Fairfield Inn & Suites Canton

The first night I was in a room then when I get back they gave my room to another person and I had left all my stuff in there

My experience was smooth and perfect

The people at the Fairfield may be wonderful. We didn’t stay there. Our plans changed, and we weren’t able to go to Canton. But because Hotels.com had an arbitrary cancellation date that was nearly 6 weeks before the stay date, we lost out money. I understand a cancellation date a day or two from the stay date, and one close to the reservation date. I even understand having no option for cancellation. But an odd, arbitrary date, somewhere in the middle makes no sense. Our plans changed, and I tried to cancel over 30 days before our scheduled stay, only to be told that I could not, due to being past the cancellation date. The Fairfield would have had a month to book the room. So, who benefits from this random cancellation date? I would like someone at Hotels.com to explain that to me.

I was disappointed that there was no hot tub as advertised. Maybe update the photos. I found an old women's pull up in the sofa bed. Double check your cleaning. I love that the mattress was in plastic though. The staff was very polite and friendly. Overall the start was enjoyable. At least there weren't any bugs.

Arrived and there was barely any parking due to construction equipment. The pool was closed and not working and we had to go across the street to get in the pool at another hotel. My room deadbolt did not lock at all because the lock wasn't properly installed. My bathroom had ants on the floor and sink. The room did not come with a microwave. Only good experience was how friendly the workers were