Is parking available at the property?

Yes, free self-parking is available on-site. There is also limited parking.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays and weekends from 7:00 AM to 10:00 AM for a fee of approximately AUD 35.00 for adults and AUD 14.00 for children.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM to 10:00 PM, and check-out is by 10:00 AM. Late check-out is available for a fee of AUD 69.00, subject to availability.

Are airport shuttle services available?

Yes, roundtrip airport shuttle services are available for a surcharge. Guests can arrange the transfer upon arrival.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. There are elevators available as well.

What is the location of the property in relation to key landmarks?

The property is located just steps from Hunter Valley Gardens and 4 minutes by foot from Tempus Two Winery. It is also 0.2 mi from Roche Estate and 0.4 mi from Brokenwood Wines.

Does the property have a swimming pool?

Yes, there is an outdoor swimming pool available. It is seasonal and operational hours may vary.

What are the policies for guests staying with children?

Up to 2 children aged 12 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of AUD 15.00 per night, and rollaway beds can be provided for a fee of AUD 25.00 per night. Advance request or confirmation may be required.

Mercure Hunter Valley Gardens Hotel in Pokolbin

Average nightly price at Mercure Hunter Valley Gardens by month, last 12 months (USD)
Month	Average price
January	US$144
February	US$131
March	US$131
April	US$143
May	US$124
June	US$106
July	US$126
August	US$109
September	US$129
October	US$135
November	US$128
December	US$154

What guests think

At Mercure Hunter Valley Gardens, travellers highlight the central location near the Gardens and wineries, spacious rooms and comfy beds, but note dated decor, inconsistent cleanliness, and variable service; facilities like the pool and spa are appreciated yet need maintenance.

Guests like on‑site dining, breakfast variety, and gluten‑free options, though prices and a fixed menu draw criticism. Many appreciate patios or courtyards, easy parking, and quiet grounds, plus a games room and cosy lounge. Expect a convenient base with comfortable space, but uneven polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Pool, spa/hot tub, parking by rooms, games room, and a cosy lounge are well liked, and some mention gym access. Several reviews cite pool area cleanliness or maintenance issues and an occasional spa closure.

Related guest reviews

10

Allison

1 Sept 2024

·

Stayed 1 night

Just needed a room for the night for an event the following morning but we were pleasantly surprised. Games room (free) and swimming pool and the Bistro meant it was easy for the little one with us but it was in walking distance to the HV shops too. Great central location and facilities, friendly staff.

10

Susan and Steven

3 Mar 2025

·

Stayed 2 nights

Fabulous stay, wonderful facilities, lovely dip in the swimming pool. Gathered here.with a group of friends, perfect location for a wine tour which if course we did. Staff friendly. Will stay again

10

Keven

26 Jan 2023

·

Stayed 1 night

Look like they short of staff around the pool area needs cleaning leaf on the ground and lunch time dinner plates still sitting on table in the pool area 4 hours just small things still excellent place to stay

8

Jurek

2 Jun 2024

·

Stayed 1 night

We were having a celebratory dinner at a vinyard in the Hunter Valley. Mercure provided a perfect central location to stop. Beautiful surroundings, even if it was raining, covered walkways and an evening fire in a cosy lounge.

10

Gayathri

21 Apr 2024

·

Stayed 1 night

We were very pleased that we were able to check in early upon arrival and also have a later check out. It made it easier for our stay. The property is beautiful, we loved the interior design and liked that we could use to pool table and the hot tub. Our room was very clean and had all the we required for our stay. The beds were very comfortable as well. Only suggestion we had was it would be nice to have more light around the pool and outdoor area for when walking from pool to our rooms. Overall, great stay and very convenient to local shops, food and winery.

10

Lesley

13 May 2023

·

Stayed 1 night

The bed was lovely and comfortable. The bathroom had a glass ceiling above the bathtub. The bathroom would be nicer if it had a heater as it was cold the weekend we stayed there. The pool and spa outside could of been cleaned as it was full of leaves and debris making it not loplace andok too attractive. Overall great place in an excellent position.

6

Gavin

26 May 2025

·

Stayed 2 nights

I’d hardly describe the room as being “superior”. It was pretty basic/standard to be honest. Disappointing to discover the spa was out of action. I was particularly looking forward to using it during my stay. Would have been nice to know this upon booking. A nice place to stay but at $240 a night it wasn’t worth anywhere near that price.

10

Stephen

1 Feb 2025

·

Stayed 2 nights

Excellent location to discover Hunter Valley. Spacious rooms, very clean and plenty of parking space. Excellent facilities including excess to a good gym. Particularly enjoyed the pool and hot tub.

8

Maureen

8 Dec 2023

·

Stayed 1 night

Our rooms bathroom had a chipboard swelling around the vanity and water was extremely slow to go down the drain,room was clean but the stairwells up to the rooms had not seen a good clean for quite awhile or a good sweep.The staff were really great the food excellent but the pool area could have had maintenance and a good clean aroun the tiles

10

Sallieann

16 Aug 2025

·

Stayed 2 nights

Great location within walking distance to the village and gardens. Friendly staff. Big, clean room and a little patio. Paid for extras silk rose petals, bottle of wine and cheese platter on arrival just beautiful. Ordered a picnic lunch, came with a picnic blanket as well, so filling! Comfortable bed and parking right out the front of the ground floor room, a bonus. Dined at the restaurant beautiful meal, I had the duck, husband the barramundi, only had the main meal and a drink and we were full. Buffet breakfast has a great selection. Will definitely be staying here again.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many report clean rooms, but others note dirty bathrooms, mould or rust, dust and cobwebs, insects including cockroaches, and missed housekeeping.

Related guest reviews

6

Melissa

30 Dec 2025

·

Stayed 1 night

Rooms are very outdated (well ours was) the grounds in general pretty untidy / lots of cobwebs around and just a general untidy feel. We were a nice easy walk to the gardens though which is what we wanted. Restaurant quite expensive for the pretty basic accommodation.

10

mr james

5 Sept 2024

·

Stayed 1 night

room 402 bathroom ceiling very dirty. both shower heads badly need cleaning

10

Andrew

27 May 2025

·

Stayed 1 night

The property is very tidy and the room was very clean

2

Susan

10 Oct 2024

·

Stayed 1 night

Rooms not clean. Phone to reception does not work.

4

teleah

1 Sept 2024

·

Stayed 1 night

Got to our first room and the wall was covered in bugs, but luckily there is complementary bug spray with the room, which was no help. The aircon was also not working. We moved to another room, which had a large huntsman on the door, which understandably cannot be controlled, however when entering the room the walls were covered with mosquitoes and bugs and we were greeted with a spider in the bed. Really disappointed and ended up leaving for another hotel.

2

Alan

18 Jan 2024

·

Stayed 2 nights

I would rate the property as a 3.5 star. Our accommodation at the property seemed to be very tired. We had mould in the shower and paint off in various locations. Very old style and certainly not value for money at $329 per night. Disappointing to say the least. We certainly would not be in a rush to stay there again.

4

Stuart

15 Feb 2025

·

Stayed 1 night

Understaffed, The food was below par both diner and breakfast. Mg wife and I wanted to return our rooms and perhaps take a bath before bed only to find that the bath was not clean and had hair in it from previous guest extremely unsanitary.

10

Sandra

5 Jul 2025

·

Stayed 1 night

Staff are friendly. The room was excellent, clean & tidy. Bathroom was clean. Next to the gardens. Breakfast was excellent.

2

Min Young

9 Jan 2024

·

Stayed 1 night

I would not recommend Mercure resort. It felt more like a motel. Our bathroom had dead insects around the sink and on our towels!!

10

Michelle

24 Nov 2025

·

Stayed 2 nights

Clean room comfortable beds. Walking distance to shops and Hunter Valley Gardens. Will be back !

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious with comfortable beds, patios/courtyards or balconies, and some spa baths. Decor and bathrooms feel dated, with occasional AC or water‑pressure issues, thin walls, musky smells, and patchy Wi‑Fi.

Related guest reviews

10

Lisa

27 Oct 2023

·

Stayed 2 nights

Lovely staff, so central and great room with balcony and view over the gardens and dam

8

Ryoichi

4 Jun 2025

·

Stayed 1 night

Good location. Almost center of the Hunter Valley. Bathtub is big enough to enjoy and relax.

8

Kim

6 Jul 2024

·

Stayed 1 night

Loved the Library. And casual dining area. Room smelt abit musky and airconditioner batteries needed changing. Great location will be back

6

Tim

11 Jun 2023

·

Stayed 1 night

Check in was really good but internet and shower were poor.

10

Adele

18 Nov 2024

·

Stayed 1 night

The accommodation is so close to the Hunter Valley Gardens which ia super convenient. Very comfortable, perhaps a little dated

10

John

28 Feb 2025

·

Stayed 2 nights

Central location in Pokolbin, studio king bed room was very spacious, well appointed and maintained. Room service was great. Staff attentive and responsive.

6

Matthew

9 Apr 2023

·

Stayed 2 nights

Serviceable, nothing spectacular. Dinner and food extremely expensive for what you get. Walls pretty thin.

10

Jo-Anne

14 Dec 2024

·

Stayed 2 nights

Lovely room, really enjoyed the spa

10

Margot

30 Jun 2023

·

Stayed 2 nights

We love going to the Mercure Hunter Valley. The room is very spacious, two queen sized beds, the rain shower is fabulous, the courtyard is lovely and private and parking right outside the room is ideal.

8

Katrina

2 Mar 2025

·

Stayed 2 nights

Good location if you want to be close to the Gardens. A bit weird that some of the rooms open out to the street and there is no fence or security.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many mention friendly, helpful staff and smooth check‑in, but there are recurring complaints about unhelpful responses, missed housekeeping or supplies, poor follow‑up, and inconsistent problem resolution.

Related guest reviews

10

Magdalena

15 Feb 2026

·

Stayed 2 nights

Staff was great. Good location and amenities.

2

Michael

13 Jun 2022

·

Stayed 1 night

Horrible experience - how can this be 4.5star! Unable to call room service from room or mobile

6

Dipen

4 Nov 2024

·

Stayed 1 night

Easy access to surrounding area. The staff wasn't very helpful.

8

Michelle

25 Apr 2025

·

Stayed 4 nights

Stayed for 4 days after saving up for a much needed work break. First day room never got cleaned so no dry towels. Went to reception and asked that evening twice and the next morning but never supplied dry towels for a shower. The next day they cleaned room and then took a whole bag of groceries worth over $50. Asked at reception said would check and call me. Never did. 3 more times of asking and denied taking. No apologies, no offer of compensation. I finally asked for a free breakfast at least that was finally agreed to. Then at breakfast on last day tried to charge me for it. The manager's attitude was quite dismissive and never once offered any appologies.

6

Chris

2 Mar 2025

·

Stayed 2 nights

The reception staff on arrival were less than helpful. We were assigned upstairs rooms (no lifts!) which was no good for one lady. To reach the pool was very inconvenient General cleanliness was lacking. Cudos to Hayley -reception - on our last night. Cleaners were knocking on the door at 9.30 when checkout was 10. Not very professional. Will not be returning!

10

Donna

6 May 2024

·

Stayed 2 nights

Staff were very friendly and helpful. The beds were super comfortable.

10

Andrew

22 Apr 2025

·

Stayed 1 night

Great location and standard of accommodation. Staff were friendly and helpful

8

Nick

3 Nov 2024

·

Stayed 2 nights

The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub. The service on the other hand is less than desirable. Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed" They did offer to do it now but didn't really insist when I said it'll be fine. The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor. The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery. We can recommend the place but hopefully we get more professional staff during your stay.

10

Rick

22 Jul 2023

·

Stayed 1 night

Staff were very helpful and attentive. Very pleasant stay.

2

Nigel

8 Sept 2024

·

Stayed 4 nights

The place was nice but I had to check out and return home after just one night as my mother was rushed to hospital and is now in Woy Woy Rehabilitation Centre... I know you have rules regarding refunds and I didn't ask for a refund but the lady at desk made it clear I wasn't getting one. I was disappointed they couldn't at least have given a days refund or something. On that basis, I'll never go there again nor recommend it. Regards Nigel Davis 0433665501

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central and walkable to Hunter Valley Gardens, the village, wineries, shops, and concert venues, with quiet surroundings and easy parking.

Related guest reviews

10

Gregory

10 May 2024

·

Stayed 2 nights

Great location with easy parking and good dining options.

10

Larissa

21 Jun 2023

·

Stayed 1 night

Great property, this was my 2nd stay now. Close to everything.

10

Shirley

25 Feb 2024

·

Stayed 2 nights

Good central location to explore Hunter Valley with 3 wineries within walking distance. Easy parking, comfortable beds and delicious food. The extensive breakfast buffet was especially good.

8

Jai

26 Dec 2024

·

Stayed 1 night

We liked our stayed at hotel. The hotel is situated in Hunter Valley Gardens with lot of wineries at a close by distance. Christmas lights spectacular is at walking distance and enjoyed the walk at night. Overall experience was good.

8

James

24 May 2025

·

Stayed 2 nights

We stayed for two nights and it's was the perfect location. Lots for kids to do and walking distance to the village.

10

Adele

18 Nov 2024

·

Stayed 1 night

The accommodation is so close to the Hunter Valley Gardens which ia super convenient. Very comfortable, perhaps a little dated

8

Gary

10 Sept 2024

·

Stayed 4 nights

Central location to wineries etc., was just what we wanted.

8

Elizabeth

2 Apr 2023

·

Stayed 1 night

Close to roche estate for concert

10

Sallieann

16 Aug 2025

·

Stayed 2 nights

Great location within walking distance to the village and gardens. Friendly staff. Big, clean room and a little patio. Paid for extras silk rose petals, bottle of wine and cheese platter on arrival just beautiful. Ordered a picnic lunch, came with a picnic blanket as well, so filling! Comfortable bed and parking right out the front of the ground floor room, a bonus. Dined at the restaurant beautiful meal, I had the duck, husband the barramundi, only had the main meal and a drink and we were full. Buffet breakfast has a great selection. Will definitely be staying here again.

10

Ysbrand

19 Nov 2023

·

Stayed 1 night

This is our 3rd visit to the Mercure Resort and we will be back again. Ideally located in the middle of the Hunter Valley and next door to the Gardens and Village, this is convenient to almost anywhere you'd like to go. Comfortable rooms with ample space give a relaxed night and easy days.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Many enjoy the restaurant and bar, with tasty dinners, good breakfast selection, and gluten‑free options. Downsides include high prices, a rigid two‑course menu, patchy service, a cold dining room, and room‑service ordering difficulties.

Related guest reviews

10

Boud

26 Apr 2024

·

Stayed 1 night

Overall a great experience. In line with the beauty of the Hunter Valley. It would be great if the menu at the restaurant would be more flexible. For those who do not necessarily want 2 courses.

10

Shirley

25 Feb 2024

·

Stayed 2 nights

Good central location to explore Hunter Valley with 3 wineries within walking distance. Easy parking, comfortable beds and delicious food. The extensive breakfast buffet was especially good.

10

Marian

5 Oct 2024

·

Stayed 3 nights

Well located for our needs. The staff were friendly especially Geoff the young barman, waiter and everything in between. He was always smiling and went out of his way to accommodate us. The Resturant was lovely and food delicious. Some evening entertainment like a musician and the candles lit in the library would showcase this hotel. Will definitely return.

8

Alyse

9 Jun 2025

·

Stayed 3 nights

Comfortable, well-located hotel in Pokolbin, ideal for exploring wineries and the Gardens. Offers pool, spa, tennis court, and on-site dining. Rooms are pretty clean though we had a slight damp smell. The staff are friendly. Great value for a convenient Hunter Valley stay.

4

Stuart

15 Feb 2025

·

Stayed 1 night

Understaffed, The food was below par both diner and breakfast. Mg wife and I wanted to return our rooms and perhaps take a bath before bed only to find that the bath was not clean and had hair in it from previous guest extremely unsanitary.

8

Nick

3 Nov 2024

·

Stayed 2 nights

The Hunter Valley Mercure is a nice hotel. The rooms are clean and beds are comfy. The hotel has a nice pool and hot tub. The service on the other hand is less than desirable. Our room was not made over a 2 day stay and the only thing reception said was "there was a lot of check-out this morning, and it must has been missed" They did offer to do it now but didn't really insist when I said it'll be fine. The breakfast buffet was plentiful and the quality was good enough, but once again the service was quite poor. The dining room was freezing due to poor A/C management (I guess) and when asked if we could eat outside the waitstaff didn't object but we had to ask for cutlery (as these were already set on all tables but not outside) and they didn't come to clean the dirty outside table fully aware of the table cleanliness (or lack of I should say) having brought the said cutlery. We can recommend the place but hopefully we get more professional staff during your stay.

6

Matthew

9 Apr 2023

·

Stayed 2 nights

Serviceable, nothing spectacular. Dinner and food extremely expensive for what you get. Walls pretty thin.

10

Sallieann

16 Aug 2025

·

Stayed 2 nights

Great location within walking distance to the village and gardens. Friendly staff. Big, clean room and a little patio. Paid for extras silk rose petals, bottle of wine and cheese platter on arrival just beautiful. Ordered a picnic lunch, came with a picnic blanket as well, so filling! Comfortable bed and parking right out the front of the ground floor room, a bonus. Dined at the restaurant beautiful meal, I had the duck, husband the barramundi, only had the main meal and a drink and we were full. Buffet breakfast has a great selection. Will definitely be staying here again.

10

Manvindar

24 Feb 2024

·

Stayed 1 night

The restaurent would not pick up for my room service irder. i had to call the reception to place the order. just a minor thing. the other thing was that there was no in room information of surrounding options. i had to walk to reception to get a menu for room service dinner.

8

May-Britt V. R.

30 Dec 2025

·

Stayed 1 night

Nice common areas! Rooms need a bit of updating. Clean and tidy. Breakfast without fresh green and fruit, only melons. Restaurant good for gluten-free options. Silent area expected pool with noisy children as usual.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3 $110	4	5
6 $171	7	8 $110	9 $110	10	11	12
13	14 $110	15 $110	16 $110	17 $110	18 $198	19
20 $171	21 $192	22 $193	23 $170	24	25	26
27 $215	28 $215	29 $237	30 $237	31 $236

Mercure Hunter Valley Gardens

Prices for Mercure Hunter Valley Gardens

Monthly average prices

About this property

Location

Room options

Studio, 2 Double Beds

Superior Room, 1 King Bed

Privilege, Room, 1 King Bed

Studio, 1 King Bed, Accessible

Deluxe Room, 1 King Bed

Studio, 1 King Bed

Guest reviews of Mercure Hunter Valley Gardens

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Hunter Valley Gardens

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $111	9 $110	10 $81	11	12 $100	13	14
15 $81	16 $110	17 $133	18 $110	19	20 $209	21
22 $110	23 $110	24	25 $110	26	27	28
29 $104	30