Staybridge Suites Augusta by IHG

We had a pleasant one-night stay. We needed help with getting the televisions to work. Also, too many shipping containers taking up parking spaces close to the entrance.

It was very easy to check in and park. The suite we had was very nice and comfortable. Staff was very nice and helpful. I would definitely stay here again.

We stayed at this hotel after switching from a sub-par Augusta suite. Comparatively this stay was phenomenal. It was clean and when we were missing amenities, they quickly brought them up. We specifically wanted a room with a kitchen to cook our own food. The room had a spatula but no frying pan (they brought one up) a large sauce pan with a cover and a small steaming pan, but no matching sauce pan to fit it in, though there WAS a lid for it that was missing. Otherwise, we had utensils and plates/cup. (Yes, low standard but the previous place we stayed only had 1 spoon and 2 knives with no other utensils! Ironically the only pan it had was a frying pan lol!) The room was clean and had furnishings for the sleeper sofa, which we needed. (Another thing missing from the previous suite in a different facility!) The breakfast has several types of fresh fruits which eere good. Yogurt, hard boiled eggs, cottage cheese, waffles, sausage, omelets (I didn't love them. Weird cheese) but the family did like the sausages. Muffins, cereal, juice. Plenty to choose from for breakfast and the staff were polite. Nice, Small gym with 2 treadmills and eliptical, an exercise bike. One workout bench with free weights. Missing one15lb weight which, of course I wanted to use. But overall, very happy with the stay and would stay here again.

room was clean, beds and pillows comfortable.Room and facility were dated, broken soap dish, broken shampoo dispenser, hallway floors filthy. Broken back door to parking. good breakfast ,nice staff

The room was clean. Breakfast was good but limited choices. Front desk clerks were nice and friendly.

Room was filthy. Had an inch thick dust in the kitchen area. No upgraded charger ports like you would normally have in hotel.

I really enjoyed the location of this property. It was really convenient to everything. My overall stay was good but I was unhappy to find roaches in my room. Other than that, it was a great stay.

I loved this hotel. Very clean and comfortable. So many food choices nearby. We were able to walk to some. The rooms are like a apartment. Full size kitchen, counter for eating and separate room for sleeping. Shampoo, body wash and conditioner in the shower. Breakfast had plenty of choices and the ladies in the kitchen made it worth staying. We would definitely consider coming back if we're in the area.

This was the worst IHG hotel that I have ever stayed in, in fact, it is the worst hotel that I have ever stayed in. As a veteran traveler, I have experienced checking into a hotel with less than acceptable cleanliness but they always offered a new room or instant house keeping services and/or room discount but not this time. No new room was offered. No house keeping services was available. No discount given. The room was so filthy that it was a health code violation. Since the hotel itself and corporate refused to handle this situation correctly, I reported them to the local health department and sent them pictures of blood on the toilet, filthy kitchen, etc. HORRIBLE experience!!!

The staff is confused about the housekeeping practices at the hotel. Night desk person told us to bring dirty towels down to the front desk and they would change them out. We brought them down the next morning and they told us they do not need to and she would tell housekeeping to bring us these things. Then in the room there is a sign that you get light housekeeping. None of these things happened and we had to go back down stairs to get our towels from the front desk.

Paid twice as much as nearby properties. Was disappointed upon getting to the room. Glasses were visibly dirty. AC did not work in living room. There was a bed sitting in the living room with no bedspread on it. The ends of the bed were visibly dirty. The hand towel hanging in the room had a corner with a 4 inch hole torn in it. The ice maker had no water hook up so could not make ice. Overall VERY disappointed for what I paid and expected vs what we experienced. Rating this LOW to help other travelers.

room was clean, beds and pillows comfortable.Room and facility were dated, broken soap dish, broken shampoo dispenser, hallway floors filthy. Broken back door to parking. good breakfast ,nice staff

The room was comfortable and clean. The property was very well maintained.

The hotel is nice overall as well as the staff. However, we could tell the bathroom hadn’t been cleaned because the previous guests wash cloth was still hanging up on the shower and there was something brown inside of the tub.

The stay was great! The room was spacious and very comfy! Its in a great area with alot of restaurants to choose from and we will stay again

Perfect 2 bedroom and 2 bathroom with kitchenette for me and my children/grandchildren.

Our family of 5 stayed & were very satisfied. We had a 2 bedroom, 2 bathroom suite that was nice a specific. The rooms were clean & the staff was friendly

Property needs an update! TV in bedroom did not work, bed too short, no blanket, bathroom outdated.

Everything was great but the plastic on the mattress was a little weird

The description said 2 bedroom so that is what I was expecting. The hotel said it's wrong how they have it listed. So that's definitely misleading

Paid twice as much as nearby properties. Was disappointed upon getting to the room. Glasses were visibly dirty. AC did not work in living room. There was a bed sitting in the living room with no bedspread on it. The ends of the bed were visibly dirty. The hand towel hanging in the room had a corner with a 4 inch hole torn in it. The ice maker had no water hook up so could not make ice. Overall VERY disappointed for what I paid and expected vs what we experienced. Rating this LOW to help other travelers.

The breakfast here is amazing. The rooms are nice and spacious and the beds are very comfortable. This is our 3rd stay here and we will only book here from now on.

The room was comfortable and clean. The property was very well maintained.

Liked the size of suite. Liked kitchenette Front desk efficient and personable

Staff was very courteous, great location, clean rooms and quiet. Several good restraints very close by as well as nearby shopping. No complaints here.

The room was clean. Breakfast was good but limited choices. Front desk clerks were nice and friendly.

It was very easy to check in and park. The suite we had was very nice and comfortable. Staff was very nice and helpful. I would definitely stay here again.

Excellent service and nice suites.

we enjoyed every aspect of our three day stay, check in- check out all smooth as silk. great place to hang your hat with family or business. price. condition. resturants any and all was perfect. will return. r. howell

Checkin personeel was rude and very unfriendly, keys did not work, lock appeared to be falling off door, was not appropriate. Tried NEW keys on outside door, DID NOT work, walked back inside and cancelled my room and reservation. Have stayed in Augusta many timees for business through the years, WORST experience in customer service I have ever had in Ga.I understand it was my first time here , just got a bad vibe and feeling from the front desk, to people walking all around during happy hour, to a maid /nosey security person follwing me around. My 10 minutes at this location was ALL in needed to know I have made a mistake,

This was the worst IHG hotel that I have ever stayed in, in fact, it is the worst hotel that I have ever stayed in. As a veteran traveler, I have experienced checking into a hotel with less than acceptable cleanliness but they always offered a new room or instant house keeping services and/or room discount but not this time. No new room was offered. No house keeping services was available. No discount given. The room was so filthy that it was a health code violation. Since the hotel itself and corporate refused to handle this situation correctly, I reported them to the local health department and sent them pictures of blood on the toilet, filthy kitchen, etc. HORRIBLE experience!!!

Friendly check in

The staff is confused about the housekeeping practices at the hotel. Night desk person told us to bring dirty towels down to the front desk and they would change them out. We brought them down the next morning and they told us they do not need to and she would tell housekeeping to bring us these things. Then in the room there is a sign that you get light housekeeping. None of these things happened and we had to go back down stairs to get our towels from the front desk.

Great check in! Super nice!

The stay was great! The room was spacious and very comfy! Its in a great area with alot of restaurants to choose from and we will stay again

Staff was very courteous, great location, clean rooms and quiet. Several good restraints very close by as well as nearby shopping. No complaints here.

I really enjoyed the location of this property. It was really convenient to everything. My overall stay was good but I was unhappy to find roaches in my room. Other than that, it was a great stay.

Great hotel within VERY short proximity to Augusta National Golf Course!

This was a quick weekend getaway. This was a great hotel located in a quiet area, close to everything.

I loved this hotel. Very clean and comfortable. So many food choices nearby. We were able to walk to some. The rooms are like a apartment. Full size kitchen, counter for eating and separate room for sleeping. Shampoo, body wash and conditioner in the shower. Breakfast had plenty of choices and the ladies in the kitchen made it worth staying. We would definitely consider coming back if we're in the area.

The room was clean. Breakfast was good but limited choices. Front desk clerks were nice and friendly.

I loved this hotel. Very clean and comfortable. So many food choices nearby. We were able to walk to some. The rooms are like a apartment. Full size kitchen, counter for eating and separate room for sleeping. Shampoo, body wash and conditioner in the shower. Breakfast had plenty of choices and the ladies in the kitchen made it worth staying. We would definitely consider coming back if we're in the area.

We stayed at this hotel after switching from a sub-par Augusta suite. Comparatively this stay was phenomenal. It was clean and when we were missing amenities, they quickly brought them up. We specifically wanted a room with a kitchen to cook our own food. The room had a spatula but no frying pan (they brought one up) a large sauce pan with a cover and a small steaming pan, but no matching sauce pan to fit it in, though there WAS a lid for it that was missing. Otherwise, we had utensils and plates/cup. (Yes, low standard but the previous place we stayed only had 1 spoon and 2 knives with no other utensils! Ironically the only pan it had was a frying pan lol!) The room was clean and had furnishings for the sleeper sofa, which we needed. (Another thing missing from the previous suite in a different facility!) The breakfast has several types of fresh fruits which eere good. Yogurt, hard boiled eggs, cottage cheese, waffles, sausage, omelets (I didn't love them. Weird cheese) but the family did like the sausages. Muffins, cereal, juice. Plenty to choose from for breakfast and the staff were polite. Nice, Small gym with 2 treadmills and eliptical, an exercise bike. One workout bench with free weights. Missing one15lb weight which, of course I wanted to use. But overall, very happy with the stay and would stay here again.

room was clean, beds and pillows comfortable.Room and facility were dated, broken soap dish, broken shampoo dispenser, hallway floors filthy. Broken back door to parking. good breakfast ,nice staff

The breakfast here is amazing. The rooms are nice and spacious and the beds are very comfortable. This is our 3rd stay here and we will only book here from now on.