very friendly and helpful staff. Very comfortable accommodation, nice sized pool, warm enough to swim even during the winter.

8

Jessica

30 Dec 2024

·

Stayed 2 nights

We had a two bedroom villa which was very spacious and tidy, plenty of room for a group or family. The pool area is very dated and bar near pool was closed during the busy Christmas/ NY period which was disappointing. There is not enough staff which impacted service and don't bother calling reception from your room as it just rings out. We were in a villa close to the main area but if you happen to get a further one expect to be walking up and down hills. We had thought there was an adult only pool but we must have misread. Lots of kids in the pools so if your looking for having quite cocktail by the pool this is not the place. Dinner at Oaks & vine was surprisingly good and we really enjoyed the 3 course meal. Golf course outlook from bar area was nice.

10

Ammanah

2 Aug 2025

·

Stayed 2 nights

Fantasy views snd friendly staff. Enjoyed the facilities swimming, plunge pool and steam room. Great rooms with excellent view's.

10

Jessicca

3 Jan 2024

·

Stayed 1 night

AMAZING. Staff where wonderful, caring and prompt.No option for tranport/shuttle outside the resort only within however goven the month of year they where very busy and the phone rang out. Awesome golf course and caddys amd very close to the vineyard, cheese akd chocolate factories. The 18 only resort was excellent, staff where amazing, quiet and a great place to restore the mind and soul.

6

Jonathan

6 Feb 2025

·

Stayed 1 night

Rooms starting to look a little dated. Pool was dirty, one tennis court unusable due to the surface being all ripped. Looking a bit tired and dated but still charging 5 star rates. Lunch menu of pizzas were of a very poor standard, I’ve eaten frozen pizzas better than the ones that were on offer. On the plus side there was EV charging and check in/check out was a breeze

8

BARBARA

23 Feb 2025

·

Stayed 2 nights

Our villa was very comfortable and well equipped. Unfortunately on our 2nd night the power in our villa went off and we had to transfer everything to another villa for the night. The amenities are very good but the pool behind the tennis court needs some attention. There is hardly anywhere to sit and some sort of shade structure is needed.

10

Jing

27 Sept 2025

·

Stayed 2 nights

A few pools are available

10

Rebecca

7 Nov 2025

·

Stayed 2 nights

To our surprise we were set up in the Elysia side of Oaks Cypress but still spent a lot of time back and forth between both areas. The Oaks were more than happy to cater to us and were very friendly and helpful - the shuttle service is very handy. Thank you! Looking forward to our next stay!

8

Sophie

29 Nov 2024

·

Stayed 1 night

Nice view. Very clean room. Spa and swimming pool onsite look nice but didn’t get to use it, perhaps next time. Getting in and out in cars is not the most straightforward thing. Lots of Roos around the property.

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Cleanliness

Cleanliness feedback is inconsistent: many mention mould, dust, pests, stained towels and missed housekeeping, while others found their rooms spotless.

Related guest reviews

4

Jacob

8 Jan 2026

·

Stayed 3 nights

This resort has great potential but falls short. Room 790 wasn’t great. No art/decor in entire apartment, not enough cups/plates etc for 3 bed, cleanliness not terrible but not great (windows/window sills horribly dirty), no power points accessible for bed Mainly booked for pools. Main pool was cloudy and dirty the entire time. Minimal chairs. Lagoon pool was beautiful! But one wooden chair and some overgrown unkept grass to sit on. Restaurant was good and lots of parking

4

Dan

13 Nov 2025

·

Stayed 1 night

This stay was to mark the anniversary with my wife, however the cleanliness of the bathroom was 2nd rate. The towels provided displayed mould and suspected bodily fluids. The air conditioner in the lounge area did not work. On check-out I raised these concerns with reception, I requested to be contacted by Management in regards to my concerns, however this has still not occurred. Disappointed that this stay failed to meet minimum standards and expectations.

6

Dean

29 Sept 2025

·

Stayed 3 nights

Room was dirty, used food containers left in room from previous guest. Mould in bathroom, cob webs Staff were friendly.

10

Sully

29 May 2025

·

Stayed 2 nights

Loved staying here, location was great! Rooms were clean and bedding was comfortable. Sad we didn’t get to stay long enough, and staff was amazing!! Thank you

8

Phil

9 Nov 2025

·

Stayed 1 night

Room spotless and reception staff very helpful. The same lady drove our shuttle bus to and from the bistro and was polite and engaging.

8

Sue

29 Jun 2025

·

Stayed 2 nights

The whole area where cabins were located was unique in itself. I took a party of 14 there only to find some of the rooms dirty and no eye to detail with cleaning. A unusable wardrobe due to the vacuum cleaner in one side and an ironing board and doona on the other side stopping the doors from even opening. The bathrooms doors were hard to manage. The unit was TIRED there really needs to be an upgrade on all the rooms we all stayed in. The reception area is beautiful and well appointed which is expected when you enter your personal accommodation.

4

Subrina

2 Apr 2024

·

Stayed 3 nights

the hotel is not clean, we found cockroach in the room. the wifi is terrible in the room. the price does not match with the value you get.

6

Janos

24 Jan 2023

·

Stayed 1 night

The room was not as clean as one would have expected, carpet quite stained, floor boards heavily worn down, gaffer tape holding the a part of the door to the bathroom, bathroom sliding door was unhinged at the bottom and hard to use, outside balcony had mould on the chair cushions. The whole room had been heavily used and not well maintained and an unpleasant smell like a cleaning solution. Staff were friendly and helpful and the grounds were nice. Easy parking.

4

Naomi

30 Dec 2023

·

Stayed 2 nights

The resort itself is lovely, the location is good. There are lots of facilities at the resort. The let down was the bed/mattress. We stayed in room 644. It was the hardest bed I have ever slept in. My husband loves a firm mattress, but even he woke up cursing this bed. This ruined the trip as we were unable to sleep making us tired and sore for the entire stay. I would not recommend staying in this room and would check if all the beds are standard across the resort or if this is just the owner of this unit that does not care about the comfort of their guests. The housekeeping also left a lot to be desired. Rubbish from the previous stay was left on the balcony. No toilet paper. The spare blanket had been used and shoved in a draw. Housekeeping should be checking these sorts of things. The body wash, shampoo etc seems to be refilled little bottles which makes me question how hygienic this is. Unfortunately I would not recommend a stay at this resort and we will not return.

4

Se Joon

12 Apr 2024

·

Stayed 3 nights

No wifi. Not clean at all

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Rooms

Villas are spacious and comfortable with lovely views, but many note dated decor and layouts with lots of stairs. In-room Wi-Fi is frequently unreliable or absent, sometimes requiring a dongle.

Related guest reviews

6

Ella

5 Sept 2023

·

Stayed 1 night

The horrible thing is no Wifi inside the room. It said public Wifi, no password needed. Finally there's no connection at all.

10

Tania

11 Oct 2025

·

Stayed 2 nights

The beds were so comfortable and the villa was spacious. The staff very helpful and friendly. The shuttle service was a bonus.

8

Matthew

13 Sept 2024

·

Stayed 1 night

Property was nice but a little dated. The wifi didn’t work at all in our property. We enjoyed the buffet breakfast.

6

Clare

7 May 2025

·

Stayed 2 nights

Comfortable stay although the rooms need a good makeover.

10

Donna

11 Aug 2024

·

Stayed 2 nights

Beautiful relaxed stay. Very comfortable accommodation, views were amazing.

6

Mark

31 Jan 2024

·

Stayed 1 night

Nice location however rooms are quite dated

8

Steve

16 Sept 2024

·

Stayed 1 night

Property is very dated and needs maintenance to be completed. Not the luxury resort it once was.

10

Kerri

20 Nov 2025

·

Stayed 2 nights

Spacious villa with beautiful views from the balconies.

6

julie

17 Dec 2024

·

Stayed 2 nights

We stayed in a two bedroom unit which was in the 700s. The resort is built on Hillside so if you don’t like steps do not stay here! Some of the units have 30 and 40 stairs down to the units from where you park your car, other units have 10 steps down. Units are two story bedrooms are upstairs so again you’re using stairs. Anyone with the mobility issues will not be able to stay in this resort. The units vary in degree of renovation. We were staying with a large party in multiple units and everybody’s units were at a different standard. Some of the units are a little tired this includes the furniture. Also if you go for the breakfast option it is either a steep walk down or and a very steep walk back up or drive down and drive back up. There is a free shuttle option but that’s to your car park which you’re in one of those units with 40 stairs. You need to walk up those stairs just to get to the bus.

10

Jorgelina

10 Jun 2023

·

Stayed 2 nights

We had a great one bedroom villa, with all what we needed. The WiFi didn’t work though

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Service

Staff are widely described as friendly, helpful and solution-focused, with upgrades and a handy shuttle. Some guests reported slow or unresponsive service at check-in and in bars/restaurants, or follow-up that did not occur.

Related guest reviews

4

Dan

13 Nov 2025

·

Stayed 1 night

This stay was to mark the anniversary with my wife, however the cleanliness of the bathroom was 2nd rate. The towels provided displayed mould and suspected bodily fluids. The air conditioner in the lounge area did not work. On check-out I raised these concerns with reception, I requested to be contacted by Management in regards to my concerns, however this has still not occurred. Disappointed that this stay failed to meet minimum standards and expectations.

10

Di

2 Dec 2025

·

Stayed 1 night

We booked a twin room on Hotels.com but when we arrived at our room, it was one king bed. The twin bed information was not passed on to the hotel. However, the staff were so accommodating, with no fuss they brought the new room key to us and showed us to the new, upgraded accommodation (a 2 bedroom apartment) which made our stay very comfortable. Thank you Oaks Cypress Lakes Resort.

8

Jessica

30 Dec 2024

·

Stayed 2 nights

We had a two bedroom villa which was very spacious and tidy, plenty of room for a group or family. The pool area is very dated and bar near pool was closed during the busy Christmas/ NY period which was disappointing. There is not enough staff which impacted service and don't bother calling reception from your room as it just rings out. We were in a villa close to the main area but if you happen to get a further one expect to be walking up and down hills. We had thought there was an adult only pool but we must have misread. Lots of kids in the pools so if your looking for having quite cocktail by the pool this is not the place. Dinner at Oaks & vine was surprisingly good and we really enjoyed the 3 course meal. Golf course outlook from bar area was nice.

10

Amal

20 May 2025

·

Stayed 2 nights

Wonderful staff, very professional and helpful.

10

Damon

27 Nov 2025

·

Stayed 1 night

Good staff responses, upgrade to room(s).

6

Michael

23 Feb 2025

·

Stayed 3 nights

On arrival we were made to wait 1.5 hours before we could enter our room. Reception had limited staff and struggled with a long queue of grumpy clients. The room here was very nice, though the service was deplorable. 40 min for a cocktail made by bar staff who were young and inexperienced It was on more than one occasion this occurred. And you could hear the people waiting were grumbling amongst themselves about the delays everyday. Food in restaurant is poor with little choice. Breakfast however was excellent with a nice variety each day and a lovely chef who was accomodating with a smile and beautifully mannered towards all asking for her to do something extra. Big tick for her !! ( 17/2/25) Golf course is really good though the paths for golf buggies need desperate repair in a lot of areas Quite scary the size of holes you must navigate tbh But course itself was well maintained and we enjoyed our day on it. Rooms are nice and well equipped. Overall the hospitality side of this resort lets it down terribly. A shame when it has so much to offer if run with more skilled and managed staff who can communicate with enthusiasm not an attitude of how fast can I go home ( with rolling eyes) Overall 2.5 stars out of 5

10

Edward

18 Aug 2025

·

Stayed 1 night

We had a wonderful, spontaneous trip! What started as a quick lunch to celebrate our 10-year anniversary turned into a weekend getaway. Emlyn, who hosted us, was fantastic and made the experience truly special. She made us feel welcome right away and took the time to explain the resort and its amenities. Top-notch hospitality—she really made our stay memorable!

10

William

21 Nov 2025

·

Stayed 3 nights

clean room,excellent helpful & courteous staff

8

Darren

17 Sept 2023

·

Stayed 1 night

Only downside was waiting to order meals at the bar, whilst bar staff are making dozens of cocktails. It ridiculous!! Surely you have one line just for meals.

8

Phil

9 Nov 2025

·

Stayed 1 night

Room spotless and reception staff very helpful. The same lady drove our shuttle bus to and from the bistro and was polite and engaging.

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Location

Scenic, peaceful setting close to wineries, Hunter Valley Gardens and local attractions, often with wildlife views. A few guests found driving/parking around the hilly site less straightforward.

Related guest reviews

10

Sean

21 Oct 2024

·

Stayed 3 nights

Situated in the middle of a golf course. Villas are spread out. Friendly staff. Main building with reception and restaurant/ bar and pool are all very nice. Good breakfast

10

Antonio

31 Aug 2025

·

Stayed 2 nights

Beautiful location, close to many of the popular wineries. Villas were very cozy, spacious and comfy. Shame it was only for a couple of days but will definitely return in the near future.

10

Jea

23 Sept 2025

·

Stayed 2 nights

Our stay at was great. Check-in was quick, and the staff were friendly. The resort’s location is perfect, close to wineries, restaurants, and the Hunter Valley Gardens. The peaceful atmosphere and stunning view of the valley from our balcony made for a truly relaxing experience.

10

Ashneel

21 Sept 2025

·

Stayed 1 night

Great stay, very nice location.

10

Jacqueline

11 Mar 2025

·

Stayed 1 night

Close to everything.

8

Jodie

10 May 2024

·

Stayed 2 nights

Great location

10

Liz

3 Jun 2024

·

Stayed 2 nights

Central location, good size private villas.

10

Simon

23 Apr 2025

·

Stayed 2 nights

Very nice property away from it all yet just a close drive to golf dining and vineyards

10

Peter

23 Jul 2023

·

Stayed 3 nights

Great stay- location A

10

Cameron

21 Mar 2023

·

Stayed 2 nights

Great location. Nice and quiet at night.

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Dining

Dining is mixed: several praised breakfast and the Sri Lankan restaurant, while others criticised buffet quality, coffee and some bistro items, with occasional slow bar service.

Related guest reviews

10

TRACY

12 Jul 2023

·

Stayed 1 night

Serene surroundings. Best buffet breakfast in the Hunter for sure.

10

Liz

18 Jun 2023

·

Stayed 2 nights

We had a fabulous weekend of wine tasting and golf. The hotel restaurant Oak and Vine Sri Lankan cuisine was outstanding. Food to excite your taste buds made by a lovely Sri Lankan chef who came out and chatted to us at the end of our meal. Well worth trying it out.

6

Tom

11 Jul 2025

·

Stayed 2 nights

villas were clean. Booking process was abysmal. Wotif far cheaper than direct booking. When i tried direct booking i was directed to a Philippine call centre that wanted to charge me $100 more per night than Wotif. Breakfast was average, coffee from machine was atrocious.

8

Jessica

30 Dec 2024

·

Stayed 2 nights

We had a two bedroom villa which was very spacious and tidy, plenty of room for a group or family. The pool area is very dated and bar near pool was closed during the busy Christmas/ NY period which was disappointing. There is not enough staff which impacted service and don't bother calling reception from your room as it just rings out. We were in a villa close to the main area but if you happen to get a further one expect to be walking up and down hills. We had thought there was an adult only pool but we must have misread. Lots of kids in the pools so if your looking for having quite cocktail by the pool this is not the place. Dinner at Oaks & vine was surprisingly good and we really enjoyed the 3 course meal. Golf course outlook from bar area was nice.

10

Anna

16 Jun 2025

·

Stayed 2 nights

Great relaxing place to stay. Excellent surroundings and great food and both restaurant and bistro. Breakfast was also amazing. Great location close to Hunter valley gardens, cheese factory and many vineyards.

10

Margaret

17 Aug 2025

·

Stayed 2 nights

Wonderful from start to finish, excellent staff, dining.

6

Michael

23 Feb 2025

·

Stayed 3 nights

On arrival we were made to wait 1.5 hours before we could enter our room. Reception had limited staff and struggled with a long queue of grumpy clients. The room here was very nice, though the service was deplorable. 40 min for a cocktail made by bar staff who were young and inexperienced It was on more than one occasion this occurred. And you could hear the people waiting were grumbling amongst themselves about the delays everyday. Food in restaurant is poor with little choice. Breakfast however was excellent with a nice variety each day and a lovely chef who was accomodating with a smile and beautifully mannered towards all asking for her to do something extra. Big tick for her !! ( 17/2/25) Golf course is really good though the paths for golf buggies need desperate repair in a lot of areas Quite scary the size of holes you must navigate tbh But course itself was well maintained and we enjoyed our day on it. Rooms are nice and well equipped. Overall the hospitality side of this resort lets it down terribly. A shame when it has so much to offer if run with more skilled and managed staff who can communicate with enthusiasm not an attitude of how fast can I go home ( with rolling eyes) Overall 2.5 stars out of 5

6

Jonathan

6 Feb 2025

·

Stayed 1 night

Rooms starting to look a little dated. Pool was dirty, one tennis court unusable due to the surface being all ripped. Looking a bit tired and dated but still charging 5 star rates. Lunch menu of pizzas were of a very poor standard, I’ve eaten frozen pizzas better than the ones that were on offer. On the plus side there was EV charging and check in/check out was a breeze

4

Matthew

7 Jan 2025

·

Stayed 2 nights

Rooms are nice enough, and reception staff were friendly and helpful. The biggest letdown was food and beverage. Most of the waitstaff are 18-20 year old males with no people skills or knowledge of anything to do with thier job, all working hard to do as little as possible. On first night there I just wanted a simple bistro meal so I ordered a fish and chips and recieved a salad that had been cut two days earlier with prebattered frozen fish sticks. We had breakfast included, was also a huge disappointment, was a stock standard Bidfood breakfast - precooked sauages, little muffins from the freezer, frozen bladder eggs with the terrible taste. The middle aged lady cooking was very rude when several people around me dared to ask for a poached or fried egg. The only redemption for food and beverage was on our second morning breakfast, 7th January. While the food was the same options, the young chef with the bandana in the kitchen had done a wonderful job of presentation and keeping the food fresh. Was very friendly and had put poached and fried eggs on the buffet. They had done the absolute best with the food they had to work with. If this young chef would ever like a job at a resort to be proud of they can reach out to me. Also at this breakfast was a middle aged waiter, I think his name was Murray, - very friendly and helpful.

10

Natalee

5 Jul 2025

·

Stayed 2 nights

We stayed at Elysia Wellness Retreat through Cypress Lakes. Our room was huge and had a beautiful view. The price was great. We ate dinner at Cypress Lakes and it was delicious.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $321	2 $214	3 $646
4 $339	5 $222	6 $226	7 $243	8 $257	9 $887	10 $442
11 $111	12 $111	13 $114	14 $114	15 $111	16	17 $513
18 $143	19 $114	20 $114	21 $141	22 $143	23 $444	24
25 $117	26 $111	27 $111	28 $114	29 $128	30	31

Oaks Cypress Lakes Resort

Prices for Oaks Cypress Lakes Resort

Monthly average prices

About this property

Location

Room options

1 Bedroom Premier Villa

3 Bedroom Villa

1 Bedroom Premier Villa (No Housekeeping)

Premium Villa, 3 Bedrooms (No Housekeeping)

2 Bedroom Premier Villa

2 Bedroom Villa

Villa, 3 Bedrooms (No Housekeeping)

Elysia Wellness Retreat (Adults Only) 2 Bedroom Valley View Suites No Housekeeping

Elysia Wellness Retreat (Adults Only) 1 Bedroom Valley View Suites No Housekeeping

Elysia Wellness Retreat (Adults Only) 2 Bedroom Valley View Suites

2 Bedroom Premier Villa (No Housekeeping)

1 Bedroom Villa (No Housekeeping Service)

1 Bedroom Villa

Elysia Wellness Retreat (Adults Only) 1 Bedroom Valley View Suites

2 Bedroom Villa (No Housekeeping Service)

3 Bedroom Premier Villa

Guest reviews of Oaks Cypress Lakes Resort

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Oaks Cypress Lakes Resort

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $271	26 $299
27 $108	28 $248	29 $331	30 $290